What I like best about Brandmentions is how it shows me every single place I get mentioned online not just on Tiktok, but also on blogs, forums, twitter, and everywhere else, I used to only track my comments and DMs, but now I can see the bigger picture of how people talk about me across the internet. it's like having one dashboard that keeps me in the loop 24/7, which saves me tons of time Review collected by and hosted on G2.com.

The mobile experience is not the best yet Review collected by and hosted on G2.com.

The great part about BrandMentions is it literally looks everywhere, not only the big socials. The majority of apps I experimented with, such as Brand24 and Brandwatch, primarily focused on Twitter or Instagram. However, here, it even checks weblogs, random news pages, and even some forums I didn’t think people still use. That depth of coverage is its biggest win for me. Once you finish the setup, the usability is solid. The dashboard is clean and the alerts are very clear. I use it every day. It has a ton of features. The sentiment analysis really blows me away and the competitor tracking is great. Way beefier than other tools in this price category. It portrays the online conversation in a more holistic and wholesome way. Review collected by and hosted on G2.com.

TBH, it was kind of a bitch those first few times we set up the big monitoring projects. The set-up initially has a little bit of a learning curve (I felt a bit overwhelmed trying to get the filters in just the right place to prevent noise). It wasn’t quite plug-and-play easy (it took a couple of hours of fiddling to get everything set up just right). But once you get the hang of it, the things you learn from it are awesome, and more than worth that initial time spend. I would also say that although customer support was responsive when I contacted them, I had to be the one to reach out to ask for guidance. Review collected by and hosted on G2.com.

We like how BrandMentions centralizes brand monitoring in a single platform. Alerts notify the team instantly when significant mentions occur, and AI-powered sentiment analysis highlights what needs attention. The competitor tracking feature provides insights that guide our strategic planning and marketing campaigns. Review collected by and hosted on G2.com.

Some keyword configurations require careful setup, and monitoring very specific topics may take time. Exploring advanced reporting features also takes some initial effort to get the most value. Review collected by and hosted on G2.com.

I live in this tool. The "one clean dashboard" isn't a joke it really does consolidate everything. I love that I can see Reddit threads, news articles, and tweets all in one feed. It makes community management feel less like "whack-a-mole." Review collected by and hosted on G2.com.

The scroll bars are not very visible , especially on ios Review collected by and hosted on G2.com.

Being able to exclude specific domains is huge. It cleans up the feed so I don't see my own site constantly. Review collected by and hosted on G2.com.

The sidebar is way too wide. It takes up too much screen real estate on my 13-inch Macbook. Review collected by and hosted on G2.com.

The aspect-based AI insights. As an e-commerce specialist, I love being able to segment sentiment specifically around product features, shipping, or customer service. It transforms raw social chatter into prioritized tasks for our product development team. Review collected by and hosted on G2.com.

We still occasionally have to switch contexts to reply to a mention, which is a minor friction point when dealing with their massive coverage scope. Review collected by and hosted on G2.com.

The sentiment analysis and performance maps are effective. Viewing geographic heat maps of brand mentions supports our expansion planning and the API integration allow the data too be integrated into our internal dashboards. Review collected by and hosted on G2.com.

The desktop version is better suited for working with more detailed data visualizations. Review collected by and hosted on G2.com.

I utilize BrandMentions to observe competitor campaigns, assess audience engagement, and detect emerging trends immediately. Visual summaries simplify evaluation, while automated insights reduce manual effort considerably. Review collected by and hosted on G2.com.

The UI customization for executive reports is excellent, but I wish there were more layout templates for sharing with non-marketing stakeholders. It's a desire for more cosmetic, easy-to-digest sharing options, not a flaw in the underlying powerful data. Review collected by and hosted on G2.com.

The flexibility of the reporting system. i can generate a polished. data-rich PDF for a client in three click. The AI-powered sentiment analysis is surprisingly accurate and saves my team hour of manual categorization. Review collected by and hosted on G2.com.

The advanced boolean search takes some time to master if you aren't tech-savvy though the support team is excellent at helping you set it up. Review collected by and hosted on G2.com.

BrandMentions helps surface meaningful shifts in public conversations that are easy to overlook. Information is presented in a structured flow, making it simpler to understand changing attention patterns and focus on what truly matters without constant manual checking. Review collected by and hosted on G2.com.

Topics with limited activity may require some time before noticeable patterns begin to appear clearly. Review collected by and hosted on G2.com.