I like Brand24 for its easy-to-use interface and the caring customer care team. Their data is robust, providing us the tools we need to be successful online from a market research perspective. The initial setup was also very easy, just a few clicks. Review collected by and hosted on G2.com.

Nothing at this time. Review collected by and hosted on G2.com.

Brand24 makes it very easy to track brand mentions in real time across social media, blogs, news sites, and forums. The sentiment analysis is accurate and helps us quickly identify positive and negative feedback. I also like the clean, intuitive dashboard and how easy it is to generate reports for internal stakeholders. The integrations with tools like Slack make collaboration seamless. Overall, it saves a lot of time and ensures we don’t miss important online conversations about our brand. Review collected by and hosted on G2.com.

While the platform is excellent, there are a few areas that could be improved. Sometimes the data refresh can take longer than expected during peak times. The historical data access is limited in some pricing plans, which can be a drawback for long-term analysis. Also, deeper integrations with more third-party platforms (beyond the existing ones) would make the tool even more powerful. The sentiment detection, although good, can sometimes misclassify neutral comments. Review collected by and hosted on G2.com.

Brand24 is very helpful in my daily work. It allows me to efficiently track and manage brand mentions, social media conversations, and online discussions, which is essential for staying on top of trends and responding to customers in a timely manner. Review collected by and hosted on G2.com.

There is nothing I dislike about Brand24. It meets my needs effectively and helps me stay organized and informed. Review collected by and hosted on G2.com.

It is a user friendly tool. All the information's are displayed very well. Brand24 makes easy to track what people are saying about my brand online. Review collected by and hosted on G2.com.

Sometimes the tool pick irrelevant information's and it leads to some confusion and takes some time, otherwise its good tool. Review collected by and hosted on G2.com.

Good social media/Internet listening quality, constant development. Review collected by and hosted on G2.com.

A bit tricky connection to some social media platforms (caused by their API, however...) Review collected by and hosted on G2.com.

The platform stands out for its ease of use, offering appropriate filters, an AI-powered summary feature, and effective influencer discovery. These aspects make it convenient and efficient to navigate and find relevant information. Also, the chat support is amazing. Review collected by and hosted on G2.com.

The sentiment section could use improvement, as it is often inaccurate and I frequently have to disregard the data. Review collected by and hosted on G2.com.

I enjoy using Brand24 for social mentions to monitor our brand and products being mentioned online. I like the excellent customer service provided so far. The chat feature and the timeliness of the team's replies have been fantastic. Review collected by and hosted on G2.com.

n/a Review collected by and hosted on G2.com.

I appreciate Brand24 for its easy and intuitive use, the ability to create reports, and the quick responses to the inquiries I send. Review collected by and hosted on G2.com.

It has happened (rarely) that Brand24 did not capture some mentions from regional media Review collected by and hosted on G2.com.

Brand24 is an excellent internet and media monitoring tool — all your brand mentions are in one place! We can quickly analyze customer feedback, respond in real time, and manage our brand’s reputation with ease. Automated reports and AI-powered insights give us everything we need to boost campaign performance and create more customer-focused content. In short, it is an intuitive dashboard, with key data delivered in clear, easy-to-interpret summaries and valuable insights. There is all in one tool, which is very convenient. Review collected by and hosted on G2.com.

There’s a bit of a learning curve at the beginning, especially when fine-tuning keywords and filters to get the most relevant results. The mobile app covers the basics well, but adding a few more advanced features would make it even more convenient for users on the go. Review collected by and hosted on G2.com.

The layout of the Projects menu is easy to navigate, edit and sort through. Review collected by and hosted on G2.com.

I only use the Personal Plus subscription, so I know projects are limited but it would be nice to be able to track a few more keywords/brand mentions/hashtags for projects. Review collected by and hosted on G2.com.