--- title: Brand24 Reviews meta_title: 'Brand24 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 355 reviews by the users' company size, role or industry to find out how Brand24 works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 355 scale: '5' date_modified: '2026-08-06' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Brand24 Reviews **Vendor:** Brand24 **Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Average Rating:** 4.6/5.0 **Total Reviews:** 355 ## About Brand24 Brand24 Brand24 is one of the most advanced social media monitoring tools with AI-powered reports and insights. Thousands of companies of all sizes use Brand24 to identify and analyze online conversations about their brands, products, and competitors across the web. Brand24 empowers its users to stay updated on what's being said about their businesses online, get customer insights, engage communities, identify sales leads, improve social customer service, reach out to influencers, and monitor their competition. It's a solid and affordable media monitoring tool to help you manage online reputation, track and assess marketing campaigns, track your competitors, get customer feedback, do social selling and more. ## Brand24 Pros & Cons **What users like:** - Users love the **ease of use** of Brand24, enjoying its intuitive dashboard and real-time tracking features. (19 reviews) - Users appreciate the **comprehensive monitoring** capabilities of Brand24, enabling effortless tracking of online mentions and insights. (14 reviews) - Users find Brand24's **brand monitoring** invaluable for tracking mentions and engaging in real-time social conversations. (12 reviews) - Users appreciate the **intuitive user interface** of Brand24, which enhances their experience with real-time data access. (11 reviews) - Users value Brand24's **efficiency** in reporting and real-time monitoring, significantly enhancing their workflow and time management. (9 reviews) - Users highlight the **intuitive interface** of Brand24, making data visualization and insights effortlessly easy to understand. (9 reviews) - Users love the **real-time mentions tracking** of Brand24, appreciating its intuitive dashboard and accurate sentiment analysis. (9 reviews) - Reporting (9 reviews) - Users praise Brand24 for its **amazing customer service** and user-friendly interface that enhances their experience. (8 reviews) - Dashboard Usability (8 reviews) **What users dislike:** - Users face inconsistent **filtering issues** that hinder usability and complicate tracking across multiple projects. (8 reviews) - Users express frustration over **limited features** , lacking historical data access and customization options for projects. (6 reviews) - Users face issues with **data inaccuracy** , as sentiment analysis can misinterpret sarcasm and mixed emotions frequently. (5 reviews) - Users note the **presence of irrelevant content** in Brand24, which complicates understanding their online presence. (5 reviews) - Users experience **slow loading times** with Brand24, which can hinder their ability to access data quickly. (5 reviews) - Expensive (4 reviews) - Users express frustration with Brand24's **lack of features** for efficient project setup and historical data analysis. (4 reviews) - Users suggest the need for improvements in **mentions management** , especially regarding usability and keyword exclusions. (4 reviews) - Customization Issues (3 reviews) - Inaccuracy (3 reviews) ## Brand24 Reviews ### 1. Correct. In some countries it worked much better than in others. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Brand24?** The interface is very friendly and easy to use. **What do you dislike about Brand24?** It had trouble detecting online media in some countries, which hurt the user experience. **What problems is Brand24 solving and how is that benefiting you?** It is important that the database of online media increases, since in certain countries a few were missing. **Official Response from Alicja Mękarska:** > Thank you for your review. We would love to hear more about the specific countries where you experienced difficulty in detecting online media. This information would be invaluable to us as we work towards improving our tool constantly. If you have any further feedback or questions, please don't hesitate to contact us at help@brand24.com. ### 2. Nice and certainly powerful, but.. **Rating:** 3.5/5.0 stars **Reviewed by:** Justin A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Brand24?** The advertising cost of the reach was probably my single favorite stat, and the only place I have seen it, but using a limited version for a trial is just not what someone wants and I easily within a single day had hit the limit for twitter so just not fun to try **What do you dislike about Brand24?** The limitations. Like not even being able to download a pdf copy? Just seemed weird and could be easy to fix. People need to use a product completely to properly rate it **What problems is Brand24 solving and how is that benefiting you?** The social listening is cool. Overall I think there are better products out there that specifically do social listening, but with everything else that brand 24 does and the powerful social listening, I thought it was nice ### 3. Brand24 allows us to keep our reputation under control **Rating:** 4.5/5.0 stars **Reviewed by:** Inés P. | Manager of Marketing Strategy and Innovation, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Brand24?** It has the function of locating satisfied customers through surveys sent by the system and the responses of the surveys, we get the mail to be aware of the opinions of customers. It also allows us to segment potential customers through different filters, and the program informs us when it has found an ideal customer so we can approach them to make a sale. Customers who are unhappy with our products are also located and reported to us, in order to approach them and avoid a bad review. **What do you dislike about Brand24?** Its control panel could be designed in a cleaner and tidier way, in order to have a better control of the reviews information. The integration with Gmail cost us, but we were insistent in achieving it, with the help of the technical service. I know it is a relatively new software, but I wish it could have the option of translation to more languages like Italian and French. **Recommendations to others considering Brand24:** This is a software that all companies should have, because it helps to improve the brand image on the web, to increase the reliability of the products, to achieve loyal customers and to find many more potential customers for the company, which is perfect for the growth of any company and to generate more sales. Thanks to Brand24 we have been able to create a reliable online presence, with positive reviews and comments on all portals, achieving a greater number of potential customers to add to the list of loyal customers, increasing sales. In addition, it is very easy to use, allowing you to take advantage of all its tools in a short time. **What problems is Brand24 solving and how is that benefiting you?** We have been using this software for some time now and it has given us excellent results with the monitoring of comments and reviews from our most loyal customers on different web portals, social networks and pages. This is achieving a boost to our brand and attracting potential customers. It allows the location of satisfied and loyal customers with the brand, so that they write positive reviews about our products and create a good online reputation. Dissatisfied customers with the brand are also located before they write a bad review, to avoid bad popularity on the web. It contains filters for customer segmentation and automatically provides us with a database of ideal customers based on those filters. **Official Response from Alicja Mękarska:** > Thank you for your review! ### 4. Useful tool for tracking mentions & staying up-to-date **Rating:** 4.5/5.0 stars **Reviewed by:** Aleksandra H. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Brand24?** I like email alerts that give me the possibility to stay up-to-date without even logging in to the app. **What do you dislike about Brand24?** Sometimes not all of the mentions are covered **What problems is Brand24 solving and how is that benefiting you?** I can see all the mentions about our company so that I know whether our marketing actions are mentioned; I can track competitors' activities as well **Official Response from Alicja Mękarska:** > Hey, Aleksandra! I'm happy to hear you find our email alerts helpful! If you notice again that some mentions were not caught by our tool, please let us know and our Customer Succes team will take a closer look at it. ### 5. Your letters with mentions are awesome. Keep doing it) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Brand24?** Letters with mentions, user-friendly interface, a team with quick response **What do you dislike about Brand24?** I can't remember anything that I can dislike about the platform **What problems is Brand24 solving and how is that benefiting you?** The most remarkable function is to collect mentions **Official Response from Alicja Mękarska:** > Thank you for the positive feedback. We appreciate your support and are always here to help if you need anything. ### 6. high performance and easy use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Brand24?** I have been using Brand24 for years and I appreciate the extremely intuitive use of the platform, the precise Insights, the detailed reports with customizable options. Email alerts are very useful and help you not miss a single mention of the brand. I recommend it as a tool to all digital managers, both to monitor brands and competitors. Excellent price-quality. **What do you dislike about Brand24?** I would need more detailed filters for exporting reports relating only to some topics about the brand **What problems is Brand24 solving and how is that benefiting you?** I save a lot of time, especially in listening to social networks and creating reports **Official Response from Alicja Mękarska:** > Hey, thank you for your opinion :) Here's a quick guide on how to filter your results: https://help.brand24.com/en/articles/5336072-how-can-i-find-mentions-coming-from-specific-websites. Feel free to reach out to me in case you need some extra help: alicja.mekarska@brand24.com. ### 7. I use Brand24 and I love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Jakub R. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Brand24?** Ease of use It improves our other activities - e.g. controlling the reach of our campaigns **What do you dislike about Brand24?** Sometimes the results are difficult to sort **What problems is Brand24 solving and how is that benefiting you?** We monitor mentions of our company and derive ideas for articles from Brand24 results ### 8. One of the beta testers, that followed the service growth across the years. Proud of that journey **Rating:** 5.0/5.0 stars **Reviewed by:** Alex C. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Brand24?** The targeting keywords it fetches has become smarter. **What do you dislike about Brand24?** Sometimes, the alerts delay a bit, but nothing to shabby. **What problems is Brand24 solving and how is that benefiting you?** To know where my brand is across the internet. Having a social listening of what is being said about the brand is key. **Official Response from Alicja Mękarska:** > Thank you, Alex, for your feedback <3 ### 9. Using Brand24 in the daily work of a social media manager is an indispensable tool. I recommend it! **Rating:** 5.0/5.0 stars **Reviewed by:** Hanna M. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Brand24?** Sorting opinions into positive and negative. Staying up to date. **What do you dislike about Brand24?** The downside is that you cannot search for mentions in the press. **What problems is Brand24 solving and how is that benefiting you?** Time saving, the ability to act quickly on behalf of the client. **Official Response from Alicja Mękarska:** > Hi Hania! Thank you very much for your feedback :) ### 10. Great tool & great, helpful team - you rock! <3 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Brand24?** The tool itself but also great people on the support that is available, funny, and ready to offer their hand in any possible case - kudos to them! :) **What do you dislike about Brand24?** Dislike it's a too strong word here - I understand that the lack of cancel options in the dashboard was based on business and UX decisions, but that was a bit confusing **What problems is Brand24 solving and how is that benefiting you?** - **Official Response from Alicja Mękarska:** > Thank you for your kind words! ### 11. Best monitoring tool ever **Rating:** 5.0/5.0 stars **Reviewed by:** donosTIK M. | Fundadora y Gerente DonosTIK - Tecnología 2.0, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Brand24?** After more than 3 years working with Brand24 I'm completely sure than I won't lose anything. Easy to check in a quick read. **What do you dislike about Brand24?** I received 3 mails a day even though I configured to receive just one. **What problems is Brand24 solving and how is that benefiting you?** I need to know who mention my customers and where. **Official Response from Alicja Mękarska:** > Thank you for your kind words! Sorry for that issue. I've passed this on to our team. ### 12. Great monitoring tool. Easy UX, does what you need **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth P. | CEO & Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Brand24?** Ease of the UX and adding keywords. The tool enables a combination of keyword searches so you can be quite filtered with it. **What do you dislike about Brand24?** Nothing much, it's easy and simple to use with a clean UX. **What problems is Brand24 solving and how is that benefiting you?** Brand and keyword monitoring across the internet for brand reputation management, trend spotting etc. ### 13. Great media monitoring app for small businesses or startup companies **Rating:** 5.0/5.0 stars **Reviewed by:** Marta M. | Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Brand24?** There are a lot of excellent media monitoring apps out there, but I would recommend Brand24 because it is the best one. It has many features that help you keep track of your brand's online presence, and it makes it easy to get alerted when something happens that you need to know about. It's also very affordable, great for small businesses or startup companies. **What do you dislike about Brand24?** There are a lot of great media monitoring apps out there, but there's a lot of competition as well, so such applications must somehow stand out in a special way. I can't see any drawback that would stop me from purchasing this app. **Recommendations to others considering Brand24:** If you're considering using Brand24, I highly recommend taking advantage of their great features like pdf reports and sentiment analysis. Those features can give you a really good understanding of how people are reacting to your brand online, which can be really helpful in improving your marketing efforts. **What problems is Brand24 solving and how is that benefiting you?** There are plenty of benefits that come out of using Brand24. It can help you to identify, measure and analyze your brand's online presence. Additionally, it can help you to track your competitors, as well as measure sentiment around your brand. Additionally, it can help you to better understand what content is resonating with your audience and how they are responding to it. Finally, it can also help you to identify and respond to any potential crises that may arise online. I love to use like that. **Official Response from Alicja Mękarska:** > Marta, thanks for sharing your thoughts! It means a lot to us. ### 14. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Javier G. | Supply Chain Engineer/ MBA Student, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Brand24?** Shows in a simple and effective way the online reach of a brand **What do you dislike about Brand24?** If two brands use similar keywords it is complex to separate one from another **Recommendations to others considering Brand24:** Easier way to separate keywords. For example while analysing the Patagonia clothing brand there is a lot of white noise with Patagonia in South America **What problems is Brand24 solving and how is that benefiting you?** Class asigment **Official Response from Alicja Mękarska:** > Hey Javier, thank you for your review! You can restrict your search in the project setup so that you won't be collecting mentions connected with South America. Here's a quick guide on how to do that: https://help.brand24.com/en/articles/3786682-how-to-use-required-or-excluded-keywords. I hope it helps :) ### 15. Great Media Monitoring tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Brand24?** It gives real-time monitoring of your social media and gives insights into how your brand is performing and who your audience is. You can search for any brand, including your own, and check people's reviews. Plus, it is easy to use and fast. **What do you dislike about Brand24?** There is nothing I disliked, although personally, the pricing is kind of a put-off. **Recommendations to others considering Brand24:** It is a great way to monitor your online presence and performance, especially if you are just starting out. **What problems is Brand24 solving and how is that benefiting you?** Being unable to monitor your social networks can be disheartening, especially if you are a small or new business. Brand24 helps monitor your brand's audience and analyze other people's impressions of your brand. You can view how your competitors are doing, which you can use for marketing research. **Official Response from Alicja Mękarska:** > Hey, it's great to hear that you enjoy using our tool for real-time monitoring. Cheers! ### 16. The benefits were beyond expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2021 **What do you like best about Brand24?** The best part of Brand24 is that It updates the information very quickly, and it doesn't miss any mentions online including foreign languages. Also, it's quite straightforward to use and reports are easy to create. It was such a time-saver, having all the talk going on in the internet about your brand and your competitors from a single, easy-to-use platform. It saved us hundreds of hours of work. **What do you dislike about Brand24?** Negative keywords can be funky sometimes and still get the type of information that you don't need, but after talking with the support, they helped us to make it better. **Recommendations to others considering Brand24:** When we evaluated solutions, we've tested multiple tools and went with brand24 because it was updating the fastest and it didn't miss any mentions. Regarding the functionality we were quite satisfied but you can always test out all the options and decide which one meets your needs the best. **What problems is Brand24 solving and how is that benefiting you?** We used brand24 to monitor the social mention of our brand and our competitors as well as several critical keywords for prospecting new clients. It saved us a lot of time and gave us a greater insight into what's happening. Having a complete picture of the ongoing talk on the entire internet regarding a specific keyword from a single interface is quite valuable. **Official Response from Eliza Szczerbicka:** > Nothing is more valuable than customer satisfaction :) Thank you for your generous review! :) ### 17. Great Social Media and Internet Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2021 **What do you like best about Brand24?** Where do I start? The range of monitoring - it never seems to miss a mention. The speed - intraday and summary reports. The responsiveness of the support team. The ease of use.... **What do you dislike about Brand24?** I just spent 30 seconds thinking - nothing comes to mind. **What problems is Brand24 solving and how is that benefiting you?** We use it for monitoring any mentions of our neighborhood here in Sao Paulo, and it helps us understand how it's being enjoyed and gives us a heads up on things. ### 18. Brand24 highlights as a possible sales solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto S. | Full Stack Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2021 **What do you like best about Brand24?** The platform has a very good and widely renowned capability to optimize a marketing strategy building process, it can be integrated solidly and very quickly. The program has definitely coordinated a follow-up process to market needs. **What do you dislike about Brand24?** I don't like that the software has a high price, they should make a previous analysis of the budgets. **Recommendations to others considering Brand24:** I recommend the software to coordinate a great sales plan, it is simple to use and you will feel comfortable with its interface because it has all the tools in one convenient place. Definitely this system is rewarding. **What problems is Brand24 solving and how is that benefiting you?** We are privileged to optimize this service to increase sales gradually, it works very simply and aligns to a good investment plan or business plan requirements. We have been able to perform a solid analysis of specific investment. **Official Response from Eliza Szczerbicka:** > Roberto, thank you for your review :) We are glad that Brand24 contributed to the increase in sales! ### 19. Fantastic Experience With Brand24 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Brand24?** Daily emails that give me a run-through of where my brand has been mentioned are super convenient. With other software, I always had to go through and scroll myself. Brand24 provides all of the info that I need in one place when I need it. **What do you dislike about Brand24?** Nothing - there are different tweaks that I could make to have it be more useful to me specifically, but that's on me, not Brand24. **What problems is Brand24 solving and how is that benefiting you?** Social listening! ### 20. My experience with Brands24 **Rating:** 5.0/5.0 stars **Reviewed by:** Temujin M. | Brand Strategist and Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2021 **What do you like best about Brand24?** Brands24 has a very simple and easy-to-follow user interface. Its organization of data and details available are exceptional. **What do you dislike about Brand24?** Not enough number of mentions per plan available. **What problems is Brand24 solving and how is that benefiting you?** Online reputation management, getting a feel of what the industry is talking about, influencers, social reach, and backlinks. ### 21. Real-time social monitoring to generate interactions and followers. **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan G. | Executive Creative Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2021 **What do you like best about Brand24?** Brand24 is a software as practical as powerful to manage and analyze the profiles and interactions/mentions of our brand in different social networks in real time. I like how intuitive and navigable is the platform of Brand24 both on computers and mobile devices, the detailed views provided of the activity in each profile on different social networks, plus how attentive and efficient is its customer service staff. **What do you dislike about Brand24?** I haven't found anything to dislike since we started using Brand24 in our company, its operation and results have been optimal. **Recommendations to others considering Brand24:** Our experience has been excellent as well as our results in that we have allowed us to save time and resources generating clients, opportunities and greater profits, recommended. **What problems is Brand24 solving and how is that benefiting you?** We have not required more training time because of how easy it is to use, we have been able to get the most out of this tool in a short time. We noticed an increase in interactions and followers in the different social networks, in addition to productive and efficient communication in real time with prospects and customers, being consistent with the generation of better service to them and new business opportunities. **Official Response from Eliza Szczerbicka:** > Jonathan, thank you for the review! We are pleased to read that the tool meets your expectations :) ### 22. Ideal social monitoring platform **Rating:** 3.5/5.0 stars **Reviewed by:** Michele H. | Data Research Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2020 **What do you like best about Brand24?** This software provides comprehensive analysis for businesses. Brand24 gives me instant access to mentions about me and my brand on the web, it is an easy service and at the same time powerful. It has a clean interface and default reports. It's a great tool for finding referral keywords on social media, plus support can run campaigns and show you how. **What do you dislike about Brand24?** The grouping tool is useful here, however the setup process is a bit challenging. Data download is not that great and another big issue is the reliability of historical data. Also, I hope that in the future I can add sentiment analysis for more languages. **Recommendations to others considering Brand24:** Great platform that will help you gain an edge in the market. I'm using it to better target interested leads. Brand24 is a tool that can really increase your sales by helping you find new customers. **What problems is Brand24 solving and how is that benefiting you?** It is a powerful tool that brings you closer to the people you believe, it has allowed me to track key topics in forums, on google and look at my competition. It gives me the ability to respond if stakeholders wrote to give feedback or ask a question, Brand24 is helping us achieve that by understanding where our talent brands lie. ### 23. Quick and comprehensive social tool **Rating:** 4.0/5.0 stars **Reviewed by:** Samara H. | Data Research Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2020 **What do you like best about Brand24?** It's a great way to build engagement by communicating to start a discussion or just say thank you, it has a quick look capability that provides a quick snapshot of everything that happens with social media profiles, a very lightweight platform to set up and manage . Ideal for listening on social networks that allows you to monitor groups of keywords on the web. **What do you dislike about Brand24?** It would be ideal if Brand24 had faster results and a more specific opinion filter, it would also be good if the team considered supporting with the development of analysis and audit reports. There are some things that can be improved. I also find that certain functions are not that intuitive to find. **Recommendations to others considering Brand24:** This tool helps keep things in perspective and when action is especially important, it provides tools to take action on interface mentions. **What problems is Brand24 solving and how is that benefiting you?** It is the foundation of our digital analytics program to assist clients with decision making, audience analysis, and testing of new materials. Provides the added benefit of each mention receiving a rating of how influential the person leaving the comment is, we can easily track large amounts of data to ensure the total figures surrounding the number of posts. ### 24. Simple and comprehensive monitoring tool **Rating:** 4.0/5.0 stars **Reviewed by:** Meggie R. | Senior Software Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2020 **What do you like best about Brand24?** Brand24 is very easy to use, easy to navigate and intuitive, it is a very light tool to configure and administer, I can manage and analyze the networks allowing me to be updated on what is being said about our online businesses, it provides many interesting things cases of use, which can be useful to develop your business, it does not take much technical knowledge to be a professional in its use. This tool has an excellent technical support that gives you an immediate response to your needs, it has qualities that make it different from others, such as providing an instant view of all social media profiles. **What do you dislike about Brand24?** It has a user interface that is a bit confusing for new users to start with, however in terms of performance there are no complaints or big negative details to give, I have not faced many problems currently. **Recommendations to others considering Brand24:** I recommend Brand2, it's great for monitoring, you will have a wider range of results to work with, great for tracking mentions of your brand. **What problems is Brand24 solving and how is that benefiting you?** Brand24 gives me immediate access to the social listening data that we need most on a daily basis, it keeps you trending on social networks, it shortens the time previously used in the same tasks performed. Through this software we can track and monitor all mentions of campaigns who with our products, help to understand mentions us and we can improve to provide a better service to customers, the technical service is extremely responsible and efficient. ### 25. brand24 digital marketing. **Rating:** 4.0/5.0 stars **Reviewed by:** Maria G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2020 **What do you like best about Brand24?** It worked perfectly Brand24 is a marketing software for social networks, which for us has been incredible to be able to show our information, advertising or campaigns through Instagram or Facebook, for example, the characteristics of the tools that have been provided have been a very attractive point for us. are perfectly coupled in our networks. **What do you dislike about Brand24?** It has allowed me to expand my networks in a different way, much more visible, so in my opinion regarding the software system it has worked perfectly, however, they can improve by expanding the effectiveness of the networks because situations we have found some networks which are not being automated. **Recommendations to others considering Brand24:** I definitely recommend it because it has worked for us, the results are notorious, I don't have any kind of problem, which for us marketing is phenomenal, we have managed to save time and money, expanding our horizons. **What problems is Brand24 solving and how is that benefiting you?** Initially it works for us by providing attractive solutions to be able to show us through social networks the digital marketing system by email works but a key point for what has been attractive we have seen great results, very positive networks have increased in followers and in turn the traffic of our website and associating the mail marketing advertisements that is, it has completed and perfectly matched. ### 26. Powerful Cloud-Based Marketing platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Megan G. | Technical Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2020 **What do you like best about Brand24?** Brand24 provides content distribution and even content discovering ability among other functionalities. The tool has a clean professional interface which contains various features for the user to easily provide leads, insights obtaining and the product helps on enhancing the communication with different potential customers. Excellent on feedback gathering, easy organization changes tracking, keeping the user on the same page with many different organization mentions not forgetting how responsive is their technical support. **What do you dislike about Brand24?** Only getting started with Brand24 which does not take much of the users time on training, since it requires just the basic usage knowledge. **Recommendations to others considering Brand24:** Reporting software and quite reliable on keeping the user on top and updated on various effective things, allowing early solution providing to different areas and insights collected are very accurate. **What problems is Brand24 solving and how is that benefiting you?** Conducting productive communication with the clients, updating on various new issues, and different sudden effective changes within the business system. ### 27. The best tool to monitor your presence online **Rating:** 5.0/5.0 stars **Reviewed by:** Anna O. | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Brand24?** With Brand24 you can be up to date with all mentions of your company (or any other word or phrase) on the web. It is crucial to react as soon as possible to everything that is written about your company on the Internet. This allows you to quickly solve your customers' problems, calm down troublesome discussions, or even find great solutions for your business. All this is possible with Brand24. Apart from a great tool, Brand24 provides a lot of interesting use cases, which can be useful for developing your business. UI and UX of their tool make using it pleasant and easy. They often introduce updates, test various solutions to make the product as useful as possible for their users. And aside from that, they have a team of awesome people who are always at your service and are willing to support and help in any case. **What do you dislike about Brand24?** Literally, I didn't find anything I couldn't like. **What problems is Brand24 solving and how is that benefiting you?** Monitoring the mentions of your company on the web can bring many benefits - it allows you to react quickly to crises, but also finds content that can help your business grow. ### 28. Monitor and ratify mentions in a better way with Brand24 **Rating:** 4.0/5.0 stars **Reviewed by:** Javier P. | Manager Digital Analytics, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2020 **What do you like best about Brand24?** In the world of technology there are few tools that have an excellent technical service, most of them almost never respond to the possible brevity of the concern that comes your way when using the tool, Brand24 is quite the opposite This tool has an excellent technical support that gives you immediate response to your needs. It is a very light tool to configure and manage. **What do you dislike about Brand24?** Your mobile version does not provide the same favorable results as the desktop application. Its cost is extremely high and does not work for all companies. **Recommendations to others considering Brand24:** It has productive and rapid results for organizations in terms of tracking and monitoring of brand mentions and issues related to the products of the organization, allowing users to respond immediately to the concerns and questions that customers want to ask . Notify when customers mention your brand in any article presented on social networks and thus be able to measure the receptivity that customers have with the company's products. **What problems is Brand24 solving and how is that benefiting you?** We use Brand24 for many reasons, one of which is that we can track and monitor all mentions of campaigns regarding our products and issues that are relevant to the company online and through social networks. We also participate in online conversations that contribute to our growth. We receive notifications of mentions made by our clients and thus be able to respond immediately to concerns or opinions they present. ### 29. A highly insightful platform with great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Georgi B. | Country Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2020 **What do you like best about Brand24?** Brand24 was presumably the best platform we could find when we were looking for a website where we can monitor mentions regarding the business our company is into. Well, not only are we happy with the functions of the platform and how responsive it is, but I personally, as the one in charge of collecting data from Brand24, cannot even begin to express my gratitude towards Kuba and especially to Magdalena. I have received immediate help and assistance whenever I required it and I know for sure that I can rely on Magdalena for any and all future queries I may have! Keep up the good work guys! **What do you dislike about Brand24?** Nothing in particular. It is quite insightful. **What problems is Brand24 solving and how is that benefiting you?** . ### 30. Good tool for reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Walt S. | Spécialiste en marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2019 **What do you like best about Brand24?** This program is quite good in general, it has qualities that make it different from others, such as providing an instant view of all the social network profiles that you manage, you can also know by following the competition networks to keep up to date the updates. Pretty clear and efficient tools, showing the results immediately. **What do you dislike about Brand24?** It is a bit expensive in my opinion, but in terms of operation there are no complaints or major negative details to give. **Recommendations to others considering Brand24:** If you need to know the competencies of network publications, this is the program that will best adapt to your needs without any doubt. **What problems is Brand24 solving and how is that benefiting you?** This program lets you know at the right time when someone reviews or mentions your profile on different social networks. It is quite simple to use so it does not cause problems to handle it from the beginning. The technical service is extremely responsible and efficient, which makes me satisfied with this aspect. It keeps you in trend in social networks, shortens the time previously used in the same tasks performed. ### 31. Brand24: monitor your online networks on a single platform. **Rating:** 5.0/5.0 stars **Reviewed by:** George F. | Social Media Marketing, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2019 **What do you like best about Brand24?** Brand24 is really reliable, I can manage and analyze the networks allowing me to keep updated on what is said, about our online businesses, obtain information from potential customers, improve customer social service, communicate with influential people and control competition. Its platform is solid and affordable. Brand24 is very easy to use, easy to navigate and intuitive, it doesn't take much technical knowledge to be a professional in its use. **What do you dislike about Brand24?** Sometimes the user interface is a bit confusing for new users, but it doesn't take me long to get used to it either. The rest is effective. **Recommendations to others considering Brand24:** Brand24 serves small and medium brands around the world to identify and analyze your business in order to obtain customer information, increase your satisfaction and sales. It is recognizable because the implementation process is simple and customer service is outstanding. Users can track and participate in online conversations that are relevant to your business. It has a wide range of social media tracking through several popular applications and websites, identifying and analyzing conversations about its brands, products and competitors. **What problems is Brand24 solving and how is that benefiting you?** It has helped us in monitoring social networks and analyzing them, also for market and audience research; Discover new influencers for the benefit of the business. It is one of the best ways to track mentions in social networks. In addition, it helps to understand who mentions us and we can improve to provide a better service to customers, identifying praise and problems online. ### 32. Fast, reliable, and comprehensive social listening tool **Rating:** 4.5/5.0 stars **Reviewed by:** Román E. | Digital Marketing & Communication Consultant , Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2019 **What do you like best about Brand24?** Brand24 is a simple but powerful social listening tool that covers not only the analysis of mentions on social networks but also the mentions of brands, social media profiles, terms or topics on blogs, websites, and digital media. It also integrates the compilation and listing of mentions with the possibility of interacting and engaging with the mentioners. These are usefully cataloged by reference to an influencer score index. Brand24 also has a good historic retrieval of previous mentions. **What do you dislike about Brand24?** The keywords limitation may cause some trouble if you don't carefully design the monitoring & search project. The limits are reached quite easily without you even notice it. Besides, if you want to introduce changes to your keyword-based search once you have set it, the mentions retrieval process begins again. **What problems is Brand24 solving and how is that benefiting you?** Unlike other more expensive and complex social listening tools, Brand24 gives us immediate access to the social listening data we most need on a day-to-day basis. It is organized following a simple dashboard scheme that makes the learning curve short and has saved us precious time and working hours resources. Also, thanks to its being based on search projects, Brand24 allows us to collaborate efficiently with the people involved in specific projects. ### 33. Big-time analytics for my small business **Rating:** 5.0/5.0 stars **Reviewed by:** David T. | Owner & Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2019 **What do you like best about Brand24?** We are huge fans of the new PDF reports. We sent a note a while back to our rep asking for many of these enhancements, and Brand 24 delivered in a big way. Specifically, we wanted to be able to customize the reports to include information that was pertinent to our client, and we wanted something that could be white labeled so that it came from our agency instead of Brand 24. These new reports deliver on the ask and more. **What do you dislike about Brand24?** There is nothing that I really dislike. I'm very happy with Brand 24. **Recommendations to others considering Brand24:** I would say to really take advantage of your rep. My rep was extremely open to my feedback and very willing to hear how they could improve the product. Some of those suggestions appeared in the new reports feature. **What problems is Brand24 solving and how is that benefiting you?** Brand 24 allows us to track our clients and understand their customer’s sentiment and engagement toward their brand. It is extremely helpful to share this information with our clients and back up our findings with hard data. We’ve found that this is crucial in breaking down any preconceived notions that the client may have regarding their brand. **Official Response from Eliza Szczerbicka:** > If our client is happy, we are even happier :) Thank you! ### 34. A must have tool for businesses of all sizes **Rating:** 5.0/5.0 stars **Reviewed by:** Lilach B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Brand24?** It's super easy to set up and the dashboard is very intuitive - this is so important to me because, in order to use it as effectively as possible, I need to be very comfortable using it. And, of course, there's all the data - and the tool generates a lot of quality data, from sentiment to demographics and influencers so there are so many different ways that you can use it. **What do you dislike about Brand24?** To be honest, I can't think of anything specific that I dislike about the tool right now. **What problems is Brand24 solving and how is that benefiting you?** I use it in a multitude of ways, many of them on a regular basis, like monitoring my brand name and staying on top of any mentions (I get email notifications every day to track any new mention/articles published/etc.) and monitoring my social media and analytics. Occasionally, I also use it for market and audience research and to discover new influencers that I'd like to connect with. **Official Response from Eliza Szczerbicka:** > Thank you Liliach! Greetings from Magda! ### 35. A view of the entire digital world, not only social media **Rating:** 4.5/5.0 stars **Reviewed by:** Andrés P. | Director Digital, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2019 **What do you like best about Brand24?** As we are a communications agency, I like to be able to have press post alerts, updates from government sites and particularly to be able to check not only Twitter as in other applications, but to have a wide view of instagram, facebook, and even forums and blogs. **What do you dislike about Brand24?** Not being able to identify relevant RT's, on the part of authors, which prevents me from identifying the actual scope. **Recommendations to others considering Brand24:** I recommend the widgets by project, they are ideal to monitor. Also the contribution in news, with the publications at the moment, as long as the syntaxes are the correct **What problems is Brand24 solving and how is that benefiting you?** We solve together the reports in pdf, the exportable ones in excel, the predefined filters by country, the widgets with lists of authors and exclusions. **Official Response from Eliza Szczerbicka:** > Thank you, Andres, for sharing your opinion about our product! We are so thrilled to read that :) ### 36. Great affordable mention monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Tamar W. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Brand24?** Brand24 is an easy to use tool to allow companies to monitor their brands and mentions across the web. Love the forum tracking as well as other social media sites outside Twitter and Facebook. **What do you dislike about Brand24?** Perhaps the biggest frustration I have with the brand is that on the lowest pricing tier, you get updates every 12 hours. For me, it's not particularly mission-critical to be notified in real time, but the pricing discrepancy between updates every 12 hours and realtime updates is $450 monthly, which is hard for a small brand to stomach. Also, it's hard to see what truly is NEW and what's been repeated in the messages. **What problems is Brand24 solving and how is that benefiting you?** Tracking brand mentions across the web is difficult, but the consolidation in one single platform is great, especially with email notifications. **Official Response from Eliza Szczerbicka:** > Tamar, thank you! Happy to support you with tracking :) ### 37. Best Social Monitoring Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2019 **What do you like best about Brand24?** It is extremely easy to use, clear sections and ways of operation. I also like the real time alerts which is really helpful to know if someone mentioned the brand. Also the customer support is really great. It is also easy to group and filter results. Brand24 is absolutely the best social media monitoring solution on the market. **What do you dislike about Brand24?** So far the cons are kinda low. . The pricing is a but too high. Sometimes it also gives irrelevant social media posts. Also cannot customize templates for creating reports. **Recommendations to others considering Brand24:** If you are looking for a powerful tool to track your brand mentions, then Brand24 is the one. Try out the trial version and see if its what you are looking for. **What problems is Brand24 solving and how is that benefiting you?** It is one of the best way to track social media mentions. It also helps to understand who mentions us and we can improve to provide better service to customers. **Official Response from Eliza Szczerbicka:** > We appreciate your kind words! All of the social media monitoring tools are struggling with some social media posts and comments, it's due to Facebook's policy, but the problem is mostly about private groups :) ### 38. Great and useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Marcin P. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Brand24?** It works and does it very well. I like the dashboard and the way it operates. Customer Support is also top notch. They constantly go an extra mile by giving hints and tips on how to use the tool better. They even sometimes help configure specific settings. **What do you dislike about Brand24?** It is not perfect. As all monitoring tools, this one too doesn't see everything and doesn't reach everywhere. Lately, it is more difficult to get results from Facebook. Facebook groups are a big thing now and no tool seems to offer insight into that. **Recommendations to others considering Brand24:** If you can afford it, it is good idea to have more than one tool like this. You will have a wider array of results to work with. **What problems is Brand24 solving and how is that benefiting you?** This tool can be used in more ways than most people imagine. Obviously, you can monitor your brand. But you also can look for people that have a certain problem, or search for a piece of certain advice. You can also monitor the competition, which gives you countless amount of opportunities and knowledge about the industry. **Official Response from Eliza Szczerbicka:** > Marcin, your review is a balm to our hearts :) Thank you :) ### 39. Brand24 Doesn't Have Competitors Beat **Rating:** 3.0/5.0 stars **Reviewed by:** Mark A. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Brand24?** Set up is rather simple and the pricing is decent for the basic plans. However, there are other programs out there that produce much better results. **What do you dislike about Brand24?** Brand24, the Basic plan, missed a lot of mentions of our brand based on the key words that we set up with their team. **What problems is Brand24 solving and how is that benefiting you?** I was hoping to catch brand mentions that our Hootsuite account may not have caught, but a competitor was sending us marketing emails with mentions that Brand24 didn't catch. **Official Response from Eliza Szczerbicka:** > Mark, thank you for your review. Your account manager, Milada, will contact you :) She will have a look one more time at your settings. I'm sure something can be improved :) ### 40. Well-designed tool that fits to every company **Rating:** 4.0/5.0 stars **Reviewed by:** Jakub N. | Digital Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Brand24?** Apart from the tool itself, I love their customer support. If they claim that they can suggest a new Netflix movie to watch, they take it seriously. I like the UI, easy to understand and manage. A simple chart and the list of mentions are my main area of focus, but when I prepare a monthly report, Summary and Analytics tabs are priceless. **What do you dislike about Brand24?** A massive amount of spam that needs to be cleared out before getting valuable metrics. That's the biggest issue in my current experience. I would also like to see a more polished interface. **Recommendations to others considering Brand24:** Don't hesitate to contact the support team. They will help you with setting a new project or improving an existing one. **What problems is Brand24 solving and how is that benefiting you?** You can follow your brand with Google Alerts, Tweetdeck, Reddit notifications, and other free tools… except it does not cover the full representation of your brand. With Brand24 I found many supporters, unhappy users, and opportunities to show our attention to people who care about our brand. It wouldn't be possible without a monitoring tool. **Official Response from Eliza Szczerbicka:** > Jakub, big thank you for your review, we really appreciate it! For your spam issues we could recommend you using our filters and boolean search to narrow down your results :) Our support is always for you:) ### 41. Best user engaging tool **Rating:** 5.0/5.0 stars **Reviewed by:** Paul S. | CMO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2019 **What do you like best about Brand24?** We love Brand24 because we can follow-up any comments from our clients across the web. Brand24 helped us to improve communication with our clients and grow satisfaction.With this tool we are much more responsive. **What do you dislike about Brand24?** Sometimes there are some results missing from facebook, but it's an issue for all of the social media monitoring tools, facebook policy have been making life harder for them. **Recommendations to others considering Brand24:** We all need to know what people are saying about our brands, so I could recommend this to anyone who cares about online reputation. **What problems is Brand24 solving and how is that benefiting you?** Mostly responding to positive comments and occasionally to dissatisfied customers. This tool helps to nip negative mentioned in the bud, but also to show our appreciation to a good word from our clients. **Official Response from Eliza Szczerbicka:** > Thank you Paul for all of your kind words! :) ### 42. Great tool, even greater people behind it! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas R. | Digital Marketing and Social Media, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2019 **What do you like best about Brand24?** Even just from using the trial version of this tool you can tell that it's professional, easy to use and very helpful! But the best thing has got to be the support from the people behind the scenes, I spoke to Tom who was friendly and helpful and made sure to understand exactly what I needed. **What do you dislike about Brand24?** Unfortunately it seems working with facebook and this tool are troublesome, although after a quick chat with support, it turns out this can be easily worked around. **Recommendations to others considering Brand24:** Always trial first of course, but you won't be disappointed! **What problems is Brand24 solving and how is that benefiting you?** I'm trying to see the social reach (across all platforms) that our campaigns have. We have a handful of campaigns throughout the year and I'd like to see how they perform YoY This tool provides everything I need to realise these reports and help me better understand my campaigns social performance. **Official Response from Eliza Szczerbicka:** > Hi Nicolas, we really appreciate your review :)) Because of the privacy policy, there is no access to private profiles, so we are focusing on fan pages and public profiles. It's an industry-wide issue, but we still manage to collect mentions that other tools don't. ### 43. Best way to track interaction/reach online **Rating:** 5.0/5.0 stars **Reviewed by:** Justin L. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2019 **What do you like best about Brand24?** The user interface is so easy to learn and very informative. The customer service is phenomenal. Scott was amazing and helped me out with every question I had whether it was a large or small problem. Our new account manager is Milada and so far she is great! Always answers in a timely manor. **What do you dislike about Brand24?** Honestly, I don't have any dislikes thus far. I am about 3/4 weeks into the platform and all is going smoothly. **Recommendations to others considering Brand24:** If you're looking for a way to gauge your social media reach and really see how many impressions you are making, go with brand24. **What problems is Brand24 solving and how is that benefiting you?** Brand 24 is helping us gauge who our most influential influencers are and is allowing us to see just how effecting our campaigns are running. **Official Response from Eliza Szczerbicka:** > Justin, thanks for being awesome! It's a shame we cannot express our gratitude with one of the Will Ferrell gifts... We know you love them as much as Milada does :) ### 44. Good product **Rating:** 4.0/5.0 stars **Reviewed by:** Oak N. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Brand24?** I like that Brand24 monitors different platforms and finds stuff I would not have found doing web searches. We even found a tricky competitor trying to conceal our name under an image to potentially rank for our name. **What do you dislike about Brand24?** I wish it was a little easier to sort the results I've dealt with and those that I still need to review. **Recommendations to others considering Brand24:** There is a free trial so give it a shot and see what you think. **What problems is Brand24 solving and how is that benefiting you?** Brand monitoring is the reason we tried this out. So far it's been great. **Official Response from Eliza Szczerbicka:** > Always happy to help with tricky competitiors... :) Thank you :) ### 45. Excellent quality of data! **Rating:** 5.0/5.0 stars **Reviewed by:** Mona S. | Chief Innovations Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Brand24?** I used Brand24 for a high-pressure social media campaign where metrics had to be tracked meticulously. They gave me the best and most comprehensive data to share with company executives and also they provided the BEST customer service. They answered my chats all throughout the day and even did a screen share with me to make sure I understood how to use the platform. They were also able to help me restore deleted data and went above and beyond. **What do you dislike about Brand24?** Nothing -it's been everything I need for my goals so far. **What problems is Brand24 solving and how is that benefiting you?** I am able to find out just how impactful my hashtags are on social media and able to identify contest winners, engagement, sources, influencers, etc. I've realized that our brand is exceeding expectations. **Official Response from Eliza Szczerbicka:** > Customer satisfaction is our first priority :) Thank you for appreciation :) ### 46. Great platform and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Joe P. | Mr, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2019 **What do you like best about Brand24?** The staff are so friendly and ready to help in any way they can which is definitely under-appreciated nowadays! **What do you dislike about Brand24?** Nothing! Like I said it's a great service run by great people. **What problems is Brand24 solving and how is that benefiting you?** Being able to monitor results, act on solid analytics and build a great picture of the companies standings to the CEO and bosses. **Official Response from Eliza Szczerbicka:** > Joe, we really appreciate your kind words! Thank you for helping us grow :) ### 47. An Abundance of Data **Rating:** 5.0/5.0 stars **Reviewed by:** Carli C. | VP of Digital Media, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Brand24?** Brand24 does many great things, but I must say the estimated reach is a data point clients love. The sentiment score is also very valuable when monitoring social chatter. Clients love data, especially when it comes to an industry they may not completely understand, i.e. digital marketing. Brand24 has proven the value of digital marketing time and again with their numerous data points. **What do you dislike about Brand24?** There's honestly not much I dislike about Brand24. I guess I would like more control of what goes into the reports they generate, that would be helpful. **Recommendations to others considering Brand24:** Do it! **What problems is Brand24 solving and how is that benefiting you?** We have been monitoring a crisis for a client and it has been so helpful in developing messaging to put out to the public. **Official Response from Eliza Szczerbicka:** > Carli, thank you very much for your review :) We have just updated our feature - pdf reports. Here you can find all of information about the update - https://brand24.com/blog/feature-update-pdf-reports/. ### 48. PDF reports, slack integration, tips to get the best out of Brand24 and awesome support! **Rating:** 5.0/5.0 stars **Reviewed by:** Dan S. | Co-Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Brand24?** I like the way the Brand24 collects mentions, organises them and allows you to define filters. The introduction of PDF reports allows me to send my client something that they get all the information at a glance. I love the integration with Slack and being able to see a list of mentions as they happen. The ability to view my projects on the go through the mobile app is ace. I have tried many other offerings from competitors and not many have the functionality that Brand24 has at such a good value price point. Their support is fantastic too - shout out to Kuba! **What do you dislike about Brand24?** I would like to be able to see Reddit as it's own category. **What problems is Brand24 solving and how is that benefiting you?** Brand24 helps to identify praise/problems online, the storm functionality is great for this. I am able to provide my clients with white label reports and this is very important to me, the introduction of the new PDF reports are amazing. **Official Response from Eliza Szczerbicka:** > Dan, we really appreciate your review! Happy to hear that you love our new pdf reports :) ### 49. An indispensable tool to anticipate the needs of customers **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo P. | CDO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Brand24?** A Very simple startup. With just a few clicks you can already know what's happening with your brand. **What do you dislike about Brand24?** Is extremely necessary a bulk tagging and feeling labeling tool. Especially when filtering mentions. We need a Zendesk Integration. **Recommendations to others considering Brand24:** If you need to know fast and easy how is your brand and competitors on the internet. Brand24 is the ideal tool **What problems is Brand24 solving and how is that benefiting you?** Make news with data sustent. Anticipate pain points to our agency clients in their process. **Official Response from Eliza Szczerbicka:** > Thank you for trusting us :) We appreciate your freedback :) ### 50. I use it every single week **Rating:** 5.0/5.0 stars **Reviewed by:** Laura S. | Director of Smooth Operations, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Brand24?** I like that I can put in a specific time period and review all social media mentions we've had in the last week. I'm able to review these and I count them each week to see how we're performing compared to the week before. Every Monday I can go onto the Brand 24 website and put in the dates and count who is mentioning us. I love it. **What do you dislike about Brand24?** Nothing. I don't have anything to include in this section. **What problems is Brand24 solving and how is that benefiting you?** A way to track our social media mentions every week. It's consistent. I also like that I can click on each mention and read it if I want to. **Official Response from Eliza Szczerbicka:** > Thank you Laura for such a genious review! :) ## Brand24 Discussions - [What platforms/websites are monitored by Brand24?](https://www.g2.com/discussions/platforms-websites-monitored-by-brand24) - 1 comment, 1 upvote - [Does Brand24 provide historical data?](https://www.g2.com/discussions/data-provided-by-brand24) - 1 comment, 1 upvote - [What is Brand24 tool used for?](https://www.g2.com/discussions/benefits-a18d4965-bb85-4d49-9737-62505fa536cf) - 1 comment, 1 upvote - [Who will benefit from using Brand24 tool?](https://www.g2.com/discussions/target-customer) - 1 comment, 1 upvote - [What are the key differentiators of Brand24 from the competition?](https://www.g2.com/discussions/key-differentiators) - 1 comment, 1 upvote - [View Brand24 pricing details and edition comparison](https://www.g2.com/products/brand24/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+07%3A22%3A56+-0500&secure%5Bsession_id%5D=6eab77da-53d8-4c2c-b056-efcfb901af88&secure%5Btoken%5D=0b1f1d6a19009653a11c299b2db02e3464bc207db8fada7fc9b1778694dcb67b&format=llm_user) ## Brand24 Integrations - [Facebook](https://www.g2.com/products/facebook/reviews) - [PostPickr](https://www.g2.com/products/postpickr/reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews) ## Brand24 Features **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Attribution - Hashtag Analytics - Sentiment Analysis - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Media Channels** - Online Media **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis - Social Media Monitoring - Competitor Monitoring - Hashtag Tracking - Engagement Tracking - Activity Tracking - Influencer Tracking - Impact Measurement **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integration - Social Media Integration **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label - Customizable Reports **Geographic Coverage** - Local Media - National Media - International Media **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Additional Functionality** - Negative Feedback Management - Dashboard - Audience Analytics - Multi-Account Management - API - Collaboration Tools - AI Copilot - Data Import/Export - Data Visualization - Audience Engagement - Content Publishing Options - Content Discovery - Generative AI - Performance Metrics - Natural Language Processing - Optical Character Recognition - Campaign Analytics - Multi-Language - Multi-Channel Data Collection - Reporting/Analytics - Audience Targeting - Commenting/Notes - Approval Process Control - Content Library - Reporting & Statistics - Social Promotion - Real-Time Analytics - Customer Engagement - Automated Publishing - Benchmarking - Boolean Search - Tagging - Visual Analytics - Access Controls/Permissions - Reputation Management - Social Listening - Social Advertising - Customizable Reports - Campaign Management - Content Management - Workflow Management **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Social Media Integration **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Multi-Channel Marketing - Approval Process Control - Reporting & Statistics - Data Visualization - Real-Time Data - Content Library - Press Release Builder - API - Monitoring - Multi-Channel Distribution - Data Import/Export - Press Monitoring - Email Distribution - Social Media Monitoring - 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