Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"So far, one of the best mobile marketing platform"
4.5/5
What do you like best about Branch?

Branch links provide efficient marketing tactics that answer the need to grow and accomplish app campaign objectives. It also has intuitive user interface with features' simplicity that don't require a lot of learning curve and are intuitive. Branch performs exceptionally well in app attribution and analytics, with strong campaign, cohort, and segment analysis features. Additionally, Branch provides reasonable and adaptable price choices to suit companies with varying monthly active user counts. Review collected by and hosted on G2.com.

What do you dislike about Branch?

User Experience: The mobile online experience is still less efficient than the native mobile app experience, even with Branch's smooth web-to-app smart advertising. Since users interact with apps more often than with websites, it's critical to balance web and app marketing.

Paid App Install efforts: Previously, several Branch-based app install efforts produced poor user experiences, which significantly reduced drop-off rates. To guarantee a satisfying user experience, it is essential to improve your paid campaigns2.

App Store Restrictions: Because app stores function as walled gardens, data transfer is restricted. monitoring purchases, installations, and app Review collected by and hosted on G2.com.

Verified User in Computer Games
AC
Verified User in Computer Games
Mid-Market (51-1000 emp.)
"Easy to set up, but support can be lacking"
2.5/5
What do you like best about Branch?

My organization uses Branch for a variety of deeplinking functionality, the initial implementation and setup was very fast and Branch powers a few key flows within our app. Review collected by and hosted on G2.com.

What do you dislike about Branch?

We use branch for a few critical flows, but have experienced outages and have had no ability to get support to help us. Our account once got banned with no explanation, leading to 2 weeks were a part of our app was broken and we were unable to get any support help Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"100% accuracy in Source wise tracking."
4.5/5
What do you like best about Branch?

Attribution is good. Easy to understand UI Review collected by and hosted on G2.com.

What do you dislike about Branch?

not opening in Windows as fast as in Mac Review collected by and hosted on G2.com.

Peter V.
PV
Peter V.
Head of Marketing
Small-Business (50 or fewer emp.)
"Good platform for tracking attribution"
4/5
What do you like best about Branch?

It's generally easy to use, although there is room for improvement, especially when trying to visualize the attribution milestones. Review collected by and hosted on G2.com.

What do you dislike about Branch?

The reporting visualizations could be improved. I would also like to layer on more than two variables at a time. Review collected by and hosted on G2.com.

Vishwas S.
VS
Vishwas S.
Small-Business (50 or fewer emp.)
"Mobile Marketing User Journey, Consumer Behavior"
5/5
What do you like best about Branch?

Branch is one the best flatform for mobile measurements. Due to it'sIt Tracking ability & measuremnets Accuracy It helped me to grow & meet our boss expectations. Easy to use & user friendly. Very best customer support. Review collected by and hosted on G2.com.

What do you dislike about Branch?

Brach comes with higher priceing compared to the other MMP'S Review collected by and hosted on G2.com.

Iman R.
IR
Iman R.
CEO
Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Simplified Setup and Proactive Customer Care"
4/5
What do you like best about Branch?

Branch stands out for its ease of use, particularly during the initial setup process. The step-by-step guidance is enhanced by clear visual aids, making it nearly foolproof. I appreciate that when I did run into setup challenges, the support team was immediately accessible. They didn’t just give quick answers; they provided detailed explanations that helped me understand the process. This level of attentive support, which combines speed and helpfulness, is what I like most about Branch. Review collected by and hosted on G2.com.

What do you dislike about Branch?

I didn’t have any major issues with Branch. There was just a small mix-up when I turned on the Data Feed feature without knowing it would cost extra. However, once I talked to the support team, they helped me promptly, resolving my concerns and clarifying the billing process for that feature. It was a minor inconvenience, but the efficient and friendly resolution from the support team made it a non-issue in the end. Review collected by and hosted on G2.com.

Response from Brittany Higgins of Branch

Hi Iman,

Thank you for the feedback about Branch on G2 Crowd. Your insights are incredibly valuable and I want you to know that we take your concerns seriously. Your experience with our pricing model is not the experience we want our customers to have. Branch is committed to transparency and continuous improvement of both our product and processes.

Our product team has been made aware of your specific case, and they are actively investigating it. A member from our product team will reach out to follow up with your concerns.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Branch is useful for deep-linking and ads performance tracking."
4.5/5
What do you like best about Branch?

I am from App Business and I have used branch io for almost 2 years. It is easy to track the ads media of app install and conversion campaign. I also can deeplink or customize the link for marketing campaign. Review collected by and hosted on G2.com.

What do you dislike about Branch?

Hopefully, we can build our dashboard and customize it to see retention funnel like MIxpanel for product analytics. Review collected by and hosted on G2.com.

Pankaj D.
PD
Pankaj D.
User Growth & Acquisition
Mid-Market (51-1000 emp.)
"Have been using for Mobile Attribution for past 4.5 years and it is really smooth"
4.5/5
What do you like best about Branch?

I like the easy interface and the ease of fetching the data Review collected by and hosted on G2.com.

What do you dislike about Branch?

Need to work on Organic data bifurcation Review collected by and hosted on G2.com.

Prasanha K.
PK
Prasanha K.
Mid-Market (51-1000 emp.)
"Super integration with Flutter"
5/5
What do you like best about Branch?

I am a big fan of the Branch Flutter SDK, it seamlessly integrates with our current app setup.

It provides deep-linking and analytics features right out of the box.

Since Google shut down its short link service, Branch.io is the best alternative for us Review collected by and hosted on G2.com.

What do you dislike about Branch?

We require options for team collaboration or sharing analytics dashboard data through shareable links. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"App Marketer's smart move"
5/5
What do you like best about Branch?

Branch improves team efficiency, scales app distribution and measurement across marketing channels, improves user experience, and increases ROI without privacy risk. This is especially effective when integrating with advertising platform such as Google Ads or TikTok for Business. Review collected by and hosted on G2.com.

What do you dislike about Branch?

The dashboard area of the branch could be enhanced for enhanced customization and advanced integration for tracking iOS users for app install campaigns. Review collected by and hosted on G2.com.