Once you get your head round the terminology (which is probably different than whatever you call it) and know where to find what you're looking for, going from design of a process to implementation and end user consumption is really a fairly straightforward and simple-ish thing. It is definitely low code (you need to understand conditional logic but you're never actually writing script unless you need to do something the tools aren't designed for, and this is an additional module you have to pay for if you're a cloud customer), but you need a programmatic mindset to get the most out of it. Review collected by and hosted on G2.com.

The learning curve, honestly. Two years in (I'm a technical implementation team of one) and there are still things that I'm learning about that I simply didn't know to look for. Functionality we brute forced that had a automatic counterpart we simply didn't know was there (and didn't know to ask about).

The documentation leaves a lot to be desired as well. Well, not the documentation itself, it's great - once you can find what you're looking for. The search engine in the documentation isn't the best and again, unless you know specifically what you're looking for, you're going to be hard pressed to find help outside of their support system. Probably 75% of my support requests (access to which is free with purchase) are simply answered with a link to the documentation (which is what I want).

I've mentioned the terminology thing several times now, so I'll give an example. You want a certain process to fire every Friday. Say it's a reminder that people need to fill out timesheets (VERY simple example). You search the documentation for 'reminder', 'automatically start a process', and 'schedule a task' among other things before finally asking for help. The reply is simply "that's called a 'goal'" with a link to the appropriate documentation.

Another; you want people to be able to submit a variable list of names and addresses (think vendor options for a large PO) with requirements on the number based on other criteria (is it already a contracted vendor, is there only one vendor that provides this product). As far as the main tools are concerned, most things are an html-based form. But to have a variable number of entries is called an 'array'. Makes sense in retrospect but I was being told 'no code' so I wasn't thinking in programmatic terms. Once I knew that, I could read all about it and take a stab at implementing it.

I guess to sum up, the greatest asset - there's a literal sea of content and functionality to build whatever you want - is also it's hardest feature to get through. It's hard to document how to play in a sandbox. Review collected by and hosted on G2.com.

The ability to design and build forms and also the ability view results quickly and easily. I quite often use the reference guide when I am trying to come up with a method to accomplish a task and often find my answers without reaching out for assistance.

Utilizing timelines to control the flow of a form and the processes that follow and being able to audit that timeline if items are missing or troubleshooting an issue.

Another thing I like about the form designer is the ability to view the source code of the form to make any adjustments. Review collected by and hosted on G2.com.

I wish there was a way to see ALL of the fields properties and settings within the form view and not have to go to the form field listing to adjust if a field is required for instance.

I wish there was a debug mode for developers and not just administrators. As a developer, I need to get special timed permission in order to view logs for errors when troubleshooting. Review collected by and hosted on G2.com.

I like the graphical interface, especially for workflows. I like to see the flow laid out. It's like Visio in that way. There are so many features, I haven't even tried them all! I They consistently update the product and offer new features. Machine Learning is one of the newer ones that I still need to wrap my brain around.

Process Director is mostly a no-code solution. However, if you do want to code, you can dig into web services and even create ascx forms - which you can manipulate till your coder's heart is content. Review collected by and hosted on G2.com.

I like most everything. I do wish there was better documentation about how to work with some things. Timelines are first to come to mind. Not the bits and pieces that make up a timeline, but a how-to scenario from start to finish. Review collected by and hosted on G2.com.

Plug and play model is really good in BP Logix Review collected by and hosted on G2.com.

Version control is missing and it creates lot of issues Review collected by and hosted on G2.com.

Process Director allows non-developers to develop process beginning to end without needing to be able to code, yet provides developers with the tools needed to extended out of the box functionality (e.g scripting, web services. integration to external data sources, etc)

BPLogix provides a customer portal where you can submit questions on how to use the application, download new releases and view release notes and access online documentation. The customer support goes above and beyond to help solve issues. If you are needing professional services, they offer DIrect Assistance (for an additional cost).

Process Director is a perfect fit to solve niche processes in our company that fall outside of our enterprise applications Review collected by and hosted on G2.com.

While every software application has areas that can be improved, there are no parts of Process Director that I dislike. Review collected by and hosted on G2.com.

It's ability to extract data from our SQL databases of both our Accounting and our Project Management databases, allowing us to marry that data into customized forms that not only help save us time, but also allow those who may not normally have access to this data the ability to use it to improve their own role but also those who they oversee.

Our account manager also checks in often to ensure the product is still serving us well and shows they care about our happiness with their product. Review collected by and hosted on G2.com.

Only minor problems really.

We do have some occasional performance issues, where the software will not properly respond, but this is generally a low-impact issue that primarily only affects the login screen.

A bigger gripe is that their support can ONLY be reached by logging into their support portal. They have a phone number and email for tech support, but it appears the phone number is unmanned and no one checks that email address. They still respond fairly quickly through the support portal, however.

Finally, it is frustrating that much of their system is built around the ability for users to develop their own scripts to enhance the functionality of the software, but it costs a fair deal extra to acquire the SDK license. By no means is it necessary to do this, as the vanilla software is well equipped for most things. Review collected by and hosted on G2.com.

Ability to translate business requirements into technical solutions.

Desire to embed themselves in the business to really understands the needs.

Excellent solution design that is intuitive and sophisticated with minimal issues upon implementation based on experience Review collected by and hosted on G2.com.

Lack of detailed tracking to a comprehensive list of what design elements are currently embedded into the system. Review collected by and hosted on G2.com.

Process Director was easy to install and not many additional infrastructure capacity was needed. It's also easy to maintain. Deploying the processes to different environments is made easy by export & import features. The upgrades are straightforward and not time consuming.

The process timeline model over the traditional and complex flow chart model is innovative and easy to use. Complex business processes can be implemented with wide variety of custom tasks. Very convenient and low/no code solution.

Process Director gives the ability to see trends over time. It allows you to build, run, monitor and do continuous improvement easily.

The support staff and our Account Manager are very prompt and responsive. Review collected by and hosted on G2.com.

I would like to be able to produce reports from templates to suit my users’ needs. While the Process Director forms and timelines can be built by a non-developer, the reporting tool requires prior knowledge and experience with some reporting tools. The Knowledge Views are helpful in querying some basic information but it can get tricky with arrays and it's slow in rendering data. Review collected by and hosted on G2.com.

Process Director delivers a very comprehensive set of functionality and in the rare cases where the product did not contain the functionality we required, we were able to extend the functionality through the SDK. The product is also very easy to install and maintain for those using the on-premise solution. However, one of the things that has made our experience truly great has been the very fast and comprehensive support we have received from the BP Logix team. Review collected by and hosted on G2.com.

Limited ability to migrate form instances from one environment to another. Mainly an issue on complex long running forms where a restore to a prior state may be required. Review collected by and hosted on G2.com.

Low code: though you have the ability to use.NET and java script in development it is very rarley needed

intuitive development interface, high speed turn around,

fantastic support: the support you get from BPLogix is among the best in the entire software industry, they trully are interested in your success. Review collected by and hosted on G2.com.

There is currently limited templating, though it is in the works. Review collected by and hosted on G2.com.