# Box Reviews **Vendor:** Box **Category:** [Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration) **Average Rating:** 4.2/5.0 **Total Reviews:** 5,237 ## About Box Box: The leader in Intelligent Content Management — Store, secure, and automate content on an AI-powered platform Box helps businesses of every size get more value from their documents and files with stringent security controls, intelligent workflow automation, and AI agents that extract critical insight. ✓ Box AI — Summarize documents, extract insights, ask questions in natural language, and deploy and create intelligent AI agents that automate repetitive work ✓ Intelligent workflow automation — Streamline reviews, contract approvals, and onboarding with AI-powered workflows ✓ Security and compliance — Protect sensitive information with granular access controls, intelligent threat detection, and AI governance that meet HIPAA, FINRA, FedRAMP, and GDPR standards ✓ Integrations and extensibility — Connect Box with 1,500+ popular apps or extend functionality with APIs and SDKs ✓ Industry solutions — Trusted by leading finance, technology, government, and life sciences organizations for secure collaboration and AI-enhanced productivity ## Box Pros & Cons **What users like:** - Users find Box to be very **intuitive and user-friendly** , requiring minimal training and enhancing file management ease. (105 reviews) - Users commend Box for its **rock solid security** and reliable document management, enhancing productivity and collaboration. (60 reviews) - Users value the **easy sharing and collaboration** features of Box, enhancing teamwork and productivity effortlessly. (60 reviews) - Users appreciate the **seamless file sharing** on Box, enhancing collaboration with secure access controls and version history. (54 reviews) - Users value the **seamless integration** of Box with desktop tools, enhancing productivity and collaboration across workflows. (49 reviews) - Collaboration (39 reviews) - Users find Box to be **intuitive and user-friendly** , making it easy to store and manage documents efficiently. (36 reviews) - Easy Collaboration (35 reviews) - Easy Integration (35 reviews) - Integrations (35 reviews) **What users dislike:** - Users experience **slow performance** with Box, especially during uploads and large folder syncs, causing frustration and delays. (31 reviews) - Users find Box to be **expensive** , particularly impacting smaller teams needing advanced features while managing performance issues. (29 reviews) - Users find the **storage limitations** of Box frustrating, especially with slow upload speeds and expensive upgrade options. (21 reviews) - Users face **performance issues** with slow upload/download speeds, frequent failures, and frustrating sync delays, affecting productivity. (20 reviews) - Users face **connectivity issues** with syncing, impacting functionality and limiting file access from other platforms. (17 reviews) - Lacking Features (17 reviews) - Users face **syncing issues** with Box, including delays and difficulties managing offline file access effectively. (17 reviews) - Interface Usability (16 reviews) - Cost Limitations (14 reviews) - Learning Curve (14 reviews) ## Box Reviews ### 1. Simple, Organized, and Reliable File Storage with Box **Rating:** 5.0/5.0 stars **Reviewed by:** Muzammil M. | Founder – Muzammil Graphic | Interior and Graphic Designer | Transforming Spaces and Brands Visually , Graphic Design, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2026 **What do you like best about Box?** I’ve been using Box for the past year mainly to store and manage my PDF documents. The best thing about Box for me is how simple and organized it feels. Uploading, accessing, and sharing files is easy, and I can quickly find my documents whenever I need them. It’s been reliable for keeping important files in one place without making things complicated. **What do you dislike about Box?** One thing I feel Box could improve is the storage limits on some plans, because sometimes space fills up quickly when uploading larger PDF files and documents regularly. The interface is simple, but a few features can take time to understand for new users. Faster syncing in some situations and slightly better pricing for extra storage would also make the experience better for everyday users. **What problems is Box solving and how is that benefiting you?** As an interior designer, I deal with a lot of client agreements, project contracts, quotation PDFs, layout files, invoices, and reference documents. Before using Box, managing all these files across different devices and folders used to get confusing, especially when I needed older documents quickly during client discussions. Box has helped me keep everything organized in one place. I can separate files project-wise, access important contracts anytime, and share documents with clients or team members without sending large attachments again and again. The search and file management system is simple, so even when I have many PDFs and documents, finding the right file takes very little time. What makes Box different for me is that it feels professional but still easy to use. Some platforms become too complicated with extra features, but Box keeps the interface clean and reliable. I trust it more for important business documents because it feels secure and stable for long-term storage.For buyers or businesses thinking about using it, I’d say Box is very useful if your work depends on document management and collaboration. Whether someone is handling contracts, office files, design documents, or client records, it saves time and keeps work organized without much effort. That’s the main reason I still prefer using Box regularly after trying other storage platforms. ### 2. Easy File Sharing and Version Control with Box **Rating:** 4.5/5.0 stars **Reviewed by:** Nijat I. | Full-stack Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Box?** The best thing is that sharing documents with individuals who are not from our company is simple and hassle-free. We deal with external vendors all the time. Box enables me to generate a shared link and add the expiry date; I send the link, and we can collaborate. No account creation and access requests required. Moreover, Box allows for desktop syncing. The moment I open a document in my laptop, it is synced on the cloud without even realizing it. This way, when I open a document on another machine, I get the most up-to-date version of it. Another great feature is the commenting of files. I don't have to go back and forth in emails anymore to ask, "What was your opinion about page three?" **What do you dislike about Box?** The prices add up fast. The price per user for us becomes very significant as we are a rather large group. There are also some options we need, such as advanced admin options and logging functionality, which will cost us more. The web-based application becomes sluggish when we open big folders with multiple files. The loading times when moving from one folder to another or opening any file become quite irritating. Integration is possible yet not always smooth. Integrating Box with our CRM was a challenge in itself, and sometimes synchronization fails. **What problems is Box solving and how is that benefiting you?** Before the Box application, our team would email each other files. Somebody would download the attachment, make modifications, send it back, and now there were four copies. And none of us would know which was the latest one. The Box application helped solve the problem of "versions chaos." Everybody works on the same file located in the same place. There is no need for "is this the latest?" anymore. It also helped solve the issue of "I'm at home and cannot access this file." All information stored in Box can be accessed from anywhere using any device. As far as external distribution goes, we used to use insecure methods. The Box application, however, allows you to share files with passwords and expiration date control. ### 3. All-in-One Secure Collaboration and Content Management in the Cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Arkajit D. | Chief Technology Officer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Box?** One thing that I really appreciate in Box is the way it integrates the functions of security, collaboration, and content management in one cloud application. This tool enables users to easily share, access, and manage their files online while at the same time ensuring adequate protection and governance of the information. In addition, the collaboration feature in Box is rather helpful, especially the real-time sharing capability, the version control options, and the integration with workflows. Using the platform becomes essential in organizations where many teams create lots of documentation because it ensures that there is a centralized place where all documentation can be stored while being accessible with the right permissions. One more positive aspect is that the tool integrates with various productivity and collaboration applications as well as with enterprise solutions. **What do you dislike about Box?** Box also suffers from one major disadvantage in that when using huge file sizes or folder sizes, the platform may be slow. One major problem with Box is that even though collaboration and sharing is quite easy and straightforward, the automation features of workflows are not very sophisticated as compared to other enterprise content management systems. Access control and permissions also become complicated if one uses the platform in an environment where there are numerous users and documents. Pricing can also be a problem with enterprise-level features and storage capacity scaling becoming quite costly. **What problems is Box solving and how is that benefiting you?** Box solves the problem of secure management, organization, and collaboration when working with documents among teams and departments. Prior to using Box, documents were located in different places such as emails, local drives, and several shared drives. As a result, it became hard to organize collaboration and maintain document versions. Moreover, the distribution of sensitive information also required some effort. Now that the company has switched to using Box, everything has changed dramatically. Documents are easily and centrally stored, accessed, and collaborated upon using a single system, irrespective of the team's or individual's location. Real-time collaboration and version tracking help reduce the time needed for making sure that document versions have been updated. Additionally, Box allows users to see which person is responsible for the document. Moreover, the introduction of the cloud storage system has increased the level of workflow efficiency. Documents are easily accessible via a single centralized place and do not require going through emails or numerous shared folders. Document collaboration became easier since all activities associated with it are tracked by the system. ### 4. Seamless, Secure File Collaboration with Box **Rating:** 4.5/5.0 stars **Reviewed by:** Jose P. | Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Box?** What I like most about Box is how seamlessly it centralizes and secures all our files in the cloud. The platform makes collaboration straightforward, with reliable version control, easy sharing, and strong integrations with the tools we use every day. It keeps everything organized and accessible without complicating workflows **What do you dislike about Box?** One thing I dislike about Box is that some of the more advanced settings and admin controls can feel a bit scattered, which makes certain tasks less intuitive. At times, file previews or large uploads can also be slower than expected, especially when working with heavy content. **What problems is Box solving and how is that benefiting you?** Box helps solve the challenge of keeping files organized, secure, and accessible across teams and devices. It centralizes all our content in one place, which reduces duplication, improves version control, and makes collaboration much smoother. By having a reliable cloud platform with strong permissions and sharing features, we save time, avoid confusion, and maintain better control over our documents. ### 5. Simple File Sharing and Powerful Search for Daily Use **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan L. | Integrated Designer, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Box?** As a daily user, uploading and sharing files is really simple, and the feature I use every day is the search function. Searching and finding files with a specific name or similar name, I find the files I need with ease and can easily browse the Box folders using my PC's file browser. **What do you dislike about Box?** It can at times be slow, or would randomly crash when searching for files. But a restart usually fixes many of my Box issues and the file renaming at times just does not respond. **What problems is Box solving and how is that benefiting you?** Projects we do need storage or backup, because the files we use are usually references for future jobs/projects. Then once final files are ready to send the the client, we'd normally share a Box link to the folders that we've created with all final files for delivery. ### 6. Box Makes Team File Sharing Easy, Organized, and Secure **Rating:** 5.0/5.0 stars **Reviewed by:** Himanshu J. | Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Box?** Box is good for keeping files organized across a team without everyone sending attachments back and forth. I liked the folder sharing, version history and permission controls. The preview feature is also useful because you can quickly check PDFs, docs and presentations without downloading everything. **What do you dislike about Box?** The permission system is powerful, but sometimes too many options make it confusing. It’s easy to wonder whether someone has view access, edit access or access through a shared folder. Search is okay, but not always perfect when you have a lot of files. **What problems is Box solving and how is that benefiting you?** It helps avoid messy file sharing. Instead of digging through email attachments, everything stays in one shared location. Box makes it easier to manage access and track changes. It saves time because people can open the latest file directly instead of requesting it again. ### 7. Organized File Management for Daily Work **Rating:** 5.0/5.0 stars **Reviewed by:** MIHIR U. | Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Box?** I use Box in my project to manage and share client-related documents like API specifications, integration documents, test reports, and release files. In my day-to-day work, I organize files into folders based on modules or releases so that it’s easier to track changes over time. A common scenario is during client discussions instead of searching through emails, I directly open the required document from Box and share the link. I also use permission settings to control access when sharing with different teams or external users. Version history is useful as well, especially when multiple updates are made to the same document. **What do you dislike about Box?** Uploading large files sometimes takes more time than expected, especially when multiple files are uploaded together. Also, when there are many nested folders, it can take a few extra steps to navigate to the exact file. Managing permissions across multiple folders requires attention to avoid giving incorrect access. **What problems is Box solving and how is that benefiting you?** Earlier, documents were shared over email or stored across different systems, which made it difficult to maintain a single source of truth. For example, during client calls, different team members sometimes referred to different versions of the same document, which caused confusion. Now with Box, all documents are stored in one place with proper version control and access management. I can share a single link with the client and update the same document when needed, ensuring everyone is always working on the latest version. This has reduced duplication, improved collaboration, and made document management more structured in our project. ### 8. Easy Team Document Sharing which Strengthens Project Management **Rating:** 4.5/5.0 stars **Reviewed by:** Vimal S. | Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Box?** We can keep all documents in one place and share them easily with the team, so that every team member can access and use them. This helps support project management at a better level. **What do you dislike about Box?** The pricing structure can feel a bit complex, especially when it comes to setting up new user categories. Because many of our investors participate on a one-time basis, my main goal is to avoid unnecessary costs while still making sure they have a seamless, high-quality experience. **What problems is Box solving and how is that benefiting you?** I use Box as secure cloud storage to upload and share files with clients for each of my projects. It offers plenty of space to store data over long periods, which helps free up space on my laptop. ### 9. Streamlines File Sharing with Robust Security **Rating:** 3.5/5.0 stars **Reviewed by:** Chris S. | Director, Clinical Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Box?** I like Box's ease of use and reliability for collaborating across teams and external partners. The permission controls and secure file sharing capabilities make it easy to manage sensitive documents while ensuring the right people have access. The folder level permission settings are helpful when working with sponsors, sites, and external vendors. I find version control extremely useful as it prevents teams from working off outdated documents and provides a clear history of revisions. It has improved workflow efficiency by reducing back and forth emails, minimizing document confusion, and making it easier to quickly locate the most current documents. The initial setup of Box was very easy, which I appreciate. **What do you dislike about Box?** One area that could be improved is the search functionality. Sometimes it can be difficult to quickly locate files unless the exact file name or folder location is known. One improvement for the search feature would be more intelligent filtering and ranking capabilities. For example, it would be helpful if search results prioritized recently accessed files or files within frequently used folders. Better indexing speed for newly uploaded or updated files for documents to become searchable more quickly is welcomed. Improving OCF accuracy for scanned PDFs would also be helpful. **What problems is Box solving and how is that benefiting you?** Box streamlines file sharing and collaboration across teams and partners, offering a secure platform with version control and access permissions, improving organization, and reducing email reliance. ### 10. Secure and Centralized File Management with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Praney M. | Product Design Manager 2, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Box?** I like how Box provides centralized and secure access to project files, which really helps when working with distributed teams and client collaborations. It simplified our file sharing by reducing confusion, improving collaboration with version tracking, and keeping documents organized, especially during active projects. The permission control is also valuable for managing access based on stakeholder needs, making sure sensitive client documents are shared appropriately with different levels of access. I also appreciate the version history feature as it helps reduce confusion during revisions by keeping track of previous versions. The setup process was fairly smooth and manageable, particularly for basic folders and sharing, even though setting up permissions took some effort. **What do you dislike about Box?** One thing that could improve is the overall speed and responsiveness when working with large folders or heavy file structures. In some cases, navigating between deeply nested folders or searching for specific assets can feel slower than expected, especially during active project phases. We also noticed that the UI can feel a bit less modern compared to some newer file collaboration tools. It works well functionally, but improving navigation simplicity and reducing clicks for common actions like sharing or moving files would make it more efficient for daily use. Search could be more refined when working across large datasets. Sometimes finding older or less frequently accessed files takes more effort than expected, especially when multiple teams are contributing to the same workspace structure. Better filtering and smarter search suggestions would help a lot there. Also, collaboration workflows around comments and approvals could be a bit more streamlined. It works fine, but when multiple stakeholders are actively reviewing files, things can get a bit cluttered. A cleaner way to track decisions or consolidate feedback would improve the experience for larger team usage. **What problems is Box solving and how is that benefiting you?** Box centralizes secure access to project files, improving collaboration and reducing confusion across distributed teams. It enhances permission control and streamlines document organization, especially for sensitive client materials. Version tracking and access management simplify team coordination and client collaboration. ## Box Discussions - [Is Box A document management system?](https://www.g2.com/discussions/is-box-a-document-management-system) - 1 comment, 2 upvotes - [I signed up as a student, can i increase it as a student?](https://www.g2.com/discussions/i-signed-up-as-a-student-can-i-increase-it-as-a-student) - 1 comment, 2 upvotes - [How does Box AI workflow automation reduce manual work in content-heavy processes?](https://www.g2.com/discussions/how-does-box-ai-workflow-automation-reduce-manual-work-in-content-heavy-processes) - 2 comments, 1 upvote - [What integrations should you look for in an intelligent content management platform such as Box?](https://www.g2.com/discussions/what-integrations-should-you-look-for-in-an-intelligent-content-management-platform-such-as-box) - 1 comment, 1 upvote - [How do organizations use Box to keep content secure and compliant when adopting AI?](https://www.g2.com/discussions/how-do-organizations-use-box-to-keep-content-secure-and-compliant-when-adopting-ai) - 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[Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) ## Box Features **Signature Process** - Document Signing - Reminders and Expirations - Sign-In Process - Mobile Signatures - Signature Workflow - Bulk Digital Signatures - Reporting - Signature Document Creation **File Management** - Device Syncing - Web Interface - File Type Support - Search - Mobile Apps **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - Enterprise Content Management (ECM)** - Autonomous Task Execution - Natural Language Interaction - Decision Making **Agentic AI - Cloud Content Collaboration** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Collaboration** - File following - File Sharing - Simultaneously Editing - Change Tracking / Audit Logs **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Administration** - User and Role Management - Policies and Controls - Device Management - Storage Limits - Storage Zones - Security **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - E-Signature** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Security and Scalability** - Regulatory Compliance - Signature History and Audit - Enterprise Scalability **Platform** - Custom Branding - User, Role, and Access Management - Internationalization - Performance and Reliability - Integration APIs **File Management** - File Type Support - Metadata - OCR Scanning - Versioning - Collaboration - Document Assembly - Form Creation - Portals and Sites - Disposition - Search - Web Interface - Mobile Apps **Workflow** - Process Automation - Conditions - Activities - Records Management - Case Management **Platform** - Internationalization - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs ## Top Box Alternatives - [Progress ShareFile](https://www.g2.com/products/progress-sharefile/reviews) - 4.2/5.0 (1,473 reviews) - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - 4.7/5.0 (1,204 reviews) - [Revver](https://www.g2.com/products/revver/reviews) - 4.3/5.0 (373 reviews)