--- title: Boulevard Reviews meta_title: 'Boulevard Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 110 reviews by the users' company size, role or industry to find out how Boulevard works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 110 scale: '5' date_modified: '2026-08-08' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Boulevard Reviews **Vendor:** Boulevard Labs, Inc. **Category:** [Spa and Salon Management Software](https://www.g2.com/categories/spa-and-salon-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 110 ## About Boulevard One platform. All the things. Boulevard offers the fastest-growing client experience platform purpose-built for salons, spas, medspas, and other appointment-based, self-care businesses. The modern, intuitive platform empowers business owners and professionals alike to deliver personable, enjoyable experiences to their clients through online appointment scheduling, messaging, marketing, and payments that are simple, elegant, and reliable. Visit joinblvd.com to see a demo. ## Boulevard Pros & Cons **What users like:** - Users love the **ease of use** of Boulevard, finding it intuitive and efficient for both staff and clients. (19 reviews) - Users appreciate the **clean and simple online booking** of Boulevard, ensuring ease for all clients, even non-tech savvy ones. (9 reviews) - Users appreciate the **helpful and prompt customer support** of Boulevard, which aids in easy platform customization. (8 reviews) - Users value the **user-friendly features** of Boulevard, especially instant chart creation and exceptional customer support. (8 reviews) - Users commend the **helpful customer support** and intuitive features of Boulevard, enhancing their overall experience significantly. (8 reviews) - Users love the **clean and simple online booking** , making client management easy and efficient with a user-friendly dashboard. (7 reviews) - Simple (7 reviews) - Users love the **easy access to schedules** and valuable insights provided by Boulevard, enhancing overall efficiency. (6 reviews) - Customization (6 reviews) - Customer Satisfaction (5 reviews) **What users dislike:** - Users find Boulevard lacks **essential features** for customized reporting and efficient management, impacting usability significantly. (7 reviews) - Users often face **communication issues** with Boulevard, experiencing delays in reaching support and scheduling assistance. (4 reviews) - Users face **payment issues** with Boulevard, including slow deposits and lack of third-party processing integration. (4 reviews) - Users find some features of Boulevard to be **inadequate** , lacking necessary tools and integrations for optimal functionality. (3 reviews) - Users find the **inaccurate reporting** challenging, wishing for more comprehensive receipts and better traceability in reports. (3 reviews) - Insufficient Features (3 reviews) - Users experience **integration issues** with Boulevard, finding limitations in backbar fees, bookings, and report functionalities. (3 reviews) - Limited Features (3 reviews) - Poor Customer Support (3 reviews) - App Limitations (2 reviews) ## Boulevard Reviews ### 1. still needs work **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Boulevard?** It's a decent booking software, and it covers all the basics. The texting tool is a nice option, the UI very user friendly and it's easy to understand/use **What do you dislike about Boulevard?** Reporting and drill-down do need a lot of work, no bulk option to modify services or products, so it is very, very time consuming, especially if you have a lot of employees or an extensive menu. Invoices are confusing, and the reporting for those is non-existent. Don't try to reopen a bill and figure out what was done; you'll only have access to fundamental info ( no details on discounts, why the operator applied it, price changes, or anything out of the ordinary). You can see that the team who developed this tool never spent 1h in a real business at the front desk. **Recommendations to others considering Boulevard:** Explore all your options; try it for a whole month on a dummy Co. to make sure it fits your needs. **What problems is Boulevard solving and how is that benefiting you?** More accessible communication with clients thru texting/emails, ease of use, friendly UI, multi-locations ### 2. Really not user friendly **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Boulevard?** I really can't think of any upsides. The UI is awful. **What do you dislike about Boulevard?** Just about everything, but specifically the UI in the app is difficult at best to use. It doesn't offer as many options as the desktop version and when using the desktop version, it's just plain confusing. **Recommendations to others considering Boulevard:** Really give Boulevard a test run before taking on and making a switch from other booking software. We've used Boulevard for a couple years now and it has not gotten any easier. When we first took on Boulevard, it felt unfinished, unfortunately it still feels that way. **What problems is Boulevard solving and how is that benefiting you?** Nothing, Boulevard is a headache to use and really creates more problems than it solves. I really wish the salon would switch softwares. ### 3. I think the interface is rudimentary and there are way to many steps to booking a client/off book. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Boulevard?** I like that I can book a client and see my schedule remotely. **What do you dislike about Boulevard?** There are too many steps to booking a client and off-book on both the desktop and mobile versions. I should be able to click and drag on the stylist and time and not have to additionally choose the stylist and time. Checking out can also be a bit confusing too. The app does not automatically update and I will see appointments on my schedule that have been canceled because I haven't refreshed. You can book a stylist at a time their schedule isn't open without a warning or confirmation. It definitely feels not fully fleshed out and developed like we are testing a beta version. **What problems is Boulevard solving and how is that benefiting you?** None, really. ## Boulevard Discussions - [What is Boulevard used for?](https://www.g2.com/discussions/what-is-boulevard-used-for) - [View Boulevard pricing details and edition comparison](https://www.g2.com/products/boulevard-labs-inc-boulevard/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+11%3A03%3A27+-0500&secure%5Bsession_id%5D=7dcf85f2-08da-49e1-b653-970b4b94b3cb&secure%5Btoken%5D=e5a9831f2e760f638d9a039ffb499a084d1f013241909993b093f8e087edb819&format=llm_user) ## Boulevard Integrations - [DuoPlus](https://www.g2.com/products/duoplus/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rosy Salon Software](https://www.g2.com/products/rosy-salon-software-rosy-salon-software/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Boulevard Features **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management - Commission Management - Booth Rental Management - Reputation Management - Marketing Management - Reviews Management - Discount Management - Calendar Management - Client Management - Payroll Management - Gift Card Management - Wait List Management - Promotions Management - Availability Management - Appointment Management - Booking Management - Credit Card Management - Email Management - Practice Management - Staff Management **Messaging Channels** - SMS Messaging - Email - Two way messaging **Business Management** - Inventory Management - Merchant Services - Appointment Scheduling - Employee Management - Event Scheduling - Automated Scheduling - Client Management - Forms Management **Marketing - Spa Management** - Membership - Automated Campaigns **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Marketing** - Client Communications - Loyalty Management - CRM **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends - Task Scheduling - Automated Scheduling **Practice Management** - Patient Records - Photo Management - E-Prescribing and Lab Orders - Patient Portal - Insurance Billing - Faculty/Staff Management - Appointment Management - Discount Management - Promotions Management - Gift Card Management - Calendar Management - Medical Billing - Records Management - Reputation Management - Practice Management - Lab Order Management - Revenue Management - Compliance Management - Insurance Management - Document Management - Marketing Management - Workflow Management - Registration Management - Claims Management - Communication Management **Additional Functionality** - Online Booking - Point of Sale (POS) - Customizable Forms - Email Reminders - Email Marketing - Third-Party Integrations - SMS Messaging - For Barbershops - Social Media Integration - Customizable Reports - Loyalty Program - Mobile Alerts - Calendar Sync - Credit Card Processing - Customer History - Generative AI - Performance Metrics - Alerts/Notifications - Customizable Templates - Confirmations/Reminders - Referral Tracking - Real-Time Reporting - Customizable Branding - Website Integration - Activity Dashboard - API - AI Copilot - Customer Database - Electronic Payments - SMS Marketing - Inventory Tracking - Client Profiles - Multi-Location - Reporting & Statistics - Client Portal - Data Import/Export - SOAP notes - In-Person Payments - Reporting/Analytics - Contact Database - Reminders - Debit/Credit Card Processing - Multiple User Accounts - Availability Indicator - Payment Processing - Transaction History - SMS Reminders - Recurring Appointments - Billing & Invoicing - Customer Mobile App - Waitlist Status Tracking - Electronic Forms - For Salons and Spas - Mobile Access - Online Store - Drag & Drop - Client Database - Barcode/Ticket Scanning - Payroll & Commissions **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App - Social Media Integration - Website Integration - Third-Party Integrations - Customer Mobile App **Additional Functionality** - Marketing Automation - HIPAA Compliant - Customer Database - Activity Dashboard - Payment Processing - Before & After Pictures - Billing & Invoicing - AI Copilot - Reminders - Customizable Templates - Electronic Payments - Customizable Reports - Reporting & Statistics - Alerts/Notifications - Loyalty Program - SMS Messaging - Online Booking - Sales Reports - Treatment Packages - Customizable Forms - API - Generative AI - Email Marketing - Customizable Branding - Transaction History - For Medical Spas - Multi-Location - For Plastic Surgery Practices - Patient Engagement - Telemedicine - Electronic Faxes - Point of Sale (POS) - Customer Surveys - Charting - Medical Coding - Consent Forms - Live Chat - kiosk - Plastic Surgery Simulator - E-Prescribing - SMS Reminders - Referral Tracking - Mobile Alerts - Automated Quoting - EMR/EHR - Digital Signature ## Top Boulevard Alternatives - [Zenoti](https://www.g2.com/products/zenoti/reviews) - 4.5/5.0 (304 reviews) - [Mangomint](https://www.g2.com/products/mangomint/reviews) - 4.9/5.0 (107 reviews) - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (390 reviews)