# Boulevard Reviews **Vendor:** Boulevard Labs, Inc. **Category:** [Spa and Salon Management Software](https://www.g2.com/categories/spa-and-salon-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 100 ## About Boulevard One platform. All the things. Boulevard offers the fastest-growing client experience platform purpose-built for salons, spas, medspas, and other appointment-based, self-care businesses. The modern, intuitive platform empowers business owners and professionals alike to deliver personable, enjoyable experiences to their clients through online appointment scheduling, messaging, marketing, and payments that are simple, elegant, and reliable. Visit joinblvd.com to see a demo. ## Boulevard Pros & Cons **What users like:** - Users love the **user-friendly interface** of Boulevard, making it easy for both staff and clients to navigate. (19 reviews) - Users appreciate the **clean and simple online booking** process of Boulevard, making it easy for all clients. (9 reviews) - Users appreciate the **helpful and prompt customer support** that assists with customization and intuitive features. (8 reviews) - Users love the **intuitive features** of Boulevard, especially the instant chart creation and helpful customer support. (8 reviews) - Users find Boulevard to be **incredibly helpful** , with outstanding customer support and intuitive features for efficiency. (8 reviews) - Users love the **clean and simple online booking** , making client management easy and efficient with a user-friendly dashboard. (7 reviews) - Simple (7 reviews) - Users love the **easy access to schedules** and valuable insights provided by Boulevard, enhancing overall efficiency. (6 reviews) - Customization (6 reviews) - Customer Satisfaction (5 reviews) **What users dislike:** - Users find the **missing features** in Boulevard limit customization and efficiency for their specific business needs. (7 reviews) - Users often face **communication issues** with Boulevard, experiencing long wait times for live support and urgent help. (4 reviews) - Users face **payment issues** with Boulevard, including slow deposits and lack of third-party payment integration. (4 reviews) - Users point out **feature limitations** that hinder functionality and express a desire for more helpful tools and options. (3 reviews) - Users find it challenging to navigate **inaccurate reporting** , wishing for more comprehensive and traceable receipts and reports. (3 reviews) - Insufficient Features (3 reviews) - Users experience **integration issues** with Boulevard, finding limitations in backbar fees, bookings, and report functionalities. (3 reviews) - Limited Features (3 reviews) - Poor Customer Support (3 reviews) - App Limitations (2 reviews) ## Boulevard Reviews ### 1. Unified Platform, Smooth Transition **Rating:** 5.0/5.0 stars **Reviewed by:** Natascha R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Boulevard?** Switching to Boulevard has been one of the best decisions we made for the studio. It helps us wear a lot of hats and makes everything cohesive. I love that everything is under one program, unlike before when we needed separate solutions for waivers, payments, and scheduling. Also, the initial setup was smooth from what I can remember. **What do you dislike about Boulevard?** I think some of the reporting things are still a bit glitchy, and commission cuts don't always show accurately when looking at a larger time frame. **What problems is Boulevard solving and how is that benefiting you?** I use Boulevard as my CRM. Switching to Boulevard was one of the best decisions for our studio, making everything cohesive. It's great having waivers, payments, and scheduling all under one program. **Official Response from Ashley Kim:** > Hi Natascha, thank you so much for taking the time to leave us a review. We're thrilled to hear that Boulevard has been such a positive addition to your studio! We appreciate your feedback about the reporting and commission cuts, and we'll share your feedback with our product team. ### 2. User-Friendly Dashboard and Support, But Some Features Need Tweaks **Rating:** 4.5/5.0 stars **Reviewed by:** Philippe I. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Boulevard?** Its very user friendly and having a single dashboard for all clients makes it easier to manage. The only booking portal is also great for clients. Customer support is also really good and timely in their response and friendly. **What do you dislike about Boulevard?** Sometimes I feel some of the features though great fall short. For example, the Phrases section of the Messages tab is great but when you go to a client profile where I need the phrases the most its not there? Why? **What problems is Boulevard solving and how is that benefiting you?** Having a central dashboard for managing our clients was key. Even though our clients don't go between locations all that much its been a great feature to have. I also love the Tagging system and being able to track client habits via tabs. Love love this one. **Official Response from Rebecca Cramer:** > Hi Philippe, thank you for taking the time to leave a review and for your thoughtful feedback. We are glad to hear that you like so many features of Boulevard along with our support, and we will pass on your input about the Phrases section to our product team! ### 3. Streamlined Scheduling with Room for Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Office S. **Reviewed Date:** November 10, 2025 **What do you like best about Boulevard?** I really appreciate Boulevard for its ease of use and robustness, which are crucial for efficiently managing our Med Spa. The software excels in streamlining scheduling and enhancing patient engagement through advanced communication tools like email and text blasts. I love how patient forms are handled in advance, making check-ins a breeze. The checkout process is awesome, and the marketing tools are impressive, especially the bespoke touches for patient interaction. Additionally, Boulevard's comprehensive features like memberships, packages with vouchers, and rewards programs all in one place make it a powerful tool for our spa. The experience of setting it up was very easy, much simpler compared to PatientNow Pro, and it offers far better functionality, which overall enhances the workflow in our practice. **What do you dislike about Boulevard?** I don't like the lack of integration with RXPhoto, VISIA, Cherry, and CareCredit because it leads to duplicated information and multiple touchpoints, which complicates our workflow. It's frustrating that Boulevard isn't electronically integrated with these services. While setting up Boulevard was easier than PatientNow Pro, I wish there was more support during setup to help us ask the right questions and test the system thoroughly. **What problems is Boulevard solving and how is that benefiting you?** Boulevard simplifies scheduling, improves patient engagement, and offers robust marketing tools, enhancing the Med Spa's efficiency. It supports ease of use, streamlines check-ins and checkouts, and manages memberships and rewards seamlessly. ### 4. So happy we made the switch! **Rating:** 5.0/5.0 stars **Reviewed by:** Mai S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Boulevard?** We moved over to boulevard from another booking software a couple of months ago - and it was such a smooth transition. Having used the same booking software and POS for over 6 years at that point, we really dreaded it - but the onboarding team at Boulevard made it so easy. We’ve seen a ton of new clients on our books because of the easy online booking, and it’s such a smooth, fast loading, and good looking software. We are so happy we switched! **What do you dislike about Boulevard?** Nothing so far really - there are a couple of features that I’ve requested and hope to see soon, but we’ve found ways to work around it. **What problems is Boulevard solving and how is that benefiting you?** Our old booking software put our first time clients through hell before they were able to book. Two different verifications, crashing, etc. We see a lot more new clients on the books now. ### 5. Such a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie Marie B. | CEO/ Aesthetic Nurse Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Boulevard?** I love how easy it is for my patients to make an appointment with Boulevard which makes my life so much easier. I love the consents & paperwork are buildable & automatically sent to my patients. I love being able to customize my forms & treatment records. If I had to pick, what I like best is the option to make my experience my own. **What do you dislike about Boulevard?** I’m not a fan of not being able to auto populate the amount of units of each product into the checkout area from the treatment record. & this would help with traceability in terms of how many units used for the purposes of tracking in both reports & inventory. **What problems is Boulevard solving and how is that benefiting you?** I appreciate the updates and announcements of said updates. I appreciate the ability to send in suggestions as a Medspa owner. Billie is AWESOME as well ### 6. Effortless Scheduling, Personalized Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Adriana C. **Reviewed Date:** November 08, 2025 **What do you like best about Boulevard?** I really appreciate Boulevard for allowing me to personalize my day, which makes organizing my schedule much more manageable and tailored to my specific needs. It effectively keeps track of my clients and my daily tasks, providing a reliable and efficient way to handle timing and services. The straightforward setup process was also a highlight, as I found it to be easy and hassle-free, making the transition to using Boulevard smooth and quick. My positive experience is further reflected in my likelihood to recommend Boulevard to others, scoring it a 10 out of 10 for recommendation. **What do you dislike about Boulevard?** It takes a second to update **What problems is Boulevard solving and how is that benefiting you?** I use Boulevard to track clients and manage timing, personalizing my day efficiently. ### 7. Exceptionally User-Friendly and Easy to Learn **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Boulevard?** Very user friendly and easy to learn and saves us a lot of time. **What do you dislike about Boulevard?** Have to wait to speak to a live person, sometimes days or weeks before you can schedule a time for a zoom call. So if you have a pressing issue it may have to wait. Also, the fact that you can only void same day makes fixing errors tricky. **What problems is Boulevard solving and how is that benefiting you?** Saves a lot of time and time is money. ### 8. Everything You Could Need for your Salon/Spa **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Boulevard?** The support portal is one of the most helpful that I have dealt with in my time using support portals! Aside from that, they offer so many great features from client accounts to have them accrue points over time, or automatic package linkages to other websites. It’s all intuitive and support can help you through every step of setting up until you’re ready to take it on yourself. **What do you dislike about Boulevard?** There definitely is a learning curve. Previously, I used Vagaro, and I never really ventured into the intricacies of the software. My time with Boulevard though has allowed me to really dive in to all they have to offer, but it has taken me a bit to get used to. **What problems is Boulevard solving and how is that benefiting you?** Boulevard has integrated packages and subscriptions. These are two things that my spa thrives on. The fact that we can easily create and distribute the packages and manage subscriptions in the app are a godsend. ### 9. Boulevard Is The Best Booking System In The World! **Rating:** 5.0/5.0 stars **Reviewed by:** Gena H. | Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Boulevard?** Boulevard is the most user friendly booking app I've ever used. As someone whose been in the spa industry for over 10 years, this app by far has taken a huge weight off my shoulders when it comes to; customer satisfaction, booking appointments, & meeting overall monthly revenue goals. I would recommend this app to any spa or medical office to run their business with smoothness & professionalism! **What do you dislike about Boulevard?** I honestly don't have any complaints about this app. **What problems is Boulevard solving and how is that benefiting you?** I haven't had any problems. Customer Support has always been super easy to reach & resolve any questions I had about the app. ### 10. Switching to Boulevard was the best thing we did! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer J. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Boulevard?** It's so user friendly! They've thought through most things and they are constantly improving and adding useful tools. It also almost never goes down. The few times it has, they have it back up and running right away. We love it! **What do you dislike about Boulevard?** The ap could use some work. And there are a few small features I wish they'd incorporate. Otherwise it's great. **What problems is Boulevard solving and how is that benefiting you?** I love how customizable the reports are. And booking, client database and on board/off board is a breeze. **Official Response from Rebecca Cramer:** > Thanks Jennifer, we are so glad to hear you're getting so much out of Boulevard! ### 11. Luxury Experience and Effortless Booking for Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Shelly B. | Owner/RN, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Boulevard?** The luxury feel of the program and the simplicity of it for clients to navigate and book appointments. **What do you dislike about Boulevard?** They do not have an app that can be downloaded onto your phone so you can collect payment for products when away from your Med spa for things like products. **What problems is Boulevard solving and how is that benefiting you?** I had issues with how my profile was set up and my Medical Director was not able to co-sign my advanced medical charts. This is a regulatory requirement. **Official Response from Rebecca Cramer:** > Hi Shelly, thank you so much for taking the time to share your experience with Boulevard! We actually do have an app for our service providers. Search for "Boulevard Professional" on the app store to find it. Hope this helps you! ### 12. Extremely Easy to Navigate and Well-Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Serena O. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Boulevard?** I love that it is extremely easy to navigate and is very organized **What do you dislike about Boulevard?** It takes more than 15 minutes to get a response from the chat box when help is needed urgently. **What problems is Boulevard solving and how is that benefiting you?** This platform offers everything I need. I can adjust product prices, add promotions, upload consent forms, and include credit card surcharges. It also supports booking, notifications, and note-taking, and provides access to client names and contact information. ### 13. Always Innovating and Improving **Rating:** 5.0/5.0 stars **Reviewed by:** Twyla P. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Boulevard?** This is the most customizable and user-friendly software I've used in this business. We transitioned from another software two years ago and making the move was so easy we only needed one training session to implement it. We didn't even need to transition our client base over, they took care of that. I utilize both the desktop and Android app every single day seamlessly without any issue. New features come up every month that make using Boulevard stress free (ideas WE as users get to suggest, not just the quick fixes they think we want). And every time there has been a bug or error that needs updated, customer support lets us know so fast we never need to reach out to them and let them know there's a problem. **What do you dislike about Boulevard?** We have yet to find something in the software that is a hinderance. **What problems is Boulevard solving and how is that benefiting you?** I haven't seen any issues that we need fixed, usually any software bugs that come to our attention are from the Boulevard team and they're fixed so fast we barely even notice they're there. **Official Response from Rebecca Cramer:** > Twyla, thank you for your review of Boulevard! We're so glad you're getting value out of it. ### 14. Exceptionally User-Friendly with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Boulevard?** So user friendly, great customer service, reports and client profiles, and how there is multiple ways to do one thing **What do you dislike about Boulevard?** There’s nothing I can think of that I dislike about BLVD **What problems is Boulevard solving and how is that benefiting you?** Client portal is so so so user friendly and our views make our days flow smoothly ### 15. Great support for growing business **Rating:** 5.0/5.0 stars **Reviewed by:** Jess P. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Boulevard?** They helped us customize a platform for our unique business model and have provided great support from day one. **What do you dislike about Boulevard?** Wish we could have more customized reporting since our business is not a salon or a business with service providers and we use mostly vouchers. **What problems is Boulevard solving and how is that benefiting you?** It allows ease of booking for our clients and our team with streamlined payment processing and all of the features we needed. ### 16. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Karen P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Boulevard?** My clients love it. Online booking is clean and simple to do, even for clients that are not tech savvy! **What do you dislike about Boulevard?** Not integrated with Tippy. Have to use their payment processing- no option to integrate 3rd party payment processing…2-3 days to receive deposits which is a long time for businesses. **What problems is Boulevard solving and how is that benefiting you?** Easy to use and train new people to use. It’s very clean and simple to use ### 17. Efficient scheduling and charting **Rating:** 5.0/5.0 stars **Reviewed by:** Aluma A. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Boulevard?** Boulevard has so many great features it’s hard to choose one. I think our favorite is the instant chart creation once clients book services. **What do you dislike about Boulevard?** I wish the receipts were more comprehensive showing our clients the service products that were used. **What problems is Boulevard solving and how is that benefiting you?** Boulevard is making the process from scheduling to chart creation to charting very efficient and saving us tons of time. ### 18. Easiest,Fastest way to Book **Rating:** 5.0/5.0 stars **Reviewed by:** Yesenia V. | Manager Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Boulevard?** There's so many things i like about boulevard. It was super fast to get use to. Everything is self explanatory. I like that different people have different color blocks to make things organized and love how it is so easy for clients to book online, reschedule/cancel. Also when thinking they cant get better, they always keep updating for a better experience. Their customer support is incredibly fast to any questions or concerns. If they don't know the answer they will email you after. I use boulevard every day of the week. I wouldn't change it. **What do you dislike about Boulevard?** The least thing i like about boulevard is the front desk option. I don't really care for it or use it. **What problems is Boulevard solving and how is that benefiting you?** Boulevard is making it ease to schedule online appointments. For example when i am not by the phone to answer calls, they can go online at whatever time to make an appointment. **Official Response from Rebecca Cramer:** > We're delighted to hear that Boulevard has made online appointment scheduling easy and convenient for you and your clients. We appreciate your feedback about the front desk option, and we'll take it into consideration as we continue to improve our platform. Thank you for choosing Boulevard for your daily scheduling needs! ### 19. Blvd is the most user friendly and innovative salon software I’ve ever come across. **Rating:** 5.0/5.0 stars **Reviewed by:** Joel F. | Salon Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Boulevard?** How willing they are as a company to keep improving the experience for those of us owners and stylists who need to keep up with an ever changing industry. **What do you dislike about Boulevard?** I’d love to have the option to send invoices. I’ve been able to do that with POS systems in the past. **What problems is Boulevard solving and how is that benefiting you?** Data tracking to truly understand business behind the chair as far as reports and targeted demographic. ### 20. It gets the job done. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Boulevard?** Boulevard is a decent booking software with some nice integrations. Its booking feature is easy to use and train new team members on. Its online client self booking is easy for our clients to use. The reports are also easily customizable. These are the two most important functions for my company and Boulevard does them well, so we stick with Boulevard. **What do you dislike about Boulevard?** Missing some features that would be helpful such as AI integration into messages. Missing some small but helpful tools such as being able to close the company for a day to prevent booking, instead each individual service provider has to be marked off. It also does not let the company decide how to (or not to) pay service providers when a client uses reward points. With automatic text and email confirmations/communications, you cannot tell it not to confirm/contact a particular service providers clients. These are a few things I have wanted or needed to do in the past 24 hours and cant do. They are small, but sometimes its in the details. **What problems is Boulevard solving and how is that benefiting you?** Booking client appointments. Primarily allowing clients to self book. **Official Response from Rebecca Cramer:** > We're glad to hear that you find Boulevard's booking feature easy to use and that it meets your company's needs. We appreciate your feedback about the features you'd like to see added, and we'll definitely take it into consideration for future updates. ### 21. Solid reporting capabilities with a nice booking engine **Rating:** 4.5/5.0 stars **Reviewed by:** Garrett V. | Co-Founder and CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Boulevard?** I like the robust set of reporting that is available in the tool for completed appointments **What do you dislike about Boulevard?** Some actions, such as completing group bookings, are poorly designed in the user interface and prone to user error **What problems is Boulevard solving and how is that benefiting you?** Boulevard allows me to do online bookings, manage payments from customers, and run reports to see studio performance. These are essential for a digitally present studio like mine. ### 22. Office Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Boulevard?** I love how easy it is to use and that there are videos to watch for just about anything you have questions about! Customer support is helpful and prompt! **What do you dislike about Boulevard?** I wish the checkout process for patients showed the amount they are actually paying and not the total before discounts/other payment methods. Its very confusing for patients. **What problems is Boulevard solving and how is that benefiting you?** Scheduling & Checkout ### 23. Lots of great capabilites, but missing some key features **Rating:** 4.0/5.0 stars **Reviewed by:** Gwendolyn D. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Boulevard?** The live help we can get when needed, which is often as we are figuring out all the system can do. **What do you dislike about Boulevard?** Standard Reports seem a lot harder than they should be **What problems is Boulevard solving and how is that benefiting you?** minor issues we run into, they usually have a simple solution - but we are having a recurring issue with monthly reports being hard to pull and report accuracy ### 24. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Boulevard?** Easy for staff and clients alike to use. **What do you dislike about Boulevard?** The fees for texting between staff and clients **What problems is Boulevard solving and how is that benefiting you?** Seamless booking after hours ### 25. Effortless to Use and Customize **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Boulevard?** Easy to use and customize. Beautiful experience for the client, **What do you dislike about Boulevard?** Not set up for medical so creating consultation notes with history and physical for my weight loss program required a bit of creativity. **What problems is Boulevard solving and how is that benefiting you?** Easy to use **Official Response from Rebecca Cramer:** > Thank you for taking the time to leave a review, and we're glad you're enjoying the client experience that Boulevard provides! ### 26. Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Boulevard?** The software is intuitive and easy to use, and it has significantly streamlined our scheduling, payment processing, and client management **What do you dislike about Boulevard?** Would love the option to mark messages as "unread" once they've been opened, or "star" or "pin" them, so other employees can view them, without them getting lost. **What problems is Boulevard solving and how is that benefiting you?** Ability to view clients appointments and charts, and message directly from the same platform. ### 27. LOVE Boulevard! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Boulevard?** Easy to use, lots of features that help with the day to day tasks and overall customer experience. **What do you dislike about Boulevard?** I wish there were better short cuts and updated features. An example - sending a text message, there is no way to edit it, delete it, etc. **What problems is Boulevard solving and how is that benefiting you?** It helps with inventory control, payroll, etc. ### 28. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Desirae T. | Client Experience Lead, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Boulevard?** It is one of the easiest systems I've used and I've used so many in the past years. We use it everyday and it is a vital part of our business! It has rebooking features, retail, and add on features! Customer support is als o prompt to respond! Over all a great pos system. **What do you dislike about Boulevard?** No dislikes. Only one I may say is when ringing out a membership, it does not auto assign the membership to the host that is ringing it up so we have to go back and manualy add the commison. At times we may forget to add it and the host will not the commision for the sale. Other than that, I love BLVD. **What problems is Boulevard solving and how is that benefiting you?** It helps us as a pos and with keeping track of appts and client history. Keeps us all up to date! ### 29. Boulevard has allowed River Oaks to take our business to the next level! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie R. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Boulevard?** Efficiency when booking and communicating **What do you dislike about Boulevard?** not being able to speak with a human rep **What problems is Boulevard solving and how is that benefiting you?** Boulevard has helped us immensely with allowing us to have customers sign and store liability waivers on file. **Official Response from Rebecca Cramer:** > We're delighted to hear that Boulevard has allowed your business to thrive! We appreciate your feedback about the efficiency in booking and communication. We understand the importance of speaking with a human representative, and we're continuously working to enhance our customer service. It's great to hear that Boulevard has helped with storing liability waivers, and we're dedicated to providing solutions that solve your business needs. ### 30. Best beauty industry POS! **Rating:** 5.0/5.0 stars **Reviewed by:** Cheyanne T. | VP of marketing and technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Boulevard?** The ease of use, features and the intution of the product is incredible, the best I've ever used. The team and support is also best in class. The team is also great with implementation and getting data transferred over. **What do you dislike about Boulevard?** POS systems are never one size fits all, so of course there are little things that you need to work around but I've never experienced a team/support that helps find the solution so quickly! You're going to find something that you don't love, but there is always an easy work around. **What problems is Boulevard solving and how is that benefiting you?** A intutive spa point of sale system that allows for easy use, training and customer experience. ### 31. Boulevard Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Boulevard?** User friendly (very easy to use). It was a very smooth change from our old software. Customer support is great, the Bot usually helps with all of our questions but if we need futher help there's someone on the team always available. **What do you dislike about Boulevard?** I don't like that when you check a client that has a discount or has used other payment methods it gives them the total price paid, and it is very confusing. Also the reports could be easier to personalize, and given more options for us to get the exact report we need. **What problems is Boulevard solving and how is that benefiting you?** Scheduling, payments and getting new clients. Client communication ### 32. I love Boulevard **Rating:** 5.0/5.0 stars **Reviewed by:** Talaya F. | Client Experience Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Boulevard?** Boulevard is the smoothest platform for scheduling that I have used in a while! **What do you dislike about Boulevard?** Sometimes there are updates to Boulevard that are not always disclosed to the users which can get confusing **What problems is Boulevard solving and how is that benefiting you?** Boulevard makes scheduling and communicating with clients so quick and easy ### 33. User friendly and clients love it **Rating:** 5.0/5.0 stars **Reviewed by:** Allie O. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Boulevard?** We have loved using boulevard at our medspa! There was a hesitancy at first due to the higher price point, but this system is worth every penny. The charting is easy, scheduling is seamless, and client experience is better than anything else out there. **What do you dislike about Boulevard?** There were a few workarounds needed for my medical aesthetics practice, but knowing that they are always working to improve the experience for all different businesses is a huge plus. **What problems is Boulevard solving and how is that benefiting you?** Client retention, easy to use EMR, checkout system ### 34. Excellent Experience with the Boulevard System **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2024 **What do you like best about Boulevard?** Using the Boulevard system has been excellent. Its intuitive interface simplifies scheduling, reduces administrative tasks, and integrates seamlessly with our existing tools. Automated reminders have cut down on no-shows, and robust reporting features provide valuable insights. Overall, Boulevard has streamlined our operations and improved both staff and patient satisfaction. **What do you dislike about Boulevard?** One downside of the Boulevard system is that I need to manually add breaks on the calendars for each team member, which is time-consuming. **What problems is Boulevard solving and how is that benefiting you?** The Boulevard system efficiently manages appointments, reduces no-shows through automated reminders, and integrates seamlessly with existing tools, streamlining operations. Additionally, its robust reporting features provide valuable insights for data-driven decision-making, ultimately enhancing both staff and patient satisfaction. ### 35. The best brow client organizer **Rating:** 5.0/5.0 stars **Reviewed by:** Ashari G. | Esthetician, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Boulevard?** I like how great it is organized and divided. I can also see met coworkers as a team. And it reminds my customers for me. **What do you dislike about Boulevard?** Nothing. Very organized and neat easy to use and navigate **What problems is Boulevard solving and how is that benefiting you?** Keeping an organized customer book. I don't get anyone mixed up **Official Response from Rebecca Cramer:** > Thank you for the positive feedback! We're glad to hear that Boulevard is helping you stay organized and reminding your customers for you. ### 36. Making to change to Boulevard has been such a great decision. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Boulevard?** I like that they are constantly making updates and improving its capabilites with the ever changing industry. I like that you have both a support page and can talk to someone directly almost immediately to troubleshoot. **What do you dislike about Boulevard?** There are some options that I would like to see with backbar fee options (% and price), more options with customizing online booking, integration with Vish and more abilities with the reports. **What problems is Boulevard solving and how is that benefiting you?** I can track all users and the moves that they make to be able to more efficently address staff issues and user error. We can also keep better track of our guests, their services, payments and cancellations to protect both the business and the staff. ### 37. I <3 Boulevard **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Boulevard?** Boulevard is so easy to navigate thru. It's user friendly, customizable and easy on the eyes. **What do you dislike about Boulevard?** I personally have nothing to dislike about Boulevard. **What problems is Boulevard solving and how is that benefiting you?** On the booking system we were using before, it wasn't user friendly at all. Boulevard has completely turned this around for our customers and have made it a stree free experience. ### 38. Boulevard has been an excellent platform for our business services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Boulevard?** Easy to manage, schedule clients, see daily totals and secure checkout is correct. **What do you dislike about Boulevard?** There is no way to send patients after care instructions post treatment via email or text. **What problems is Boulevard solving and how is that benefiting you?** Setting up a way for patients to be able to review their forms and after-care instructions after treatment. ### 39. Boulevard is a solid product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Boulevard?** You can easily access your schedule for the day,month,year as needed. You can also see you colleges schedules. You can see what your clients average spend is. **What do you dislike about Boulevard?** The information does not transfer to other web based programs I am currently using. **What problems is Boulevard solving and how is that benefiting you?** Scheduling ### 40. Boulevard is extremely user friendly and makes booking and running a business so smooth! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Boulevard?** Boulevard is very easy to navigate and makes it easy to book/check out and gather client information. I always appreciate how quick and resopsive the customer service is as well! **What do you dislike about Boulevard?** The only thing I dislike about Boulevard is the Boulevard Duo - it often has issues which can make the payment process difficult. **What problems is Boulevard solving and how is that benefiting you?** Boulevard allows your clients to fill out forms and add photos to a gallery whic hreally helps is vet our clients ahead of time so we can reach out in advance and make sure everyone is booked crrectly! ### 41. Med Spa scheduling software **Rating:** 5.0/5.0 stars **Reviewed by:** Karie S. | Medical Clinic & Med Spa scheduling, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Boulevard?** It is easy to work. Emailing receipts to patient **What do you dislike about Boulevard?** Nothing at this time. Everything is working great **What problems is Boulevard solving and how is that benefiting you?** Access to busy med spa schedules. Instead of just an email calendar ### 42. Tons of features & fast tech help **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey A. | Owner manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Boulevard?** Blvd has tons of useful features and great tech support. **What do you dislike about Boulevard?** Appointment metrics report does not populate the correct referral sources. **What problems is Boulevard solving and how is that benefiting you?** Reports/data ### 43. Outstanding customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Boulevard?** The customer service is always so helpful **What do you dislike about Boulevard?** There's a few fresh tires I wish they would bring in but they are good about hearing consumers out and adapting **What problems is Boulevard solving and how is that benefiting you?** It solves all things you could ever need in a POS and online booking software ### 44. Easy for business pages **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Boulevard?** That you have multiple make an appointment buttons. **What do you dislike about Boulevard?** That you can double book machines even with restrictions. **What problems is Boulevard solving and how is that benefiting you?** Solving double booking machines. Helps minimize conflicts. ### 45. Amazing app, but cost is not for a small company. **Rating:** 4.0/5.0 stars **Reviewed by:** Joey A. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Boulevard?** The entire app and product is top tier and one of the best I have ever used. **What do you dislike about Boulevard?** The monthly plans are so extremely expensive. Great for a giant chain, not for a local/small business. **What problems is Boulevard solving and how is that benefiting you?** Online booking, POS and credit card integration with iPad app. SMS also built in and very convienient but another upcharge makes it hard to justify. ### 46. Not made for medical practices **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** January 26, 2023 **What do you like best about Boulevard?** Onboarding support was good. Prompt responses to questions **What do you dislike about Boulevard?** We are a medical practice - not a salon. So Boulevard is missing all the EMR info we need. I'm currently having to use 2 systems so that we can chart properly. Scheduling has more steps, client profiles are lacking info our old system deemed standard, and inventory is unable to track lot numbers and expiration dates to name a few issues. During the sales pitch we were told the reporting was amazing, yet most reports I need are not available. **What problems is Boulevard solving and how is that benefiting you?** Currently it has given me more problems than solutions. The owner chose to change to Boulevard from a traditional EMR and it doesn't work for what we need it to. ### 47. still needs work **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Boulevard?** It's a decent booking software, and it covers all the basics. The texting tool is a nice option, the UI very user friendly and it's easy to understand/use **What do you dislike about Boulevard?** Reporting and drill-down do need a lot of work, no bulk option to modify services or products, so it is very, very time consuming, especially if you have a lot of employees or an extensive menu. Invoices are confusing, and the reporting for those is non-existent. Don't try to reopen a bill and figure out what was done; you'll only have access to fundamental info ( no details on discounts, why the operator applied it, price changes, or anything out of the ordinary). You can see that the team who developed this tool never spent 1h in a real business at the front desk. **Recommendations to others considering Boulevard:** Explore all your options; try it for a whole month on a dummy Co. to make sure it fits your needs. **What problems is Boulevard solving and how is that benefiting you?** More accessible communication with clients thru texting/emails, ease of use, friendly UI, multi-locations ### 48. Really not user friendly **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Boulevard?** I really can't think of any upsides. The UI is awful. **What do you dislike about Boulevard?** Just about everything, but specifically the UI in the app is difficult at best to use. It doesn't offer as many options as the desktop version and when using the desktop version, it's just plain confusing. **Recommendations to others considering Boulevard:** Really give Boulevard a test run before taking on and making a switch from other booking software. We've used Boulevard for a couple years now and it has not gotten any easier. When we first took on Boulevard, it felt unfinished, unfortunately it still feels that way. **What problems is Boulevard solving and how is that benefiting you?** Nothing, Boulevard is a headache to use and really creates more problems than it solves. I really wish the salon would switch softwares. ### 49. Best salon software - hands down! **Rating:** 5.0/5.0 stars **Reviewed by:** Molly O. | Lash CEO and Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2021 **What do you like best about Boulevard?** The best part of Boulevard is how easy it is to set up and how user friendly it is (front of house, team members, and for guests as well). After that - for sure - the reporting is amazing. Boulevard offers a wide range of reports and you can customize them as well to create even more data for your business. **What do you dislike about Boulevard?** I dislike very little about it. Probably just that we had an issue with their newest card reader option. It just wouldn't work for us. Our other one works great so it's not a huge issue or dislike. The app is great but I just wish it would allow us to shrink the calendar down so we can see more of the day or all of Our artists but that's a silly thing to be upset about haha most POS systems don't even have an app. There's nothing much to dislike in my opinion because they have this awesome feature where you can make suggestions for what you need out of the system and how to make it better so they're always making updates. **What problems is Boulevard solving and how is that benefiting you?** We're able to quickly and easily schedule clients while at the same time tracking our inventory and collecting revenue for our business. We love the online scheduling system as well. ### 50. Great team working for Boulevard **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan L. | Customer Service Representative / Support Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Boulevard?** The convenience of finding openings for a service and being able to type in the stylist's name from the drop-down menu. I can look at more than one stylist's schedule at the same time. **What do you dislike about Boulevard?** No date ranges available for waitlist (like starting or expiring dates of when a client can select to be available for a service). It would be so nice to have this plus their place in the waitlist automatically be removed after the date passes. It will save so much time. We don't know if credit card information we take is valid until we charge. I've noticed we can put any numbers as the CVC code. I believe we've had a few no show fees unprocessed because of that. **What problems is Boulevard solving and how is that benefiting you?** I've noticed the benefit of seeing a client's past rescheduling history of their appointment and who they're booked with before opening their appointment from their profile under the client's tab. Those were woohoos for me. Clients now receive a cancellation email notification of their appointments. ## Boulevard Discussions - [What is Boulevard used for?](https://www.g2.com/discussions/what-is-boulevard-used-for) - [View Boulevard pricing details and edition comparison](https://www.g2.com/products/boulevard-labs-inc-boulevard/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+16%3A59%3A23+-0500&secure%5Bsession_id%5D=0cab196e-3866-403b-aea9-d1ab191f4e31&secure%5Btoken%5D=bcafecb568dab701fde8b2fb1ccb1d995464172dcd54b2022381345240a88565&format=llm_user) ## Boulevard Integrations - [DuoPlus](https://www.g2.com/products/duoplus/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Podium](https://www.g2.com/products/podium/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rosy Salon Software](https://www.g2.com/products/rosy-salon-software-rosy-salon-software/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Boulevard Features **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management **Messaging Channels** - SMS Messaging - Email - Two way messaging **Business Management** - Inventory Management - Merchant Services - Appointment Scheduling - Employee Management **Marketing - Spa Management** - Membership - Automated Campaigns **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Marketing** - Client Communications - Loyalty Management - CRM **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends **Practice Management** - Patient Records - Photo Management - E-Prescribing and Lab Orders - Patient Portal - Insurance Billing **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App ## Top Boulevard Alternatives - [Zenoti](https://www.g2.com/products/zenoti/reviews) - 4.5/5.0 (281 reviews) - [Mangomint](https://www.g2.com/products/mangomint/reviews) - 4.9/5.0 (98 reviews) - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews)