--- title: BOTWISE Reviews meta_title: 'BOTWISE Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how BOTWISE works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 6 scale: '5' date_modified: '2026-07-12' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # BOTWISE Reviews **Vendor:** BOTWISE.io **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.8/5.0 **Total Reviews:** 6 ## About BOTWISE BOTWISE speeds up access to distributed company knowledge from a single place, saving even 90% of time spent on searching and gathering information. It helps manage distributed knowledge in organizations, designed specifically for teams that work with large amounts of information, data and repetitive queries on a daily basis. The solution uses AI and natural language processing (NLP) to efficiently search through thousands of files and systems. Custom algorithms can read data from any type of document, and users gain instant access to all the information they need from one place - a dedicated web app, a chatbot on your website, an add-on to one of your systems or internal communicators such as Slack or MS Teams. ## BOTWISE Reviews ### 1. Obvious solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrzej R. | Founder | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about BOTWISE?** I didn't realize the need for stats of documents used by my team members until I saw them in Botwise. We have a quite high turnover rate in the team and we onboard new people all the time. Now I can see if they got familiar with particular documents, what are they looking for and how much time they spent and when on particular things. **What do you dislike about BOTWISE?** I could use much more insights on customer care agents usage and trends, maybe some kinds of reports that can be exported to PDFs so I can share them with my managers **What problems is BOTWISE solving and how is that benefiting you?** As a manager of the customer service team, I get a much better view of what my team knows, what documents they got familiar with, and which they haven't read. It helps me to maintain a high quality of service for my people. ### 2. Fantastic co-operation with BOTWISE! **Rating:** 5.0/5.0 stars **Reviewed by:** Agnieszka . | MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2022 **What do you like best about BOTWISE?** Ease of the search - we get results grouped under documents and paragraphs so we can easily see what information relates to which documents and topics. Browsing through multiple search results matching the query is very effective. **What do you dislike about BOTWISE?** PDFs processing needs a bit of additional work. We don't get such nice results for queries related to documents in that format. Some additional integrations with our existing apps would be beneficial too. **What problems is BOTWISE solving and how is that benefiting you?** We have over 1500 documents in different formats. Our 35k+ agents use information from those documents while working with clients in the field - selling and supporting multiple clients' insurance products. Thanks to BOTWISE it will be possible for them to easily and quickly find answers in those documents saving a lot of our client's time and overall service quality. ### 3. Easy search in tons of different documents on our shared drives **Rating:** 5.0/5.0 stars **Reviewed by:** Athina E. | Project Manager **Reviewed Date:** May 25, 2022 **What do you like best about BOTWISE?** I really like quick access to the information we have gathered in multiple places, BOTWISE helps to quickly find what I need without remembering where exactly it was located. The search inside the documents works really well! **What do you dislike about BOTWISE?** Configuring external integrations is not automatically done, it needs to be done with the support of the customer care team from BOTWISE but fortunately, it goes rather smooth. **What problems is BOTWISE solving and how is that benefiting you?** We solve problems by helping our customers to help with their issues. It takes us now much less time to find the right information in our wast knowledge base and we limited the need for people to ask questions to the whole team on MS Teams all the time. ### 4. BOTWISE effectively smartly improves the support of your employees as well as customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Grzegorz C. | QA Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about BOTWISE?** I really like adding new articles and not having to use the word and pdfs anymore. So far we had a knowledge base of hundreds of words and finding answers from them was really hard. We uploaded everything to Botwise and now we can find exactly what we want in most of the cases, instantly **What do you dislike about BOTWISE?** Not sure, maybe improved and more advanced copy-pasting possibility so we can easier move what we want into Botwise. Some kinds of auto-formatting of pdfs/presentations into articles. **What problems is BOTWISE solving and how is that benefiting you?** We struggled with finding right answers from our docs on a shared drive and Botwise solved that problem at the same time, we didn't have to manually change all documents for a certain format ### 5. Pro tip: use BOTWISE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2022 **What do you like best about BOTWISE?** Ease of use, straight-forward set-up, instant ROI and tailored, customer-oriented support provided by experienced staff members. **What do you dislike about BOTWISE?** Nothing in particular. BOTWISE seems to be dynamically developing and expanding its presence. They're on-target to be a global brand and help organisations struggling with problems caused by data silos worldwide. **What problems is BOTWISE solving and how is that benefiting you?** It works like magic if you're looking to organise data and find what is relevant to you from one location. No more need to open 100s of tabs and windows. ## BOTWISE Discussions - [What is BOTWISE used for?](https://www.g2.com/discussions/what-is-botwise-used-for) - [View BOTWISE pricing details and edition comparison](https://www.g2.com/products/botwise/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A28%3A19+-0500&secure%5Bsession_id%5D=d4e3e474-9dbd-463c-ba0e-7a28b586d323&secure%5Btoken%5D=ae298781126ad95d6742536464307aeb8e668f8f8996380b16dd3378ece00040&format=llm_user) ## BOTWISE Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Administration** - Database Management - Data Workflows - Issue Management **Account Options** - Single Sign-On (SSO) - Social Login - Reputation System - Topic Subscription - Bookmarking - History **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Q&A Tools** - Tags - Commenting System - Notifications - Voting - Integrations - Knowledge Integrations - Embedding - Formatting - Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Communication** - Social Features - Tagging - Upload - Comments **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management ## Top BOTWISE Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,478 reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - 4.3/5.0 (679 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 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