--- title: BOTWISE Reviews meta\_title: 'BOTWISE Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how BOTWISE works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 6 scale: '5' date\_modified: '2026-07-12' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # BOTWISE Reviews & Product Details BOTWISE speeds up access to distributed company knowledge from a single place, saving even 90% of time spent on searching and gathering information. It helps manage distributed knowledge in organizations, designed specifically for teams that work with large amounts of information, data and repetitive queries on a daily basis. The solution uses AI and natural language processing (NLP) to efficiently search through thousands of files and systems. Custom algorithms can read data from any type of document, and users gain instant access to all the information they need from one place - a dedicated web app, a chatbot on your website, an add-on to one of your systems or internal communicators such as Slack or MS Teams. * * * Seller [BOTWISE.io](https://www.g2.com/sellers/botwise-io) Discussions [BOTWISE Community](https://www.g2.com/products/botwise/discuss) Languages Supported English, Polish Overview by Janek Nowak Show More ## Top-Rated Alternatives [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,582) ](https://www.g2.com/products/talkdesk/reviews) [ ![Sprinklr Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sprinklr Service") Sprinklr Service 4.3/5(753) ](https://www.g2.com/products/sprinklr-service/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/botwise/competitors/alternatives) ## User Insights Average based on 6 real user reviews. [Log in to unlock pricing and user insights](/login) ![Andrzej R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrzej R.") AR Andrzej R. Founder | CEO Small-Business (50 or fewer emp.) 5/26/2022 "Obvious solution!" 5/5 What do you like best about BOTWISE? I didn't realize the need for stats of documents used by my team members until I saw them in Botwise. We have a quite high turnover rate in the team and we onboard new people all the time. Now I can see if they got familiar with particular documents, what are they looking for and how much time they spent and when on particular things. Review collected by and hosted on G2.com. What do you dislike about BOTWISE? I could use much more insights on customer care agents usage and trends, maybe some kinds of reports that can be exported to PDFs so I can share them with my managers Review collected by and hosted on G2.com. What problems is BOTWISE solving and how is that benefiting you? As a manager of the customer service team, I get a much better view of what my team knows, what documents they got familiar with, and which they haven't read. It helps me to maintain a high quality of service for my people. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic A Agnieszka . MANAGER Mid-Market (51-1000 emp.) 5/29/2022 "Fantastic co-operation with BOTWISE!" 5/5 What do you like best about BOTWISE? Ease of the search - we get results grouped under documents and paragraphs so we can easily see what information relates to which documents and topics. Browsing through multiple search results matching the query is very effective. Review collected by and hosted on G2.com. What do you dislike about BOTWISE? PDFs processing needs a bit of additional work. We don't get such nice results for queries related to documents in that format. Some additional integrations with our existing apps would be beneficial too. Review collected by and hosted on G2.com. What problems is BOTWISE solving and how is that benefiting you? We have over 1500 documents in different formats. Our 35k+ agents use information from those documents while working with clients in the field - selling and supporting multiple clients' insurance products. Thanks to BOTWISE it will be possible for them to easily and quickly find answers in those documents saving a lot of our client's time and overall service quality. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AE Athina E. Project Manager 5/25/2022 "Easy search in tons of different documents on our shared drives" 5/5 What do you like best about BOTWISE? I really like quick access to the information we have gathered in multiple places, BOTWISE helps to quickly find what I need without remembering where exactly it was located. The search inside the documents works really well! Review collected by and hosted on G2.com. What do you dislike about BOTWISE? Configuring external integrations is not automatically done, it needs to be done with the support of the customer care team from BOTWISE but fortunately, it goes rather smooth. Review collected by and hosted on G2.com. What problems is BOTWISE solving and how is that benefiting you? We solve problems by helping our customers to help with their issues. It takes us now much less time to find the right information in our wast knowledge base and we limited the need for people to ask questions to the whole team on MS Teams all the time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic GC Grzegorz C. QA Engineer Enterprise (\> 1000 emp.) 5/25/2022 "BOTWISE effectively smartly improves the support of your employees as well as customers." 5/5 What do you like best about BOTWISE? I really like adding new articles and not having to use the word and pdfs anymore. So far we had a knowledge base of hundreds of words and finding answers from them was really hard. We uploaded everything to Botwise and now we can find exactly what we want in most of the cases, instantly Review collected by and hosted on G2.com. What do you dislike about BOTWISE? Not sure, maybe improved and more advanced copy-pasting possibility so we can easier move what we want into Botwise. Some kinds of auto-formatting of pdfs/presentations into articles. Review collected by and hosted on G2.com. What problems is BOTWISE solving and how is that benefiting you? We struggled with finding right answers from our docs on a shared drive and Botwise solved that problem at the same time, we didn't have to manually change all documents for a certain format Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") UM Verified User in Management Consulting Small-Business (50 or fewer emp.) 5/30/2022 "Pro tip: use BOTWISE" 5/5 What do you like best about BOTWISE? Ease of use, straight-forward set-up, instant ROI and tailored, customer-oriented support provided by experienced staff members. Review collected by and hosted on G2.com. What do you dislike about BOTWISE? Nothing in particular. BOTWISE seems to be dynamically developing and expanding its presence. They're on-target to be a global brand and help organisations struggling with problems caused by data silos worldwide. Review collected by and hosted on G2.com. What problems is BOTWISE solving and how is that benefiting you? It works like magic if you're looking to organise data and find what is relevant to you from one location. No more need to open 100s of tabs and windows. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about BOTWISE? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about BOTWISE ](https://www.g2.com/products/botwise/discussions/new) GU Guest User What is BOTWISE used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-botwise-used-for) [ View all Discussions ](https://www.g2.com/products/botwise/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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