# Best Chatbots Software - Page 9 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention. ### Core Capabilities of Chatbot Software To qualify for inclusion in the Chatbots category, a product must: - Provide an output based on the initial request in written or speech form - Allow for the automation of formerly human-necessary tasks - Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface ### Common Use Cases for Chatbot Software Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include: - Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center) - Handling sales and marketing knowledge base queries with automated, scripted responses - Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests ### How Chatbot Software Differs from Other Tools Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension. ### Insights from G2 on Chatbot Software Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption. ## Top Chatbots Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,629 reviews) | Omnichannel ticket management with AI-assisted workflows | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 2 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,712 reviews) | Knowledge-base-grounded AI for support deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 3 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (626 reviews) | No-code AI agents for 24/7 customer response | "[Simplistic Design, Needs Better Customization Options](https://www.g2.com/survey_responses/jotform-ai-agents-review-13060056)" | | 4 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,491 reviews) | AI SDR for real-time website visitor qualification | "[On-Point Success Architect and Clear Project Direction](https://www.g2.com/survey_responses/qualified-review-13038507)" | | 5 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,995 reviews) | AI-powered messaging and review management for multi-location brands | "[Remote Payments and Privacy That Transformed Our Sales](https://www.g2.com/survey_responses/birdeye-review-10004271)" | | 6 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,843 reviews) | Live chat and AI chatbot for small business websites | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" | | 7 | [Paylocity](https://www.g2.com/products/paylocity/reviews) | 4.4/5.0 (5,977 reviews) | — | "[Seamless All-in-One HR Platform That Saves Hours](https://www.g2.com/survey_responses/paylocity-review-12915096)" | | 8 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (476 reviews) | WhatsApp Business API with automation and shared inbox | "[Organized WhatsApp Communication with Powerful Automation, Integrations, and AI, Pricey for SMBs](https://www.g2.com/survey_responses/wati-review-12859197)" | | 9 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,429 reviews) | — | "[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)" | | 10 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,463 reviews) | Omnichannel contact center with intelligent routing and API integration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 765 ### Category Stats (Jul 2026) - **Average Rating**: 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: TxtCart (+4.99%) - Among all products in this category, TxtCart recorded the largest rating increase compared to last month *Last updated: July 07, 2026* ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,000+ Authentic Reviews - 765+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Chatbots Software Is Best for Your Use Case? - **Leader:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Highest Performer:** [Twixor](https://www.g2.com/products/twixor/reviews) - **Easiest to Use:** [Birdeye](https://www.g2.com/products/birdeye/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [Fin](https://www.g2.com/products/fin/reviews) --- **Sponsored** ### Ada Ada is an enterprise Agentic Customer Experience (ACX) company that helps large organizations deploy, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed across the world's most demanding enterprise environments. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: the ACX Platform (AI agent management across every channel and language, no engineering dependency required), ACX Practice (a structured methodology for building, governing, and scaling an ACX program), and ACX Experts (who work alongside internal teams to build lasting internal fluency). The ACX Platform is designed with these core components: - Reasoning Engine™: A patent-pending intelligence layer that powers the AI agent across all channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Across Ada's customer base, the impact extends beyond efficiency metrics. At ClickUp, support agents shifted from manually building chatbot content to specializing in product areas and contributing to lifecycle and retention strategy. At Endy, volume relief created new AI coaching and QA roles rather than headcount reductions. Ada is built for enterprise organizations with high-volume, complex support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-07-08T01%3A16%3A02Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Fopen_modal_url%3D%252Fproducts%252Fbotsailor%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fchatbots%2526source%253Dcategory&secure%5Btoken%5D=09059c3137105cf139809bb93434281d59a855027f2d6c2d3794bd891cf67663&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Fplatform%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Chatbots Software Products in 2026? ### 1. [CHATTERgo](https://www.g2.com/products/chattergo/reviews) Introducing CHATTERgo, your AI Store Concierge and Product Consultant that address customer needs and boosts sales. CHATTERgo is a transformative AI conversational solution aimed at enhancing the shopping experience on your store. Unlike traditional e-commerce in-site search that relies on exact keyword matches, CHATTERgo leverages ChatGPT and vector-based search technologies to find most relevant product data and content. CHATTERgo can also handle both customer service related requests such as order fulfilment status, making CHATTERgo your 24/7 store concierge. **Average Rating:** 4.0/5.0 **Total Reviews:** 5 **How Do G2 Users Rate CHATTERgo?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Control:** 7.5/10 (Category avg: 8.7/10) - **Analytics:** 9.2/10 (Category avg: 8.5/10) - **Collection of information:** 9.6/10 (Category avg: 8.7/10) **Who Is the Company Behind CHATTERgo?** - **Seller:** [CHATTERgo](https://www.g2.com/sellers/chattergo) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Mid-Market, 40% Small-Business #### What Are CHATTERgo's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Implementation (1 reviews) - Helpful (1 reviews) **Cons:** - Slow Loading (1 reviews) ### What Do G2 Reviewers Say About CHATTERgo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **reliable customer support** of CHATTERgo, enhancing their experience with prompt and helpful assistance. - Users value the **ease of implementation** of CHATTERgo, enhancing accessibility and efficiency for businesses and individuals alike. - Users find CHATTERgo **highly helpful** , appreciating its AI-powered assistants and ease of implementation for better product searches. **Cons:** - Users find the **slow loading** times frustrating and feel it hampers the overall usability of CHATTERgo. #### What Are Recent G2 Reviews of CHATTERgo? **"[Simple, Fast, and Reliable Team Communication Tool](https://www.g2.com/survey_responses/chattergo-review-11350702)"** **Rating:** 4.0/5.0 stars *— Abhay Deep P.* [Read full review](https://www.g2.com/survey_responses/chattergo-review-11350702) --- **"[CHATTERgo Experience review](https://www.g2.com/survey_responses/chattergo-review-11147365)"** **Rating:** 4.0/5.0 stars *— Sanam R.* [Read full review](https://www.g2.com/survey_responses/chattergo-review-11147365) --- ### 2. [Get Answer](https://www.g2.com/products/get-answer/reviews) GetAnswer is an AI-powered chatbot platform designed to transform customer engagement effortlessly. With its easy-to-use interface, you can create, integrate, and embed intelligent chatbots on your website within minutes. GetAnswer allows seamless integration with various knowledge sources, including URLs, PDFs, Google Drive, and Notion, ensuring your chatbot is equipped with the most relevant and up-to-date information. Enhance your customer support experience with GetAnswer's 24/7 availability and simple embedding process, all without the need for a credit card. Start your free trial today and discover the power of GetAnswer in action! **Average Rating:** 4.7/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Get Answer?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 9.0/10 (Category avg: 8.5/10) - **Collection of information:** 9.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Get Answer?** - **Seller:** [GetAnswer](https://www.g2.com/sellers/getanswer) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 17% Enterprise #### What Are Get Answer's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Ease of Use (2 reviews) - Features (2 reviews) - Integrations (2 reviews) - Easy Integrations (1 reviews) **Cons:** - Cost (1 reviews) - Unclear Understanding (1 reviews) ### What Do G2 Reviewers Say About Get Answer? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **excellent customer support** from Get Answer for accurate and helpful solutions to their queries. - Users love the **ease of use** of Get Answer, effortlessly integrating it into applications without any coding skills. - Users love the **user-friendly platform** of Get Answer, enjoying easy integration and numerous impressive features. - Users appreciate the **seamless integrations** of Get Answer, enabling easy implementation with their applications. - Users praise the **easy integrations** of Get Answer, allowing seamless connection with applications without coding. **Cons:** - Users find the **high starting monthly price** of Get Answer less appealing compared to other AI platforms. - Users find the **unclear understanding** of AI options confusing, hindering effective problem-solving with Get Answer. #### What Are Recent G2 Reviews of Get Answer? **"[Really helpful for managing messages in one place](https://www.g2.com/survey_responses/get-answer-review-11448635)"** **Rating:** 5.0/5.0 stars *— Sachin D.* [Read full review](https://www.g2.com/survey_responses/get-answer-review-11448635) --- **"[Review on Get-Answer](https://www.g2.com/survey_responses/get-answer-review-10939361)"** **Rating:** 5.0/5.0 stars *— Rupesh Kumar K.* [Read full review](https://www.g2.com/survey_responses/get-answer-review-10939361) --- ### 3. [KODA](https://www.g2.com/products/koda/reviews) KODA is an enterprise-class AI automation platform that integrates chat, voice, and ticket automation to streamline business processes across customer service, sales, and internal operations. KODA delivers AI-powered chatbots for customer support, sales, marketing, and internal communications. Its adaptive chats engage customers with personalized product recommendations to reduce cart abandonment and drive conversions. AI-driven voicebots manage calls, answer queries, make outbound offers, and collect feedback, while ticket automation uses AI to understand customer intent and generate responses to email queries Ticket responses can be sent directly to the customer for swift resolution, or routed through your customer service platform for agent review and refinement. KODA Live Chat ensures a seamless handoff from bots to human agents, enabling fast and effective issue resolution. No-Code Development: KODA's no-code architecture enables rapid AI solution development, empowering teams to innovate and deploy solutions without technical barriers. Advanced Analytics: KODA provides a powerful suite of analytics tools to track, measure, and optimize the performance of chatbots, voicebots, and automation solutions. These insights help businesses understand user behavior and maximize operational efficiency. Large Language Models: Access the latest large language models, including OpenAI’s GPT, Anthropic’s Claude, and Google’s Gemini, to deliver accurate, cost-effective responses to user queries within the KODA platform. Integrations: KODA offers a REST API and integrates with any solution that supports data exchange, including: - Communication and messaging platforms - Customer support systems - Business intelligence tools - E-commerce platforms - Applicant Tracking Systems (ATS) KODA helps businesses enhance efficiency, improve customer satisfaction, and drive growth. **Average Rating:** 5.0/5.0 **Total Reviews:** 5 **How Do G2 Users Rate KODA?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind KODA?** - **Seller:** [KODA](https://www.g2.com/sellers/koda) - **Year Founded:** 2017 - **HQ Location:** Wrocław, PL - **LinkedIn® Page:** https://www.linkedin.com/company/koda-bots/ (20 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Mid-Market, 40% Small-Business #### What Are Recent G2 Reviews of KODA? **"[Technology that met my expectations](https://www.g2.com/survey_responses/koda-review-6495124)"** **Rating:** 5.0/5.0 stars *— Julia M.* [Read full review](https://www.g2.com/survey_responses/koda-review-6495124) --- **"[KODA is a company that perfectly meets our needs. Stable technology and a very professional team.](https://www.g2.com/survey_responses/koda-review-6498132)"** **Rating:** 5.0/5.0 stars *— Daniel K.* [Read full review](https://www.g2.com/survey_responses/koda-review-6498132) --- ### 4. [Newo.ai](https://www.g2.com/products/newo-ai/reviews) Newo.ai is the only Voice AI Employee platform built for scale. Our 1-Click Voice AI Builder creates a fully functional, revenue-generating AI receptionist in under three minutes with just a website URL—no code required. Unlike generic AI tools, Newo.ai solves the biggest challenges in voice automation: AI Hallucinations – Our Supervisor/Observer architecture delivers a 99.7% Lead Success Score. Slow Deployment – 1-Click setup launches production-ready Voice AI Employees instantly. High Maintenance Costs – Centralized dashboards make large-scale updates simple. Your Voice AI Employee answers calls, books appointments, and engages across phone, SMS, Instagram, WhatsApp, Yelp, TikTok, and web chat—24/7, in multiple languages, with human-like conversations. Businesses that implement a Voice AI Employee see $25K–$50K in additional monthly revenue by capturing leads missed after hours or during peak times. The perfect white-label solution for IT firms, VoIP providers, CRM/POS vendors, and marketing/web design agencies, Newo.ai enables instant multi-client deployment, industry-specific templates, and measurable ROI through Additional Secured Revenue (ASR) tracking. **Average Rating:** 4.9/5.0 **Total Reviews:** 9 **How Do G2 Users Rate Newo.ai?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind Newo.ai?** - **Seller:** [Newo.ai](https://www.g2.com/sellers/newo-ai) - **Year Founded:** 2023 - **HQ Location:** San Francisco, California, United States - **LinkedIn® Page:** https://www.linkedin.com/company/newo-ai/ (77 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 91% Small-Business, 45% Enterprise #### What Are Newo.ai's Pros and Cons? **Pros:** - Integrations (3 reviews) - Easy Setup (2 reviews) - Helpful (2 reviews) - Time-saving (2 reviews) - Automation (1 reviews) **Cons:** - Lack of Insight (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Newo.ai? *AI-generated summary from verified user reviews* **Pros:** - Users praise Newo.ai for its **seamless integrations** , enhancing reservations with OpenTable and increasing overall booking efficiency. - Users value the **easy setup** of Newo.ai, enabling quick implementation and efficient management of restaurant bookings. - Users appreciate the **exceptional support and natural conversation flow** of Newo.ai, enhancing their customer interactions and efficiency. - Users value Newo.ai for its **time-saving efficiency** , seamlessly handling reservations and boosting booking revenue significantly. - Users value the **automation capabilities** of Newo.ai, which streamline lead scoring and enhance user interaction seamlessly. **Cons:** - Users express frustration over the **lack of insight** regarding the source of calls generated from social media ads. - Users find the **learning curve challenging** at first, requiring adjustments to achieve desired conversation styles. #### What Are Recent G2 Reviews of Newo.ai? **"[Transformative AI with Quick Setup and Stellar Support](https://www.g2.com/survey_responses/newo-ai-review-12437841)"** **Rating:** 5.0/5.0 stars *— Jacob B.* [Read full review](https://www.g2.com/survey_responses/newo-ai-review-12437841) --- **"[Rapid Deployment and AI Integration Excellence](https://www.g2.com/survey_responses/newo-ai-review-12438347)"** **Rating:** 5.0/5.0 stars *— J Rio F.* [Read full review](https://www.g2.com/survey_responses/newo-ai-review-12438347) --- ### 5. [OneHash Chat](https://www.g2.com/products/onehash-chat/reviews) OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and comprehensive. Some notable features are - Unlimited Inbox - Unlimited Agents - Chat Widgets - AI Assist via OpenAI - Chatbot - Messenger, Telegram, email, Line Inbox - Workflow Automation - User Permission on Inbox - Canned Response - Generate reports (CSAT, Open Conversations, Conversation Traffic, Conversations by Agents etc.) - Add Label to the conversation - Event and Condition based Automation - Run Campaign on the Inbox - Import and Export Contacts **Average Rating:** 4.8/5.0 **Total Reviews:** 13 **How Do G2 Users Rate OneHash Chat?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind OneHash Chat?** - **Seller:** [OneHash](https://www.g2.com/sellers/onehash) - **Year Founded:** 2020 - **HQ Location:** Delaware - **Twitter:** @OneHash (593 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/onehash (28 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 62% Small-Business, 38% Mid-Market #### What Are OneHash Chat's Pros and Cons? **Pros:** - Chat Features (1 reviews) - Collaboration Efficiency (1 reviews) - Communication (1 reviews) - Ease of Use (1 reviews) - Easy Communication (1 reviews) ### What Do G2 Reviewers Say About OneHash Chat? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of OneHash Chat, which enhances team communication and efficiency. - Users appreciate the **collaboration efficiency** of OneHash Chat, making team communication smoother and streamlined. - Users appreciate the **effortless communication** of OneHash Chat, enhancing team collaboration with a streamlined, user-friendly interface. - Users appreciate the **ease of use** of OneHash Chat, enhancing team communication and efficiency with its simple interface. - Users appreciate the **easy communication** facilitated by OneHash Chat's simple interface and comprehensive features. #### What Are Recent G2 Reviews of OneHash Chat? **"[Excellent Addition for Customer Support Teams](https://www.g2.com/survey_responses/onehash-chat-review-9966138)"** **Rating:** 5.0/5.0 stars *— Aditya N.* [Read full review](https://www.g2.com/survey_responses/onehash-chat-review-9966138) --- **"[OneHash Chat: Streamlined Communication & Faster Conversions](https://www.g2.com/survey_responses/onehash-chat-review-9893942)"** **Rating:** 4.5/5.0 stars *— Jenis K.* [Read full review](https://www.g2.com/survey_responses/onehash-chat-review-9893942) --- ### 6. [Serviceform](https://www.g2.com/products/serviceform/reviews) Serviceform – The only software your business needs for Sales, Support and Marketing Have website visitors but not converting them into customers? Let's change that! Serviceform helps businesses around the world to convert website visitors into revenue. This is done by combining lead generation tools, analytics to identify the behaviour of the website visitors and a CRM to provide a single solution for website conversion and customer management. Our vision is to be a globally leading company focused on pushing the boundaries of online lead generation and communication. We want to be the only software your business needs for Sales, Support and Marketing. Serviceform is a Finland-based SaaS company. We are committed to growing the best possible lead generation tools and analytics tools. We want to allow business owners to make educated decisions and grow their businesses predictably. About our technology, we provide an all-in-one software platform that helps companies simplify their sales, marketing, and customer support process. • The only 6 website conversion tools you'll need: Chatbot, Live chat, Dynamic form, Conversational landing page, Engagement chatbot, Popup, and Floating bar. • Management tools: Flex xRM, Ourly Meeting scheduler, Website analytics, and Cookie banner. • Communication tools: Social inbox, Email and SMS campaign builder. Check us out at Serviceform.com! **Average Rating:** 4.8/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Serviceform?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 6.7/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Serviceform?** - **Seller:** [Serviceform](https://www.g2.com/sellers/serviceform) - **Year Founded:** 2017 - **HQ Location:** Turku, FIN - **LinkedIn® Page:** https://www.linkedin.com/company/linkedin-serviceform (80 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 90% Small-Business #### What Are Recent G2 Reviews of Serviceform? **"[Making our workflow easy and helps us to use our database more effectively](https://www.g2.com/survey_responses/serviceform-review-8022885)"** **Rating:** 5.0/5.0 stars *— Dr. Pravarti M.* [Read full review](https://www.g2.com/survey_responses/serviceform-review-8022885) --- **"[We use Serviceform's chatbot, cookies and lead bar on our website. Everything has worked really well](https://www.g2.com/survey_responses/serviceform-review-7883435)"** **Rating:** 5.0/5.0 stars *— Alina S.* [Read full review](https://www.g2.com/survey_responses/serviceform-review-7883435) --- #### What Are G2 Users Discussing About Serviceform? - [What is Serviceform used for?](https://www.g2.com/discussions/what-is-serviceform-used-for) ### 7. [TxtCart](https://www.g2.com/products/txtcart/reviews) TxtCart is trusted by 3,000+ Shopify and Shopify Plus stores. We offer eCommerce businesses the ability to grow sales, and relationships with customers through conversational text marketing. Using TxtCart, your team will be able to grow a compliant subscriber list, leverage your store’s historical Shopify data to create targeted SMS marketing campaigns, reduce abandoned carts and have two-way conversations with customers unlocking a brand-new marketing channel to drive meaningful ROI. We're so confident in our product offering that we guarantee a 10X ROI or your money back, an industry-leading statistic. We're a fully remote team of 20+ employees across the US, Canada, and beyond! We're a customer support-first company, but more than anything else, our competitive advantage is that we are incredibly results-driven, from our guarantees to our results, and our pricing. **Average Rating:** 4.4/5.0 **Total Reviews:** 8 **How Do G2 Users Rate TxtCart?** - **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 9.2/10) **Who Is the Company Behind TxtCart?** - **Seller:** [TxtCart](https://www.g2.com/sellers/txtcart) - **Year Founded:** 2019 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/txtcart/ (18 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are TxtCart's Pros and Cons? **Cons:** - Campaign Issues (1 reviews) - Cost (1 reviews) - SMS Issues (1 reviews) - Unclear Understanding (1 reviews) ### What Do G2 Reviewers Say About TxtCart? *AI-generated summary from verified user reviews* **Cons:** - Users find the **pricing model questionable** as TxtCart charges a portion of sales for SMS messages, unlike competitors. - Users criticize the **cost structure** of TxtCart, feeling it is unreasonable to charge a portion of sales for SMS. - Users are frustrated by the **unusual SMS charges** that take a portion of sales, questioning the fairness of this model. - Users find the **unclear pricing model** of TxtCart questionable, preferring competitors with more transparent fee structures. #### What Are Recent G2 Reviews of TxtCart? **"[Automated SMS Campaigns with Top-Notch Support](https://www.g2.com/survey_responses/txtcart-review-13020018)"** **Rating:** 5.0/5.0 stars *— Deniz O.* [Read full review](https://www.g2.com/survey_responses/txtcart-review-13020018) --- **"[Easy Shopify Setup and an Awesome Dashboard for SMS Marketing](https://www.g2.com/survey_responses/txtcart-review-13039052)"** **Rating:** 5.0/5.0 stars *— Nicholas L.* [Read full review](https://www.g2.com/survey_responses/txtcart-review-13039052) --- ### 8. [Uservox](https://www.g2.com/products/uservox/reviews) Reduce your support tickets by uptp 80% with Uservox. Uservox empowers you to build ChatGPT like chatbots in jutst a few minutes for your website. These bots are trained on your own database and documents ensuring that it understands your industry, your content, and your unique business context. You can create rule-based bots as well as AI-chatbots. We connect with your database and documents to give the most optimal answer to your user queries. **Average Rating:** 3.7/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Uservox?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 6.7/10 (Category avg: 8.7/10) - **Analytics:** 6.3/10 (Category avg: 8.5/10) - **Collection of information:** 7.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Uservox?** - **Seller:** [Bizibots Solutions](https://www.g2.com/sellers/bizibots-solutions) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Uservox? **"[Great experience with automated chat](https://www.g2.com/survey_responses/uservox-review-9389316)"** **Rating:** 5.0/5.0 stars *— Venkata Siva Sairam P.* [Read full review](https://www.g2.com/survey_responses/uservox-review-9389316) --- **"[Absolutely wonderful.](https://www.g2.com/survey_responses/uservox-review-9372949)"** **Rating:** 4.0/5.0 stars *— Sylvia M.* [Read full review](https://www.g2.com/survey_responses/uservox-review-9372949) --- ### 9. [VirtualSpirits](https://www.g2.com/products/virtualspirits/reviews) VirtualSpirits offers automatic chat and live chat software that helps businesses to convert visitors into leads and customers. **Average Rating:** 4.3/5.0 **Total Reviews:** 5 **How Do G2 Users Rate VirtualSpirits?** - **Control:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 7.9/10 (Category avg: 8.7/10) **Who Is the Company Behind VirtualSpirits?** - **Seller:** [VirtualSpirits](https://www.g2.com/sellers/virtualspirits) - **Year Founded:** 2006 - **HQ Location:** Rosh Ha‘Ayin, IL - **LinkedIn® Page:** http://www.linkedin.com/company/virtual-spirits (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 57% Mid-Market, 29% Small-Business #### What Are VirtualSpirits's Pros and Cons? **Pros:** - Easy Creation (2 reviews) - Helpful (2 reviews) - Ease of Implementation (1 reviews) - Ease of Use (1 reviews) - Implementation Ease (1 reviews) **Cons:** - Chat Management (2 reviews) - Data Inaccuracy (1 reviews) - Integration Issues (1 reviews) - Limited Customization (1 reviews) - Performance Issues (1 reviews) ### What Do G2 Reviewers Say About VirtualSpirits? *AI-generated summary from verified user reviews* **Pros:** - Users find **easy creation** of chatbots in VirtualSpirits beneficial for engaging website visitors and addressing their needs effectively. - Users find VirtualSpirits **helpful** for engaging website visitors and efficiently addressing their immediate concerns through chatbots. - Users value the **ease of implementation** of VirtualSpirits, allowing for quick setup and efficient customer query handling. - Users find **VirtualSpirits easy to use** , simplifying initial conversations and managing customer queries efficiently. - Users find **implementation ease** with VirtualSpirits beneficial for streamlining initial customer interactions effectively. **Cons:** - Users face challenges with **chat management** , including limited language options and difficulty maintaining brand tone. - Users face **data inaccuracy** issues with VirtualSpirits, causing inefficiencies and slowdowns in their sales processes. - Users find **integration issues** with VirtualSpirits cumbersome, causing inefficiencies and frustrating double-entry work in sales processes. - Users find **limited customization options** in VirtualSpirits hinder their ability to align chatbots with brand identity. - Users report **performance issues** with VirtualSpirits, citing data transfer inefficiencies that hinder productivity and sales efforts. #### What Are Recent G2 Reviews of VirtualSpirits? **"[Ordinary communication with customers](https://www.g2.com/survey_responses/virtualspirits-review-10289087)"** **Rating:** 4.5/5.0 stars *— Dhammika M.* [Read full review](https://www.g2.com/survey_responses/virtualspirits-review-10289087) --- **"[Customer attraction at the first visit](https://www.g2.com/survey_responses/virtualspirits-review-10302390)"** **Rating:** 4.0/5.0 stars *— Cheyenne A.* [Read full review](https://www.g2.com/survey_responses/virtualspirits-review-10302390) --- ### 10. [Vozy](https://www.g2.com/products/vozy/reviews) Vozy: Where Teams & AI Agents Resolve as One. Your AI bots are smart. Your team is skilled. So why does every customer still have to repeat themselves? Fragmented AI is broken AI. Silos kill efficiency. One-shot resolution becomes impossible. We fixed it. Vozy is the operating system where humans and AI agents work as a single unit. Same memory. Same playbook. Zero restarts. The math: +50% first-contact resolution. -98% operational cost vs. hiring. Enterprise-grade since 2018. One system. All your resolutions. As one. **Average Rating:** 4.6/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Vozy?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) **Who Is the Company Behind Vozy?** - **Seller:** [Vozy](https://www.g2.com/sellers/vozy) - **Year Founded:** 2015 - **HQ Location:** Miami, Florida - **Twitter:** @VozyEspanol (154 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/vozy/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services - **Company Size:** 45% Mid-Market, 45% Small-Business #### What Are Recent G2 Reviews of Vozy? **"[A voicebot that doesn't seem like a voicebot. Awesome!](https://www.g2.com/survey_responses/vozy-review-5134925)"** **Rating:** 5.0/5.0 stars *— Andres A.* [Read full review](https://www.g2.com/survey_responses/vozy-review-5134925) --- **"[With the voice assistant, we have managed to optimize management time, contact the debtors.](https://www.g2.com/survey_responses/vozy-review-5471761)"** **Rating:** 4.0/5.0 stars *— Daniel P.* [Read full review](https://www.g2.com/survey_responses/vozy-review-5471761) --- #### What Are G2 Users Discussing About Vozy? - [What is Vozy used for?](https://www.g2.com/discussions/what-is-vozy-used-for) ### 11. [V-Person™](https://www.g2.com/products/v-person/reviews) Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organisations rely on our award-winning V-Person™ technology to improve their support experience, reduce costs, increase sales and build brand loyalty. Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, chatbot and live chat solutions, along with our knowledge management and business intelligence platform, empower organisations to provide consistent, accurate, personalised and seamless omnichannel engagement. **Average Rating:** 4.3/5.0 **Total Reviews:** 5 **How Do G2 Users Rate V-Person™?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 9.2/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind V-Person™?** - **Seller:** [Creative Virtual](https://www.g2.com/sellers/creative-virtual) - **Year Founded:** 2003 - **HQ Location:** London, GB - **Twitter:** @CreativeVirtual (1,082 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/creative-virtual (62 employees on LinkedIn®) - **Phone:** +44 (0)20 7719 8332 **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 33% Enterprise #### What Are V-Person™'s Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Intuitive (3 reviews) - Features (2 reviews) - Helpful (2 reviews) - Integrations (2 reviews) **Cons:** - AI Limitations (2 reviews) - Limited Customization (2 reviews) - Expensive (1 reviews) - Lack of Detail (1 reviews) - Performance Issues (1 reviews) ### What Do G2 Reviewers Say About V-Person™? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of V-Person™, enjoying its user-friendly design and efficient automation capabilities. - Users praise V-Person™ for its **intuitive design** , making it easy to navigate and enhancing overall efficiency. - Users value the **user-friendly design** of V-Person™, enabling efficient automation and seamless integration with existing systems. - Users praise the **helpful features** of V-Person™, noting its quick support and seamless integration for efficiency. - Users commend the **seamless integrations** of V-Person™, enabling efficient automation and reliable support across platforms. **Cons:** - Users note the **limitations in AI understanding** with V-Person™, affecting responses to specific or complex inquiries. - Users express frustration with the **limited customization** of V-Person™, affecting its ability to address specific queries effectively. - Users find the **pricing steep** for V-Person™ at larger scales, affecting its affordability and value. - Users find the **lack of detail** in V-Person™ responses limits customization and affects overall satisfaction. - Users often notice **performance issues** with V-Person™, including slow responses and limited customization that impact usability. #### What Are Recent G2 Reviews of V-Person™? **"[Efficient Customer Interaction Automation with Room for Growth](https://www.g2.com/survey_responses/v-person-review-12660721)"** **Rating:** 4.0/5.0 stars *— Harsh D.* [Read full review](https://www.g2.com/survey_responses/v-person-review-12660721) --- **"[The V-PERSON ™](https://www.g2.com/survey_responses/v-person-review-12680847)"** **Rating:** 5.0/5.0 stars *— Jaimin P.* [Read full review](https://www.g2.com/survey_responses/v-person-review-12680847) --- #### What Are G2 Users Discussing About V-Person™? - [What is V-Person™ used for?](https://www.g2.com/discussions/what-is-v-person-used-for) ### 12. [WhatsApp chatbot solution](https://www.g2.com/products/whatsapp-chatbot-solution/reviews) Whizard is a powerful WhatsApp Business API SaaS platform designed to help businesses communicate with customers at scale. It enables brands to broadcast messages, share product updates, send personalized notifications, and manage customer interactions from one unified dashboard. With template-based messaging, real-time replies, analytics, and secure integration options, Whizard transforms WhatsApp into a professional communication channel for marketing, support, and customer engagement. Built for growing businesses, Whizard ensures high message delivery rates, compliance with WhatsApp guidelines, and smooth onboarding. Whether you’re a startup, e-commerce store, or enterprise, Whizard helps improve response time, boost conversions, and enhance overall customer experience. With features like campaign tracking, detailed reporting, and branded messaging, it serves as a scalable solution for businesses leveraging WhatsApp as a sales and communication ecosystem. **Average Rating:** 4.8/5.0 **Total Reviews:** 5 **How Do G2 Users Rate WhatsApp chatbot solution?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind WhatsApp chatbot solution?** - **Seller:** [WhizardAPI](https://www.g2.com/sellers/whizardapi) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/whizard-api/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 63% Small-Business, 25% Mid-Market #### What Are WhatsApp chatbot solution's Pros and Cons? **Pros:** - Easy Access (1 reviews) **Cons:** - AI Limitations (1 reviews) ### What Do G2 Reviewers Say About WhatsApp chatbot solution? *AI-generated summary from verified user reviews* **Pros:** - Users love the **easy access** to old chats, making retrieval quick and effortless. **Cons:** - Users find the **education sector coverage lacking** , leading to irrelevant results when seeking free Python courses. #### What Are Recent G2 Reviews of WhatsApp chatbot solution? **"[A great software to help you save time and effort.](https://www.g2.com/survey_responses/whatsapp-chatbot-solution-review-10475256)"** **Rating:** 4.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/whatsapp-chatbot-solution-review-10475256) --- **"[Wonderful Experience with WhatsApp Chatbot Solution](https://www.g2.com/survey_responses/whatsapp-chatbot-solution-review-10310343)"** **Rating:** 4.0/5.0 stars *— Verified User in Real Estate* [Read full review](https://www.g2.com/survey_responses/whatsapp-chatbot-solution-review-10310343) --- #### What Are G2 Users Discussing About WhatsApp chatbot solution? - [What is WhatsApp chatbot solution used for?](https://www.g2.com/discussions/what-is-whatsapp-chatbot-solution-used-for) ### 13. [Wonderchat](https://www.g2.com/products/wonderchat/reviews) Wonderchat is an AI sales and support agent built to resolve customer support conversations from start to finish. Unlike traditional chatbots that rely on rigid flows or scripted responses, Wonderchat understands customer questions, retrieves the right information from your knowledge base, and takes action to solve issues autonomously. Businesses use Wonderchat to automate repetitive support work, provide instant responses 24/7, and free up human agents to focus on more complex conversations. The platform integrates with existing support workflows, learns from your documentation, and can be deployed quickly without extensive engineering work. Why teams choose Wonderchat: 1. AI support agent that resolves customer issues, not just answers questions 2. Fast setup using your existing documentation and knowledge base 3. Supports omnichannel customer support workflows 4. Escalates conversations to human agents when needed 5. Integrates with existing customer support tools 6. Continuously improves through your support content **Average Rating:** 4.8/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Wonderchat?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 6.7/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Wonderchat?** - **Seller:** [Wonderchat](https://www.g2.com/sellers/wonderchat) - **Year Founded:** 2023 - **HQ Location:** Singapore , SG - **LinkedIn® Page:** https://www.linkedin.com/company/wonderchat/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 83% Small-Business, 17% Mid-Market #### What Are Recent G2 Reviews of Wonderchat? **"[A Practical and Reliable Platform for Building Real Business AI Assistants](https://www.g2.com/survey_responses/wonderchat-review-13069211)"** **Rating:** 4.0/5.0 stars *— GA R.* [Read full review](https://www.g2.com/survey_responses/wonderchat-review-13069211) --- **"[Helpful Team and a Platform Customized to Our Needs](https://www.g2.com/survey_responses/wonderchat-review-13069989)"** **Rating:** 5.0/5.0 stars *— Brody S.* [Read full review](https://www.g2.com/survey_responses/wonderchat-review-13069989) --- ### 14. [XOR](https://www.g2.com/products/xor/reviews) XOR AI Recruiter for Blue-Collar and Hourly Workers in the US XOR’s AI platform helps businesses hire blue-collar workers for only $500 per hire. XOR will attract, pre-screen and then schedule the best candidates for the interview with your recruiter or hiring manager. The whole process is fully automated, that's why our costs are much lower than the competition. XOR's AI contacts and engages candidates proactively, taking into account the location and the requirements for the position. We use non-conventional sourcing channels to help our clients hire the best workforce. Our intelligent algorithm assesses and scores candidates to ensure they are a perfect match for your role. We sync our system to the recruiter’s or hiring manager's calendar and automatically schedule prescreened candidates for an interview just 2 days after launch. According to our stats, it takes around 5 interviews to hire 1 candidate. All that your recruiter has to do is to select and hire the best. If you would like to get more information, please visit our website \>\> https://hubs.ly/Q01cP-gj0 **Average Rating:** 4.6/5.0 **Total Reviews:** 5 **How Do G2 Users Rate XOR?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 7.5/10 (Category avg: 8.7/10) - **Analytics:** 7.5/10 (Category avg: 8.5/10) - **Collection of information:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind XOR?** - **Seller:** [XOR](https://www.g2.com/sellers/xor) - **Year Founded:** 2016 - **HQ Location:** San Jose, US - **Twitter:** @xor_ai (403 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xor-ai (43 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Small-Business, 20% Enterprise #### What Are Recent G2 Reviews of XOR? **"[Project Coordinator](https://www.g2.com/survey_responses/xor-review-4519250)"** **Rating:** 4.0/5.0 stars *— Sara R.* [Read full review](https://www.g2.com/survey_responses/xor-review-4519250) --- **"[Cutting Edge Technology, Excellent Customer Support at a Fair Price](https://www.g2.com/survey_responses/xor-review-4502495)"** **Rating:** 5.0/5.0 stars *— Benjamin L.* [Read full review](https://www.g2.com/survey_responses/xor-review-4502495) --- ### 15. [AITable](https://www.g2.com/products/aitable/reviews) AITable is a revolutionary no-code AI development platform that makes building your own AI ChatGPT with tables in 1-Click. By utilizing your unique data, AITable allows you to train your own version of the advanced ChatGPT system, serving as a 24/7 AI customer service chatbot or an enterprise ChatGPT assistant. It eliminates the complexities of coding, offering a seamless and effortless setup. With AITable, you're not just getting an AI assistant - you're creating a smart, responsive, and tailor-made solution for your business's needs. **Average Rating:** 4.6/5.0 **Total Reviews:** 12 **How Do G2 Users Rate AITable?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 6.1/10 (Category avg: 8.7/10) - **Analytics:** 6.1/10 (Category avg: 8.5/10) - **Collection of information:** 6.1/10 (Category avg: 8.7/10) **Who Is the Company Behind AITable?** - **Seller:** [APITable Ltd.](https://www.g2.com/sellers/apitable-ltd) - **HQ Location:** Toronto, CA - **LinkedIn® Page:** https://www.linkedin.com/company/apitable (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 86% Small-Business, 14% Mid-Market #### What Are AITable's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Intuitive (3 reviews) - Customer Support (2 reviews) - Efficiency (2 reviews) - Organization (2 reviews) **Cons:** - Difficult Learning (2 reviews) - Integration Issues (2 reviews) - Not Intuitive (2 reviews) - Bug Issues (1 reviews) - Difficult Navigation (1 reviews) ### What Do G2 Reviewers Say About AITable? *AI-generated summary from verified user reviews* **Pros:** - Users praise AITable for its **ease of use** , benefiting from a streamlined workflow and intuitive design. - Users find AITable's **intuitive interface** and integrations greatly simplify workflows and enhance productivity effortlessly. - Users praise the **helpful and prompt customer support** of AITable, enhancing their overall experience and productivity. - Users love the **efficiency** of AITable, enabling quick data organization and automation for increased productivity. - Users appreciate the **easy organization and efficiency** that AITable brings to data management and automation. **Cons:** - Users find AITable's interface **difficult to learn** , with overwhelming options making it challenging for new users. - Users note **integration issues** with AITable, including bugs and limited actions causing frustration during use. - Users find AITable **not intuitive** , especially beginners who struggle with its overwhelming interface and settings. - Users experience **buggy integrations** with AITable, leading to frustration despite their overall satisfaction with the product. - Users find AITable's interface **difficult to navigate** , particularly for beginners, affecting overall usability. #### What Are Recent G2 Reviews of AITable? **"[AITable Product Review](https://www.g2.com/survey_responses/aitable-review-10617759)"** **Rating:** 4.0/5.0 stars *— Setha T.* [Read full review](https://www.g2.com/survey_responses/aitable-review-10617759) --- **"[A Game-Changer for My Small Business](https://www.g2.com/survey_responses/aitable-review-10405679)"** **Rating:** 5.0/5.0 stars *— Erik K.* [Read full review](https://www.g2.com/survey_responses/aitable-review-10405679) --- ### 16. [Alendei Platforms](https://www.g2.com/products/alendei-platforms/reviews) The Core WhatsApp Business API offers advanced automation for marketing (with chatbots and templates) payments and e-commerce directly through WhatsApp, streamlining transactions and customer interactions. It allows businesses to integrate secure payment processing and create a virtual storefront within the messaging platform. This simplifies purchases and customer service, enhancing the shopping experience within a familiar chat environment. Implementing these features requires careful integration with business systems and adherence to security and compliance standards, but ultimately delivers a seamless, efficient, and secure way for businesses to connect with customers. **Average Rating:** 4.6/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Alendei Platforms?** - **Control:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 9.2/10 (Category avg: 8.5/10) - **Collection of information:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Alendei Platforms?** - **Seller:** [Alendei Platforms Pvt Ltd](https://www.g2.com/sellers/alendei-platforms-pvt-ltd) - **Year Founded:** 2022 - **HQ Location:** Vadodara, IN - **Twitter:** @alendei_ (17 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/alendei (39 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of Alendei Platforms? **"[Awesome service](https://www.g2.com/survey_responses/alendei-platforms-review-9785655)"** **Rating:** 4.5/5.0 stars *— Anil J.* [Read full review](https://www.g2.com/survey_responses/alendei-platforms-review-9785655) --- **"[Why you should work with alendei platforms](https://www.g2.com/survey_responses/alendei-platforms-review-9926562)"** **Rating:** 5.0/5.0 stars *— Rutvi D.* [Read full review](https://www.g2.com/survey_responses/alendei-platforms-review-9926562) --- ### 17. [BOTWISE](https://www.g2.com/products/botwise/reviews) BOTWISE speeds up access to distributed company knowledge from a single place, saving even 90% of time spent on searching and gathering information. It helps manage distributed knowledge in organizations, designed specifically for teams that work with large amounts of information, data and repetitive queries on a daily basis. The solution uses AI and natural language processing (NLP) to efficiently search through thousands of files and systems. Custom algorithms can read data from any type of document, and users gain instant access to all the information they need from one place - a dedicated web app, a chatbot on your website, an add-on to one of your systems or internal communicators such as Slack or MS Teams. **Average Rating:** 4.8/5.0 **Total Reviews:** 6 **How Do G2 Users Rate BOTWISE?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind BOTWISE?** - **Seller:** [BOTWISE.io](https://www.g2.com/sellers/botwise-io) - **HQ Location:** Wrocław, PL - **LinkedIn® Page:** https://www.linkedin.com/company/botwise/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of BOTWISE? **"[Obvious solution!](https://www.g2.com/survey_responses/botwise-review-6668575)"** **Rating:** 5.0/5.0 stars *— Andrzej R.* [Read full review](https://www.g2.com/survey_responses/botwise-review-6668575) --- **"[Unbelievable efficiency with Botwise.](https://www.g2.com/survey_responses/botwise-review-9554981)"** **Rating:** 4.0/5.0 stars *— Ayan M.* [Read full review](https://www.g2.com/survey_responses/botwise-review-9554981) --- #### What Are G2 Users Discussing About BOTWISE? - [What is BOTWISE used for?](https://www.g2.com/discussions/what-is-botwise-used-for) ### 18. [Chatsi](https://www.g2.com/products/chatsi/reviews) Chatsi is an always-on, brand-aligned AI sales experience that helps shoppers discover the right products, get trustworthy answers, and move confidently toward purchase. Chatsi turns your storefront into an AI-powered sales experience that helps shoppers buy with confidence. It understands shopper intent, recommends the right products, answers questions with accurate, traceable responses, and guides customers to purchase with on-brand salesmanship and support. Built for e-commerce merchants and product brands, Chatsi uses your catalog, pricing, availability, and brand content to deliver relevant recommendations and credible answers in real time. Instead of leaving shoppers to dig through product pages, filters, and static search results, Chatsi creates a more helpful and conversational path to purchase. The result is a shopping experience that builds trust, improves engagement, and can help drive higher conversion. Chatsi is designed to bring the quality of in-store guidance to online shopping. It can draw from rich product and brand content such as manuals, buying guides, reviews, videos, and merchandising rules to give shoppers more complete answers and better product direction. This helps customers discover the right products faster while giving merchants more control over how products are presented and recommended. Trust and brand consistency are core to the experience. Chatsi grounds responses in the merchant’s own catalog and content, helping reduce the risk of generic or misleading answers. Brand voice controls and moderation features help ensure every interaction stays aligned with your tone, messaging, and merchandising strategy. For merchants, Chatsi also provides visibility into what shoppers are asking, what information influences decisions, and how conversational guidance supports product discovery and purchase. With integrations for leading commerce platforms (Shopify, Salesforce Commerce Cloud, Woo Commerce, Miva, BigCommerce , Magento, etc.), Chatsi fits into existing ecommerce ecosystems and helps brands create shopping experiences that are more personal, more helpful, and more effective. **Average Rating:** 5.0/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Chatsi?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind Chatsi?** - **Seller:** [Chatsi AI](https://www.g2.com/sellers/chatsi-ai) - **Company Website:** https://chatsi.ai - **Year Founded:** 2024 - **HQ Location:** Salt Lake City, UT USA - **LinkedIn® Page:** https://www.linkedin.com/company/chatsi-ai/ (10 employees on LinkedIn®) - **Ownership:** Private **Who Uses This Product?** - **Company Size:** 88% Small-Business, 13% Mid-Market #### What Are Chatsi's Pros and Cons? **Pros:** - Accuracy (1 reviews) - Helpful (1 reviews) - Personalization (1 reviews) - Problem Solving (1 reviews) ### What Do G2 Reviewers Say About Chatsi? *AI-generated summary from verified user reviews* **Pros:** - Users commend Chatsi for its **high accuracy** , consistently providing correct and helpful responses unlike other bland options. - Users find Chatsi to be **incredibly helpful** , offering accurate responses and a vibrant personality compared to other options. - Users love Chatsi for its **personalization** , delivering accurate and engaging responses unlike other bland options. - Users find Chatsi to be **excellent at problem solving** , providing accurate and engaging responses unlike other options. #### What Are Recent G2 Reviews of Chatsi? **"[Chatsi Delivers an Intuitive, Easy-to-Implement AI Experience with Great Support](https://www.g2.com/survey_responses/chatsi-review-12486838)"** **Rating:** 5.0/5.0 stars *— Martin R.* [Read full review](https://www.g2.com/survey_responses/chatsi-review-12486838) --- **"[A Powerful AI Tool for E-Commerce That Improves Conversions and Customer Experience](https://www.g2.com/survey_responses/chatsi-review-12397457)"** **Rating:** 5.0/5.0 stars *— Stefan D.* [Read full review](https://www.g2.com/survey_responses/chatsi-review-12397457) --- ### 19. [Connectly.ai](https://www.g2.com/products/connectly-inc-connectly-ai/reviews) Connectly allows businesses to easily create and send automated, interactive, and personalized marketing campaigns through WhatsApp at scale. This promotes a 2-way conversation (unlike SMS & e-mail), where prospects and customers can choose their buying journey, increasing engagement alongside conversions. Connectly also centralizes customer communications in a unified inbox - across WhatsApp, SMS, Facebook Messenger, and Instagram – enabling companies to segment their audience and make data-driven decisions based on its smart reporting. **Average Rating:** 4.7/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Connectly.ai?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 9.6/10 (Category avg: 8.7/10) - **Analytics:** 8.9/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Connectly.ai?** - **Seller:** [Connectly](https://www.g2.com/sellers/connectly) - **Year Founded:** 2020 - **HQ Location:** San Francisco, California - **Twitter:** @ConnectlyAI (114 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/connectly-ai (60 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 41% Mid-Market, 35% Small-Business #### What Are Connectly.ai's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Helpful (3 reviews) - Customer Engagement (2 reviews) - Customer Support (2 reviews) - Intuitive (2 reviews) **Cons:** - Data Management (1 reviews) - Export Issues (1 reviews) - Inadequate Reporting (1 reviews) - Inefficient Reporting (1 reviews) - Poor Reporting (1 reviews) ### What Do G2 Reviewers Say About Connectly.ai? *AI-generated summary from verified user reviews* **Pros:** - Users find Connectly.ai to be **intuitive and easy to use** , enhancing customer engagement and communication effortlessly. - Users appreciate the **proactive support** from Connectly.ai, feeling well assisted throughout their communication processes. - Users value the **excellent customer engagement** provided by Connectly.ai, enhancing communication through WhatsApp mass communications. - Users commend the **excellent customer support** from Connectly.ai, providing timely assistance and guidance throughout their experience. - Users find the **intuitive interface** of Connectly.ai enhances communication and customer engagement effectively. **Cons:** - Users find the **manual data extraction process** in monthly reports cumbersome and in need of improvement. - Users find the **manual data extraction process** for monthly reports cumbersome, highlighting a need for improvement. - Users note the **inadequate reporting** process is manual, indicating a need for improvement in data extraction. - Users find the **inefficient reporting** process tedious due to its manual data extraction, though they still recommend the tool. - Users find the **reporting process cumbersome** , as extracting data requires too much manual effort despite the tool's overall excellence. #### What Are Recent G2 Reviews of Connectly.ai? **"[It is a very easy tool to use](https://www.g2.com/survey_responses/connectly-ai-review-8750242)"** **Rating:** 4.0/5.0 stars *— Yaritse D.* [Read full review](https://www.g2.com/survey_responses/connectly-ai-review-8750242) --- **"[Partner committed to business agility](https://www.g2.com/survey_responses/connectly-ai-review-8429321)"** **Rating:** 5.0/5.0 stars *— Natalia D.* [Read full review](https://www.g2.com/survey_responses/connectly-ai-review-8429321) --- ### 20. [Dialog](https://www.g2.com/products/dialog-dialog/reviews) Dialog is a generative AI-powered conversational commerce platform built to enhance the online shopping experience for e-commerce brands. By engaging website visitors in real time, Dialog replicates the in-store experience through instant answers, smart product discovery, and personalized product recommendations based on shopper behavior. Seamlessly integrating with leading e-commerce platforms, Dialog adapts to each brand’s tone of voice for natural, consistent customer interactions. By reducing cart abandonment, improving customer satisfaction, and increasing conversion rates, Dialog helps online retailers drive more revenue with an intuitive, AI-driven customer experience. Already working with top e-commerce brands such as Oh my cream!, Delsey Paris, La belle boucle, Jollymama, MG Motors, Aime, Gerard Bertrand and more to come ! **Average Rating:** 5.0/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Dialog?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Analytics:** 6.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Dialog?** - **Seller:** [Dialog](https://www.g2.com/sellers/dialog-af2f5c17-6212-488c-9d40-8ca28ca93084) - **Year Founded:** 2023 - **HQ Location:** Paris, FR - **LinkedIn® Page:** https://www.linkedin.com/company/askdialog/ (24 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Small-Business, 40% Mid-Market #### What Are Dialog's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Features (6 reviews) - Helpful (5 reviews) - Implementation Ease (5 reviews) - Easy Implementation (4 reviews) **Cons:** - Dashboard Issues (1 reviews) ### What Do G2 Reviewers Say About Dialog? *AI-generated summary from verified user reviews* **Pros:** - Users commend Dialog for its **ease of use** , enabling quick deployment and effortless integration within their Shopify store. - Users value the **easy Shopify integration** of Dialog, enabling quick deployment and immediate focus on optimizing results. - Users value Dialog for its **efficient integration and actionable insights** , significantly enhancing customer experience and boosting revenue. - Users find Dialog's **implementation ease** exceptional, allowing quick activation and immediate effectiveness in enhancing the shopping experience. - Users appreciate the **easy implementation** of Dialog, enjoying quick integration and immediate effectiveness for their Shopify store. **Cons:** - Users feel the **dashboard could be improved** , yet appreciate the support from the Dialog team. #### What Are Recent G2 Reviews of Dialog? **"[An AI sales assistant that drives higher conversions](https://www.g2.com/survey_responses/dialog-review-12257982)"** **Rating:** 5.0/5.0 stars *— Romain B.* [Read full review](https://www.g2.com/survey_responses/dialog-review-12257982) --- **"[Improve Conversion with Effortless Integration](https://www.g2.com/survey_responses/dialog-review-12329941)"** **Rating:** 5.0/5.0 stars *— Guillaume A.* [Read full review](https://www.g2.com/survey_responses/dialog-review-12329941) --- ### 21. [DocketAI](https://www.g2.com/products/docketai/reviews) Docket is an Agentic Marketing platform designed specifically for modern B2B teams, enabling them to transform their websites into dynamic, on-brand sales engines that operate around the clock. This innovative solution is engineered to engage every visitor, comprehend their intent, qualify leads, and automatically schedule meetings, streamlining the sales process and enhancing overall efficiency. Targeted primarily at B2B marketing and sales teams, DocketAI addresses the challenges of lead generation and customer engagement in a fast-paced digital landscape. With its advanced AI capabilities, the platform not only captures visitor interactions but also analyzes behaviors to provide insights that help teams tailor their outreach strategies. This is particularly beneficial for organizations looking to optimize their sales funnels and maximize conversion rates, as it allows for real-time engagement with potential clients. Key features of DocketAI include seamless integration with various Customer Relationship Management (CRM) systems, which ensures that all lead data is automatically captured and organized for easy access. The platform supports over 40 languages, making it a versatile choice for global teams aiming to connect with diverse audiences. Additionally, DocketAI prioritizes enterprise-grade security, ensuring that sensitive customer information is protected while maintaining compliance with industry standards. One of the standout benefits of DocketAI is its ability to engage buyers the moment they land on a website. By understanding visitor intent and qualifying leads in real-time, the platform enables sales teams to act swiftly, converting potential interest into actionable opportunities before visitors leave the site. This proactive approach not only enhances the customer experience but also drives high-quality pipeline growth. Overall, Docket represents a significant advancement in the realm of B2B marketing solutions, combining cutting-edge AI technology with a user-friendly interface. By automating key aspects of the sales process and providing valuable insights into customer behavior, Docket empowers teams to work more efficiently and effectively, ultimately leading to increased revenue and business growth. **Average Rating:** 4.8/5.0 **Total Reviews:** 55 **How Do G2 Users Rate DocketAI?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) **Who Is the Company Behind DocketAI?** - **Seller:** [Docket](https://www.g2.com/sellers/docket) - **Company Website:** https://www.docket.io/ - **Year Founded:** 2023 - **HQ Location:** Washington, Columbia - **LinkedIn® Page:** https://www.linkedin.com/company/docket-inc (65 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 25% Enterprise #### What Are DocketAI's Pros and Cons? **Pros:** - Accuracy (27 reviews) - Time-saving (27 reviews) - Ease of Use (25 reviews) - Time-Saving (24 reviews) - Efficiency (22 reviews) **Cons:** - Inaccuracy (12 reviews) - AI Limitations (7 reviews) - Lack of Information (5 reviews) - Complexity (4 reviews) - Learning Curve (4 reviews) ### What Do G2 Reviewers Say About DocketAI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy of DocketAI** , as it delivers quick and precise responses to sales inquiries effortlessly. - Users value DocketAI for its **time-saving capabilities** , allowing teams to concentrate on strategic tasks instead of manual research. - Users value the **ease of use** of DocketAI, appreciating its quick and accurate responses through simple Slack integration. - Users highlight the **time-saving benefits** of DocketAI, allowing focus on strategic tasks instead of repetitive ones. - Users appreciate the **efficiency** of DocketAI, which quickly provides accurate answers and enhances lead qualification effortlessly. **Cons:** - Users experience **inaccuracy issues** with DocketAI, leading to frustration and the need for double-checking results. - Users note the **occasional lack of responses** from DocketAI, requiring manual intervention for some queries. - Users find the **lack of updated information** frustrating, as it impacts accuracy and reliability during critical times. - Users note that **response accuracy varies with query complexity** , potentially impacting the reliability of DocketAI's outputs. - Users find the **learning curve challenging** due to data dependency and limited conversational interaction with DocketAI. #### What Are Recent G2 Reviews of DocketAI? **"[DocketAI Helped Us Turn Website Visits into Real Conversations & It Runs as Smoothly as Our Own Tech](https://www.g2.com/survey_responses/docketai-review-11935419)"** **Rating:** 4.5/5.0 stars *— Georgey J.* [Read full review](https://www.g2.com/survey_responses/docketai-review-11935419) --- **"[Great Tool for Streamlining Lead Qualification](https://www.g2.com/survey_responses/docketai-review-12627713)"** **Rating:** 5.0/5.0 stars *— Scott H.* [Read full review](https://www.g2.com/survey_responses/docketai-review-12627713) --- ### 22. [Ebbot](https://www.g2.com/products/ebbot/reviews) Hello Ebbot is an AI powered chat platform. We build automated customer journeys with our chatbot as well as providing a well liked Livechat tool for support agents. We work with some of the largest E commerce companies in Sweden, as well as energy companies, real estate and many organisations in the public sector. Value proposition: Hello Ebbot helps companies talk to their customers no matter what time of the day it is. - Don't let your customers wait for support. Instant replies, 24/7 - Convert more website visitors by saying the right thing at the right time - No more repetitive tasks for your support agents! - Seamless collaboration between bot and humans. **Average Rating:** 5.0/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Ebbot?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 8.9/10 (Category avg: 8.7/10) - **Analytics:** 7.5/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Ebbot?** - **Seller:** [Hello Ebbot](https://www.g2.com/sellers/hello-ebbot) - **Year Founded:** 2018 - **HQ Location:** Stockholm, SE - **LinkedIn® Page:** https://www.linkedin.com/company/ebbot/ (42 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of Ebbot? **"[Very good chatbot and superb team!](https://www.g2.com/survey_responses/ebbot-review-6695737)"** **Rating:** 5.0/5.0 stars *— Emelie E.* [Read full review](https://www.g2.com/survey_responses/ebbot-review-6695737) --- **"[Fantastic chatbot provider, very satisfied.](https://www.g2.com/survey_responses/ebbot-review-6695968)"** **Rating:** 5.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/ebbot-review-6695968) --- #### What Are G2 Users Discussing About Ebbot? - [What is Ebbot used for?](https://www.g2.com/discussions/what-is-ebbot-used-for) ### 23. [HappyFox Chatbot](https://www.g2.com/products/happyfox-chatbot/reviews) HappyFox Chatbot automates customer service by handling common queries, allowing businesses to provide continuous support. Using AI and natural language processing, HappyFox Chatbot integrates with the HappyFox Help Desk to deliver conversational AI support, improving customer engagement and reducing the workload on support teams. Serving over 12,000 companies in 70+ countries, HappyFox Chatbot is used across various industries, including e-commerce, IT, and retail. The chatbot efficiently manages repetitive inquiries and directs more complex issues to human agents, ensuring customers receive timely assistance. This approach helps support teams focus on more critical tasks, increasing overall productivity. HappyFox Chatbot is customizable to meet specific business needs, allowing companies to tailor responses, workflows, and the chatbot's interface to match their brand. The platform's analytics offer insights into customer interactions, helping businesses optimize their support processes. By automating routine tasks and providing continuous support, HappyFox Chatbot enhances customer service efficiency. **Average Rating:** 4.1/5.0 **Total Reviews:** 4 **How Do G2 Users Rate HappyFox Chatbot?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 6.7/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind HappyFox Chatbot?** - **Seller:** [HappyFox Inc.](https://www.g2.com/sellers/happyfox-inc) - **Year Founded:** 2011 - **HQ Location:** Irvine, California - **LinkedIn® Page:** https://www.linkedin.com/company/3190470/ (147 employees on LinkedIn®) - **Phone:** +1 (949) 535-2220 **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 40% Small-Business #### What Are Recent G2 Reviews of HappyFox Chatbot? **"[My experience with HappyFox chatbot](https://www.g2.com/survey_responses/happyfox-chatbot-review-10168996)"** **Rating:** 4.5/5.0 stars *— Bryan C.* [Read full review](https://www.g2.com/survey_responses/happyfox-chatbot-review-10168996) --- **"[HappyFox is a very good chatbot](https://www.g2.com/survey_responses/happyfox-chatbot-review-7905974)"** **Rating:** 4.5/5.0 stars *— Tim S.* [Read full review](https://www.g2.com/survey_responses/happyfox-chatbot-review-7905974) --- #### What Are G2 Users Discussing About HappyFox Chatbot? - [What is HappyFox Chatbot used for?](https://www.g2.com/discussions/what-is-happyfox-chatbot-used-for) ### 24. [Inbenta AI Unified CX Platform](https://www.g2.com/products/inbenta-ai-unified-cx-platform/reviews) Inbenta leverages over two decades at the forefront of innovation to help companies unify data, simplify operations, and enhance customer satisfaction through value-driven AI-solutions. Grounded in the belief that AI success starts with data, Inbenta helps businesses break down silos, centralize knowledge, and unlock real-time insights for smarter decision-making. Built on proprietary AI that combines Conversational and Generative technologies, Inbenta AI leverages the industry's only patented Semantic Lexicon that combines universal, industry-specific, and client-specific language for near-perfect accuracy. Inbenta AI offers a suite of products including Chat, Assist, Learn, Search, and Knowledge, which can be applied to various use cases across diverse industries. At the heart of Inbenta’s offering is a fully integrated AI ecosystem that includes scalable AI Agents, seamless AppHub integrations, patented Composite AI technology, multi-modal UX, and real-time advanced analytics. **Average Rating:** 4.6/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Inbenta AI Unified CX Platform?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10) - **Control:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 7.5/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Inbenta AI Unified CX Platform?** - **Seller:** [Inbenta](https://www.g2.com/sellers/inbenta) - **Year Founded:** 2005 - **HQ Location:** Sunnyvale, CA - **Twitter:** @inbenta (2,344 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/234292/ (168 employees on LinkedIn®) - **Phone:** (408) 213-8771 **Who Uses This Product?** - **Company Size:** 56% Mid-Market, 33% Small-Business #### What Are Inbenta AI Unified CX Platform's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Helpful (1 reviews) **Cons:** - Expensive (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Inbenta AI Unified CX Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **great customer support** provided by Inbenta, enhancing their overall experience with the platform. - Users find Inbenta AI Unified CX Platform to be **fairly easy to use** with impressive multilingual support. - Users value the **easy-to-use interface and impressive multilingual support** offered by Inbenta AI Unified CX Platform. **Cons:** - Users find the implementation of Inbenta AI Unified CX Platform to be **expensive** and somewhat challenging, despite its valuable features. - Users find the **learning curve steep** , making implementation challenging despite the software's many worthwhile features. #### What Are Recent G2 Reviews of Inbenta AI Unified CX Platform? **"[Excellent and intuitive chatbot solution](https://www.g2.com/survey_responses/inbenta-ai-unified-cx-platform-review-8871215)"** **Rating:** 4.0/5.0 stars *— Bill A.* [Read full review](https://www.g2.com/survey_responses/inbenta-ai-unified-cx-platform-review-8871215) --- **"[Legit Conversations](https://www.g2.com/survey_responses/inbenta-ai-unified-cx-platform-review-8847037)"** **Rating:** 5.0/5.0 stars *— Shaw A.* [Read full review](https://www.g2.com/survey_responses/inbenta-ai-unified-cx-platform-review-8847037) --- #### What Are G2 Users Discussing About Inbenta AI Unified CX Platform? - [What is Inbenta Search used for?](https://www.g2.com/discussions/what-is-inbenta-search-used-for) ### 25. [IntelliTicks](https://www.g2.com/products/intelliticks/reviews) IntelliTicks engages your visitors using intelligent conversations and connects the HOT prospects with your best reps in Real Time. **Average Rating:** 4.6/5.0 **Total Reviews:** 4 **How Do G2 Users Rate IntelliTicks?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind IntelliTicks?** - **Seller:** [IntelliTicks Technologies](https://www.g2.com/sellers/intelliticks-technologies) - **Year Founded:** 2017 - **HQ Location:** Gurugram, IN - **Twitter:** @IntelliTicks (37 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/intelliticks/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of IntelliTicks? **"[Wonderful AI chatbot service](https://www.g2.com/survey_responses/intelliticks-review-10407485)"** **Rating:** 5.0/5.0 stars *— Gagan S.* [Read full review](https://www.g2.com/survey_responses/intelliticks-review-10407485) --- **"[One of the finest product with highly experienced team](https://www.g2.com/survey_responses/intelliticks-review-4395510)"** **Rating:** 5.0/5.0 stars *— Gaurav P.* [Read full review](https://www.g2.com/survey_responses/intelliticks-review-4395510) --- #### What Are G2 Users Discussing About IntelliTicks? - [What is IntelliTicks used for?](https://www.g2.com/discussions/what-is-intelliticks-used-for) ## What Is Chatbots Software? [Conversational Intelligence Software](https://www.g2.com/categories/conversational-intelligence) ## What Software Categories Are Similar to Chatbots Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) --- ## How Do You Choose the Right Chatbots Software? ### What You Should Know About Chatbots Software ### What are Chatbots? Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities. #### What Types of Chatbots Exist? The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner. **Button-based bots** Users interact with these chatbots through menus and buttons. **Keyword recognition-based chatbots** Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords. **Contextual chatbots** Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques. ### What are the Common Features of Chatbots? To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated. **Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state. **Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately. **Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually. **Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner. **Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation. ### What are the Benefits of Chatbots? Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots. **More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips. **They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes. **Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions. ### Who Uses Chatbots? Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users.  **Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope. **Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers. **Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately. ### What are the Alternatives to Chatbots? As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots. [Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation. [Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems. #### Software Related to Chatbots The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation: [Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots. [Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product. When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses. [Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions. ### Challenges with Chatbots A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind. **Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent. **Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent. ### Which Companies Should Buy Chatbots? Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots. **Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention. **Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers. **Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary. ### How to Buy Chatbots When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them. #### Requirements Gathering (RFI/RFP) for Chatbots Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process. First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business.  Some initial questions which should be asked include: - Which are the channels that are supported? - How long does it take to set up? - How easy is it to script the chatbots? - How is the offering priced? #### Compare Chatbots **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Chatbots **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Chatbots Trends In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software. **Conversational interfaces** In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries. Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data. **Voice** Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world. **Artificial intelligence** AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.