I love the flexibility and level of customization that Botpress allows. Being an open-source tool, I have the freedom to program and connect almost any other tool, which greatly increases the possibilities for customization. This gives me great control over the new functionalities I can implement. The sky is the limit when it comes to the connections and functionalities I can create. Additionally, Botpress has an assistant and an agent with smart goals ready to use, which greatly facilitates our daily work. Review collected by and hosted on G2.com.

I find it necessary that you implement and develop a unified inbox. Review collected by and hosted on G2.com.

I find Botpress to be effective in providing my users with valuable answers to their questions, especially when they want to learn more about our products and services. The capability to set up a chatbot that can answer users' simple questions effectively and deliver accurate answers has been beneficial to my work. This feature of responding to user inquiries efficiently enhances user experience by offering them relevant information they might not easily find on the website. Additionally, I appreciate how AI support assisted me through the setup process, particularly when it came to configuring the knowledge base and chatbot workflow despite some initial challenges. Review collected by and hosted on G2.com.

I found the setup process for Botpress to be not as straightforward as I had hoped. Although AI assisted me in getting through it, particularly setting up the knowledge base and chatbot workflow, the process wasn't intuitive. Additionally, I couldn't figure out how to initiate the workflow without user interaction, such as having the user say 'hi' or enter something first. This requirement for initial interaction seemed like an unnecessary step that I wish could be streamlined to help users more effectively follow the trail of picking categories and asking the questions they need. Review collected by and hosted on G2.com.

I find the AI agent in Botpress to be particularly beneficial for managing customer support. It excels at answering FAQs efficiently, which helps in providing immediate responses to clients. This capability significantly satisfies our clients with the way their queries are handled. Additionally, the automatic response feature enhances my experience by providing prompt and relevant answers, ensuring a smooth interaction flow. I also appreciated how simple and direct the initial setup process was, making it easy to integrate Botpress into our existing systems. Overall, the ease of use and effectiveness of AI responses make Botpress a valuable tool for customer support operations. Review collected by and hosted on G2.com.

I find it challenging to link Botpress to WhatsApp, and I'm unsure how to do it while using the free version. Review collected by and hosted on G2.com.

I like how Botpress offers easy integration of chatbots into my mobile app and provides a very flexible platform with many options. I also value the workflow builder and autonomous bot processes, which make it a powerful tool for developing my app. The initial setup was straightforward and easy, which I appreciate. Review collected by and hosted on G2.com.

I don’t like the storage allocation. For each bot change, like prompt or workflow, several temp files are created on storage without an easy way to delete them, and the only way is to buy more storage. Review collected by and hosted on G2.com.

I like using Botpress to automate roles in businesses, which has been invaluable for improving customer service. The automation capability that Botpress offers allows me to develop solutions much faster, facilitating the creation of bots like a recent one I implemented for customer service in a gym. This type of acceleration in development is something I have been able to apply to multiple industries and businesses that require efficient customer assistance. The effectiveness with which Botpress allows these solutions to be developed makes it an essential tool for me. Review collected by and hosted on G2.com.

The fact that a node only has one output and one input, it would be useful if they had several. Review collected by and hosted on G2.com.

Botpress offers an incredibly intuitive interface combined with powerful customization options. It’s easy to build complex conversational flows without coding, but still allows developers to extend functionality through APIs and custom code when needed. The integration with OpenAI models is smooth, and the visual flow editor makes debugging and iteration fast. Its modular design and the ability to host it privately are major advantages for business users focused on data privacy and control. Review collected by and hosted on G2.com.

While Botpress is feature-rich, it can feel overwhelming at first for beginners. The documentation, though extensive, sometimes lacks real-world examples or deep explanations for advanced use cases. Integration with third-party tools could also be more seamless, and the pricing tiers might feel high for smaller teams just getting started. Customer support response times can vary depending on the plan, which can slow down troubleshooting during implementation. Review collected by and hosted on G2.com.

I like that Botpress has an integrated webchat, which other platforms like n8n don't have. It's simple and beginner-friendly, and best of all, it's free. The initial setup was super easy for me; I just basically dragged and dropped a prompt and some sites for my project's initial setup. Review collected by and hosted on G2.com.

The webchat was made, but it wasn't made very good. Either integrating the bot into my own frontend should be easier or the webchat should be improved with the ability to add custom HTML and JS as well. Review collected by and hosted on G2.com.

Using Botpress allows a non-technically trained user to build a chatbot from scratch. You can build a basic workflow very intuitively, and then there is the academy which allows you to learn about how to develop your model into a more sophisticated product. The pricing is fair and accessible, and allows you to grow your business without taking on large upfront costs. Review collected by and hosted on G2.com.

The live help function which connects you directly to a Botpress employee is a much needed service for the non-technical bot builder. But due to international time differences and initial delays in the expert responding it is challenging to have a flowing conversation. Review collected by and hosted on G2.com.

I really like the interface and ease of use of Botpress, as it allows me to work more quickly and efficiently compared to other software like Voiceflow. The initial setup was super easy, making it more accessible to start creating my projects. Review collected by and hosted on G2.com.

I have some errors when I want to publish the chatbot, but nothing serious that can't be resolved. It could be improved by making that part more understandable or visually cleaner. Review collected by and hosted on G2.com.

Ease of use and robustness, everything you need to do is possible and easy to implement Review collected by and hosted on G2.com.

Lack of consistency, there are several bugs that must be worked around. The database engine its very basic and connecting to external databases doesnt work as easy as the rest of the platform Review collected by and hosted on G2.com.