The workflow builder is easy to use , also the search algoritm they are using is very strong . The hook creation is very simple . Review collected by and hosted on G2.com.

The documentation is not upto the mark . They have not mentioned from where to get the keys the is required in API . They should have update it in the doc itself or should have provide the referance link to get the keys. Review collected by and hosted on G2.com.

What I like best about Botpress is its flexibility and developer-friendly design. It allows you to create highly customized conversational flows, integrate with multiple channels, and manage content and NLP models in a centralized way. Its open-source nature also makes it easy to extend and adapt to specific business needs while giving full control over data and deployment. Review collected by and hosted on G2.com.

One challenge with Botpress is that its interface and documentation can sometimes feel overwhelming, especially for beginners. Setting up advanced features or integrations may require a steep learning curve and some familiarity with coding and server management. Review collected by and hosted on G2.com.

I’ve been using Botpress to build an internal CRM chatbot, and it’s been a great experience so far.

The platform is very intuitive and flexible, making it easy to design conversational flows and structure a chatbot that actually supports real business needs. Even on the free plan, I was able to implement features like email validation, guided interactions, and responses based on a structured knowledge base.

One of the biggest advantages is how easy it is to iterate and improve. As we ran internal tests, we continuously refined the bot’s responses and flows, which significantly improved accuracy and usability.

The knowledge base feature is especially valuable for centralizing information like FAQs and internal processes, making the chatbot more reliable for users.

There are still some limitations on the free plan, mainly around integrations and automation (like opening tickets directly from the chatbot), but the platform already delivers a lot of value.

Overall, Botpress is a powerful and accessible tool for anyone looking to start building AI agents for internal support or customer service. Review collected by and hosted on G2.com.

As a suggestion for improvement, it would be very valuable to have more native integration capabilities (even in the free plan), especially for actions like automatically creating support tickets or sending emails directly from the chatbot. This would make it easier to connect the bot with operational workflows and increase its practical impact. Review collected by and hosted on G2.com.

UI looks awesome. The support is more responsive. There are new integrations. Review collected by and hosted on G2.com.

Please allow using node modules in code nodes. Cannot use require or import. It is a highly requested feature, and it is still not added :( Review collected by and hosted on G2.com.

Highly integrated with different platforms, easy to use, with a good UI, a reasonable price, and solid open-source support. Review collected by and hosted on G2.com.

There’s a lack of good documentation, a lack of AI agentic features, and limited support for different types of models. Review collected by and hosted on G2.com.

Easy to use and highly integrated, with a low price compared to the competition. It also offers various options for using Botpress across different applications. Review collected by and hosted on G2.com.

Since it is open source, it should have good documentation, but the documentation is limited and not very high quality. Overall, the product quality feels low to me, especially in terms of response time. Review collected by and hosted on G2.com.

I really appreciate Botpress for its user interface and the ease of connecting with any communication channel. It stands out because, after testing many different tools, Botpress made it easier to connect different parts, like standard nodes and autonomous nodes using AI models to reply, and switching between nodes. I can execute custom code and connect the agent into different communication channels like WhatsApp, Instagram, and our website. Additionally, having support in a paid plan is a big plus. The documentation is good, and the Discord channel is very helpful. Review collected by and hosted on G2.com.

My only issue was related to using the WhatsApp integration sandbox number for Brazilian phone numbers, but once connected directly via WhatsApp Business it worked fine. There was a small learning curve, but the documentation is good. Review collected by and hosted on G2.com.

My favorite feature is, without a doubt, the Execute Code card. Review collected by and hosted on G2.com.

the absence of direct technical support for users of the prepaid plan (Pay-as-you-go). Review collected by and hosted on G2.com.

I use Botpress for its integrations with tools for risk management research in the insurance industry. Botpress offers a variety of ways to enable nuanced interactions, which is vital for accessing data and asking specific types of questions. The platform is easy to use and very powerful. It provides a wealth of options for building bots, and as they say, the sky is the limit. I particularly enjoy the Execute Code cards because they offer freedom and allow for easy setup of API calls to external services, enabling rich engagement with data sources. Review collected by and hosted on G2.com.

The UI certainly requires a bit of attention. I've mostly been having issues with the Edge browser, sometimes it has rendering issues or will randomly reload the workspace. They need to improve how chat menu options and text handling are, well, handled. For instance with the Raw Input cards, you can't display formatted text in it like you can with a Text card. This is for when the user might have unique chat menu options, but have asked the bot for some detail that required it to provide a formatted response (like with bullet points), a Raw Input can't display that. So if you want the bot's response to be shown with chat menu items attached, then you have to be happy with an unformatted text field if you're using it to display bot responses. It was tricky at first because it was a bit earlier in the development of the platform, so things weren't as streamlined (in 2023/2024) as they are now. Review collected by and hosted on G2.com.

Ease of implementation and powerful customization options. Review collected by and hosted on G2.com.

The power can be hard to harness, but their team has been incredibly helpful across the board. Review collected by and hosted on G2.com.