It offers strong integration support, with multiple ways to integrate that provide flexibility for users. It also provides a high level of customization, with a wide variety of options such as LLMs and APIs. On top of that, it’s budget-friendly. Review collected by and hosted on G2.com.

The documentation could be more in-depth. Sometimes it’s hard to understand, and I find myself wishing certain parts were explained more clearly. there could be add flowchart and videos for easy to understand. Review collected by and hosted on G2.com.

I like the Botpress work interface because it is simple and fluid, allowing me to find the necessary components to generate agentic flows. I also value the wide range of available integrations, which allow for the creation of complex flows and actions. The documentation is very comprehensive, as is their YouTube channel where useful tutorials can be found for creating workflows and different applications to solve business problems. Additionally, the integration of standard nodes with default options reduces the costs of unnecessary calls to LLM APIs and perfectly complements the autonomous nodes for using LLM calls for more complex responses. Starting with Botpress was very easy due to its simplicity and power, making it very accessible compared to other platforms. Review collected by and hosted on G2.com.

I have encountered some difficulty when working with variables, the specific panel where variables are defined sometimes does not allow defining 'user variables' for necessary situations. That part of the interface can be a bit confusing. Review collected by and hosted on G2.com.

I like that Botpress is an immediate and intuitive help to answer any question that students may ask. It is especially useful because it can attend to students asynchronously when I cannot be with them. I also like that a lot of documentation can be added to it and that it responds quickly to students' queries. The configuration of the nodes is very easy, which facilitates the use of Botpress in my work. Review collected by and hosted on G2.com.

What doesn't work well for me is that I haven't been able to add images. For example, requesting an image in the case of anatomy, it searches for it but doesn't display it. So, that's one of the major limitations I have with the bot. Additionally, I have problems with the variables and with the information flows, even though the nodes are very easy to handle. Review collected by and hosted on G2.com.

Botpress is a very interactive no-code tool that lets me create a chatbot easily, without having to dig into the technical stuff. The WhatsApp integration is also super easy. On the Plus plan, the conversation analysis helps my organisation understand clients better. Review collected by and hosted on G2.com.

One thing I dislike is that it charges an extra $20 for more than 500 messages and API calls. If someone only needs a little more than 500, it feels like you still have to pay $20, even though you might not use anywhere near that many. We used to pay $20 for 5,000 calls, so this change seems a bit expensive. Review collected by and hosted on G2.com.

I like the ease of creating flows in Botpress and find its interface very user-friendly. I value the detailed documentation, which includes videos and texts explaining how to do things, making it easy to resolve any questions that arise. Additionally, the initial setup was very easy, especially with the exclusive support I received from a Botpress person to guide me through everything. Review collected by and hosted on G2.com.

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I really like the dynamism of Botpress. Being one of the first platforms I researched in the market, it stands out for being one of the first in its field, practically a pioneer. I see a lot of efficiency in the tool, constantly improving the solution it offers to our clients. This allows us to talk to them simultaneously without needing a large team. I also appreciate its ability to help me be efficient across all customer service and support platforms, thanks to the dynamism to configure actions within the platform. Additionally, the possibility of placing videos allows the user to feel that they are interacting directly with a human and not just following a guide. Review collected by and hosted on G2.com.

The issue of schedules could be improved a lot. We have to make very manual configurations, very script-based. There are other providers that already allow for easier customization. Botpress is falling a bit behind in that aspect, although it is improving. Review collected by and hosted on G2.com.

I like Botpress's clean workflow and the community that surrounds it, which includes helpful people like Ross who assisted me in building my bot and debugging my node when I ran into trouble. The wide selection of integrations that Botpress provides and connects to is also something I enjoy. Setting up Botpress was very easy and didn't require unnecessary steps, which made it an amazing choice for me. Review collected by and hosted on G2.com.

The connection from one workflow to another workflows can be improved. As of right now, Botpress connection between each workflow isn't necessarily bad, it's just that there could be improvements such as cleaner workflow entry, redirection on entry point, and having an entry node be able to connect to a specific node instead of always going to the first node. Review collected by and hosted on G2.com.

I started using Botpress for an agency, and it saves me a lot of time on tasks like booking tables for restaurants and creating chatbots. I really like the ease of the program, as everything is very clear when it comes to connecting things. Additionally, the fact that it has a free plan is very valuable nowadays, as many programs do not offer it. The initial setup was very easy, which is also a great advantage. Review collected by and hosted on G2.com.

I think that when there is a problem that comes up with a '!', it should explain what the problem is, since you never know. Review collected by and hosted on G2.com.

It’s easy to create bots using clear, plain-language instructions, and there’s no need to learn to code. That said, it still nudges you toward learning some things along the way. Review collected by and hosted on G2.com.

The included AI credits feel a bit low. If you’re building and iterating before you start selling, it’s easy to burn through the free trial credits and the monthly allowance pretty quickly.

No direct gmail send email integration. Review collected by and hosted on G2.com.

What I like most about Botpress is the repeatability, which is great and makes it easy to train and get running without needing much monitoring. Their implementation team has been phenomenal to work with, always going above and beyond to ensure we're happy and everything works as it should. Review collected by and hosted on G2.com.

The voices for the AI agents weren't as good as we were hoping. They seem to be slowly getting better, but you can still tell it's an AI. People call it a robot. We wish the voices sounded more human-like so that it just sounds like a normal person. We don't want people to realize it's an AI, but, currently, they can tell. Review collected by and hosted on G2.com.