--- title: Botpress Reviews meta\_title: 'Botpress Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 508 reviews by the users' company size, role or industry to find out how Botpress works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 508 scale: '5' date\_modified: '2026-08-11' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Botpress Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Botpress, enabling quick chatbot creation without the need for coding skills. [(130 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1253814&qs=pros-and-cons#reviews) Users appreciate the **flexible features** of Botpress, enabling rapid development of sophisticated AI-driven chatbots seamlessly integrated into their platforms. [(89 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1252724&qs=pros-and-cons#reviews) Users commend the **multiple tool integrations** of Botpress, simplifying chatbot implementation and enhancing adaptability to needs. [(74 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1254503&qs=pros-and-cons#reviews) Users value the **easy integrations** of Botpress, enhancing adaptability with tools like WhatsApp and Slack seamlessly. [(72 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1254126&qs=pros-and-cons#reviews) Users praise the **intuitive interface** of Botpress, making chatbot creation easy for everyone, including non-developers. [(66 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1250933&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Botpress due to lack of guides and complex setup issues. [(59 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1254460&qs=pros-and-cons#reviews) Users face **limited features** in Botpress, struggling with conversation management and lacking essential functionality for effective support. [(32 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1252705&qs=pros-and-cons#reviews) Users struggle with **missing essential features** in Botpress, hindering effective conversation management and support capabilities. [(32 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1251216&qs=pros-and-cons#reviews) Users find the **steep learning curve** of Botpress challenging, particularly for complex customizations beyond basic features. [(30 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1252472&qs=pros-and-cons#reviews) Users find the **poor documentation** frustrating, leading to confusion and wasted time troubleshooting issues with Botpress. [(28 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1253525&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Botpress ##### 1. Ease of Use Users value the **ease of use** of Botpress, enabling quick chatbot creation without the need for coding skills. [ See 130 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1253814&qs=pros-and-cons#reviews) See Related User Reviews ![Muhammad Junaid A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Junaid A.") MA Muhammad Junaid A. Small-Business (50 or fewer emp.) 4.0/5 "The interface is good and it is easy to learn." What do you like about Botpress? UI looks awesome. The support is more responsive. There are new integrations. ![Jason A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason A.") JA Jason A. Small-Business (50 or fewer emp.) 4.5/5 "Consistent, Cost-Effective Call Center Solution" What do you like about Botpress? What I like most about Botpress is the repeatability, which is great and makes it easy to train and get running without needing much monitoring. Their ##### 2. Features Users appreciate the **flexible features** of Botpress, enabling rapid development of sophisticated AI-driven chatbots seamlessly integrated into their platforms. [ See 89 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1252724&qs=pros-and-cons#reviews) See Related User Reviews ![Robert H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert H.") H Robert H. 3.5/5 "Responsive Support, But Lacking Conversation Management" What do you like about Botpress? I appreciate that the Botpress team is quick to respond to issues and open to feedback. They consider implementing suggestions, which is great because ![Borja G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Borja G.") BG Borja G. 4.0/5 "Effective and Flexible Chatbot Platform with Minor Quirks" What do you like about Botpress? I like Botpress for its use of native AI features and how well they are embedded. The UI and functionality are intuitive and close to low code, yet ve ##### 3. Integrations Users commend the **multiple tool integrations** of Botpress, simplifying chatbot implementation and enhancing adaptability to needs. [ See 74 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1254503&qs=pros-and-cons#reviews) See Related User Reviews ![sherif s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sherif s.") SS sherif s. Small-Business (50 or fewer emp.) 5.0/5 "Good Solution for Handling My Business Chats" What do you like about Botpress? What I like most about Botpress is how quickly it connects with Meta platforms, making deployment fast and efficient. It gives a strong, smooth start ![João Pedro A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "João Pedro A.") JA João Pedro A. Small-Business (50 or fewer emp.) 4.5/5 "Easy Custom Integrations That Fit Our Workflow" What do you like about Botpress? I like the way I can build custom integrations. ##### 4. Easy Integrations Users value the **easy integrations** of Botpress, enhancing adaptability with tools like WhatsApp and Slack seamlessly. [ See 72 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1254126&qs=pros-and-cons#reviews) See Related User Reviews ![sherif s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sherif s.") SS sherif s. Small-Business (50 or fewer emp.) 5.0/5 "Good Solution for Handling My Business Chats" What do you like about Botpress? What I like most about Botpress is how quickly it connects with Meta platforms, making deployment fast and efficient. It gives a strong, smooth start ![João Pedro A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "João Pedro A.") JA João Pedro A. Small-Business (50 or fewer emp.) 4.5/5 "Easy Custom Integrations That Fit Our Workflow" What do you like about Botpress? I like the way I can build custom integrations. ##### 5. Intuitive Users praise the **intuitive interface** of Botpress, making chatbot creation easy for everyone, including non-developers. [ See 66 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1250933&qs=pros-and-cons#reviews) See Related User Reviews ![Muhammad Junaid A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Junaid A.") MA Muhammad Junaid A. Small-Business (50 or fewer emp.) 4.0/5 "The interface is good and it is easy to learn." What do you like about Botpress? UI looks awesome. The support is more responsive. There are new integrations. ![Dr. Chandra Prakash G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr. Chandra Prakash G.") DG Dr. Chandra Prakash G. Small-Business (50 or fewer emp.) 5.0/5 "Anyone Can Build Easy AI Chatbots—Plus $5/Month in AI Credits" What do you like about Botpress? Basically, what I like about the studio here is that anyone can create a bot, whether they come from a tech background or not. The AI chatbots are als ### 5 Cons or Disadvantages of Botpress ##### 1. Learning Curve Users face a **steep learning curve** with Botpress due to lack of guides and complex setup issues. [ See 59 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1254460&qs=pros-and-cons#reviews) See Related User Reviews ![Jason A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason A.") JA Jason A. Small-Business (50 or fewer emp.) 4.5/5 "Consistent, Cost-Effective Call Center Solution" What do you dislike about Botpress? The voices for the AI agents weren't as good as we were hoping. They seem to be slowly getting better, but you can still tell it's an AI. People call ![Toby N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Toby N.") TN Toby N. 4.5/5 "Empowers Non-Coders with Powerful Chatbot Capabilities" What do you dislike about Botpress? I would love to see more support from an AI when actually building code inside the studio so it can check debugs or suggest different things as I'm do ##### 2. Limited Features Users face **limited features** in Botpress, struggling with conversation management and lacking essential functionality for effective support. [ See 32 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1252705&qs=pros-and-cons#reviews) See Related User Reviews ![sherif s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sherif s.") SS sherif s. Small-Business (50 or fewer emp.) 5.0/5 "Good Solution for Handling My Business Chats" What do you dislike about Botpress? What I dislike about Botpress is that it struggles to accurately understand and translate text from images, often extracting incorrect data. It also ![Robert H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert H.") H Robert H. 3.5/5 "Responsive Support, But Lacking Conversation Management" What do you dislike about Botpress? Conversation management is a big struggle. Botpress is coming out with a new tool called Desk, but it's still not fully featured. The biggest issue is ##### 3. Missing Features Users struggle with **missing essential features** in Botpress, hindering effective conversation management and support capabilities. [ See 32 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1251216&qs=pros-and-cons#reviews) See Related User Reviews ![Robert H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert H.") H Robert H. 3.5/5 "Responsive Support, But Lacking Conversation Management" What do you dislike about Botpress? Conversation management is a big struggle. Botpress is coming out with a new tool called Desk, but it's still not fully featured. The biggest issue is ![Daniel L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel L.") DL Daniel L. Small-Business (50 or fewer emp.) 5.0/5 "Incredibly Easy to Use yet need some improvements" What do you dislike about Botpress? Lack of consistency, there are several bugs that must be worked around. The database engine its very basic and connecting to external databases doesnt ##### 4. Steep Learning Curve Users find the **steep learning curve** of Botpress challenging, particularly for complex customizations beyond basic features. [ See 30 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1252472&qs=pros-and-cons#reviews) See Related User Reviews JW Jack W. Small-Business (50 or fewer emp.) 4.0/5 "Empowers Automation with Essential Features" What do you dislike about Botpress? I had some issues with Botpress on my computer running Windows 7, where certain features like transition and condition options were invisible. Also, I ![Eudald C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eudald C.") EC Eudald C. Small-Business (50 or fewer emp.) 4.0/5 "Powerful, Customizable Platform with a Learning Curve and Room for Better Support" What do you dislike about Botpress? While Botpress is feature-rich, it can feel overwhelming at first for beginners. The documentation, though extensive, sometimes lacks real-world examp ##### 5. Poor Documentation Users find the **poor documentation** frustrating, leading to confusion and wasted time troubleshooting issues with Botpress. [ See 28 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1253525&qs=pros-and-cons#reviews) See Related User Reviews ![Muhammad Junaid A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Junaid A.") MA Muhammad Junaid A. Small-Business (50 or fewer emp.) 4.0/5 "The interface is good and it is easy to learn." What do you dislike about Botpress? Please allow using node modules in code nodes. Cannot use require or import. It is a highly requested feature, and it is still not added :( ![Abhinav W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhinav W.") AW Abhinav W. Enterprise (\> 1000 emp.) 5.0/5 "Easy to Use with Proactive, Helpful Support" What do you dislike about Botpress? Nothing much to add at this point. Although the product has evolved a lot, the documentation feels like it has been left a little behind. ![claudio J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "claudio J.") CJ claudio J. 11/21/2025 "Easy to Use with Robust AI Capabilities" 4.5/5 What do you like best about Botpress? I really appreciate how easy it is to use Botpress. The availability of content to utilize is remarkable, making it accessible and user-friendly. Additionally, the feature that allows the creation of AI agents with just a prompt is outstanding, providing a level of automation that enhances efficiency. The process is straightforward and eliminates complexity, allowing me to focus on more strategic tasks. Botpress truly empowers me to build AI agents quickly, facilitating a seamless experience in developing sophisticated solutions. Review collected by and hosted on G2.com. What do you dislike about Botpress? Sometimes some aspects are a little complex and may have defects. Additionally, it can be hard to get a response from the Botpress team, which can be frustrating when trying to resolve issues. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? I use Botpress to create AI agents quickly and easily with available content and prompting features. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Gabriel O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriel O.") GO Gabriel O. Revenue Operations Associate Small-Business (50 or fewer emp.) 10/6/2025 "Powerful, Flexible, and Constantly Improving Conversational AI Platform" 5/5 What do you like best about Botpress? The modular architecture of Botpress simplifies connecting workflows, managing context throughout extended conversations, and integrating with APIs or CRMs. I especially value how Botpress merges a visual flow builder with the flexibility to incorporate code actions and advanced logic when necessary, truly offering the best of both worlds. Review collected by and hosted on G2.com. What do you dislike about Botpress? If I could change one thing, it would be having more control over data management — like the ability to delete conversations, users, and log events directly from the dashboard. Aside from that, the overall experience has been excellent, and Botpress has quickly become a key part of our automation stack. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? I work for a consulting company, and we’ve implemented Botpress for three different clients so far — in both customer support and sales use cases. The platform has helped automate repetitive interactions, qualify leads, and provide faster, more consistent responses to end users. Each client has seen measurable improvements in response time, ticket deflection, and overall customer satisfaction. Botpress gives us the flexibility to tailor workflows, integrate with CRMs, and deliver solutions that truly fit each client’s business needs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite DQ Damian Q. Small-Business (50 or fewer emp.) 2/25/2026 "Easy, Reliable, and Highly Recommended" 5/5 What do you like best about Botpress? I like that Botpress has a free version and that it is very stable. Additionally, the platform is very easy to use, even without prior experience, and I can progress with the help of ChatGPT without many setbacks. Review collected by and hosted on G2.com. What do you dislike about Botpress? You could have your own chat with AI that helps you step by step or resolves doubts for self-taught people. An integrated chat would save time on questions about how to do something in Botpress. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? I use Botpress to automate a process and provide reliability to the process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Ronaldo Luis G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ronaldo Luis G.") RG Ronaldo Luis G. 1/15/2026 "Functional, But Needs Improvements" 3.5/5 What do you like best about Botpress? I started using Botpress because I was looking for open source chatbot creation solutions. What I like most about Botpress is that it works well for customer service and lead qualification. I also use most of the features offered. Review collected by and hosted on G2.com. What do you dislike about Botpress? I think some obsolete functions could be removed. An example would be the addition of a module called card, which was replaced by another with AI. Furthermore, I found the initial setup difficult, mainly because it doesn't have a multilingual environment. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? I use Botpress for customer service and lead qualification. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Juan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan L.") JL Juan L. Cofundador Small-Business (50 or fewer emp.) 7/22/2025 Guest users or non-business users of the software, not included in G2 scores. "An intuitive platform to create chatbots without coding headaches" 5/5 What do you like best about Botpress? What I like most about Botpress is how easy it feels to bring ideas to life. I don’t have a technical background, but I was able to create a functional chatbot in a short time. The visual flow builder makes it simple to design conversations, and the option to connect APIs opens up a lot of possibilities. I also love that I can customize parts of the bot without touching heavy code. Review collected by and hosted on G2.com. What do you dislike about Botpress? At first, I felt a bit overwhelmed with some advanced options. If you’re a beginner, you might need some time to understand how everything fits together. Also, I think the documentation could be more beginner-friendly in certain parts. But once you get used to it, it becomes a very powerful tool. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? Botpress is helping me automate customer conversations and save a lot of time on repetitive tasks. It has allowed my business to provide instant responses to clients, improving their experience and freeing up my team to focus on more complex issues. This has been a big win for productivity and customer satisfaction Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite TM Tiziano M. Marketing Manager Small-Business (50 or fewer emp.) 10/1/2025 "Complete and flexible chatbot tool" 4.5/5 What do you like best about Botpress? I tested several options, and the most comprehensive platform I found is Botpress. What I appreciate most is how it processes data from my website, PDFs, and documents into the knowledge base. I have tried to do this on other platforms, and it is not an easy task—yet it is truly the heart and brain of the chatbot. In addition, Botpress is very flexible and open, allowing you to build exactly what you need with plenty of integrations. Review collected by and hosted on G2.com. What do you dislike about Botpress? The platform has its complexities, and certain tasks can be a bit challenging to accomplish. I would recommend adding an AI chatbot that could help generate code for users. When I tried using ChatGPT, I found that some functions and options were deprecated, so I had to test and make corrections several times. In the end, though, everything worked out fine. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? Currently, it handles the initial contact with a customer by either directing them to relevant content or collecting their information to forward to a salesperson. In the near future, we plan for it to be able to generate quotations, check stock availability, and send orders. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Lyno N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lyno N.") LN Lyno N. CEO/ FOUNDER Small-Business (50 or fewer emp.) 10/29/2025 "Effortless Bot Building with Intuitive UI" 5/5 What do you like best about Botpress? I really like how simple Botpress is to use, and the UI is great. The documentation describes things well, making it easier for me to build bots with less code. The initial setup of Botpress was very easy. Review collected by and hosted on G2.com. What do you dislike about Botpress? Nothing Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? Botpress solves the problem of building bots with less code, making it easier to do. Review collected by and hosted on G2.com. Show More 1/22/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite KK Ketan K. Assistant Project Manager Information Technology and Services Mid-Market (51-1000 emp.) 9/13/2025 "Great platform to generate an customizable customer support chatbot" 4/5 What do you like best about Botpress? I like the most about the Botpress is we can easily create an customizable chatbot by using Botpress also we can provide our custom data such as from website and documentation for bot training purpose. It also include inbuilt flow builder and artificial intelligence. It is very easy to implement and for integration. Review collected by and hosted on G2.com. What do you dislike about Botpress? As of now I don't think Botpress has any disadvantages. It provides all the feature as per our requirement for chatbot creation. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? The problem of creation of chatbot by using custom data such as data from website and documentation is solved by using Botpress. It helped us to create this bots and get our work done. Botpress is very easy to use integrate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ben U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben U.") BU Ben U. 1/21/2026 "Effortless Chatbot Building with Botpress" 4.5/5 What do you like best about Botpress? I like the Botpress Studio. It's very easy to build a bot in a very organized studio. The different options like creating variables are very helpful, and having so many different cards to choose from makes it easy to build a bot. The initial setup of Botpress was very easy too. Review collected by and hosted on G2.com. What do you dislike about Botpress? I think it would be very helpful to connect Autonomous Nodes with regular ones. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? I use Botpress to improve customer support, allowing us to answer questions even on weekends and after business hours. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![MUVIA S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MUVIA S.") MS MUVIA S. Small-Business (50 or fewer emp.) 3/3/2026 "Easy Integration, Exceptional Support" 4/5 What do you like best about Botpress? I love the ease of deployment and configuration of Botpress. I appreciate the ability to integrate multiple applications. The team is available to provide advice on their Discord. Review collected by and hosted on G2.com. What do you dislike about Botpress? Improve personalization, add form. Be able to develop or integrate forms ourselves to collect user information. The high price Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? I use Botpress to respond to user requests and highlight services. Review collected by and hosted on G2.com. 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