--- title: Botpress Reviews meta\_title: 'Botpress Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 508 reviews by the users' company size, role or industry to find out how Botpress works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 508 scale: '5' date\_modified: '2026-08-11' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Botpress Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Botpress, enabling quick chatbot creation without the need for coding skills. [(130 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1253814&qs=pros-and-cons#reviews) Users appreciate the **flexible features** of Botpress, enabling rapid development of sophisticated AI-driven chatbots seamlessly integrated into their platforms. [(89 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1252724&qs=pros-and-cons#reviews) Users commend the **multiple tool integrations** of Botpress, simplifying chatbot implementation and enhancing adaptability to needs. [(74 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1254503&qs=pros-and-cons#reviews) Users value the **easy integrations** of Botpress, enhancing adaptability with tools like WhatsApp and Slack seamlessly. [(72 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1254126&qs=pros-and-cons#reviews) Users praise the **intuitive interface** of Botpress, making chatbot creation easy for everyone, including non-developers. [(66 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1250933&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Botpress due to lack of guides and complex setup issues. [(59 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1254460&qs=pros-and-cons#reviews) Users face **limited features** in Botpress, struggling with conversation management and lacking essential functionality for effective support. [(32 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1252705&qs=pros-and-cons#reviews) Users struggle with **missing essential features** in Botpress, hindering effective conversation management and support capabilities. [(32 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1251216&qs=pros-and-cons#reviews) Users find the **steep learning curve** of Botpress challenging, particularly for complex customizations beyond basic features. [(30 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1252472&qs=pros-and-cons#reviews) Users find the **poor documentation** frustrating, leading to confusion and wasted time troubleshooting issues with Botpress. [(28 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1253525&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Botpress ##### 1. Ease of Use Users value the **ease of use** of Botpress, enabling quick chatbot creation without the need for coding skills. [ See 130 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1253814&qs=pros-and-cons#reviews) See Related User Reviews ![Muhammad Junaid A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Junaid A.") MA Muhammad Junaid A. Small-Business (50 or fewer emp.) 4.0/5 "The interface is good and it is easy to learn." What do you like about Botpress? UI looks awesome. The support is more responsive. There are new integrations. ![Jason A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason A.") JA Jason A. Small-Business (50 or fewer emp.) 4.5/5 "Consistent, Cost-Effective Call Center Solution" What do you like about Botpress? What I like most about Botpress is the repeatability, which is great and makes it easy to train and get running without needing much monitoring. Their ##### 2. Features Users appreciate the **flexible features** of Botpress, enabling rapid development of sophisticated AI-driven chatbots seamlessly integrated into their platforms. [ See 89 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1252724&qs=pros-and-cons#reviews) See Related User Reviews ![Robert H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert H.") H Robert H. 3.5/5 "Responsive Support, But Lacking Conversation Management" What do you like about Botpress? I appreciate that the Botpress team is quick to respond to issues and open to feedback. They consider implementing suggestions, which is great because ![Borja G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Borja G.") BG Borja G. 4.0/5 "Effective and Flexible Chatbot Platform with Minor Quirks" What do you like about Botpress? I like Botpress for its use of native AI features and how well they are embedded. The UI and functionality are intuitive and close to low code, yet ve ##### 3. Integrations Users commend the **multiple tool integrations** of Botpress, simplifying chatbot implementation and enhancing adaptability to needs. [ See 74 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1254503&qs=pros-and-cons#reviews) See Related User Reviews ![sherif s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sherif s.") SS sherif s. Small-Business (50 or fewer emp.) 5.0/5 "Good Solution for Handling My Business Chats" What do you like about Botpress? What I like most about Botpress is how quickly it connects with Meta platforms, making deployment fast and efficient. It gives a strong, smooth start ![João Pedro A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "João Pedro A.") JA João Pedro A. Small-Business (50 or fewer emp.) 4.5/5 "Easy Custom Integrations That Fit Our Workflow" What do you like about Botpress? I like the way I can build custom integrations. ##### 4. Easy Integrations Users value the **easy integrations** of Botpress, enhancing adaptability with tools like WhatsApp and Slack seamlessly. [ See 72 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1254126&qs=pros-and-cons#reviews) See Related User Reviews ![sherif s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sherif s.") SS sherif s. Small-Business (50 or fewer emp.) 5.0/5 "Good Solution for Handling My Business Chats" What do you like about Botpress? What I like most about Botpress is how quickly it connects with Meta platforms, making deployment fast and efficient. It gives a strong, smooth start ![João Pedro A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "João Pedro A.") JA João Pedro A. Small-Business (50 or fewer emp.) 4.5/5 "Easy Custom Integrations That Fit Our Workflow" What do you like about Botpress? I like the way I can build custom integrations. ##### 5. Intuitive Users praise the **intuitive interface** of Botpress, making chatbot creation easy for everyone, including non-developers. [ See 66 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1250933&qs=pros-and-cons#reviews) See Related User Reviews ![Muhammad Junaid A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Junaid A.") MA Muhammad Junaid A. Small-Business (50 or fewer emp.) 4.0/5 "The interface is good and it is easy to learn." What do you like about Botpress? UI looks awesome. The support is more responsive. There are new integrations. ![Dr. Chandra Prakash G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr. Chandra Prakash G.") DG Dr. Chandra Prakash G. Small-Business (50 or fewer emp.) 5.0/5 "Anyone Can Build Easy AI Chatbots—Plus $5/Month in AI Credits" What do you like about Botpress? Basically, what I like about the studio here is that anyone can create a bot, whether they come from a tech background or not. The AI chatbots are als ### 5 Cons or Disadvantages of Botpress ##### 1. Learning Curve Users face a **steep learning curve** with Botpress due to lack of guides and complex setup issues. [ See 59 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1254460&qs=pros-and-cons#reviews) See Related User Reviews ![Jason A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason A.") JA Jason A. Small-Business (50 or fewer emp.) 4.5/5 "Consistent, Cost-Effective Call Center Solution" What do you dislike about Botpress? The voices for the AI agents weren't as good as we were hoping. They seem to be slowly getting better, but you can still tell it's an AI. People call ![Toby N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Toby N.") TN Toby N. 4.5/5 "Empowers Non-Coders with Powerful Chatbot Capabilities" What do you dislike about Botpress? I would love to see more support from an AI when actually building code inside the studio so it can check debugs or suggest different things as I'm do ##### 2. Limited Features Users face **limited features** in Botpress, struggling with conversation management and lacking essential functionality for effective support. [ See 32 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1252705&qs=pros-and-cons#reviews) See Related User Reviews ![sherif s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sherif s.") SS sherif s. Small-Business (50 or fewer emp.) 5.0/5 "Good Solution for Handling My Business Chats" What do you dislike about Botpress? What I dislike about Botpress is that it struggles to accurately understand and translate text from images, often extracting incorrect data. It also ![Robert H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert H.") H Robert H. 3.5/5 "Responsive Support, But Lacking Conversation Management" What do you dislike about Botpress? Conversation management is a big struggle. Botpress is coming out with a new tool called Desk, but it's still not fully featured. The biggest issue is ##### 3. Missing Features Users struggle with **missing essential features** in Botpress, hindering effective conversation management and support capabilities. [ See 32 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1251216&qs=pros-and-cons#reviews) See Related User Reviews ![Robert H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert H.") H Robert H. 3.5/5 "Responsive Support, But Lacking Conversation Management" What do you dislike about Botpress? Conversation management is a big struggle. Botpress is coming out with a new tool called Desk, but it's still not fully featured. The biggest issue is ![Daniel L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel L.") DL Daniel L. Small-Business (50 or fewer emp.) 5.0/5 "Incredibly Easy to Use yet need some improvements" What do you dislike about Botpress? Lack of consistency, there are several bugs that must be worked around. The database engine its very basic and connecting to external databases doesnt ##### 4. Steep Learning Curve Users find the **steep learning curve** of Botpress challenging, particularly for complex customizations beyond basic features. [ See 30 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1252472&qs=pros-and-cons#reviews) See Related User Reviews JW Jack W. Small-Business (50 or fewer emp.) 4.0/5 "Empowers Automation with Essential Features" What do you dislike about Botpress? I had some issues with Botpress on my computer running Windows 7, where certain features like transition and condition options were invisible. Also, I ![Eudald C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eudald C.") EC Eudald C. Small-Business (50 or fewer emp.) 4.0/5 "Powerful, Customizable Platform with a Learning Curve and Room for Better Support" What do you dislike about Botpress? While Botpress is feature-rich, it can feel overwhelming at first for beginners. The documentation, though extensive, sometimes lacks real-world examp ##### 5. Poor Documentation Users find the **poor documentation** frustrating, leading to confusion and wasted time troubleshooting issues with Botpress. [ See 28 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1253525&qs=pros-and-cons#reviews) See Related User Reviews ![Muhammad Junaid A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Junaid A.") MA Muhammad Junaid A. Small-Business (50 or fewer emp.) 4.0/5 "The interface is good and it is easy to learn." What do you dislike about Botpress? Please allow using node modules in code nodes. Cannot use require or import. It is a highly requested feature, and it is still not added :( ![Abhinav W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhinav W.") AW Abhinav W. Enterprise (\> 1000 emp.) 5.0/5 "Easy to Use with Proactive, Helpful Support" What do you dislike about Botpress? Nothing much to add at this point. Although the product has evolved a lot, the documentation feels like it has been left a little behind. ![sherif s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sherif s.") SS sherif s. Business Owner Small-Business (50 or fewer emp.) 2/28/2026 "Good Solution for Handling My Business Chats" 5/5 What do you like best about Botpress? What I like most about Botpress is how quickly it connects with Meta platforms, making deployment fast and efficient. It gives a strong, smooth start to building and launching automated workflows without heavy setup delays. Review collected by and hosted on G2.com. What do you dislike about Botpress? What I dislike about Botpress is that it struggles to accurately understand and translate text from images, often extracting incorrect data. It also limits sending images directly to customers, which reduces flexibility in visual communication. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? Botpress helps me automate customer replies and organize conversations better. It saves time, captures leads automatically, and makes the sales process smoother. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JW Jack W. Founder Information Technology and Services Small-Business (50 or fewer emp.) 1/16/2026 "Empowers Automation with Essential Features" 4/5 What do you like best about Botpress? I like several features of Botpress such as the auto-greet messaging and the constant availability, which are really impressive for my automated lead capture needs. The integration capabilities, especially with make.com, are really convenient for connecting my Google lead sheet and email module. I also appreciate how Botpress sends email alerts and saves data in Google Sheets, which is crucial for its automated features. Learning these features on Botpress was easy and valuable for me, especially as a beginner looking to create powerful AI agents. Review collected by and hosted on G2.com. What do you dislike about Botpress? I had some issues with Botpress on my computer running Windows 7, where certain features like transition and condition options were invisible. Also, I think a clear and easy tutorial for all settings would be very helpful for beginners. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? I use Botpress to create automated lead capture chatbots for clients, solving the issue of relying on human presence. It offers valuable features like 24/7 availability, auto-greet messaging, integration with tools like Google Sheets, and email alerts, making it easy and automated. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite RU Robert Aaron U. Small-Business (50 or fewer emp.) 3/31/2026 "Simple and Powerful Integration with WhatsApp" 5/5 What do you like best about Botpress? I like the simplicity of handling and managing Botpress. I appreciate the ability to create independent flows and node architectures. I also value the integration and its simplicity with other communication channels like WhatsApp and Instagram, which is vital for reaching a massive audience here in Peru. Additionally, I notice that Botpress responds more naturally when using more modern LLMs compared to our previous system. Review collected by and hosted on G2.com. What do you dislike about Botpress? The generation of autonomous functions, creation of tables, or saving of data Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? Botpress resolves the dispersion of varied and unverified information on the internet by providing a limited context to the chatbot, ensuring that the responses are based on a reliable source of knowledge. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Aanya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aanya K.") AK Aanya K. Social Media Manager Small-Business (50 or fewer emp.) 6/20/2026 Guest users or non-business users of the software, not included in G2 scores. "Easy Integration, Simple to Use, and Great Value" 4/5 What do you like best about Botpress? Easy integration, easy to use, and priced lower. Review collected by and hosted on G2.com. What do you dislike about Botpress? There are fewer customization options, and it supports fewer different models. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? It makes building a chatbot easy during development. It’s cost-effective and straightforward to integrate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![ariel A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ariel A.") AA ariel A. Developer Small-Business (50 or fewer emp.) 10/4/2025 "Powerful and Customizable, But Not for Beginners" 3.5/5 What do you like best about Botpress? I like the ease of modifying the flow and training the bots in Botpress. I also value the ability to integrate custom functions, which allows me to create code for queries to my own APIs. Additionally, the quick response to incidents and queries is a great benefit when I use Botpress to set up customer service chatbots. Review collected by and hosted on G2.com. What do you dislike about Botpress? Sometimes the predefined actions don't work and I must make my own. Also, although the initial setup is easy for developers, it is not so easy for an end user. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? I use Botpress to build customer service chatbots, which solves the quick response to incidents and inquiries. Review collected by and hosted on G2.com. Show More 1/21/2026 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Zaid I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zaid I.") ZI Zaid I. 1/21/2026 "Scalable AI Chat Solution with Stellar Integration" 4.5/5 What do you like best about Botpress? I use Botpress for creating an AI agent integrated with WhatsApp, and I appreciate how it qualifies new leads through form submissions or clicks on WhatsApp chat during marketing campaigns. I like the scalability Botpress provides with its ready integrations and the level of customization available for building complex flows. Botpress allows us to start from a simple conversation flow and gradually scale to a complex flow with multi-intent use cases. The customization it offers gives us more control over the conversation logic, integrations, and UI behavior. Additionally, the support team guided me effectively on setting up my AI agent, making the configuration process much easier. Review collected by and hosted on G2.com. What do you dislike about Botpress? Nothing, all is working perfectly Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? I use Botpress to qualify new leads from forms or WhatsApp chats. It lets us scale from simple to complex flows and offers customization over conversation logic, integrations, and UI behavior. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Meikel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meikel M.") MM Meikel M. 1/16/2026 "Flexible Bot Creation with Botpress" 4.5/5 What do you like best about Botpress? I like Botpress because you can decide for yourself how and what you want to do. You always have the option to work with AI or do everything manually. It's not prescribed anywhere, and I think that's quite good. I'm also excited about the manual version because it allows me to configure my bot myself. The workspace is very clear, and I also find the studio very, very good. Additionally, if you delve into it a bit and watch a few videos, the setup is not necessarily difficult. Review collected by and hosted on G2.com. What do you dislike about Botpress? Yes, there are some functions that don't work quite perfectly yet, particularly in the AI field. But of course, I think everything will improve over time. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? I use Botpress to create bots for websites that can save companies a lot of time. The bots can independently answer times and other information, and I can integrate AI assistants. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![René N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "René N.") RN René N. 1/21/2026 "Intuitive Interface, possibility of improvement in integration of Sunshine Conversations" 4/5 What do you like best about Botpress? I really like the Botpress interface, it is very intuitive and easy to learn. I also value the quality of its documentation, as it allows me to progress in flow development quickly and independently. Additionally, the ability to create agents using LLMs is a feature that attracted me a lot. The initial setup was very easy, I entered the platform quickly and was guided in creating my first flow. Review collected by and hosted on G2.com. What do you dislike about Botpress? The integration with Sunshine Conversations has not worked well for me, no matter how many times I perform the integration, it does not connect to my profile. I also have difficulty adding different chatbots for each brand using Sunlight Conversations in combination with Zendesk. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? I use Botpress to design agents that handle frequent inquiries and redirect to human agents when necessary, providing immediate support and resolving questions autonomously and efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Мария .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Мария .") М Мария . Small-Business (50 or fewer emp.) 4/13/2026 "User-Friendly with Deep Customization" 5/5 What do you like best about Botpress? I find Botpress to be very user-friendly and adjustable, plus you can modify it on a deeper level. I really appreciate the web search feature because you can just place a website as your data source without having to export it, and it reads the data directly. The initial setup was quite easy, which was a relief. Overall, I'd rate it a 10 out of 10 for recommendation. Review collected by and hosted on G2.com. What do you dislike about Botpress? Not sure yet, still exploring Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? I use Botpress to answer FAQs for a website without exporting data. It's user-friendly and customizable. The web search feature reads data directly from the source. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AT Andy T. Student Small-Business (50 or fewer emp.) 4/28/2026 "Backbone of Our AI Receptionist Game" 5/5 What do you like best about Botpress? I use Botpress as the backbone of my AI receptionist business, and it helps businesses retain customers and never miss out on new opportunities. I particularly like the autonomous node feature. The easy-to-use interface is the most enjoyable part because Botpress designed it to be very clean. The initial setup was very easy, and I appreciate how it still manages to power everything smoothly. Review collected by and hosted on G2.com. What do you dislike about Botpress? The variable not being transferred into another workflow Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? I use Botpress to create AI receptionists, helping businesses retain customers and never miss out on new opportunities. Review collected by and hosted on G2.com. 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