--- title: Botpress Reviews meta_title: 'Botpress Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 507 reviews by the users' company size, role or industry to find out how Botpress works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 507 scale: '5' date_modified: '2026-07-21' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Botpress Reviews **Vendor:** Botpress **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.5/5.0 **Total Reviews:** 507 ## About Botpress Botpress is the enterprise-grade AI agent platform for customer support. Founded as an AI agent company, Botpress has spent 10 years building the infrastructure that makes enterprise-grade AI support possible, with over 750,000 agents shipped. Botpress offers a complete platform for building, deploying, and managing AI-powered customer support experiences. Its AI-native helpdesk combines ticket management, routing, agent workspaces, analytics, and customer communication channels in a single system, allowing AI agents and human agents to collaborate seamlessly while preserving full conversation context. Organizations can either integrate it with existing platforms such as Zendesk, Intercom, and Freshdesk or use it as a standalone solution. For teams that want to build their own AI agents, Botpress provides Studio, a visual no-code builder with integrations, knowledge base connectivity, and multi-channel deployment. Technical teams can also use the Agent Development Kit (ADK), a code-first framework that provides full control over agent logic, integrations, and behavior. Botpress can handle the tickets that every other tool escalates, due to its deep history is AI agent infrastructure. There is no technical ceiling on what it can do, and developer-level control is available for teams that need to go further. Botpress works on top of any existing helpdesk as an overlay or as a fully standalone helpdesk. In 2025, Botpress raised a $25M Series B led by FRAMEWORK Ventures with participation from HubSpot, Deloitte, and Inovia, to accelerate platform growth and global adoption. The company continues to expand its ecosystem of tools, integrations, and prebuilt workflows, making it easier for businesses to adopt AI agents in real-world use cases. Botpress stands at the center of the shift from static chatbots to autonomous AI systems. By providing the infrastructure for safe, scalable, and production-ready agents, Botpress enables companies to transform how work gets done across customer-facing and internal processes. ## Botpress Pros & Cons **What users like:** - Users value the **ease of use** of Botpress, enabling quick chatbot creation without the need for coding skills. (130 reviews) - Users appreciate the **flexible features** of Botpress, enabling rapid development of sophisticated AI-driven chatbots seamlessly integrated into their platforms. (89 reviews) - Users commend the **multiple tool integrations** of Botpress, simplifying chatbot implementation and enhancing adaptability to needs. (74 reviews) - Users value the **easy integrations** of Botpress, enhancing adaptability with tools like WhatsApp and Slack seamlessly. (72 reviews) - Users praise the **intuitive interface** of Botpress, making chatbot creation easy for everyone, including non-developers. (66 reviews) - Helpful (61 reviews) - Customization (58 reviews) - Chatbot Creation (56 reviews) - Users appreciate the **user-friendly interface** of Botpress, making chatbot creation accessible and straightforward from the start. (54 reviews) - Easy Creation (53 reviews) **What users dislike:** - Users face a **steep learning curve** with Botpress due to lack of guides and complex setup issues. (59 reviews) - Users face **limited features** in Botpress, struggling with conversation management and lacking essential functionality for effective support. (32 reviews) - Users struggle with **missing essential features** in Botpress, hindering effective conversation management and support capabilities. (32 reviews) - Users find the **steep learning curve** of Botpress challenging, particularly for complex customizations beyond basic features. (30 reviews) - Users find the **poor documentation** frustrating, leading to confusion and wasted time troubleshooting issues with Botpress. (28 reviews) - Users face **AI limitations** with Botpress, struggling with node management and lacking flexible integration options for conversation flows. (27 reviews) - Software Bugs (27 reviews) - Users face **integration issues** with Botpress, impacting usability and complicating the overall experience with documentation gaps. (25 reviews) - Complexity (24 reviews) - Complexity Issues (23 reviews) ## Botpress Reviews ### 1. Easy chatbots **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Botpress?** It is easy to implement and fast. You don't any knowledge and there are a lot of tutorials on youtube from their own channel. Easy integrations and a good customer support. I use it a lot. And it has lots of features to put in the cards. **What do you dislike about Botpress?** There is not really anything that I dislike. **What problems is Botpress solving and how is that benefiting you?** You don't need a huge customer service because a lot of questions are helped through the bot. ### 2. Good for beginners **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2024 **What do you like best about Botpress?** All the structure and tutorials related to the topic, as well as it has easy interface. **What do you dislike about Botpress?** About the credit limit, I know everything is not free but for student packagea are quit expensive. **What problems is Botpress solving and how is that benefiting you?** It's easy for we to understand the structure and what is workflow of my bit. ### 3. My personal experience with Botpress **Rating:** 4.0/5.0 stars **Reviewed by:** Rohit k. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Botpress?** One of the most helpful features about botpress is its simple user - friendly interface which is very simple and user friendly for beginners to use botpress. **What do you dislike about Botpress?** One of the downside of botpress i have experience is the software sometimes lag at times, impacting their overall experience and reduces it usability. Also one of the dislike feauture is its learning curve which is hard to understand for beginners. **What problems is Botpress solving and how is that benefiting you?** Botpress is a software which has helped me in boosting my client engagement. It saved my time a lot and also add a great feauture for my website. Also After learning botpress this help me in starting my freelancing career.. ### 4. Low code no code in Botpress **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Botpress?** Botpress offers an interactive studio sandbox for no code, low code development. Yet, still offering more advanced features for typical programmers. They are constantly adding features and do not shy away from taking community feedback. **What do you dislike about Botpress?** The wrappers around AI prompts may occasionally cause unexpected results. Additionally, the restriction in looping a similar node more than 3 times was a problem until they added a feature to set that limit accordingly. **What problems is Botpress solving and how is that benefiting you?** Reducing human time spent on non-value added task by letting the chatbot replace some of these tasks ### 5. Botpress Review!! A honest opinion. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Botpress?** Ease of Use. Quick start up time needed to go live. **What do you dislike about Botpress?** limited integration with third-party applications. No / Bad option for transfer to a human agent. **What problems is Botpress solving and how is that benefiting you?** Lead Generations and Chatbot assistance for our users. ### 6. Great product **Rating:** 3.5/5.0 stars **Reviewed by:** Priscilla A. | Customer Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Botpress?** Really easy to implement and build ai systems **What do you dislike about Botpress?** I do not dislike anything about this product **What problems is Botpress solving and how is that benefiting you?** It's is making life easier to deploy a service to end users ### 7. iMPRESSIVE **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Botpress?** the generative Ai Agent , uploading different formats of knowledge bases **What do you dislike about Botpress?** There is no custom model or on-premise model for government entities **What problems is Botpress solving and how is that benefiting you?** Improve Customers SLA's for the services ### 8. Great platform and great community **Rating:** 5.0/5.0 stars **Reviewed by:** Afonso L. | Fundador, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Botpress?** When it comes down to chatbots there is no platform that is as good as bot press. They are constantly improving the features and listening in to feedback. **What do you dislike about Botpress?** Nothing negative to say really, maybe I would enjoy if you had more control of the knowledge base answers **What problems is Botpress solving and how is that benefiting you?** Helping me make AÍ chatbots for other and my own business ### 9. Very eaay to use yet very powerfull **Rating:** 5.0/5.0 stars **Reviewed by:** Souissi A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Botpress?** It handles all communications 24/7. It's like having 3 dedicated teams working around the clock! **What do you dislike about Botpress?** Nothing really! I haven't had any issues! **What problems is Botpress solving and how is that benefiting you?** Customers are answered prompltly 24/7 ### 10. Chatbot Creation with Artificial Intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Cesar Augusto B. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Botpress?** Overall, it's interesting and satisfying; it helps spark the imagination to create interesting bots **What do you dislike about Botpress?** At first, it's a bit difficult to understand the interface. **What problems is Botpress solving and how is that benefiting you?** I am developing an assistant to serve on different channels, which helps me make the first approach with prospects for my services and products. ### 11. Awesome...but more customization needed **Rating:** 3.5/5.0 stars **Reviewed by:** rupen a. | software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Botpress?** I like the Setup UI (drag and drop which shows flow), Integration features, subject expert or KB integration. **What do you dislike about Botpress?** More info needed if we need to self host and try before using the paid features. I understand that they have free tier, but selfhosting is another feature that most of the users are interested in. **What problems is Botpress solving and how is that benefiting you?** Providing chatbot to retrieve details from system. ### 12. Best AI Chatbot, highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed J. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Botpress?** The integration of Botpress with Whatsapp, Instagram and web is amazing. **What do you dislike about Botpress?** It needs an option to add agent interaction **What problems is Botpress solving and how is that benefiting you?** Botpress is helping our clients in storing leads that comes to the website for interaction. It also helped them with order details for ecommerce business ### 13. best Ai app **Rating:** 5.0/5.0 stars **Reviewed by:** James J. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Botpress?** I just love this applicaiton this ia fnatastic **What do you dislike about Botpress?** I had no real dislikes to be honest,,,,, **What problems is Botpress solving and how is that benefiting you?** Botpress solving customer serivce and ai assistants ### 14. Awesome, entertaining and enriching experiment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Botpress?** It's simple and intuitive, I've got some basic knowledge on computer science and AI and thanks to Botpress I can create my own chatbot ! **What do you dislike about Botpress?** Not much thing, it's really well built so I don't think to any disappointments about Botpress **What problems is Botpress solving and how is that benefiting you?** Botpress helps me built an interactive QnA for my business, I use it to help the support team in the user support. ### 15. Exceptional product, helped me launch a chat-based business in less than a month! **Rating:** 5.0/5.0 stars **Reviewed by:** Hamilton B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Botpress?** Easy to use and to implement, low-code, several integrations, AI-powered functions, helpful community on Discord **What do you dislike about Botpress?** Some bugs in Studio, but nothing that disqualifies the core product **What problems is Botpress solving and how is that benefiting you?** Botpress is the core engine for our user interaction, since we deliver our services via chat. ### 16. Easy to use, and implement multiple bots **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Botpress?** It is very easy to use, its great that it can pull data from documents, websites and etc with every little training. **What do you dislike about Botpress?** It would be great if it had an open API that you could create your own custom chat experiance using the bot though say a mobile app. **What problems is Botpress solving and how is that benefiting you?** We plan on using it for employees to ask questions they may usually ask to HR or other departments, we also plan on implamenting on various websites for services. ### 17. One of the best generative AI chatbots I've used to date **Rating:** 5.0/5.0 stars **Reviewed by:** Anton Y. | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Botpress?** Very easy to create chatbots provided you understand the features and how they work together, **What do you dislike about Botpress?** Aside from prompt engineering, it feels like there are limited options to training the AI on how to do certain things. **What problems is Botpress solving and how is that benefiting you?** Building knowledge bases at speed! ### 18. An instrumental start for my agency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Botpress?** - Highly customisable, almost anything can be done with a little bit of code - Active community, questions get answered pretty quickly - Built-in table to save data - Able to embed as iframe, you pretty much have your own little ChatGPT within your website **What do you dislike about Botpress?** - Requires some coding knowledge to understand and utilise the platform to its fullest extent - Knowledge retrieval with AI can be improved **What problems is Botpress solving and how is that benefiting you?** Automating customer support while being able to qualify leads, creating AI personas, reducing man hours for internal staff training. Basically any use case that requires a knowledge base. ### 19. Easy to create chat bot for customers without any coding experience for new developers **Rating:** 3.0/5.0 stars **Reviewed by:** Taha A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Botpress?** Easy to use.Easy to create chat bot for customers without any coding experience **What do you dislike about Botpress?** It is hard to select different templates **What problems is Botpress solving and how is that benefiting you?** Customer services ### 20. Very fast ai assistant **Rating:** 4.0/5.0 stars **Reviewed by:** Marwan W. | Co-Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Botpress?** Abillity to create reliable ai assistants vrry fast **What do you dislike about Botpress?** Pretty pricey tbh but uf you make good optimization its good **What problems is Botpress solving and how is that benefiting you?** 24 customer service ### 21. Simple tool, great results **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Botpress?** Botpress simplifies the process of making a chatbot and makes the design flow a lot more visual. It abstracts away a lot of the tedious things, while still allowing for fairly advanced customization. **What do you dislike about Botpress?** The documentation for some of the Botpress APIs were a bit unclear, making them not the easiest to use. **What problems is Botpress solving and how is that benefiting you?** Makes the development process fast and easy, perfect when you don't need an incredibly customized chatbot. ### 22. Perfect for building bespoke AI assistants **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Botpress?** It had a very low barrier to entry. Very easy to understand and they have a YouTube channel with many walkthroughs. Easy integration and helpful support **What do you dislike about Botpress?** Not really a downside to be honest I need to improve my own skills **What problems is Botpress solving and how is that benefiting you?** Helping automate customer service and building ai agents to replicate clients ### 23. Smart and dynamic bot **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Botpress?** - Easy to use and implement - Quick support - Simple integration with external tools **What do you dislike about Botpress?** - ai code feature is uselful but some basic knowledge of coding is still needed to implement it **What problems is Botpress solving and how is that benefiting you?** We wanted to create a bot that could support the user in the navigation in a large website ### 24. Best tool to create your own AI Chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav Kumar C. | Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Botpress?** Its user friendly GUI helps during creating chatbox. very easy to use and is actually a user friendly. It can be integrated with other tool very easily. **What do you dislike about Botpress?** I have not found any issue that could be highlighted. **What problems is Botpress solving and how is that benefiting you?** Its user friendly GUI helps in creating chatbot for our businesses and service. ### 25. My first bot experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Botpress?** Ease of use and ease of implementation , lots of support from the community **What do you dislike about Botpress?** Pricing can be confusing as well as cost calulation **What problems is Botpress solving and how is that benefiting you?** I work for a company that provides call center services, however in Mexico 90% of users prefer Whatsapp than calling , hence, creating a bot makes more sense. ### 26. If you want to implement it easily and quickly, you know what to do. **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Botpress?** the versatility with which bots are implemented. The different options, and obviously the inclusion of artificial intelligence **What do you dislike about Botpress?** That you need to have a certain technical level to be able to use the tool. It doesn't seem like a very intuitive interface to me. **What problems is Botpress solving and how is that benefiting you?** Automatic responses on social media and customer service on the web ### 27. An amazing bot builder with great advanced featurss **Rating:** 5.0/5.0 stars **Reviewed by:** Tia C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Botpress?** I like the intent features, this really stands out from other bot builders. **What do you dislike about Botpress?** I don't have any downsides, it is great! **What problems is Botpress solving and how is that benefiting you?** Creating decent bots for websites in multiple languages ### 28. Amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed E. | Artificial Intelligence Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Botpress?** always updated with new tools Easy to use almost all integrations available Good customer support **What do you dislike about Botpress?** maybe slow response time not that easy for API's **What problems is Botpress solving and how is that benefiting you?** Customer support for agencies ### 29. one of the best and cost effective tool to generate chatbot with power of AI **Rating:** 5.0/5.0 stars **Reviewed by:** Govind Singh M. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2023 **What do you like best about Botpress?** It is very easy to integrate and develop by using its studio or SDK depends on our needs. it is having good documentation and its implementation is very easy. **What do you dislike about Botpress?** its SDK is still in development mode so plan it in production cafefully. **What problems is Botpress solving and how is that benefiting you?** i have developed restaurant ordering bot and botpress made it very easily and saved time cost and resources ### 30. Best platform for AI chatbotd **Rating:** 5.0/5.0 stars **Reviewed by:** Junaid S. | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Botpress?** The integration of botpress with many applications and developments **What do you dislike about Botpress?** I find no downsides of the botpress but the performance can be improved **What problems is Botpress solving and how is that benefiting you?** It helps our ed tech startup in getting inquiry. The data is collected smartly via the bots ### 31. Botpress has significant capability among chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Botpress?** Botpress is extensible and has several integrations; basically every feature I need and I can segment my workflows into a component like structure. **What do you dislike about Botpress?** Learning curve could be improved. Ease of use. **What problems is Botpress solving and how is that benefiting you?** Low code solution to fast results ### 32. It’s very good for making easy and quick chat bot. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Botpress?** It's great for making speed gadgets. It's also free and this world it's extraordinary. **What do you dislike about Botpress?** Maybe I have a problem with using knowledge base, because the ai isn't work enough good in searching and I can't write a normal sentence and get normal output. **What problems is Botpress solving and how is that benefiting you?** I want to make a ai chat bot for school websites. ### 33. great app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Botpress?** it was ver y ghelpful when creating Ai agents **What do you dislike about Botpress?** overall I didntnhave many issues it was occasionally slow to load **What problems is Botpress solving and how is that benefiting you?** I needed a n app that would be reliable and botpress is thart ### 34. Democracy of AI chatbots **Rating:** 4.5/5.0 stars **Reviewed by:** Tomás S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Botpress?** They made easy the way people can interact with AI and chatbots. **What do you dislike about Botpress?** Their support could improve. The only channel is discord and is hard to keep get answers. **What problems is Botpress solving and how is that benefiting you?** Customer solving with a human-feel approach for the chatbots. ### 35. Fairly good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Botpress?** It's really easy to build and deploy chatbots **What do you dislike about Botpress?** I would like to know how much costs the services once the final deploy starts **What problems is Botpress solving and how is that benefiting you?** The conection betwen things, whatsapp, webs, openai... ### 36. very good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Botpress?** the ability to customise bots to a large extent **What do you dislike about Botpress?** some features are a little unintuitive to use **What problems is Botpress solving and how is that benefiting you?** it is helping build chatbots for clients that require them ### 37. We've been using Botpress for months and it's amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Bogdan A. | Head of Support, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Botpress?** The unlimited number of integrations it has! It's perfect for any type of workflow you'd like to perform: Cancellations, refunds, authentifications and many more! **What do you dislike about Botpress?** Everything was perfect! I've got nothing bad to say about it. **What problems is Botpress solving and how is that benefiting you?** Adding more features. ### 38. Good chatbot product for SMEs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Botpress?** Simple and competitive fee structure New gen AI features Good UI and design console runs smooth **What do you dislike about Botpress?** A little bit lack of integration flexibility for human handovers. Only supports Zendesk at the moment. No voice capability. **What problems is Botpress solving and how is that benefiting you?** Chatbot to handle customer enquiries and create support tickets. Cost savings comparing to human call centre. ### 39. Beginner in botpress **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2023 **What do you like best about Botpress?** That it is so easy to integrate in any webpage. **What do you dislike about Botpress?** That GPT-4 was not in the options, but now I understand that it is available. That it not so easy to send an email from the workflow. **What problems is Botpress solving and how is that benefiting you?** It will give information about our webpage/business, and also helping our customers in the service that we are delivering. The bot take care of one part of the service, the human of the rest of it. ### 40. Great chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Botpress?** Botpress is a great solution to embed chatbots into your website. **What do you dislike about Botpress?** So far I like everything, great solution **What problems is Botpress solving and how is that benefiting you?** AI assistant both integration. ### 41. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Botpress?** Easy to use, easy to find and understand the global process **What do you dislike about Botpress?** Lil bug about some node like, to understand some node it might be hard to get it **What problems is Botpress solving and how is that benefiting you?** I launch my own business ### 42. Industrial grade A.I at your fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Botpress?** It's so simple to use, anything that is not immediately obvious, is supported by excellent video tutorials and a super supportive Discord community. The majority of useful integrations and essential features are ready to go, and easy to implement. **What do you dislike about Botpress?** A little bit of lag on the bots occasionally **What problems is Botpress solving and how is that benefiting you?** Providing a stable chatbot infrastructure ### 43. Botpress is the way to go!! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris G. | Operations Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Botpress?** The best thing that I like about botpress is that it is open source and it's completely free to use. Also they make replies online easy and effortless when you have them helping you out. **What do you dislike about Botpress?** There is only one thing I can think of which is it's still not like dealing with a human being but it is as close as it gets with Botpress you can almost forget you're talking to a bot. **What problems is Botpress solving and how is that benefiting you?** It has solved initial conversations with customers and gets them to the right place instead of taking up resources that are needed in other places. This company has been a benefit to our business. ### 44. Perfect bot builder for Anyone **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Botpress?** Super easy to use, lot of resources from the team and Discord **What do you dislike about Botpress?** As any platform it can have its own limitations **What problems is Botpress solving and how is that benefiting you?** Customer support help ### 45. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Botpress?** The countless integrations they created for us **What do you dislike about Botpress?** Sometimes it gets hard to understand the workflow **What problems is Botpress solving and how is that benefiting you?** I'm building in a couple hours very complex integrations ### 46. Botpress is a great platform for automations and chatbot building. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Botpress?** Once you've figured out the meccanics of it, it's really straight forward. **What do you dislike about Botpress?** It can be buggy occasionally, but nothing that problematic. **What problems is Botpress solving and how is that benefiting you?** It's helping me develop custom automation solutions. ### 47. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Botpress?** The semplicity of use is definitely a strong point **What do you dislike about Botpress?** It can get messy sometimes, but it's still awesome **What problems is Botpress solving and how is that benefiting you?** It's making automations extremely simple ### 48. Easy to use in creating complex chat workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Vinaygouda P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Botpress?** Drag and drop system and programmaticle chat workflow **What do you dislike about Botpress?** No comprohensive documentation. No support for custom chat components. **What problems is Botpress solving and how is that benefiting you?** To cater to user by providing contextual chat support ### 49. A bit confusing the first days because i came up with a lot of ideas but nice **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Botpress?** The easy deployment to diferent platforms **What do you dislike about Botpress?** Princing blurrines at the beginning of using it **What problems is Botpress solving and how is that benefiting you?** New way to interact with the systems ### 50. Botpress allows you to set up a bot for your business in a simple and fast way. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Botpress?** Its ease of use and accessibility **What do you dislike about Botpress?** Botpress sometimes tends to change language unexpectedly. **What problems is Botpress solving and how is that benefiting you?** We needed a bot to guide our questions on certain issues regarding their CSE. ## Botpress Discussions - [Is Botpress good?](https://www.g2.com/discussions/is-botpress-good) - 2 comments, 2 upvotes - [Is it possible to translate the backend to german? Some of our clients would prefer that.](https://www.g2.com/discussions/31311-is-it-possible-to-translate-the-backend-to-german-some-of-our-clients-would-prefer-that) - 1 comment, 1 upvote - [How do you use Botpress?](https://www.g2.com/discussions/how-do-you-use-botpress) - 2 comments - [Is Botpress open source?](https://www.g2.com/discussions/is-botpress-open-source) - 3 comments - [What language does Botpress use?](https://www.g2.com/discussions/what-language-does-botpress-use) - 2 comments - [View Botpress pricing details and edition comparison](https://www.g2.com/products/botpress/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+06%3A21%3A45+-0500&secure%5Bsession_id%5D=1c8508f8-e783-4d84-8e97-038101f90794&secure%5Btoken%5D=6eb43e95623aa3f9312919304bc8863ee66a6f692c762ad54d6a9393d3371efb&format=llm_user) ## Botpress Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Botpress Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Scalability and Performance - Generative AI Infrastructure** - AI High Availability - AI Model Training Scalability - AI Inference Speed **Prompt Engineering - Large Language Model Operationalization (LLMOps) ** - Prompt Optimization Tools - Template Library **Inference Optimization - Large Language Model Operationalization (LLMOps)** - Batch Processing Support **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails **Workflow Design & Integration - AI Orchestration** - Dependency Management - Workflow Coordination - Multi-Provider API Connectivity - Multi-Step Workflow Creation - Enterprise System Integration - Real-Time Data Pipelines **Self-Service Experience** - Knowledge Base - Mobile Optimization - Personalization **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Cost and Efficiency - Generative AI Infrastructure** - AI Cost per API Call - AI Resource Allocation Flexibility - AI Energy Efficiency **Model Garden - Large Language Model Operationalization (LLMOps)** - Model Comparison Dashboard **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance Optimization & Analytics - AI Orchestration** - Workflow Performance Dashboards - Workflow Reporting - Resource Utilization Monitoring - Computational Resource Management - Dynamic Scaling - Component Monitoring **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Integration and Extensibility - Generative AI Infrastructure** - AI Multi-cloud Support - AI Data Pipeline Integration - AI API Support and Flexibility **Custom Training - Large Language Model Operationalization (LLMOps)** - Fine-Tuning Interface **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Governance & Compliance Controls - AI Orchestration** - Regulatory Compliance - Governance Policy Enforcement - Role-Based Access Control - Audit Trail Management - Security Protocols **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security and Compliance - Generative AI Infrastructure** - AI GDPR and Regulatory Compliance - AI Role-based Access Control - AI Data Encryption **Application Development - Large Language Model Operationalization (LLMOps) ** - SDK & API Integrations **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Usability and Support - Generative AI Infrastructure** - AI Documentation Quality - AI Community Activity **Model Deployment - Large Language Model Operationalization (LLMOps) ** - One-Click Deployment - Scalability Management **Guardrails - Large Language Model Operationalization (LLMOps)** - Content Moderation Rules - Policy Compliance Checker **Model Monitoring - Large Language Model Operationalization (LLMOps)** - Real-Time Performance Metrics **Security - Large Language Model Operationalization (LLMOps)** - Access Control Management **Gateways & Routers - Large Language Model Operationalization (LLMOps)** - Request Routing Optimization **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Botpress Alternatives - [Voiceflow](https://www.g2.com/products/voiceflow/reviews) - 4.6/5.0 (111 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,723 reviews)