# Best Chatbots Software - Page 30 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention. ### Core Capabilities of Chatbot Software To qualify for inclusion in the Chatbots category, a product must: - Provide an output based on the initial request in written or speech form - Allow for the automation of formerly human-necessary tasks - Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface ### Common Use Cases for Chatbot Software Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include: - Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center) - Handling sales and marketing knowledge base queries with automated, scripted responses - Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests ### How Chatbot Software Differs from Other Tools Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension. ### Insights from G2 on Chatbot Software Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption. ## Top Chatbots Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,648 reviews) | Omnichannel ticket management with AI-assisted workflows | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 2 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,719 reviews) | Knowledge-base-grounded AI for support deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 3 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (631 reviews) | No-code AI agents for 24/7 customer response | "[Customization, Training, and Easy Setup with Strong Integration Options](https://www.g2.com/survey_responses/jotform-ai-agents-review-13081453)" | | 4 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,495 reviews) | AI SDR for real-time website visitor qualification | "[Qualified Turns Our Chatbot into a Scalable, Low-Maintenance AI SDR](https://www.g2.com/survey_responses/qualified-review-13089717)" | | 5 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,026 reviews) | AI-powered messaging and review management for multi-location brands | "[Fantastic Client Satisfaction Management Program!](https://www.g2.com/survey_responses/birdeye-review-10182435)" | | 6 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,843 reviews) | Live chat and AI chatbot for small business websites | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" | | 7 | [Paylocity](https://www.g2.com/products/paylocity/reviews) | 4.4/5.0 (5,995 reviews) | — | "[Seamless All-in-One HR Platform That Saves Hours](https://www.g2.com/survey_responses/paylocity-review-12915096)" | | 8 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (478 reviews) | WhatsApp Business API with automation and shared inbox | "[Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up](https://www.g2.com/survey_responses/wati-review-13092376)" | | 9 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,466 reviews) | Omnichannel contact center with intelligent routing and API integration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 10 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,444 reviews) | — | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | ## G2 Grid® for Chatbots Software ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=90225&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=144283) Highlighted products: Zendesk for Customer Service, Fin, Jotform AI Agents, Qualified, Birdeye, Tidio, Paylocity, and Wati. Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=qualified&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=wati) ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 765 ### Category Stats (Jul 2026) - **Average Rating**: 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: TxtCart (+4.99%) - Among all products in this category, TxtCart recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,200+ Authentic Reviews - 765+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Chatbots Software Is Best for Your Use Case? - **Leader:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Highest Performer:** [Twixor](https://www.g2.com/products/twixor/reviews) - **Easiest to Use:** [Birdeye](https://www.g2.com/products/birdeye/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [Fin](https://www.g2.com/products/fin/reviews) --- **Sponsored** ### Ada Ada is an enterprise Agentic Customer Experience (ACX) company that helps large organizations deploy, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed across the world's most demanding enterprise environments. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: the ACX Platform (AI agent management across every channel and language, no engineering dependency required), ACX Practice (a structured methodology for building, governing, and scaling an ACX program), and ACX Experts (who work alongside internal teams to build lasting internal fluency). The ACX Platform is designed with these core components: - Reasoning Engine™: A patent-pending intelligence layer that powers the AI agent across all channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Across Ada's customer base, the impact extends beyond efficiency metrics. At ClickUp, support agents shifted from manually building chatbot content to specializing in product areas and contributing to lifecycle and retention strategy. At Endy, volume relief created new AI coaching and QA roles rather than headcount reductions. Ada is built for enterprise organizations with high-volume, complex support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-07-14T20%3A27%3A14Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Fopen_modal_url%3D%252Fproducts%252Fbotpenguin%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fchatbots%2526source%253Dcategory&secure%5Btoken%5D=326bf6154c19fd18f0eab9e09e345ca43e5c1299b9562c25a2ae5509b33f6adc&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Fplatform%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Chatbots Software Products in 2026? ### 1. [Trring me](https://www.g2.com/products/trring-me/reviews) Trring Me is a one-stop Omnichannel Solution that provides customized and convenient customer care, broaden the reach and improves engagements by allowing interaction with existing and new customers on popular social platforms like Whatsapp, Instagram, Facebook, and Telegram! **Who Is the Company Behind Trring me?** - **Seller:** [Mobishastra Technologies](https://www.g2.com/sellers/mobishastra-technologies) - **Year Founded:** 2018 - **HQ Location:** Dubai, AE - **LinkedIn® Page:** https://www.linkedin.com/company/trring-me (3 employees on LinkedIn®) ### 2. [Twerlo](https://www.g2.com/products/twerlo/reviews) The love for technology and the desire to add value to people’s lives inspired the founding of TWERLO. This initiated the start of our journey to build rule-based, AI-based, intellectual conversational bots that add value to businesses by delivering great customer experience. Integrated to your existing customer support, we help your team to work faster and smarter by providing conversational AI that optimizes the workflow ensuring freedom to focus on what really matters to the customer. Our knowledge of technology, human psychology and language enabled us to create a real-life conversational experience between bots and humans, using NLP ( Natural Language processing) and other AI aspects. These technology solutions successfully help your company to dramatically lower costs and also provide better customer experience. **Who Is the Company Behind Twerlo?** - **Seller:** [Twerlo AI](https://www.g2.com/sellers/twerlo-ai) - **HQ Location:** Dubai, AE - **LinkedIn® Page:** https://www.linkedin.com/company/twerlo/ (85 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Twerlo? **"[It is best business solutiuons provider application in the industry](https://www.g2.com/survey_responses/twerlo-review-9833477)"** **Rating:** 5.0/5.0 stars *— Nikhil C.* [Read full review](https://www.g2.com/survey_responses/twerlo-review-9833477) --- ### 3. [TXTGENIE AI](https://www.g2.com/products/txtgenie-ai/reviews) TXTGENIE AI automates SMS scheduling with personality customization, adding a personal touch to your automated messages. **Who Is the Company Behind TXTGENIE AI?** - **Seller:** [TXTGENIE AI](https://www.g2.com/sellers/txtgenie-ai) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 4. [Ultra Hal Assistant](https://www.g2.com/products/ultra-hal-assistant/reviews) Ultra Hal Assistant is an artificial intelligence conversation simulator that is capable of being a digital secretary and companion. **Who Is the Company Behind Ultra Hal Assistant?** - **Seller:** [Zabaware](https://www.g2.com/sellers/zabaware) - **HQ Location:** Erie, PA - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business ### 5. [Uniti AI](https://www.g2.com/products/uniti-ai/reviews) Uniti AI is an advanced AI-powered platform designed to revolutionize lead management by engaging, qualifying, and converting leads into customers around the clock. Unlike traditional chatbots, Uniti AI utilizes generative AI to comprehend complex inquiries and deliver intelligent, personalized responses. This ensures that businesses never miss an opportunity, as the AI operates 24/7 across multiple communication channels, including email, SMS, WhatsApp, and website chat. By integrating seamlessly with existing email systems like Gmail and Outlook, as well as CRMs such as Salesforce and HubSpot, Uniti AI streamlines workflows and enhances the efficiency of sales teams. **Who Is the Company Behind Uniti AI?** - **Seller:** [Uniti AI](https://www.g2.com/sellers/uniti-ai) - **Year Founded:** 2024 - **HQ Location:** New York, New York, United States - **LinkedIn® Page:** https://www.linkedin.com/company/uniti-ai (14 employees on LinkedIn®) ### 6. [Unless](https://www.g2.com/products/unless/reviews) UNLESS is the leading Customer Success AI Platform for Europe's regulated sectors, covering sales, marketing, and customer support by providing automated assistance, AI-powered search, and agent task automation for both customers and teams, while ensuring robust privacy protection and compliance. **Average Rating:** 4.5/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Unless?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind Unless?** - **Seller:** [Unless](https://www.g2.com/sellers/unless) - **Year Founded:** 2016 - **HQ Location:** Amsterdam, NL - **Twitter:** @unless (344 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/unless-com/ (18 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Unless? **"[No more boring and generic landing pages](https://www.g2.com/survey_responses/unless-review-2968903)"** **Rating:** 5.0/5.0 stars *— Manny C.* [Read full review](https://www.g2.com/survey_responses/unless-review-2968903) --- **"[Simple user friendly platform for a complex job](https://www.g2.com/survey_responses/unless-review-2971484)"** **Rating:** 4.5/5.0 stars *— Oliver B.* [Read full review](https://www.g2.com/survey_responses/unless-review-2971484) --- ### 7. [UseChat](https://www.g2.com/products/usechat/reviews) UseChat brings ChatGPT to your website for your users, offering a personalized and interactive experience. **Who Is the Company Behind UseChat?** - **Seller:** [UseChat](https://www.g2.com/sellers/usechat) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 8. [Vaubot](https://www.g2.com/products/vaubot/reviews) Facebook messenger, Instagram DM, WhatsApp & Telegram Chatbot with Social Posting & AI Content Generator. **Who Is the Company Behind Vaubot?** - **Seller:** [MK Digital Group](https://www.g2.com/sellers/mk-digital-group) - **Year Founded:** 2015 - **HQ Location:** North Sydney, AU - **LinkedIn® Page:** http://www.linkedin.com/company/dexterous-group-pty-ltd (111 employees on LinkedIn®) ### 9. [Vee](https://www.g2.com/products/vee-s-a-vee/reviews) An intelligent consultant people enjoy talking to Vee has already spoken with millions of people, effectively implementing business processes for dozens of companies from various industries. **Who Is the Company Behind Vee?** - **Seller:** [Vee S.A](https://www.g2.com/sellers/vee-s-a) - **Year Founded:** 2012 - **HQ Location:** Gdańsk, PL - **LinkedIn® Page:** http://linkedin.com/company/veecenter (80 employees on LinkedIn®) ### 10. [Verascape](https://www.g2.com/products/verascape/reviews) Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels. **Who Is the Company Behind Verascape?** - **Seller:** [Verascape](https://www.g2.com/sellers/verascape) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/verascape/ (2 employees on LinkedIn®) ### 11. [Vercel Demo Chat SDK](https://www.g2.com/products/vercel-demo-chat-sdk/reviews) The Vercel Demo Chat SDK is a comprehensive solution designed to streamline the development of chat applications using Next.js. It offers developers a robust framework to build, deploy, and scale real-time messaging platforms efficiently. Key Features and Functionality: - Next.js Integration: Seamlessly integrates with Next.js, enabling server-side rendering and optimized performance. - Real-Time Messaging: Supports instant messaging capabilities, ensuring users experience real-time communication. - Scalability: Built to handle varying loads, making it suitable for applications of all sizes. - User Authentication: Provides secure user authentication mechanisms, including email and password sign-up and sign-in processes. - Customizable UI Components: Offers a range of pre-built, customizable user interface components to accelerate development. Primary Value and User Solutions: The Vercel Demo Chat SDK simplifies the complex process of developing chat applications by providing a ready-to-use framework that integrates seamlessly with Next.js. It addresses common challenges such as real-time data handling, scalability, and user authentication, allowing developers to focus on creating unique features and enhancing user experience. By leveraging this SDK, developers can significantly reduce development time and effort, leading to faster deployment and more robust chat applications. **Who Is the Company Behind Vercel Demo Chat SDK?** - **Seller:** [Next.js Chatbot](https://www.g2.com/sellers/next-js-chatbot) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 12. [Verizon Virtual Agent](https://www.g2.com/products/verizon-virtual-agent/reviews) Virtual Agent is a conversational, digital self-assistant for your customers. Consumers connect with you through their preferred channel 24x7x365 to resolve common inquiries and transactions. You gain an efficient way to manage repetitive tasks, control costs and maintain conversation context throughout the customer experience. **Who Is the Company Behind Verizon Virtual Agent?** - **Seller:** [Verizon Enterprise](https://www.g2.com/sellers/verizon-enterprise) - **Year Founded:** 1988 - **HQ Location:** Basking Ridge, NJ - **Twitter:** @VerizonEnterpr (7 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1094/ (15,424 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise ### 13. [versaChat](https://www.g2.com/products/versachat/reviews) versaChat is not just another chatbot—it's a fully configurable, AI-powered digital assistant designed to transform how organizations interact, support, and operate. Whether you’re in banking, healthcare, education, retail, logistics, or any other industry, versaChat adapts to your unique needs, delivering seamless automation and personalized engagement 24/7. **Who Is the Company Behind versaChat?** - **Seller:** [vInnovate Technologies](https://www.g2.com/sellers/vinnovate-technologies) - **Year Founded:** 2019 - **HQ Location:** Lonavala, IN - **LinkedIn® Page:** https://www.linkedin.com/company/vinnovate-technologies (29 employees on LinkedIn®) ### 14. [VIM Bots](https://www.g2.com/products/vim-bots/reviews) VIM Bots is a complete solution to build, manage and optimize chatbots for your AP Team processes. **Who Is the Company Behind VIM Bots?** - **Seller:** [VIMBOTS](https://www.g2.com/sellers/vimbots) - **Year Founded:** 2015 - **HQ Location:** San Jose, US - **Twitter:** @SpotlineInc (51 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/spotline-inc- (89 employees on LinkedIn®) ### 15. [ViSight Chatbot](https://www.g2.com/products/visight-chatbot/reviews) Optimising and engaging customers with omni-channel software and integrated business analytics. **Who Is the Company Behind ViSight Chatbot?** - **Seller:** [CYNGUS TECHNOLOGIES](https://www.g2.com/sellers/cyngus-technologies) - **Year Founded:** 2006 - **HQ Location:** Kuala Lumpur, MY - **LinkedIn® Page:** https://www.linkedin.com/company/cyngus-technologies (20 employees on LinkedIn®) ### 16. [Vizir.co](https://www.g2.com/products/vizir-co/reviews) Vizir is a no-code chatbot builder for enterprises. IT and HR teams use our platform to create internal chatbots that both improves the employee experience and reduces repetitive tasks. Vizir is an agnostic solution, deployed natively into your internal messaging apps: Microsoft Teams, Google Chat, Slack, Webex, etc... Chatbots for IT support allow employees to get help about their business applications, digital workplace tools and any devices they use. The bot provide users assistance 24/7, decreases the number of tickets, or qualifies and creates tickets in the customers IT tool (Jira, Easyvista, ServiceNow, GLPI,...) and also send push notifications to reduce the number of avoidable requests. Chatbots for HR support helps employees get critical and recurring information about holidays, security, covid policy, etc... **Who Is the Company Behind Vizir.co?** - **Seller:** [Vizir](https://www.g2.com/sellers/vizir) - **Year Founded:** 2016 - **HQ Location:** Paris, FR - **Twitter:** @myvizir (218 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5388723 (4 employees on LinkedIn®) ### 17. [Vizury](https://www.g2.com/products/vizury/reviews) Vizury, launched in 2007, is an performance-focused MarTech solution that empowers brands to achieve higher funnel conversions and customer retention. Since inception, the focus of our unique technology-driven services have always been the ability to bring customers back to a brand's website, mobile app or retail store and improve new customer acquisition, retention and brand loyalty. After launching and achieving global scale, the platform and business of Vizury were acquired by Affle in 2018. For any queries, please write to hello@vizury.com. **Average Rating:** 4.3/5.0 **Total Reviews:** 28 **How Do G2 Users Rate Vizury?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10) **Who Is the Company Behind Vizury?** - **Seller:** [Affle](https://www.g2.com/sellers/affle) - **Year Founded:** 2005 - **HQ Location:** Singapore, Singapore - **Twitter:** @affle (2,069 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/66741/ (437 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 55% Mid-Market, 28% Small-Business #### What Are Recent G2 Reviews of Vizury? **"[Super](https://www.g2.com/survey_responses/vizury-review-4927092)"** **Rating:** 4.5/5.0 stars *— Maria R.* [Read full review](https://www.g2.com/survey_responses/vizury-review-4927092) --- **"[One Stop Solution for Digital Engagement Solution](https://www.g2.com/survey_responses/vizury-review-4926853)"** **Rating:** 4.5/5.0 stars *— Verified User in Apparel & Fashion* [Read full review](https://www.g2.com/survey_responses/vizury-review-4926853) --- #### What Are G2 Users Discussing About Vizury? - [What is Vizury used for?](https://www.g2.com/discussions/what-is-vizury-used-for) ### 18. [Voicebot](https://www.g2.com/products/voicebot/reviews) Voicebot360 is a conversational AI-Powered software to automate customer support and converse like a human. It can be designed to understand and respond in multiple languages, making them accessible to a wider range of customers. With Inbound& outbound call automation, 24/7 availability, and a user-friendly interface deliver a delightful customer experience. **Who Is the Company Behind Voicebot?** - **Seller:** [Voicebot360](https://www.g2.com/sellers/voicebot360) - **HQ Location:** United states, US - **LinkedIn® Page:** https://www.linkedin.com/company/voicebot360/ (1 employees on LinkedIn®) ### 19. [VOIQ](https://www.g2.com/products/voiq/reviews) VOIQ AI is VoiceBots that automates calling for your Sales and Marketing Stack. **Who Is the Company Behind VOIQ?** - **Seller:** [VOIQ](https://www.g2.com/sellers/voiq) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 20. [wabaBot](https://www.g2.com/products/wababot/reviews) Smart Conversation, Smarter Solutions Break down language barriers, improve customer satisfaction, and increase efficiency. Embracing the future of customer interactions and discover the true potential of artificial intelligence. **Who Is the Company Behind wabaBot?** - **Seller:** [FUTUREO LIMITED](https://www.g2.com/sellers/futureo-limited-0ee8aeb1-d301-48db-8c42-3193a208cfcf) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 21. [WAGrow](https://www.g2.com/products/wagrow/reviews) WAGrow is a WhatsApp Engagement Platform. Through WAGrow, our customers can send bulk WhatsApp messages and build no-code automated chatbot based on official WhatsApp API. **Who Is the Company Behind WAGrow?** - **Seller:** [AIRUDDER PTE.LTD.](https://www.g2.com/sellers/airudder-pte-ltd-e5020b62-3ed9-4f5e-865c-2a7a0e902041) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 22. [WaitronBot](https://www.g2.com/products/waitronbot/reviews) Simple Messenger-based Ordering Chatbot for your restaurant. Make ordering clear and convenient for both your customers and the staff. Free Demo, Free Trial. **Who Is the Company Behind WaitronBot?** - **Seller:** [WaitronBot](https://www.g2.com/sellers/waitronbot) - **HQ Location:** N/A - **Twitter:** @waitronbot (17 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 23. [WaitWell](https://www.g2.com/products/waitwell/reviews) WaitWell is a secure, scalable platform for queue management and appointment scheduling that helps organizations improve customer flow and service delivery across single or multi-location operations. Customers can book appointments or join virtual queues through QR codes, web, SMS, or kiosks, receiving real-time updates and turn notifications for a smoother experience. Staff have access to real-time dashboards and AI-powered insights, including an AI chatbot that can assist customers. These tools help teams quickly spot bottlenecks, optimize staffing, and improve overall operational efficiency. With secure payment processing, open API integrations (CRM, EHR, and more), and HIPAA/SOC 2 compliance, WaitWell simplifies operations while delivering smarter, more responsive service experiences. **Average Rating:** 4.7/5.0 **Total Reviews:** 98 **How Do G2 Users Rate WaitWell?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) **Who Is the Company Behind WaitWell?** - **Seller:** [WaitWell Inc.](https://www.g2.com/sellers/waitwell-inc) - **Company Website:** https://waitwellsoftware.com - **Year Founded:** 2020 - **HQ Location:** Calgary, Canada - **Twitter:** @WaitWell2 (90 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/waitwell (16 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Triage Specialist - **Top Industries:** Higher Education, Education Management - **Company Size:** 50% Small-Business, 28% Mid-Market #### What Are WaitWell's Pros and Cons? **Pros:** - Ease of Use (33 reviews) - Customer Support (18 reviews) - Easy Setup (17 reviews) - User-Friendly (17 reviews) - Positive Experiences (12 reviews) **Cons:** - Data Inaccuracy (5 reviews) - Limited Customization (5 reviews) - Missing Features (5 reviews) - Customization Difficulty (4 reviews) - Difficult Navigation (3 reviews) ### What Do G2 Reviewers Say About WaitWell? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of WaitWell, enhancing their daily check-in processes with simple integration and navigation. - Users praise WaitWell for its **exceptional customer support** , noting quick responses and responsiveness to enhancement suggestions. - Users commend WaitWell for its **easy setup** , ensuring a smooth experience for both staff and students. - Users praise the **user-friendly interface** of WaitWell, making it easy for staff and students to navigate. - Users highlight the **ease of setup and implementation** of WaitWell, leading to a smooth experience for staff and patients. **Cons:** - Users experience **data inaccuracy** with wait times, especially during busy periods, leading to frustration in scheduling. - Users find **limited customization** in WaitWell, wishing for tailored settings and branding to enhance their experience. - Users note the **missing features** like improved queue management and visibility, making setup and patient tracking cumbersome. - Users face **customization difficulties** with WaitWell, wishing for more tailored options for different clinical locations and services. - Users express frustration with **difficult navigation** , finding it hard to manage queues and settings without proper guidance. #### What Are Recent G2 Reviews of WaitWell? **"[Smooth transition with a short learning curve and strong day-to-day usability](https://www.g2.com/survey_responses/waitwell-review-12549682)"** **Rating:** 4.0/5.0 stars *— Diana B.* [Read full review](https://www.g2.com/survey_responses/waitwell-review-12549682) --- **"[Feature Rich, Affordable Solution to QMS](https://www.g2.com/survey_responses/waitwell-review-8868854)"** **Rating:** 5.0/5.0 stars *— Matthew C.* [Read full review](https://www.g2.com/survey_responses/waitwell-review-8868854) --- ### 24. [WAMATAS](https://www.g2.com/products/wamatas/reviews) WAMATAS turns your marketing and communication on WhatsApp and Telegram into a 24/7 operation via automation. It is an easy to use tool that you can use to create WhatsApp chatbots without any coding, collect WhatsApp subscribers like the case of email subscribers, send bulk messages to individuals and groups on WhatsApp, scheduling messages to telegram and WhatsApp groups and individuals and a lot more, so you can ensure your marketing and communication efforts are effective and efficient. **Who Is the Company Behind WAMATAS?** - **Seller:** [AfrikSpark](https://www.g2.com/sellers/afrikspark) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of WAMATAS? **"[Marketing review](https://www.g2.com/survey_responses/wamatas-review-10598072)"** **Rating:** 4.0/5.0 stars *— Verified User in Animation* [Read full review](https://www.g2.com/survey_responses/wamatas-review-10598072) --- ### 25. [Wastu](https://www.g2.com/products/wastu/reviews) Wastu is an innovative platform designed to enhance communication and collaboration within teams by providing a seamless and intuitive chat interface. It offers a range of features aimed at improving productivity and ensuring efficient information exchange among team members. Key Features and Functionality: - Real-Time Messaging: Facilitates instant communication, allowing team members to share information and updates promptly. - File Sharing: Enables users to share documents, images, and other files directly within the chat interface. - Integration with Other Tools: Supports integration with various productivity tools, streamlining workflows and reducing the need to switch between applications. - Customizable Channels: Allows the creation of specific channels for different projects or topics, ensuring organized and focused discussions. - User-Friendly Interface: Designed with simplicity in mind, making it easy for users to navigate and utilize its features effectively. Primary Value and User Solutions: Wastu addresses the common challenges of team communication by providing a centralized platform where conversations, files, and tools converge. This consolidation reduces miscommunication, enhances collaboration, and boosts overall team productivity. By integrating with existing tools and offering a user-friendly experience, Wastu ensures that teams can focus on their work without the friction of disjointed communication methods. **Who Is the Company Behind Wastu?** - **Seller:** [Chatty](https://www.g2.com/sellers/chatty-a618c6ea-6d6f-4875-a0c5-ad7e30bbe12c) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ## What Is Chatbots Software? [Conversational Intelligence Software](https://www.g2.com/categories/conversational-intelligence) ## What Software Categories Are Similar to Chatbots Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) - [Conversational Support Software](https://www.g2.com/categories/conversational-support) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) - [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots) - [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) --- ## How Do You Choose the Right Chatbots Software? ### What You Should Know About Chatbots Software ### What are Chatbots? Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities. #### What Types of Chatbots Exist? The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner. **Button-based bots** Users interact with these chatbots through menus and buttons. **Keyword recognition-based chatbots** Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords. **Contextual chatbots** Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques. ### What are the Common Features of Chatbots? To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated. **Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state. **Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately. **Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually. **Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner. **Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation. ### What are the Benefits of Chatbots? Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots. **More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips. **They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes. **Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions. ### Who Uses Chatbots? Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users.  **Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope. **Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers. **Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately. ### What are the Alternatives to Chatbots? As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots. [Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation. [Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems. #### Software Related to Chatbots The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation: [Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots. [Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product. When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses. [Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions. ### Challenges with Chatbots A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind. **Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent. **Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent. ### Which Companies Should Buy Chatbots? Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots. **Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention. **Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers. **Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary. ### How to Buy Chatbots When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them. #### Requirements Gathering (RFI/RFP) for Chatbots Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process. First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business.  Some initial questions which should be asked include: - Which are the channels that are supported? - How long does it take to set up? - How easy is it to script the chatbots? - How is the offering priced? #### Compare Chatbots **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Chatbots **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Chatbots Trends In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software. **Conversational interfaces** In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries. Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data. **Voice** Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world. **Artificial intelligence** AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.