# Top Free Chatbots Software Chatbot platforms use artificial intelligence (AI) and natural language processing (NLP) to simulate human-like conversations with users via text or speech interfaces. These free software platforms are designed to understand user queries, provide relevant responses, and assist with various tasks or inquiries in real-time. Free chatbot software offers a viable alternative for businesses seeking to enhance their online presence and improve customer satisfaction without investing in costly software. They can be deployed on websites, messaging platforms, mobile apps, and social media channels, enabling businesses to automate customer support, sales, and marketing processes. Additionally, they can be used for various purposes, including answering frequently asked questions, guiding users through processes, collecting feedback, and facilitating transactions. This free software list includes some of G2’s top free chatbot software such as [Drift](https://www.g2.com/products/drift/reviews), [Intercom](https://www.g2.com/products/intercom/reviews), and [Zendesk Support Suite](https://www.g2.com/products/zendesk-support-suite/reviews). If you'd like to see more products and to evaluate additional feature options, compare all [Chatbots Software](https://www.g2.com/categories/chatbots) to ensure you get the right product. ## View Free Chatbots Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **194** Chatbots Products Available View all [Chatbots Software](https://www.g2.com/categories/chatbots) View all [Chatbots Software](https://www.g2.com/categories/chatbots) ### [Fin](https://www.g2.com/products/fin/reviews) [By Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) [ (3,881)4.5 out of 5 ](https://www.g2.com/products/fin/reviews#reviews "Read Fin Reviews") Product Description Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the cu **Users:** Customer Success Manager, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 57% Small-Business, 37% Mid-Market User SentimentHow are these determined? Reviewers appreciate Fin's ability to learn from past interactions, provide accurate responses, and integrate seamlessly with external tools, which significantly reduces the workload of support teams. Users experienced issues with Fin's language support, occasional incorrect responses, and difficulty in setting up certain features, as well as dissatisfaction with the pricing and additional fees for certain features. Year Founded 2011 HQ Location San Francisco, CA Company Website https://www.intercom.com/ Twitter @fin\_ai LinkedIn® Page https://www.linkedin.com/company/fin/ ### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) [By Zendesk](https://www.g2.com/sellers/zendesk) [ (6,994)4.3 out of 5 ](https://www.g2.com/products/zendesk-for-customer-service/reviews#reviews "Read Zendesk for Customer Service Reviews") Product Description "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L **Users:** Customer Success Manager, Customer Service Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 45% Mid-Market, 40% Small-Business User SentimentHow are these determined? Reviewers appreciate Zendesk's ability to track all client requests in one place, saving time on repetitive tasks, and its AI feature that suggests summaries and ticket routing to the correct team more efficiently. Reviewers noted that the initial setup can be complicated for new users, some customizations are difficult to configure for smaller teams, and the platform might feel expensive for smaller setups. Year Founded 2007 HQ Location San Francisco, CA Company Website https://www.zendesk.com Twitter @Zendesk LinkedIn® Page https://www.linkedin.com/company/418095/ Ownership NYSE: ZEN Phone +1 (415) 418-7506 [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [Tidio](https://www.g2.com/products/tidio/reviews) [By Tidio](https://www.g2.com/sellers/tidio) [ (1,907)4.6 out of 5 ](https://www.g2.com/products/tidio/reviews#reviews "Read Tidio Reviews") Product Description Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a **Users:** Owner, CEO · **Industries:** Retail, Marketing and Advertising · **Market Segment:** 90% Small-Business, 8% Mid-Market User SentimentHow are these determined? Users frequently mention the ease of use, the ability to link a knowledge base, the intuitive updating process, the accurate responses, and the seamless integration with various platforms as positive aspects of Tidio. Reviewers experienced issues with limited integrations for specific needs, difficulties in transferring admin accounts, and challenges with the pricing structure when using more advanced automations or Lyro AI. Year Founded 2013 HQ Location San Francisco, California Company Website https://www.tidio.com/ Twitter @tidiocx LinkedIn® Page https://www.linkedin.com/company/3343461/ ### [Drift](https://www.g2.com/products/drift/reviews) [By Salesloft](https://www.g2.com/sellers/salesloft) [ (1,255)4.4 out of 5 ](https://www.g2.com/products/drift/reviews#reviews "Read Drift Reviews") Product Description Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc **Users:** Sales Development Representative, Business Development Representative · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 51% Mid-Market, 27% Small-Business ![Kai Lun C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kai Lun C.") KC Hassle free on my end. Easy for customer to book meetings with us[Read review](https://www.g2.com/products/drift/reviews/drift-review-9167590) ![Leonardo R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leonardo R.") LR That is fully integrated with my calendar and links can be used multiple times, moreover makes easier to coordinate with clients all across the globe[Read review](https://www.g2.com/products/drift/reviews/drift-review-9202310) Year Founded 2011 HQ Location Atlanta, GA Company Website https://salesloft.com Twitter @Salesloft LinkedIn® Page https://www.linkedin.com/company/2296178/ ### [Smartsupp](https://www.g2.com/products/smartsupp/reviews) [By Smartsupp](https://www.g2.com/sellers/smartsupp) [ (1,048)4.7 out of 5 ](https://www.g2.com/products/smartsupp/reviews#reviews "Read Smartsupp Reviews") Product Description Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: **Users:** CEO, Owner · **Industries:** Retail, Apparel & Fashion · **Market Segment:** 96% Small-Business, 3% Mid-Market User SentimentHow are these determined? Reviewers like the ease of use, quick setup, clear interface, and the ability to communicate with visitors instantly, see their behavior on the website in real time, and the multichannel support through WhatsApp and Messenger. Reviewers experienced limitations in the lower plans, occasional lack of clarity in the conversation history, lack of advanced customization options, detailed analytics, and difficulties in adding multiple IP addresses to block. Year Founded 2013 HQ Location Brno, South Moravia Company Website https://www.smartsupp.com Twitter @SmartsuppCOM LinkedIn® Page https://www.linkedin.com/company/5005135/ ### [Birdeye](https://www.g2.com/products/birdeye/reviews) [By Birdeye](https://www.g2.com/sellers/birdeye) [ (4,151)4.7 out of 5 ](https://www.g2.com/products/birdeye/reviews#reviews "Read Birdeye Reviews") Product Description Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI cowork **Users:** Owner, Marketing Manager · **Industries:** Hospital & Health Care, Real Estate · **Market Segment:** 47% Small-Business, 34% Mid-Market User SentimentHow are these determined? Reviewers frequently mention the user-friendly interface, the helpful and proactive team, the easy setup process, the ability to reply on multiple platforms, and the seamless customer review integration. Users experienced issues such as missing features like uploading documents and videos to survey responses, lack of notifications for new reviews, the need for a Gmail or Facebook account to leave a review, and occasional glitches. Year Founded 2012 HQ Location Palo Alto, CA Company Website https://www.birdeye.com Twitter @BirdEye\_ LinkedIn® Page https://www.linkedin.com/company/2837064/ ### [Paylocity](https://www.g2.com/products/paylocity/reviews) [By Paylocity](https://www.g2.com/sellers/paylocity) [ (6,079)4.4 out of 5 ](https://www.g2.com/products/paylocity/reviews#reviews "Read Paylocity Reviews") Product Description Paylocity delivers the most innovative technology bringing HR, Finance, and IT together in one modern, easy-to-use platform to empower teams, simplify processes, and deliver real results. Run payroll, **Users:** HR Manager, Controller · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 69% Mid-Market, 19% Small-Business User SentimentHow are these determined? Users like the user-friendly interface, the seamless integration of various HR functions, the quick and helpful support from the account manager, and the convenience of accessing the platform from both computer and phone. Reviewers mentioned issues with the report writer being difficult to use, the AI assistant not being fully helpful, the lack of detailed help on certain features, and occasional slow response times from customer support. Year Founded 1997 HQ Location Schaumburg, IL Company Website https://www.paylocity.com Twitter @Paylocity LinkedIn® Page https://www.linkedin.com/company/24614/ Ownership NASDAQ: PCTY ### [Botpress](https://www.g2.com/products/botpress/reviews) [By Botpress](https://www.g2.com/sellers/botpress) [ (503)4.5 out of 5 ](https://www.g2.com/products/botpress/reviews#reviews "Read Botpress Reviews") Product Description Botpress is the enterprise-grade AI agent platform for customer support. Founded as an AI agent company, Botpress has spent 10 years building the infrastructure that makes enterprise-grade AI support **Users:** CEO, Founder · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 74% Small-Business, 15% Mid-Market User SentimentHow are these determined? Reviewers appreciate Botpress's ease of use, its ability to integrate with various platforms, and its user-friendly interface, which includes a visual flow builder and drag-and-drop process for creating chatbots. Reviewers noted issues with Botpress's documentation, lack of certain features, limitations in customization, and difficulties in connecting workflows, as well as problems with certain integrations and the handling of variables. Year Founded 2017 HQ Location Quebec, QC Company Website https://botpress.com Twitter @getbotpress LinkedIn® Page https://www.linkedin.com/company/27121841 ### [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) [By Jotform](https://www.g2.com/sellers/jotform) [ (729)4.5 out of 5 ](https://www.g2.com/products/jotform-ai-agents/reviews#reviews "Read Jotform AI Agents Reviews") Product Description Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age **Users:** Owner, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 72% Small-Business, 12% Mid-Market User SentimentHow are these determined? Reviewers frequently mention the ease of setup, the ability to personalize the AI agents, and the efficiency it brings to their businesses by automating repetitive tasks and improving customer interaction. Reviewers noted some issues with the training process, limitations in customization, occasional inaccuracies in AI responses, and challenges with certain features such as resetting chats and embedding into forms. Year Founded 2006 HQ Location San Francisco, California Company Website https://www.jotform.com/ Twitter @Jotform LinkedIn® Page https://www.linkedin.com/company/3541463/ ### [SendPulse](https://www.g2.com/products/sendpulse/reviews) [By SendPulse](https://www.g2.com/sellers/sendpulse) [ (715)4.6 out of 5 ](https://www.g2.com/products/sendpulse/reviews#reviews "Read SendPulse Reviews") Product Description SendPulse is an all-in-one marketing automation platform designed to help you streamline your sales and marketing efforts from start to finish and scale your business. SendPulse features include: - b **Users:** CEO, Founder · **Industries:** Marketing and Advertising, Information Technology and Services · **Market Segment:** 90% Small-Business, 9% Mid-Market User SentimentHow are these determined? Reviewers like the intuitive nature of the Sendpulse chatbot builder, the wide range of integrations available, the quick performance of the platform, the helpful customer support team, and the ability of the platform to improve workflows by automating systems. Users mentioned issues with the payment system for the paid version, unexpected charges, frequent bugs in bot settings, occasional UI issues, slow loading times when switching between sections, and limitations in email template customization and data exporting. Year Founded 2015 HQ Location New York Company Website https://sendpulse.com Twitter @SendPulseCom LinkedIn® Page https://www.linkedin.com/company/9359878/ ### [Wati](https://www.g2.com/products/wati/reviews) [By Wati](https://www.g2.com/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d) [ (494)4.6 out of 5 ](https://www.g2.com/products/wati/reviews#reviews "Read Wati Reviews") Product Description Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, v **Users:** Founder, CEO · **Industries:** Education Management, Information Technology and Services · **Market Segment:** 73% Small-Business, 20% Mid-Market User SentimentHow are these determined? Reviewers frequently mention the ease of use, seamless integration with existing systems, quick response times, and the ability to automate and streamline customer interactions through features like chatbots. Reviewers experienced issues with customization flexibility for certain workflows, occasional glitches in message delivery, and high pricing for advanced features and larger volumes of users. Year Founded 2020 HQ Location Hong Kong, HK Company Website https://www.wati.io/ Twitter @Wati\_io LinkedIn® Page https://www.linkedin.com/company/watiglobal/ ### [Landbot](https://www.g2.com/products/landbot/reviews) [By Landbot.io](https://www.g2.com/sellers/landbot-io) [ (334)4.7 out of 5 ](https://www.g2.com/products/landbot/reviews#reviews "Read Landbot Reviews") Product Description Landbot is a no-code AI Agent builder that lets revenue teams (Demand Gen, Growth, Marketing Ops, RevOps) build AI-enhanced, multi-channel lead workflows without engineering, so they capture more qual **Users:** CEO, Founder · **Industries:** Marketing and Advertising, Financial Services · **Market Segment:** 75% Small-Business, 20% Mid-Market User SentimentHow are these determined? Users frequently mention the intuitive drag-and-drop interface, the ability to create complex chatbot flows without coding skills, and the smooth integration with other platforms as key benefits. Users experienced issues with the pricing being high for advanced features and small businesses, limitations in customization without coding, and the builder slowing down with complex bots. Year Founded 2017 HQ Location Barcelona, ES Company Website https://landbot.io/ Twitter @landbot\_io LinkedIn® Page https://www.linkedin.com/company/11248746/ ### [Botmaker](https://www.g2.com/products/botmaker/reviews) [By Botmaker](https://www.g2.com/sellers/botmaker) [ (289)4.5 out of 5 ](https://www.g2.com/products/botmaker/reviews#reviews "Read Botmaker Reviews") Product Description Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA **Users:** Analista · **Industries:** Financial Services, Telecommunications · **Market Segment:** 60% Mid-Market, 27% Small-Business ![Felipe H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felipe H.") FH The price is good and it has many features.[Read review](https://www.g2.com/products/botmaker/reviews/botmaker-review-5101448) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Easy and intuitive UX for conversation and dashboard design.[Read review](https://www.g2.com/products/botmaker/reviews/botmaker-review-6987874) Year Founded 2016 HQ Location Miami, US Company Website https://botmaker.com/ Twitter @botmaker\_io LinkedIn® Page https://www.linkedin.com/company/botmaker/ ### [Customers.ai](https://www.g2.com/products/customers-ai/reviews) [By Customers.ai](https://www.g2.com/sellers/customers-ai) [ (429)4.8 out of 5 ](https://www.g2.com/products/customers-ai/reviews#reviews "Read Customers.ai Reviews") Product Description Customers.ai is a powerful ecommerce solution that helps you identify your website visitors and reconnect with them through email and ads. It turns anonymous visitors into real leads by capturing and **Users:** Founder, Owner · **Industries:** Marketing and Advertising, Information Technology and Services · **Market Segment:** 79% Small-Business, 17% Mid-Market User SentimentHow are these determined? Users frequently mention the ease of use, the quality of customer service, the detailed lead information provided, and the efficient integration with other platforms. Users mentioned that the server speed is slow, customization is limited, it can be complicated for beginners, and the main data is primarily from North America which may not be efficient for foreign markets. Year Founded 2018 HQ Location Boston, Massachusetts Company Website https://customers.ai/ Twitter @CustomersAI LinkedIn® Page https://www.linkedin.com/company/17975060/ ### [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) [By Freshworks](https://www.g2.com/sellers/freshworks) [ (499)4.4 out of 5 ](https://www.g2.com/products/freshworks-freshchat/reviews#reviews "Read Freshchat Reviews") Product Description Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel **Users:** Founder · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 59% Small-Business, 36% Mid-Market User SentimentHow are these determined? Users frequently mention the ease of setup, the ability to manage conversations across multiple channels, and the helpfulness of AI-powered chatbots in handling routine questions. Reviewers experienced a total outage of their Freshchat account for 13 consecutive days with no recovery plan or interim solution provided, and also reported issues with limited reporting and analytics, lack of advanced customization, and occasional notification delays. Year Founded 2010 HQ Location San Mateo, CA Company Website https://www.freshworks.com/ Twitter @FreshworksInc LinkedIn® Page https://www.linkedin.com/company/freshworks-inc/ Ownership NASDAQ: FRSH Phone +1 (866) 832-3090 [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. 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