---
title: Botmaker Reviews
meta_title: 'Botmaker Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 289 reviews by the users' company size, role or industry
  to find out how Botmaker works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 289
  scale: '5'
date_modified: '2026-07-13'
parent_category:
  name: Conversational Intelligence
  url: https://www.g2.com/categories/conversational-intelligence
---

# Botmaker Reviews
**Vendor:** Botmaker  
**Category:** [Chatbots Software](https://www.g2.com/categories/chatbots)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 289
## About Botmaker
Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 9 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner, TikTok Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀



## Botmaker Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Botmaker, finding the interface friendly and helpful for workflow development. (9 reviews)
- Users appreciate the **integrated messaging** features of Botmaker, benefiting from enhanced functionality and ease of use. (5 reviews)
- Users value the **easy integrations** with various platforms, enhancing functionality and streamlining their communication processes. (3 reviews)
- Users appreciate the **ease of use** of Botmaker, finding it practical for optimizing development times and tasks. (3 reviews)
- Users value the **seamless integrations** of Botmaker with various platforms, enhancing communication and usability significantly. (3 reviews)
- Simple (3 reviews)
- User Interface (3 reviews)
- Customization (2 reviews)
- Helpful (2 reviews)
- Useful (2 reviews)

**What users dislike:**

- Users express frustration over the **poor customer support** of Botmaker, wishing for more responsive assistance. (4 reviews)
- Users experience **integration issues** with spreadsheets and find platform changes uncommunicated and poorly supported. (2 reviews)
- Users find the **limited customization** of reports frustrating, hindering their ability to tailor information effectively. (2 reviews)
- Users find the **poor reporting** of sessions and changes frustrating, hindering their overall experience with Botmaker. (2 reviews)
- Users note the **interface could be improved** , feeling it complicates message navigation and limits customization. (2 reviews)
- Chat Functionality Issues (1 reviews)
- Chat Management (1 reviews)
- Connectivity Issues (1 reviews)
- Delays (1 reviews)
- Development Challenges (1 reviews)


## Botmaker Discussions
  - [how do they manage changes and new intentions within the organization](https://www.g2.com/discussions/como-administran-los-cambios-y-las-nuevas-intenciones-dentro-de-la-organizacion) - 2 comments, 3 upvotes
  - [Is there any integration with Hubspot CRM? Or something done besides the actions of the intention?](https://www.g2.com/discussions/existe-alguna-integracion-con-el-hubspot-crm-o-algo-hecho-ademas-de-las-acciones-de-la-intension) - 1 comment, 2 upvotes

- [View Botmaker pricing details and edition comparison](https://www.g2.com/products/botmaker/reviews?page=17&section=pricing&secure%5Bexpires_at%5D=2026-07-14+15%3A08%3A35+-0500&secure%5Bsession_id%5D=a630bd44-584a-4386-9ef0-4a7569a19fea&secure%5Btoken%5D=3b8e2350a6a31d092d6040638807d5ba02639399ff2ee803ae137a963a7f792c&format=llm_user)

## Botmaker Features
**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information

**Generative AI**
- AI Text Generation
- AI Text Summarization

## Top Botmaker Alternatives
  - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews)
  - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,719 reviews)
  - [Botpress](https://www.g2.com/products/botpress/reviews) - 4.5/5.0 (416 reviews)