# Botmaker Reviews **Vendor:** Botmaker **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.5/5.0 **Total Reviews:** 289 ## About Botmaker Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 9 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner, TikTok Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀 ## Botmaker Pros & Cons **What users like:** - Users appreciate the **ease of use** of Botmaker, finding the interface friendly and intuitive for managing tasks. (9 reviews) - Users love the **integrated messaging functionality** of Botmaker, streamlining communication from various platforms in one interface. (5 reviews) - Users value the **easy integrations** of Botmaker, enhancing communication across multiple platforms seamlessly. (3 reviews) - Users value the **ease of use** of Botmaker, appreciating its practical design that enhances productivity and development efficiency. (3 reviews) - Users appreciate the **multiple integrations** offered by Botmaker, enhancing functionality and ease of communication across platforms. (3 reviews) - Simple (3 reviews) - User Interface (3 reviews) - Customization (2 reviews) - Helpful (2 reviews) - Useful (2 reviews) **What users dislike:** - Users find **poor customer support** disappointing, especially lacking 24/7 assistance for urgent queries and issues. (4 reviews) - Users experience **integration issues** with spreadsheets and between old and new platforms, complicating their overall usage. (2 reviews) - Users find the **limited customization** of Botmaker restrictive, making it difficult to tailor reports and interface to their needs. (2 reviews) - Users are frustrated by the **poor reporting** features of Botmaker, limiting session insights and customization options. (2 reviews) - Users feel the **UX improvement** needs attention, citing difficulties in navigating messages and limited reporting features. (2 reviews) - Chat Functionality Issues (1 reviews) - Chat Management (1 reviews) - Connectivity Issues (1 reviews) - Delays (1 reviews) - Development Challenges (1 reviews) ## Botmaker Reviews ### 1. Exceptional Automation and Support with Botmaker **Rating:** 5.0/5.0 stars **Reviewed by:** JORGE OCTAVIO L. | RPA Developer, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Botmaker?** I like that Botmaker is reliable and quick for making integrations between different channels like WhatsApp, Instagram, and Facebook. I really appreciate the support that Botmaker offers, especially for the main integration with Meta, which is very useful since it can sometimes be a bit difficult to establish the connection with other platforms. Additionally, the setup is very easy because the platform is quite intuitive for starting to develop chatbots, and although some prior programming knowledge is needed for more advanced code actions, the setup itself is quite fast. **What do you dislike about Botmaker?** I don't have anything I don't like **What problems is Botmaker solving and how is that benefiting you?** I use Botmaker to automate customer service processes and integrate chatbots into channels like WhatsApp, Instagram, and Facebook. It is quick and effective in its support for integrations, especially with Meta. ### 2. Efficient interactions but costly and with insufficient support **Rating:** 2.5/5.0 stars **Reviewed by:** Gaston P. | CIO - Chief Innovation Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Botmaker?** I like the possibility of seeing all the agents working together using Botmaker. **What do you dislike about Botmaker?** Technical support and pricing scale **What problems is Botmaker solving and how is that benefiting you?** The communication with our clients, both outgoing and incoming. ### 3. Best Enterprise AI enhanced Conversational Bots platform **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos A. G. | Senior Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Botmaker?** it's capabilities and features. Ease of setup, native integration with Whatsapp Business API and Meta, and multiple out of the box integrations **What do you dislike about Botmaker?** integration with spreadsheets, some access to support cases and complex support time of resolution **What problems is Botmaker solving and how is that benefiting you?** recieving support cases, and we also implement it for our customers. Other use cases are customer support, customer orders, handbook information for internal employees ### 4. Good platform, however, the support needs to be improved **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Botmaker?** What I like most about Botmaker is the ease of creating intelligent bots. Additionally, the platform offers an intuitive and user-friendly interface, which makes the entire creation and configuration process extremely simple. From design to implementation, Botmaker facilitates each step of the way, allowing even beginners to design complex bots with ease. The availability of pre-configured resources and the option for customization make the experience even more pleasant and efficient. With Botmaker, creating and implementing an intelligent bot becomes an accessible and rewarding task. **What do you dislike about Botmaker?** One of the things I don't like about Botmaker is the integration with HubSpot, which I sometimes find a bit complicated. Although it is a useful integration, especially for automating processes, I encountered some obstacles when trying to configure it due to the complexity of the interface or the lack of clarity in the configuration instructions. Additionally, I would like to see more documentation available on the platform's usage guidance. Although Botmaker is relatively easy to use in many aspects, there are times when I feel lost or would like to have more step-by-step guidance on how to make the most of the available features. More comprehensive and detailed documentation could help users feel more confident and empowered when using the platform. **What problems is Botmaker solving and how is that benefiting you?** Botmaker is solving the communication problem by serving as an effective messaging channel with potential leads, leads, contacts, and students. This approach directly benefits my team and me, as it allows us to automate and streamline many aspects of our communication process. ### 5. It is a platform that makes your work easier **Rating:** 4.5/5.0 stars **Reviewed by:** Martin A. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Botmaker?** What I like most about BotMaker is the use of a single bot for multiple channels and the ease of creating them. Also, the attention they provide to the user is top-notch. **What do you dislike about Botmaker?** In reality, there are very few disadvantages to using a platform as robust as BotMaker, but if I had to mention one, it would be that when creating bots for WhatsApp, it takes a long time to verify the bot's name. **What problems is Botmaker solving and how is that benefiting you?** When making the change from creating bots by intentions to the schema form, I had problems with how the bots were displayed and how to direct the user to each one, but it is now resolved. Also, the implementation of the GPT modules and being able to obtain the responses as a variable benefits me by allowing the use of the response as a parameter. ### 6. We use it a lot daily, it has very interesting tools for execution and control. **Rating:** 4.5/5.0 stars **Reviewed by:** Simon C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Botmaker?** It has very interesting tools for task execution and subsequent control, providing you with metrics, numbers, and graphs. **What do you dislike about Botmaker?** It would be great if you add the possibility of making global outgoing calls, let's say selecting the template and making an outgoing call to many numbers at the same time. Also, it would be great if the integration with Dynamics, for example, were simpler. **What problems is Botmaker solving and how is that benefiting you?** We use it for the entire customer service section and remote commercial advisors. The possibility of sending predefined templates is very good. ### 7. Lack in the extraction of data on the complete message history of all chats. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Botmaker?** 1. The speed within the platform. 2. That easily and simply allows transferring chats, real-time visibility over the chats that are queued. **What do you dislike about Botmaker?** That the current configuration of the panel is only designed to allow the extraction of information broken down by each session and not by each message. Since if the goal is to measure or validate (for example: the messages sent and received in a conversation) it is not possible, as it only allows us to extract information about sessions created that day and not the complete message history of the same conversation. **What problems is Botmaker solving and how is that benefiting you?** provide a service and measure the quality of my provided service ### 8. A differentiated platform **Rating:** 5.0/5.0 stars **Reviewed by:** Alison B. | Textiles, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Botmaker?** Botmaker is an agile and dynamic platform that helps us in the process of customer service, offering resources and functionalities that undoubtedly make all the difference. I also highlight the quick support provided when necessary. **What do you dislike about Botmaker?** The interface on the settings screen could be simpler and more intuitive. In my opinion, it is overloaded with numerous pieces of information that end up making navigation confusing. But I believe this is simple to adjust and I hope it improves soon. **What problems is Botmaker solving and how is that benefiting you?** The platform is very robust and rarely goes offline. Additionally, all interactions with customers are conducted in a very practical manner. Another highlight is the self-service tool that the platform provides. ### 9. A platform that empowers the company **Rating:** 4.0/5.0 stars **Reviewed by:** Leandro R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Botmaker?** What I like most about Botmaker is the platform itself. Its integrations and functionalities thanks to Artificial Intelligence are very helpful when it comes to generating bots. **What do you dislike about Botmaker?** I think you can improve a lot in terms of Customer Service and Support. **What problems is Botmaker solving and how is that benefiting you?** Botmaker is solving the attention to frequent inquiries made by our customers, freeing up the executives so they can perform other tasks. ### 10. Easy-to-use tool for different types of users **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos M. | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Botmaker?** The ease of connecting with different channels. The possibility of integrating with our backend without needing to rely on a Botmaker development team. **What do you dislike about Botmaker?** I did not find a dashboard or alarm that shows in real-time if the connection with any of the channels is affected or down. **What problems is Botmaker solving and how is that benefiting you?** I understand that 24-hour attention is key. Resolution at first contact without referring to an agent. ### 11. Improve the experience with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Monica Graciela B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Botmaker?** The platform allows the use of a bot but also pre-built templates that reduce an agent's operational times and model the type of communication. **What do you dislike about Botmaker?** Not having the basis of communications and having to pay for the download. **What problems is Botmaker solving and how is that benefiting you?** Take advantage of the centralized communication of many agents towards the clients and allow access to their history. ### 12. Very good, but there are things to improve. **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea del Valle R. | Profesora Seminario de Comunicación, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Botmaker?** For the agents who handle the bot, it is easy to use, we can load all the necessary responses and it gives us the possibility to obtain customer feedback through a satisfaction survey. **What do you dislike about Botmaker?** Also, regarding the indicators, those that include hours and minutes do not appear in this format but rather in total minutes, which is why they need to be converted later. And it's not easy to do. We should be able to create the reports in a simpler way. **What problems is Botmaker solving and how is that benefiting you?** Reduce the communications that an agent must handle by redirecting them through bot assistance. With the same tool, be able to provide support and extract KPIs from them. Also, obtain customer satisfaction results. ### 13. Excellent service and after-sales support **Rating:** 5.0/5.0 stars **Reviewed by:** Gaston Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Botmaker?** I like that it is very easy and you can quickly generate interactions. It is connected with artificial intelligence and that is the best thing nowadays. Easy to explain to the agents and intuitive for the users. **What do you dislike about Botmaker?** There are times when the META service doesn't work and the Status page of the service is either unavailable or not functioning. It would be good for that part to be resolved and also to be able to import existing contacts to this platform. **What problems is Botmaker solving and how is that benefiting you?** We have implemented Botmaker to unify the attention we had distributed across several cell phone numbers with WhatsApp Business. This benefited the business by providing better response in customer service. ### 14. Botmaket is a powerful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Martín Ariel R. | Analista de sistemas, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Botmaker?** Botmaket is a powerful tool, you can automate a large number of tasks and responses to customers. It allows us to differentiate the types of clients who write to us and unify the different channels **What do you dislike about Botmaker?** Sometimes technical support takes a long time to resolve a query which is discouraging. The status of a claim or problem that was raised is also not very clear. **What problems is Botmaker solving and how is that benefiting you?** The first contact with the client. In the case of after-sales, having already consulted basic data and in some cases resolved simple queries. For sales, not keeping a potential buyer waiting ### 15. Quality Service **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Botmaker?** Integration with various platforms, customization options, the creation of bots and service queues with personalized schedules, and support when there are problems. **What do you dislike about Botmaker?** There are some bugs that unfortunately occur sometimes, although we have quick support for issues and clarifications regarding questions, every now and then there are some bugs on the platform, but nothing that hinders much. **What problems is Botmaker solving and how is that benefiting you?** The botmaker did not allow the creation of a bot for internal demands of our employees and, in addition, handles all customer service on WhatsApp, Facebook, Instagram, online chat, etc. ### 16. A comprehensive service platform and easy development **Rating:** 5.0/5.0 stars **Reviewed by:** Marco Antonio R. | Partnerships Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Botmaker?** What I like most about Botmaker is its ease of use for bot development and its extensive integration with different platforms of daily use. I also see notable updates in their services and strategies. **What do you dislike about Botmaker?** What I have liked the least so far is their customer service, as well as their quality and response times, and it is difficult to know how far their service level agreements go. **What problems is Botmaker solving and how is that benefiting you?** Botmaker has allowed us and our clients to be closer to the consumer or end user, all thanks to a simple development system and integration with various platforms. ### 17. Very good tool to add communication channels with your customers and manage workflows **Rating:** 4.0/5.0 stars **Reviewed by:** VISIO R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Botmaker?** Integrations with different platforms. Flexibility for integration through APIs with other systems. Intuitive flow configuration (in the latest version) **What do you dislike about Botmaker?** Many features that can be useful are behind a paywall, such as the Knowledge Base, whose operating cost is exorbitant unless each of your chats generates enough income to continue absorbing the costs. **What problems is Botmaker solving and how is that benefiting you?** It solves problems for me when clients communicate chaotically through various means, which makes it difficult to track cases without a tool like the botmaker. ### 18. BOT MAKER from the beginning, surprised me with its intuitive and easy-to-use interface **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Botmaker?** BOT MAKER is a platform that offers an intuitive and user-friendly interface, which facilitates the creation and customization of bots without the need for advanced programming knowledge. **What do you dislike about Botmaker?** I would implement an option for broader conversation analysis than the current ones. For our business, it is important to have a dashboard designed based on our internal clients that allows highlighting the functionality of our clients. **What problems is Botmaker solving and how is that benefiting you?** It has allowed us, firstly, to reduce the interaction of our clients with the advisors and, in turn, to fully exploit the functionalities through the WhatsApp Channel. ### 19. Good platform, basic/intermediate knowledge is required **Rating:** 4.0/5.0 stars **Reviewed by:** Luciana V. | Coordinador de marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Botmaker?** What I like the most is that I have all the messaging in one place. Its interface is easy to use and quite intuitive. Very similar to a large WhatsApp. **What do you dislike about Botmaker?** What I don't like is the technical support. Sometimes it takes a long time to respond or doesn't answer what I need. And there are things that are very complicated, like sending a message to a number or templates. **What problems is Botmaker solving and how is that benefiting you?** Resolve having all the chats in one single place. It allows me to open just one platform and not waste time looking at several simultaneously...................: ### 20. Very practical and assertive, I love this program **Rating:** 5.0/5.0 stars **Reviewed by:** Mayara M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Botmaker?** I like the credibility it gives me, the clients love it and feel secure just like I do. It is indeed a very good and productive app, I can always keep track of my clients. **What do you dislike about Botmaker?** the only disadvantage I notice is the fact that I can't delete a message I sent, sometimes there's a mistake I can't delete, so I think you could validate this to improve it. **What problems is Botmaker solving and how is that benefiting you?** Whenever possible, they resolve my doubts through the customer service center, this has helped me a lot, and indeed a platform with a lot of support and integration. ### 21. the botmaker is complete. **Rating:** 4.0/5.0 stars **Reviewed by:** jean s. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Botmaker?** I really like the mass sending template features, and how the tool makes it easy to create and approve templates, greatly facilitating daily routines. **What do you dislike about Botmaker?** Sometimes I feel a significant lack of knowledge on the part of account managers, and I find it very difficult for them to understand the problems or provide explanations. **What problems is Botmaker solving and how is that benefiting you?** The botmaker resolves mass communication as I mentioned earlier, and also allows multiple accesses all within a single page, facilitating management and organization. ### 22. A great journey creating conversations with our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Botmaker?** I really love how botmaker helps me and my team to enhance and automate our customer service with our chatbot. The interface is very intuitive and user-friendly, which I really appreciate. **What do you dislike about Botmaker?** Maybe pricing? I mean, my company pays for it but I've heard that sometimes it can be quite expensive when we require advanced features or higher volumes. **What problems is Botmaker solving and how is that benefiting you?** We are and e-commerce that provides beverages to different kind of local stores here in Mexico. Our customers can purchase products to fill their inventory at their stores and sell to their own clients. With our chatbot it's very easy for them to choose what they want, whenever they want and get every detail of the delivery process at hand. Communication through botmaker makes everything accesible and efficient. ### 23. A great alternative for business growth **Rating:** 4.5/5.0 stars **Reviewed by:** Luis Gabriel C. | Growth Hacker Specialist, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Botmaker?** Botmaker is an easy-to-use tool that allows different user profiles to manage the product, from developers to customer service staff. **What do you dislike about Botmaker?** I would like Botmaker to be closer to the business to be a more strategic ally in growth. It would help us more if they were more aligned with the strategy, however, they do fulfill sending us updates about the platform's news. **What problems is Botmaker solving and how is that benefiting you?** Reduce response times as an advisor through Botmaker can be much more efficient than through a phone call in more operational and simple tasks. ### 24. Botmaker help me! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Botmaker?** The configuration/parameterization part allows us to have great flexibility in the settings of queues and paths that the client can follow. **What do you dislike about Botmaker?** I still see that we need to improve the issue of integrations between Botmaker and other systems. I find it difficult to extract data both through spreadsheets and the API for the team's dashboard control. **What problems is Botmaker solving and how is that benefiting you?** Screen customers who arrive with general inquiries in our service channels. ### 25. Rewarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Botmaker?** The use of Botmaker is gratifying with respect to the chats that can be responded to for end customers, the best part is the immediate response, the use of Botmaker is very interesting compared to its competitors. **What do you dislike about Botmaker?** The disadvantages are that it depends on another messaging application to be able to use it; the improvement would be implementing a common point with the messaging provider. I would like it to be used in live messaging with customers. **What problems is Botmaker solving and how is that benefiting you?** Botmaker helps us with smooth communication with the client, helps us to have a greater reach in communication with other people, and an increase in work performance has been reflected. ### 26. Facilitating Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Raphael H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Botmaker?** The assertiveness in finding a client and speaking in real time. **What do you dislike about Botmaker?** I don't see anything that isn't of great utility. **What problems is Botmaker solving and how is that benefiting you?** Speed in communication ### 27. A discouraging experience because it has been so bad **Rating:** 1.5/5.0 stars **Reviewed by:** João Paulo C. | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Botmaker?** The possibilities with bots are interesting. **What do you dislike about Botmaker?** Difficulty in extracting reports, various bugs, navigability issues, lack of notifications for appointments **What problems is Botmaker solving and how is that benefiting you?** For now, it is only serving us as a connection platform between Ford's customer service and our guides. The bot's possibilities are more applicable to another cell still under implementation, so it hasn't benefited us much. **Official Response from Mayara Abreu:** > Hello, João. How are you? We would like to first thank you for your sincere feedback and opinion about Botmaker. It is evaluations like yours that help us to constantly seek improvements and updates in our services to better serve you and all our customers. Regarding the difficulties and other issues you mentioned, we suggest contacting the dedicated team we have available for the Ford account. They can assist you in extracting data in the best way, suggest integrations that make sense for your business, and even offer the appropriate paths to get the most out of our platform and resources. We recommend speaking directly with your Account Manager and the entire team available for more advanced guidance on your account's needs. Sincerely, Mayara ### 28. botmaker transformed the way we communicate with our clients **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos Alejandro L. | Chief Sales Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Botmaker?** What I like the most is the simplicity of being able to design specific processes for each need. **What do you dislike about Botmaker?** Perhaps what I like the least is not having the possibility of chatting online when problems that seriously affect the operation are detected. **What problems is Botmaker solving and how is that benefiting you?** Botmaker managed to interact with more than 800 customers per month, reducing response time, increasing the efficiency and productivity of the customer service department. ### 29. Botmaker Evaluation **Rating:** 4.5/5.0 stars **Reviewed by:** Beatriz D. | Analista Sensorial Jr., Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Botmaker?** Support is very agile, the tool is also very didactic and intuitive, it is always updated and bringing innovations to the tool. **What do you dislike about Botmaker?** Sometimes the process ends up being slow to approve the templates, but I don't see another topic to add. **What problems is Botmaker solving and how is that benefiting you?** In our area, it has helped a lot because it optimized our service time, and with Botmaker, we offer a more complete and innovative service to our clients. ### 30. Very good experience with the tool, organized, easy to use, accurate data. **Rating:** 4.5/5.0 stars **Reviewed by:** Yasmin R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Botmaker?** The time it saves operators in different sectors. **What do you dislike about Botmaker?** The Support sector, because when something doesn't work well, they take a long time to provide a solution and sometimes they don't even respond. **What problems is Botmaker solving and how is that benefiting you?** I work in the Collections sector, and with just two clicks we can receive clients' receipts, as well as provide them with information without the need for a human agent on the other side. ### 31. IT Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Mariano G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Botmaker?** The flexibility to integrate with our crm software. And the the customization for all the user experience. **What do you dislike about Botmaker?** that there are not predefined template with customs example for industry. ex: I am a helpdesk so I would llike to have some default helpdesk questions for that. **What problems is Botmaker solving and how is that benefiting you?** We can get support aftehours, so all our customers have a reply from us. ### 32. Botmaker! Very successful for chat management. **Rating:** 5.0/5.0 stars **Reviewed by:** Andres A. | Coordinador de Servicio al Cliente, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Botmaker?** I can say that the ease with which bots can be built and the data they generate to manage the channel **What do you dislike about Botmaker?** They must work more on integration with information analysis platforms like Tableau or Power BI. **What problems is Botmaker solving and how is that benefiting you?** The quick administration of bots and contact management via chat for the different assets the company has ### 33. All you want in a single platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Botmaker?** Botmaker is very simple to use and manage. **What do you dislike about Botmaker?** In my opinion, the report should be easier to customize. **What problems is Botmaker solving and how is that benefiting you?** It's helping us to communicate with our students using WhatsApp, and if they have any questions, they can return us in the same number. ### 34. The best in the market, but there is much to improve **Rating:** 4.5/5.0 stars **Reviewed by:** Maria Helena V. | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Botmaker?** Ease of speaking with customers, integration with WhatsApp, mass messaging works very well, and the usability is very good even for those who don't have much knowledge. **What do you dislike about Botmaker?** The message search feature through words freezes a lot, many clients get lost and are not automatically directed to any attendant, and when there is instability, it lasts a long time. **What problems is Botmaker solving and how is that benefiting you?** As a shopping center, it helps me sell through a digital channel in addition to the physical one, which is a major barrier. It also helps us promote store events and promotions. ### 35. In Brazil, it is noticeable how much they are improving **Rating:** 4.5/5.0 stars **Reviewed by:** Denner A. | Process Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Botmaker?** The possibility of diversifying and configuring the BOT **What do you dislike about Botmaker?** Our company's main means of contact with the customer is Whatsapp. Therefore, Botmaker not having 24/7 support to answer questions, or to report problems with the BOT is bad. **What problems is Botmaker solving and how is that benefiting you?** In my last evaluation, there were several problems with communication with the company, platform instability, among others. I see that throughout this year, they have improved all these points a lot. **Official Response from Mariano Rey:** > Hi Denner! We're really happy to hear that your experience with our product and team is improving. Hope you're getting as much value as possible, let us know if you need anything. Best, Mariano ### 36. Botmaker Evaluation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Botmaker?** Most of the processes are quite intuitive and simple to carry out, especially the view for the attendants. The support service is easily accessible, fast, and always attentive. **What do you dislike about Botmaker?** Some updates occur unexpectedly, I believe that whenever there is an update, it is necessary not only to inform but also to explain what the implications will be for the processes and whether it will change the way the action is executed. **What problems is Botmaker solving and how is that benefiting you?** Recently we had problems with the deployment of the records feature, and it was necessary for the Bot to create the code for us to use. However, it went well past the expected deadline. Everything was resolved after quite some time, and we can use this beneficial function for our organization, as we were having issues with the spreadsheets in Google Sheets, and the records function comes to replace it. ### 37. Nice tool **Rating:** 3.5/5.0 stars **Reviewed by:** Juan Ignacio D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Botmaker?** It integrates messages from whatsapp, an social networks in one tool & interface. Great functionallity for answering messages (text, images, attachments) Excellent search engine for conversations held or recieved. **What do you dislike about Botmaker?** Interface can be better, its had to scroll through all the messages recieved. Reportig of sessions held o recieved messages is limmited, you can't customize fields. **What problems is Botmaker solving and how is that benefiting you?** It integrates messages from whatsapp & social media in one app. Bots help to retrieve information from customers and to set expectations about operators tieme of response ### 38. I LOVE BOTMAKER **Rating:** 5.0/5.0 stars **Reviewed by:** Igor R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Botmaker?** EVERYTHING, BOTMAKER IS SUPER COOL, IT'S A FANTASTIC TOOL, I LOVE IT **What do you dislike about Botmaker?** NOTHING, IT IS PERFECT, A COMPLETE TOOL **What problems is Botmaker solving and how is that benefiting you?** Direct contact with our students and resolving customer interaction quickly and practically ### 39. Botmaker Evaluation **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Botmaker?** Customization is a strong point of the offered product. It is highly customizable and at the forefront of AI utilization. **What do you dislike about Botmaker?** The number of data available on the platform. **What problems is Botmaker solving and how is that benefiting you?** Possibility of direct sale. ### 40. I had an excellent experience with the botmaker **Rating:** 5.0/5.0 stars **Reviewed by:** Samila M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Botmaker?** The functionalities similar to the customer service channel feature. Ease of navigation, reports, and indicators of actions taken. The possibilities of customizations made by the account administrator themselves greatly facilitate our work. **What do you dislike about Botmaker?** When searching for a conversation, it is not visually identifiable to which operator that conversation is assigned. If there has been no service from the operator, it takes several clicks and obtaining events to find out to whom that conversation was assigned. The window closing time of 24 hours also hinders our business. **What problems is Botmaker solving and how is that benefiting you?** Unification of a customer service channel via WhatsApp. It was an important point within the organization, but the 24-hour window puts us in this dilemma again. ### 41. muito bom **Rating:** 5.0/5.0 stars **Reviewed by:** Luiz R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Botmaker?** I love using the Botmaker system! It's amazing how it facilitates communication with my friends, family, and colleagues. I can send instant messages, photos, and even make video calls with quality. It's an indispensable tool in my daily life! **What do you dislike about Botmaker?** The conversations that go from one person to another, some integration bugs that are quite difficult to find the error because there is no log or anything like that, queues of consultants who do not receive **What problems is Botmaker solving and how is that benefiting you?** As all systems are integrated, it mainly facilitates with the CRM the selection of customers to create some action or something like that, also making it easier to create customers within the system. ### 42. BOTMAKER CONTROL TOOL **Rating:** 5.0/5.0 stars **Reviewed by:** oscar v. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Botmaker?** The functionality it has to control, measure interactions in real time, and provide support solutions for users is more educational compared to other providers. **What do you dislike about Botmaker?** I don't like that on the dashboard I can't see the data by hour range, I would like to not only see the results but also how it works throughout the 24 hours of the day. **What problems is Botmaker solving and how is that benefiting you?** Botmaker is solving customer service issues via WhatsApp and benefits in product placement through self-service channels and increases digitalization. ### 43. Intuitive experience and good customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Botmaker?** I like how easy is to use it. It has different tools to make sure you can keep the agents, chats, parametres, everything in order. I only used it for 2 months, but with a 1 hour talk with the support team, I learnt eveything I needed. **What do you dislike about Botmaker?** I think probably the wording they use. Some terms are not so user friendly and it makes difficult to make sure we are all talking about the same. Also, maybe they could improve the categories in the lateral menu. Also, I would improve the statics tool. **What problems is Botmaker solving and how is that benefiting you?** It´s making my customer service cheaper for the company, and it´s integrating great with my APIs so I can start thinking about an omnichannel experience in my company. ### 44. Great experience with Botmaker **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Botmaker?** I like the ease of attending to multiple clients at the same time. The platform is quite dynamic and has several options for automating processes carried out in the company. **What do you dislike about Botmaker?** The difficulty in creating new templates. I believe that the creation of the template could be free for the administrators. Furthermore, it would be interesting to have the option to edit templates with ease. **What problems is Botmaker solving and how is that benefiting you?** Botmaker helps a lot in automating processes that were previously done manually. Currently, we can send the same template to multiple clients in a very agile way. ### 45. It is the best dialogue platform I have used **Rating:** 4.0/5.0 stars **Reviewed by:** Angeles H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Botmaker?** I like how easy it is to use, the number of features it has. The new version seems less intuitive and more complex than the previous one. **What do you dislike about Botmaker?** The logs are not clear, and they do not load correctly. **What problems is Botmaker solving and how is that benefiting you?** Help to enhance the product and monitor its quality ### 46. A good system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Botmaker?** The chatbot and assistant for the people **What do you dislike about Botmaker?** The chats section needs more adjustments and accessibility **What problems is Botmaker solving and how is that benefiting you?** Virtual assistance to people and expediting procedures that would have taken time in person ### 47. Great platform to connect with users **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo E. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Botmaker?** The Code section makes it great to customize and connect your Bot with your current integrations easily. You can connect to multiple social media in just a few clicks. **What do you dislike about Botmaker?** Sometimes it isn't easy to find some advanced functions to customize the Bot. However, they're making changes in this area, changing the GUI and adding search capabilities. **What problems is Botmaker solving and how is that benefiting you?** During the pandemic, it helped us reach our users as fast as possible with the most used messaging platform in our area, Whatsapp. Also, while adding functionalities to the Bot, we can give other options to our users. Nowadays, it's the favorite option of most of our users to see how much they have to pay and access the payment gateway. ### 48. Quick and practical **Rating:** 4.5/5.0 stars **Reviewed by:** Marco D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Botmaker?** The practicality of the platform and its simplicity. Everything is very easy to use, this ease helps in handling the services. Another interesting thing is that many things are suggestive, making it easy to assume the functionality. **What do you dislike about Botmaker?** At certain times, apparently, some irreversible communication failures occur. It would be like trying to send a message where the error occurred, but there is no option to "forward" the message. **What problems is Botmaker solving and how is that benefiting you?** Our organization is exclusively for selling training and products. It is important to emphasize that communication is the main way we contact our clients. The platform is used to receive messages directly from WhatsApp, through which most of our clients get in touch. ### 49. Awsome **Rating:** 5.0/5.0 stars **Reviewed by:** Dan T. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Botmaker?** Everything except for un or two things.. **What do you dislike about Botmaker?** In the funnel doesn´t pick all data. And improve the use of cache on chrome **What problems is Botmaker solving and how is that benefiting you?** All of them haha. i used to use another program but Botmaker is the best ### 50. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Edson D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Botmaker?** Available resources and constant updates with more news. **What do you dislike about Botmaker?** Sometimes the support takes a while to provide the first service. **What problems is Botmaker solving and how is that benefiting you?** It greatly facilitates the initial customer service and also the unification of all customer sources (WhatsApp, Instagram, Facebook, website, etc.) into a single platform. ## Botmaker Discussions - [how do they manage changes and new intentions within the organization](https://www.g2.com/discussions/como-administran-los-cambios-y-las-nuevas-intenciones-dentro-de-la-organizacion) - 2 comments, 3 upvotes - [Is there any integration with Hubspot CRM? Or something done besides the actions of the intention?](https://www.g2.com/discussions/existe-alguna-integracion-con-el-hubspot-crm-o-algo-hecho-ademas-de-las-acciones-de-la-intension) - 1 comment, 2 upvotes - [View Botmaker pricing details and edition comparison](https://www.g2.com/products/botmaker/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+01%3A51%3A27+-0500&secure%5Bsession_id%5D=1467fcb2-0bf1-46d7-b5ef-5eaacc1e83f2&secure%5Btoken%5D=63a8de7206794b671a5264315baa4b017654471db2af34997d8fd1ac1f1f1666&format=llm_user) ## Botmaker Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top Botmaker Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,688 reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) - 4.4/5.0 (467 reviews)