---
title: Botkit Reviews
meta_title: 'Botkit Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Botkit works for a business like yours.
aggregate_rating:
  rating_value: 4.1
  review_count: 5
  scale: '5'
date_modified: '2026-07-02'
parent_category:
  name: Conversational Intelligence
  url: https://www.g2.com/categories/conversational-intelligence
---


# Botkit Reviews
**Vendor:** Microsoft  
**Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 5
## About Botkit
Botkit is a popular open-source toolkit for creating bots for messaging platforms.




## Botkit Reviews
  ### 1. A great tool for building your own chatbot and application

**Rating:** 3.5/5.0 stars

**Reviewed by:** Bashar H. | Owner , Mid-Market (51-1000 emp.)

**Reviewed Date:** November 08, 2023

**What do you like best about Botkit?**

Lots and lots of capabilities and features that can be customized to suit any purpose. Good pricing including a free plan! And a unique graphical interface where you can do literally everything whithout any need for coding.

**What do you dislike about Botkit?**

At some point it gets complicated and specialized. Learning recources online are very limited. Integration also isn't simple at all.

**What problems is Botkit solving and how is that benefiting you?**

The ability to build and customize your own bot with all the advanced features at your hand saving time and cost.

  ### 2. Customer Engagement Solutions: BotKit is the answer

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 08, 2023

**What do you like best about Botkit?**

Botkit enhaced our post course engagement which required us to collect feedback of the training we impart and then provide further support. It was easy to use  saving us time in connecting back to the client.

**What do you dislike about Botkit?**

Some of my colleagues found the interface not user friendly. The support to provide solution was slow and did hamper our time. Support needs to increase their response time.

**What problems is Botkit solving and how is that benefiting you?**

Customer engagement round the clock. It is an essential process of our business to engage with the clients before and after training delivered to them and Botkit provided this solution. From the intial query about oru training program to feeback & support after the training the program; Botkit was useful.

  ### 3. Great to build bots

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 12, 2023

**What do you like best about Botkit?**

Easy to use and extend.

Best for platform specific products.

Dozens of plugins.

Powerful open source libraries.

**What do you dislike about Botkit?**

Some critical security threat

File detection

**What problems is Botkit solving and how is that benefiting you?**

Eliminating many manual tasks
Improving workflow across the organisation
This is incredibly high for our business process


## Botkit Discussions
  - [What is Botkit used for?](https://www.g2.com/discussions/what-is-botkit-used-for)

- [View Botkit pricing details and edition comparison](https://www.g2.com/products/botkit/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-10+00%3A21%3A36+-0500&secure%5Bsession_id%5D=8563534c-a099-4eb2-9636-ff7ab57522b9&secure%5Btoken%5D=baa0a30d8abad8d9b7144f576428b8b473914113d781d095059af07bccbaa72b&format=llm_user)

## Botkit Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Bot Platforms**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top Botkit Alternatives
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