BOTBAT is an omnichannel customer communication platform
built for businesses in the Middle East. Founded in 2023
and based in Dubai, UAE, BOTBAT enables organizations to
manage all customer interactions across WhatsApp, Instagram,
Messenger, Telegram, SMS, and Email from a single interface.
The platform includes a no-code chatbot builder powered by
generative AI, a visual workflow builder for automating
business processes, and a smart agent portal that handles
bot-to-human handoffs. Additional capabilities include a
multi-channel campaign management tool and a customer data
platform (CDP) for centralizing and analyzing customer
interactions.
BOTBAT supports Arabic and English, operates with 99.9%
uptime, and provides 24/7 technical support. It serves
industries including retail, healthcare, education,
government, and transportation across UAE, Saudi Arabia,
Qatar, Bahrain, Kuwait, and Oman.