--- title: BOSSDesk Reviews meta\_title: 'BOSSDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 11 reviews by the users' company size, role or industry to find out how BOSSDesk works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 11 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # BOSSDesk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by BOSSDesk but has limited features. Are you part of the BOSSDesk team? [Upgrade your plan](https://my.g2.com/bossdesk/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! BOSSDesk is an ITIL aligned Service/ Help Desk available both on the Cloud and On- Premise. It is an integrated ITSM solution and includes Incident, Asset, Change and Problem Management modules along with a powerful Service Catalog for enhanced Service Delivery. Automate manual processes using powerful workflows and ticket routing features , saving time and keeping costs down while providing an unparalleled customer experience. Learn more about BOSSDesk at www.boss-solutions.com * * * Seller [BOSS Solutions](https://www.g2.com/sellers/boss-solutions) Discussions [BOSSDesk Community](https://www.g2.com/products/bossdesk/discuss) Languages Supported English Overview by Renee DiModica Show More ## Pricing Pricing provided by BOSSDesk. ### PROFESSIOL $39.00 1 Agent Month ### ENTERPRISE $69.00 1 Agent Month [ View More Pricing Information ](https://www.g2.com/products/bossdesk/pricing) ## Top-Rated Alternatives [ ![SysAid](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SysAid") SysAid 4.5/5(753) ](https://www.g2.com/products/sysaid/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![SolarWinds Service Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SolarWinds Service Desk") SolarWinds Service Desk 4.3/5(786) ](https://www.g2.com/products/solarwinds-service-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/bossdesk/competitors/alternatives) ## User Insights Average based on 11 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Mid-Market (51-1000 emp.) 5/21/2024 "Worked well at previous employer" 4.5/5 What do you like best about BOSSDesk? I liked that it was fairly easy to setup and scanned our complete network. Boss assisted us getting started. I could close tickets out on my phone using the app. We were able to setup work flows for onboarding and exiting employees. It had a self help area and we could setup FAQs for other support folks. Review collected by and hosted on G2.com. What do you dislike about BOSSDesk? It took some careful planning setting up some of the helpdesk categories and menu items in the begining. If I remember correctly, we got about half way through and decided to start over . Review collected by and hosted on G2.com. What problems is BOSSDesk solving and how is that benefiting you? It generally helped things not get lost or forgotten in the inboxes, sticky notes and voicemail boxes of a very lean IT Team. Communication was leveled up between us and we got even more done. You could see who was doing what and manage your time better. Tickets would be routed to the correct people to resolve them and approvals could be routed to managers when purchases or security rights were in question. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 12/14/2021 "Good customer support software Bossdesk" 4.5/5 What do you like best about BOSSDesk? The ticketing system is good & user-friendly—easy deployment with convenient features. ITIL Bossdesk software is an easy way to take charge of the IT company infrastructre for maximize processes & improving efficiency. I like the way the bossdesk presents all the information of logged tickets, incidents and events. And the different format & charts of export reports is most helpful for all. Review collected by and hosted on G2.com. What do you dislike about BOSSDesk? Project Management features & MSSP mode are not available compared to another fresh service desk/ Zoho service desk solution. Review collected by and hosted on G2.com. What problems is BOSSDesk solving and how is that benefiting you? We use Bossdesk solution to resolving tickets of Networking, different Cyber security products related and it helps to all of our customer's timely support with time entries & knowledge base documents. Also this tool gives visibility of our work & activity, we can track & manage all the support from one console itself. Review collected by and hosted on G2.com. Show More 1/23/2024 Validated ReviewerIncentivizedSource: G2 invite HB Herbert B. Retail Manager Airlines/Aviation Mid-Market (51-1000 emp.) 1/2/2024 "Ticketing tool requirements" 1/5 What do you like best about BOSSDesk? The ticketing and monitoring capabilities of BOSSDesk need to be improved. It needs to personalize the interface according to my preferences not allowing me to easily navigate and access the features. Review collected by and hosted on G2.com. What do you dislike about BOSSDesk? Ive noticed that the BOSSDesk needs to increase the display of ticket details, which would helps me quickly identify customer needs. The minor inconvenience is that it doesnt automatically send event follow up emails. Review collected by and hosted on G2.com. What problems is BOSSDesk solving and how is that benefiting you? There are areas where it falls short. The user interface needs to be more intuitive and user friendly as it is sometimes difficult to find functions. It lacks customization options which limits its flexibility in meeting business requirements. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SA Shawn A. Network Engineer Mid-Market (51-1000 emp.) 10/6/2023 "BOSSDesk is all that and a bag of chips for an all around helpdesk solution" 5/5 What do you like best about BOSSDesk? Ticketing and tracking of issues are the two most helpful features that I use Review collected by and hosted on G2.com. What do you dislike about BOSSDesk? Interface needs an overhaul so that the different features and billets are better defined. Review collected by and hosted on G2.com. What problems is BOSSDesk solving and how is that benefiting you? Ticketing, Inventory, Vendor contact & Tracking Review collected by and hosted on G2.com. Show More 4/8/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kaviarasu K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaviarasu K.") KK Kaviarasu K. Technical Engineer Mid-Market (51-1000 emp.) 3/7/2022 "The virtual Big Boss" 4.5/5 What do you like best about BOSSDesk? I like the way the boss desk presents the information about the event and incident which are logged by the customer to the support team members, the User interface was very easy to understand and it has almost all features required for an employee to request a service in an organization with Single sign-on. Review collected by and hosted on G2.com. What do you dislike about BOSSDesk? The feature that needs to be improved was the details displayed on a ticket, while looking in a ticket it shows all messages from first to the last message dropped. this takes lot of time to identify the customer needs and replies Review collected by and hosted on G2.com. What problems is BOSSDesk solving and how is that benefiting you? Interacting with the customers, resolving tickets, tracking the current status of queries, helping the user with the solution, sending POC and sop document related to the issue, assigning tickets, etc... Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Roshan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roshan J.") RJ Roshan J. Technical Engineer Mid-Market (51-1000 emp.) 12/22/2021 "Best Ever Ticketing Tool.." 5/5 What do you like best about BOSSDesk? Bossdesk is a very excellent ticketing tool. In the last two years, we have been using this tool for our organizations. It will be most helpful to the organization support Team. Mostly I liked about this tool is managing help desk tickets and assets. Review collected by and hosted on G2.com. What do you dislike about BOSSDesk? This tool needs to add more features in exporting the report because I will not generate multiple customers tickets on one excel sheet while selecting an advanced search filter. Review collected by and hosted on G2.com. What problems is BOSSDesk solving and how is that benefiting you? We monitor this tool to know which customer is raising the ticket and which member to assign once customers submit the tickets. After that, our engineers take action that to resolve the Customer issue. Easy to log incident and service requests. Awesome software. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![NITIN K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NITIN K.") NK NITIN K. Senior Network Security Engineer Mid-Market (51-1000 emp.) 12/25/2021 "BOSS DESK ticketing tool" 4.5/5 What do you like best about BOSSDesk? Bossdesk can share the ticket summary report in our mail. in the summary report, we can get various details like category distribution, source distribution, team distribution etc. Review collected by and hosted on G2.com. What do you dislike about BOSSDesk? The boss desk does not share event follow-up emails or reminder mail to users. Review collected by and hosted on G2.com. Recommendations to others considering BOSSDesk: The boss desk we can use for daily work routine reminders. Review collected by and hosted on G2.com. What problems is BOSSDesk solving and how is that benefiting you? we using the boss desk as an internally ticketing tool. we are raising tickets for every customer query and can assign that ticket to the respective worker. it gives help to solve customer queries on priority. Review collected by and hosted on G2.com. Show More 1/2/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Nitin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitin K.") NK Nitin K. Technical Support engineer Small-Business (50 or fewer emp.) 4/1/2022 "BOSSDesk ticket portal" 4.5/5 What do you like best about BOSSDesk? BOSSDesk gives dail reminder of tickets which employee needs to work . Review collected by and hosted on G2.com. What do you dislike about BOSSDesk? Report statistics needs to be more clear based on Open, Closed, unassigned etc. Review collected by and hosted on G2.com. What problems is BOSSDesk solving and how is that benefiting you? BOSSDesk helps employees to work on daily schedule works by assigned ticket. It helps to reduce more work. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/22/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Ticket Logging System" 5/5 What do you like best about BOSSDesk? In this solution, we can log cases via mail, and also, we can set an escalation matrix for the same, after escalating from one person whom we need to notify that we can add in this tool. Review collected by and hosted on G2.com. What do you dislike about BOSSDesk? Sometimes this solution violates the SLA after taking proper actions and providing tasks for the same. It's a little bit slower than others. BossDesk team should work on slowness. Review collected by and hosted on G2.com. What problems is BOSSDesk solving and how is that benefiting you? We are using the BossDesk Ticketing Tool, which gives us proper visibility of our work. We can track our activities with this solution and manage all the support from one console itself. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DD Dhanashree D. Technical Engineer Mid-Market (51-1000 emp.) 12/22/2021 "Bossdesk is a good ticketing tool." 4.5/5 What do you like best about BOSSDesk? Turning emails into tickets makes this product very useful. We can create templates for specific tasks so that it auto-fills the reply. Review collected by and hosted on G2.com. What do you dislike about BOSSDesk? Sometimes it gets very slow and the UI also can be improved Review collected by and hosted on G2.com. What problems is BOSSDesk solving and how is that benefiting you? Helpdesk ticket management, tracking tickets, customer support and employee support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about BOSSDesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about BOSSDesk ](https://www.g2.com/products/bossdesk/discussions/new) GU Guest User What is BOSSDesk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-bossdesk-used-for) [ View all Discussions ](https://www.g2.com/products/bossdesk/discuss) ## Pricing Options Pricing provided by BOSSDesk. ### PROFESSIOL $39.00 1 Agent Month ### ENTERPRISE $69.00 1 Agent Month ### ESSENTIAL $19.00 1 Agent Month [ View More Pricing Information ](https://www.g2.com/products/bossdesk/pricing) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) ##### Explore More [What's the most reliable digital wayfinding software based on reviews from universities and healthcare systems?](https://www.g2.com/discussions/what-s-the-most-reliable-digital-wayfinding-software-based-on-reviews-from-universities-and-healthcare-systems)[Which BIM objects software integrates smoothly with AutoCAD and Revit so architects can place manufacturer content directly without format conversion headaches?](https://www.g2.com/discussions/which-bim-objects-software-integrates-smoothly-with-autocad-and-revit-so-architects-can-place-manufacturer-content-directly-without-format-conversion-headaches)[Which encryption software combines email encryption with secure file sharing capability for teams?](https://www.g2.com/discussions/which-encryption-software-combines-email-encryption-with-secure-file-sharing-capability-for-teams) [Which application portfolio management software integrates best with ServiceNow and CMDB so enterprise architects are not maintaining two separate systems of record?](https://www.g2.com/discussions/which-application-portfolio-management-software-integrates-best-with-servicenow-and-cmdb-so-enterprise-architects-are-not-maintaining-two-separate-systems-of-record)[Which emergency management software integrates with HR systems for accurate employee location and contact information?](https://www.g2.com/discussions/which-emergency-management-software-integrates-with-hr-systems-for-accurate-employee-location-and-contact-information)[What MDM system integrates with ERP and CRM platforms?](https://www.g2.com/discussions/what-mdm-system-integrates-with-erp-and-crm-platforms) [Show MoreShow Less](javascript:void(0);)