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Verified User

Mid-Market (51-1000 emp.)

5/22/2026

"Beautiful UI Marred by Abysmal Support"

0/5

What do you like best about Borderless AI?

The UX and UI of Borderless AI are pretty, and they support multiple countries for hiring internationally. Their sales team is good, and a few years ago, the setup process was simple, allowing for custom legal documents. Review collected by and hosted on G2.com.

What do you dislike about Borderless AI?

Support is a huge issue. It's horrific, taking weeks to get responses and dealing with team members who don't know what they're doing. The management seems nonexistent, and they've even lied to us multiple times about employees. They've made mistakes with payroll and bonuses. The overall experience is atrocious. They don't respond to emails, have no phone support, and when they do get back, the information is often wrong. There's no accountability or leadership. Their recent setup changes have been a nightmare. Review collected by and hosted on G2.com.

Response from Willson Cross of Borderless AI

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Hi there,

Thank you for this candid feedback, and I'm truly sorry. What you've described — slow response times, incorrect information, and errors with payroll and bonuses — falls far short of the standard you should be able to expect from us, especially on something as critical as paying your team. I won't make excuses for that.

I appreciate you recognizing our platform and our support for international hiring, but I know that doesn't count for much when the service behind it lets you down. Payroll accuracy and responsive support are exactly where we need to be excellent, and we're making changes to get there — including how quickly issues are escalated and who's accountable for them.

I'd like to look into your account personally and make things right. Please reach out to me directly and I'll make sure your open issues get resolved with clear ownership and follow-through.

Best,

Willson

CH

Verified User in Human Resources

Small-Business (50 or fewer emp.)

2/6/2026

"Seamless and reliable"

5/5

What do you like best about Borderless AI?

What I like best about Borderless AI is how it simplifies the contractor experience, the platform makes onboarding, compliance, and payments seamless across borders. As a contractor, I can focus on delivering work without getting bogged down in administrative overhead or cross-border complexities. Review collected by and hosted on G2.com.

What do you dislike about Borderless AI?

Like any new platform, there’s a small learning curve when you first start using some of the features. Once you get the hang of it, though, the onboarding, compliance, and payment processes are really smooth.

Overall, the platform does exactly what it promises, it makes global contracting simple and reliable, which far outweighs the minor inconveniences. Review collected by and hosted on G2.com.

What problems is Borderless AI solving and how is that benefiting you?

It solves the headaches of global contracting, things like compliance, payroll, and onboarding. For me, that means I can actually focus on doing my work instead of worrying about admin or whether I’ll get paid on time. It’s simple, reliable, and removes a ton of friction, which makes working across borders feel seamless. Review collected by and hosted on G2.com.

Response from Willson Cross of Borderless AI

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Hi there,

Thank you for the thoughtful review! Letting contractors focus on their work while we handle the cross-border admin — onboarding, compliance, and payments — is exactly what we're here for, so it's great to hear that's your experience.

Point taken on the initial learning curve, too. We're always working to make those first steps more intuitive, so if you ever have specific suggestions, we'd love to hear them.

Thanks for being with Borderless AI!

Best,

Willson

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Ann Kathrina T.

Quality Analyst/Trainer

Mid-Market (51-1000 emp.)

10/6/2023

"Effortless Payments with Timely Processing"

5/5

What do you like best about Borderless AI?

I love how Borderless AI is always quick to address payment concerns, like bank details and swift code. I always get my pay on time, which is really important for me. The initial setup was swift and it has a clean interface that's easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Borderless AI?

None Review collected by and hosted on G2.com.

Response from Willson Cross of Borderless AI

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Hi there,

Thank you for the lovely review! Getting paid on time, every time, is exactly what we're here for — and we're glad our team has been quick to help with things like bank details and SWIFT codes when you've needed it. Great to hear the setup and interface have been smooth too.

Thanks for being with Borderless!

Best,

Willson

MC

Mark Bryan C.

Voice Agent

Mid-Market (51-1000 emp.)

5/21/2026

"Fast, Reliable Payments and Handy Email Invoicing Notifications"

5/5

What do you like best about Borderless AI?

It’s a fast and reliable payment method, and the invoicing feature sends notifications directly to our email. Review collected by and hosted on G2.com.

What do you dislike about Borderless AI?

Nothing—none of the things or features in Borderless AI are affecting our salary. Review collected by and hosted on G2.com.

Response from Navreen Aulakh of Borderless AI

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Thank you for sharing your positive experience with our fast and reliable payment method and email invoicing notifications. We're thrilled to hear that these features are benefiting you.

- Navreen

BB

Breines B.

Supervisor

Mid-Market (51-1000 emp.)

3/26/2024

"Super awesome transactions, user friendly app"

5/5

What do you like best about Borderless AI?

It's fast transaction, and nice interface. Review collected by and hosted on G2.com.

What do you dislike about Borderless AI?

I can't think of any at the moment. Very nice so fat. thanks Review collected by and hosted on G2.com.

Response from Navreen Aulakh of Borderless AI

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Hi Breines,

Thank you for taking the time to share your experience! We're glad to hear you've been enjoying the fast transactions and intuitive interface.

Thanks for choosing Borderless AI!

Best,

Navreen

NA

Nina Rose A.

Supervisor

Mid-Market (51-1000 emp.)

4/11/2024

"Payment"

5/5

What do you like best about Borderless AI?

payment is on time and no delays and very satisfied Review collected by and hosted on G2.com.

What do you dislike about Borderless AI?

I am satisfied with the service. No hassle Review collected by and hosted on G2.com.

Response from Kafi Hauser of Borderless AI

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Thanks Nina!

We appreciate you for sharing your positive experience with our payment process. We strive to provide efficient and satisfactory service to all our users.

DM

Darlyn M.

Data entry specialist

Mid-Market (51-1000 emp.)

7/23/2026

"Very User-Friendly and Clearly Organized"

5/5

What do you like best about Borderless AI?

It’s very user-friendly. I can find things easily, and everything is organized in a very clear way. Review collected by and hosted on G2.com.

What do you dislike about Borderless AI?

I wish I could see the conversion rate on invoices once they’re generated. Review collected by and hosted on G2.com.

Response from Willson Cross of Borderless AI

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Hey Darlyn! Thank you for the 5-star review -- we're so glad you find the platform easy to use and clearly organized! Great suggestion on invoice conversion rates too; we've shared it with our product team. We appreciate your partnership! Willson

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Audra C.

Administrative Business Partner

Mid-Market (51-1000 emp.)

10/8/2025

"Trusted Support for Managing a Growing Global Team"

4.5/5

What do you like best about Borderless AI?

Borderless AI has completely simplified how we manage our international team. The platform is easy to use, the onboarding process is clear, and their team is always quick to help when questions come up. It’s taken a huge weight off our shoulders knowing compliance and payroll are handled so smoothly. For a growing company like ours, it’s been a game changer. Review collected by and hosted on G2.com.

What do you dislike about Borderless AI?

Nothing major so far — everything has run really smoothly. The few times we’ve needed help, the team has responded right away and followed through until things were resolved Review collected by and hosted on G2.com.

What problems is Borderless AI solving and how is that benefiting you?

Borderless AI is helping us manage international hiring and compliance with ease. Before using the platform, navigating employment laws, payroll, and benefits across borders felt overwhelming. Now, everything is centralized and automated, ensuring our global team members are set up correctly and paid on time. It’s saved our People and Finance teams hours each month and given us peace of mind knowing we’re staying compliant everywhere we operate. Review collected by and hosted on G2.com.

Response from Willson Cross of Borderless AI

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Hi there,

Thank you for the amazing review! "A huge weight off our shoulders" is exactly what we want managing a global team to feel like — it's wonderful to hear that compliance and payroll have been running smoothly, and that our team has followed through whenever you've needed them.

We're excited to keep supporting you as you grow. Thanks for being with Borderless AI!

Best,

Willson

JC

Jeremy C.

Board Member

1/21/2026

"Human Touch Elevates Hiring with Borderless AI"

4.5/5

What do you like best about Borderless AI?

I like that Borderless AI offers a concierge service, making it easier to get support from a human being. They're very good at accompanying me throughout the process, which feels supportive. The setup was quite straightforward, which I appreciate. It feels good having someone to talk to during the challenging employment or hiring process when usually people are not very responsive. Review collected by and hosted on G2.com.

What do you dislike about Borderless AI?

I think the workflow should be more seamless, like CloudWork, but it only moves when I prompt it. For example, I needed to ask and send an email to get the employment contract and legal documents ready, which only came after four days. Review collected by and hosted on G2.com.

Response from Willson Cross of Borderless AI

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Hi there,

Thank you for the thoughtful review! We're so glad the concierge experience has felt supportive — having a real person alongside you during hiring is something we care deeply about, so it's great to hear it's making a difference.

Your feedback on workflow is well taken. You shouldn't have to prompt or chase us for documents like employment contracts — that should move forward proactively, and four days is longer than it should take. We're working on making those steps more automated and self-driving so things keep moving without you needing to ask. Thank you for flagging it.

Thanks for being with Borderless AI!

Best,

Willson

CA

Cherry A.

Contractor

Mid-Market (51-1000 emp.)

3/28/2024

"accurate and consistent"

4.5/5

What do you like best about Borderless AI?

I like the consistency of the support and how friendly user the web interface is. Review collected by and hosted on G2.com.

What do you dislike about Borderless AI?

The least thing I like about borderless ai sometimes it takes time to process Review collected by and hosted on G2.com.

Response from Kafi Hauser of Borderless AI

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We're glad to hear that you appreciate the consistency of our support and find our web interface user-friendly. We understand your concern about notifications and are constantly working to improve this aspect of our service.