The system is straightforward and user-friendly. The team consistently keeps up with new developments and is quick to introduce new solutions. If you ever need assistance, it’s easy to get help from their support staff. I also appreciate that they organize webinars on a range of topics. Additionally, the knowledge database is accessible to everyone. Review collected by and hosted on G2.com.

If you manage several chat queues in the customer center, you may find it challenging to close them intuitively in Boost.ai. Currently, this action cannot be performed directly through the interface and instead requires using the API or configuring an alternative setup. Review collected by and hosted on G2.com.

The service and will to adapt to our needs Review collected by and hosted on G2.com.

At times, it can be challenging to connect with the appropriate expertise immediately. Review collected by and hosted on G2.com.

I find the boost platform very user-friendly and easy to learn from the perspective of someone who hasn't worked with this kind of service before.

Having the ability to make quick changes and go live with it is something that makes our work very flexible and effective. Review collected by and hosted on G2.com.

I've personally started working with filters and I find it a bit tricky to keep the filtered content from leaking out to the "default" filter.

The main issue with it is when trying to replace an action ID, it replaces the content for all filters. It'd be helpful to be able to separate the action IDs for different filters. Review collected by and hosted on G2.com.

Their customer success managers are very hands-on and very dedicated. Their platform is also ever evolving and they are in the forefront of incorporating OpenAI in a very good manner. Review collected by and hosted on G2.com.

Dislike is a strong word, but they have some growth potential in their business side of things.

They dropped a price increase out of the blue and per email which was not very well recieved in our organization and created quite a bit of confusion and work. Review collected by and hosted on G2.com.

The Boost platform is highly efficient and user-friendly, and offers endless possibilities for tailoring chat solutions to our customers. I love the chatlog and message analysis tool. I'm also impressed by the pace of development and Boost's ability to release new versions at short intervals. Review collected by and hosted on G2.com.

It is hard to find anything to dislike with Boost as a company. Their product is really top-notch and as a partner we feel very valued and well taken care of. If I have to come up with anything negative, I wish that their office was closer to mine so that I could visit and "pick their brains" :) Review collected by and hosted on G2.com.

Boost ai has a great panel to work through flows and come up with conversations for the chatbots. And the team is very willing to work with you and answer any questions about how to do something, or why something is happening that is unexpected. Review collected by and hosted on G2.com.

The only things that I dislike are minor things in the admin panel that are not as convenient that I feel they could be, however they have a great way to providing feedback and have seen many pieces of feedback come from clients that they then incorporate into their next update releases. Review collected by and hosted on G2.com.

The most powerful NLU/NLP in the market yet the most user-friendly platform. Easy and fast to implement and empowered with a lot of pre-trained content for relevant industries and processes. The scalability is better than any other platform I've seen - you can literally have thousands of intents with a prediction of over 90%, and the administration of the bot is effortless. I also appreciate the many standard integrations available, as well as the high security offered by the platform. Review collected by and hosted on G2.com.

There's really not anything that I dislike, but of course, there are some developments needed for the future like more languages (there are at this point 30 languages which is very good). I also see a need for further integrations to be developed to support more platforms out-of-the-box. Review collected by and hosted on G2.com.

Boost.ai has developed a market-leading platform for Conversational AI. It's easy to use (no/low-code), has great UX, and integrates well with other systems. It makes it easy to develop scalable virtual agents that deliver an excellent user experience for end-users. They've also integrated conversation analytics, task management, and systematic testing in their solution, which enables you to work with continuous improvement. Hence even at an Enterprise scale, it's easy to develop and improve the Virtual Agents. Review collected by and hosted on G2.com.

Analytics reporting could have been better, but I guess they are working to improve those capabilities as well – as their product is developing at a high pace. Review collected by and hosted on G2.com.

The proactiveness of the dashboard to help us delevop the chatbot to learn to answer new questions from our users Review collected by and hosted on G2.com.

Limitations to the chatbot display window Review collected by and hosted on G2.com.

The Boost team has been extremely helpful and there to support us every step of the way. Despite us not being able to provide as many set up hours as planned, we were still ready to go for the start of our season. Review collected by and hosted on G2.com.

Implementation for mobile isn't fully set up yet, which led to some snags while initially setting up the VA on our mobile app. We had to find workarounds for now until this is available. Review collected by and hosted on G2.com.