I have been using Boost.ai for five years to provide customer self-service support, and I have grown to appreciate several aspects of the service. The e-learning courses offered by Boost.ai are decent and facilitate a good understanding of the system, making it easier for users to get accustomed to new things. The setup process was pretty straightforward, allowing for a seamless integration into our operations. Boost.ai is particularly effective in answering customer questions, efficiently handling a lot of easy queries that don't require much investigation. This capability significantly benefits our operations, easing the workload on our support staff. The software's language understanding capability is noteworthy, demonstrating good proficiency in comprehending customer queries. I also find their API connection incredibly beneficial, as it allows for easy integration with other software, which is crucial for our operations. The technical capabilities of their support team, including both first-line and senior personnel, are commendable, as they possess great knowledge and understanding of the system, providing reliable assistance whenever needed. Review collected by and hosted on G2.com.

I think the training data model should be improved. It's a bit old fashioned. Review collected by and hosted on G2.com.

Boost has been a game-changer for our customer experience, specifically in how our Virtual Agents (VAs) interact with clients. Currently, 70% of user conversations are fully resolved by our VAs, on WhatsApp, Web Chat and App Chat.

The Boost platform is highly flexible, allowing us to build exactly what we need. It offers open architecture for seamless integrations and connections, and a powerful hybrid approach to response generation (combining pre-built and generative AI).

The platform’s continuous high value comes from its ability to intelligently listen to user input, rapidly deploy new features, and adapt itself to the unique demands of our operations. In under two years, this investment has saved us hundreds of thousands of dollars by eliminating the need for new hires to manage current volume. Boost is truly worth the investment and elevated our customer support experience to A+ level. Review collected by and hosted on G2.com.

The main area for improvement in Boost is the reporting and analytics capabilities, particularly concerning the performance of the Generative AI responses.

While the existing reporting is adequate for pre-built responses, it currently does not meet our needs for analyzing the efficacy and output of the generative AI.

A significant enhancement would be the introduction of a Generative AI-powered "Copilot" feature within the platform. This would allow us to ask specific, natural-language questions about chat data, such as: What are users saying?, What is their sentiment?, and How are they navigating the conversational flows?

This is not a critical blocker today, but it is a necessary feature to maximize the long-term value and scalability of the Generative AI component. Review collected by and hosted on G2.com.

The platform is very rich, meaning it has a lot of functionalities for both building, testing and integrating chatbots & voicebots with almost no code. It gives flexibility in choosing between old-school intent prediction and Generative Actions. It has a nice tool for writing automated tests (Test Studio) and a lot of plugins for 3rd party integrations. Learning materials and support are very good. There are also nice tools for analytics (dashboard with a lot of metrics, automatic AI reviews). Review collected by and hosted on G2.com.

Not everything was intuitive at first - especially filters and using the same action in a few different workflows.

LLM-as-a-Judge in test studio is generally good, but sometimes make mistakes.

I'd also appreciate having something like compile-time validation of the workflows and more mature versioning system - but I guess it would be pretty advanced feature and I suspect other platforms doesn't offer it as well. Review collected by and hosted on G2.com.

I appreciate Boost.ai for making it significantly easier for our customers and citizens to access services around the clock. The inclusion of Boost.ai's chatbots, whose answers are crafted by our professionals, means that our users can receive accurate and up-to-date information without needing a human to be available 24/7. This efficiency in service provision is a game-changer for customer service. I particularly find the integration of large language models (LLMs) valuable as they enhance the development process of chat responses, making the customer experience more personalized and delightful compared to using pre-written answers. The setting up of Boost.ai was reported to be very easy, which is an added bonus. Additionally, I am impressed by the potential for future improvements such as voice AI, which could further enhance our service delivery and provide even more valuable interactions. Review collected by and hosted on G2.com.

I find some organizational challenges that prevent us from fully developing the chatbot into its best version due to lack of time. Additionally, the need for large financial resources to fully take advantage of the platform's capabilities is a bit of a concern. Furthermore, although the certification classes are not an issue for me personally, they could become a barrier for some professionals if not offered in our native language, as this might discourage them from using Boost.ai. Review collected by and hosted on G2.com.

Their platform is simple to use also for people like me with little to no coding experience. Their customer support is also very helpful and does their very best to help us succeed. They're following the marked demands pretty well and implements features in an impressive tempo. Review collected by and hosted on G2.com.

The downside I would say is the lack of best practices when it comes to using their AI tools and different answers depending on who you ask. It's also hard to know whether feedback is being considered. Review collected by and hosted on G2.com.

The documentation is very clear, and I greatly appreciate features such as the API connector for executing code and resolving use cases that normal features do not cover. Review collected by and hosted on G2.com.

I would like them to allow the inclusion of LLM models from other providers natively without having to resort to a manual integration with an API connector. Review collected by and hosted on G2.com.

The support is been very good, and the documentation for using Boost AI solution is broad and detailed.

Furthermore, the user interface of the adminpanel is highly intuitive and very easy to use. Review collected by and hosted on G2.com.

At times, when new features are introduced, it can take a moment to figure out how they might be useful for our specific needs. Review collected by and hosted on G2.com.

Boost.ai is quite easy to use and work with and it's quite simple to integrate into existing systems. The customer support is excellent, always responsive and helpful when problems or questions pop up. I especially appreciate the live deep dive sessions, which offer great insights into both platform features and broader AI topics. Review collected by and hosted on G2.com.

Some features can be hard to use or be somewhat unclear on how they exactly effect the general performance of the GenAI model. Review collected by and hosted on G2.com.

BoostAI helps Carglass® create amazing digital conversations with our customers in our WhatsApp channel.

What I really appreciate is how transparent and easy to manage the platform is. Managing the system is genuinely enjoyable — it’s beautifully designed, and the power of the technology always feels firmly under control. Review collected by and hosted on G2.com.

The cost of the conversation is a little high for Whatsapp where customers interact in a slower pace which can cause multiple payed sessions for one conversation. Review collected by and hosted on G2.com.

The platform is very intuitive, easy to use, with great integration capabilities, for use with generative language, and with a large number of articles for support and self-training, a lot of support material accessible from any option. Review collected by and hosted on G2.com.

At the moment, there is nothing that I excessively dislike; the documentation and help material are only in English, which could be a disadvantage, but in my case, I have taken it as a challenge to improve my level in the language :-) Review collected by and hosted on G2.com.