# Boost.ai Reviews **Vendor:** Boost.ai **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 39 ## About Boost.ai Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates, and full hybrid control through seamless orchestration of traditional NLU and LLMs. With over 650 successful deployments, 600 live virtual agents, and more than 150 million automated conversations, boost.ai helps enterprises around the world resolve with confidence, automate at scale, and trust every conversation. Proven performance and enterprise-grade reliability make boost.ai the partner of choice for leading brands across the world, including Nordea, Credit Union of Colorado, Sage, DNB, Trading 212, and more. Boost.ai is recognized as a Leader in Gartner’s 2025 Magic Quadrant™ for Conversational AI Platforms. Competitive differentiators #1: We deliver on what we promise to our customers to ensure their solution is live in days and weeks, not months and years (or never). #2: We enable our customers to stay in hybrid control and seamlessly move between traditional NLUs and LLMs to always deliver the right resolutions to their customers. #3: We are specialists in regulated industries ensuring safety, security and guardrails that customers (and their customers) can rely on. #4: We have the tools and platform to empower our customer's existing teams to be able to develop and deliver their conversational AI solution. Technical features of our platform #1: Hybrid AI Flexibility Combining multilingual, fine-tuned NLP and LLMs for AI Agent orchestration and dialogue management. #2: User friendly UI for non-technical builders Intuitive builder enabling non-technical teams to confidently design and deploy AI Agents in days. #3: Enterprise security and collaboration Guardrails, PII masking, role-based access, staging, audit trails, approval and testing pipelines. #4: Persona-based Automated Test Studio Persona-based testing simulating real-world dialogues at scale to validate AI Agent performance. #5: Specialized features for regulated industries Fine-tuned AI models, use case libraries, and integrations for banking, insurance, and public sector. ## Boost.ai Pros & Cons **What users like:** - Users appreciate the **intuitive interface** of Boost.ai, making it easy to utilize its comprehensive features and tools. (20 reviews) - Users commend Boost.ai for its **user-friendly interface** , enabling non-technical individuals to easily navigate complex technology. (17 reviews) - Users value the **helpful resources and support** from Boost.ai, enhancing their learning and project success. (17 reviews) - Users commend Boost.ai for its **excellent customer support** , enhancing overall experience and fostering collaboration with feedback. (16 reviews) - Users value the **exceptional customer support** from Boost.ai, contributing to successful project outcomes and satisfaction. (13 reviews) - Easy Setup (13 reviews) - Intuitive (13 reviews) - User Interface (12 reviews) - Efficiency (11 reviews) - Integrations (9 reviews) **What users dislike:** - Users find **some features difficult to use** , which impacts their ability to utilize Boost.ai effectively. (8 reviews) - Users find the **usability challenges and unclear features** of Boost.ai hinder optimization of the Generative AI model. (4 reviews) - Users find **complexity in navigating features** and the support responses can be misleading and unhelpful. (4 reviews) - Users struggle with the **learning curve** of Boost.ai, finding features unclear and workflows challenging to navigate. (4 reviews) - Users feel the **limited customization** options for filters and analytics hinder their overall experience with Boost.ai. (4 reviews) - Users find the **limited features** in Boost.ai restrict their ability to customize reporting and analytics effectively. (4 reviews) - Users find the **reporting capabilities challenging** , noting limitations in customization that hinder tailored insights and analytics. (3 reviews) - Users express concerns over **sudden price increases** that caused confusion and dissatisfaction within their organizations. (3 reviews) - Difficult Learning (3 reviews) - Users report **email communication issues** that lead to confusion and dissatisfaction regarding pricing changes and updates. (3 reviews) ## Boost.ai Reviews ### 1. Technical Associate **Rating:** 5.0/5.0 stars **Reviewed by:** Leo . | IT Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Boost.ai?** I really appreciate Boost.ai for helping us transition from a rigid, limited predefined flow to a flexible and dynamic agentic flow. I like the flexibility and user customizability it offers, allowing us to tailor a very bespoke and focused experience for the end customer. The initial setup was easy, and we were able to recreate 100% of our previous chatbot in less than a week. **What do you dislike about Boost.ai?** I did experience in one ticket for support that the tech support first responses were obvious AI generated responses that gave false information at first, and afterwards the issue wasn't explored despite having volunteered my time to guide through the issue with the steps I was able to reproduce the issue. **What problems is Boost.ai solving and how is that benefiting you?** Boost.ai helped us move from a rigid, limited chatbot flow to a flexible and dynamic agentic flow. ### 2. Excellent AI Platform with Strong Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nils N. | Business Developer., Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Boost.ai?** In my role as a project manager and ai trainer working with Boost AI, I'm very satisfied with both their product and team. They've created something quite special: an advanced AI platform with many complex components, wrapped in an interface that's simple to understand and use. Boost AI excels at making complex technology accessible. Natural language processing is typically a complex topic, but they've made it understandable for non-technical users to learn and work with. This means our team can actively improve prediction accuracy without needing deep technical expertise. Their focus on user experience and the customer journey really shows in how intuitive the platform is. The team is very adaptive to new technology. When ChatGPT emerged, they were quick to implement it into their platform. Within a short time, it matured enough to be used in highly regulated industries like finance - which is exactly what we needed. They're also excellent at providing documentation and frameworks necessary for risk assessments and DPIA (Data Protection Impact Assessments), which is crucial for compliance and security. Their Customer Success Management team is focused on maximizing the value we get as customers. They don't just provide support - they actively work with us to ensure we're getting the most out of the platform Community & Knowledge Sharing Boost AI creates opportunities for knowledge sharing across their customer base through webinars, seminars, and an active community forum where customers, developers, and consultants can share experiences and discuss challenges. **What do you dislike about Boost.ai?** The main improvement I would like to see is the addition of more customization options for Boost AI's chat panel when it's integrated into our website. **What problems is Boost.ai solving and how is that benefiting you?** Helps customers find answers quickly without waiting for agent availability Delivers accurate responses through advanced natural language processing Allows agents to focus on complex customer issues that require human expertise Supports agents in resolving customer problems more efficiently Boost.ai makes it possible for us as non-technical administrators to build and maintain an effective AI chatbot. We can improve prediction accuracy and keep the bot up-to-date without needing developers for every change. More efficient use of our customer service resources ### 3. Flexible, Intuitive Platform with Stellar Support—Some Advanced Setups Need Vendor Help **Rating:** 5.0/5.0 stars **Reviewed by:** Damjan H. | Customer Service Operations Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Boost.ai?** We appreciate Boost.ai for its flexibility, intuitive no-code platform, and excellent language understanding. The solution allows us to manage both chatbot and voicebot in one environment, saving a lot of time and ensuring consistency across channels. What we like most is its ease of use and the ability to quickly build and maintain advanced conversation flows without coding. The platform is stable, suitable even for non-technical users, and continuously improving. We also value the excellent customer support — always responsive, proactive, and solution-oriented — as well as strong analytics and reporting tools that make it easy to track performance and optimize results over time. **What do you dislike about Boost.ai?** Overall, we are very satisfied with Boost.ai. The platform is powerful and easy to use, but sometimes certain advanced configurations or integrations require additional support from the vendor. **What problems is Boost.ai solving and how is that benefiting you?** Boost.ai helps us automate a large share of customer interactions across digital and voice channels, significantly reducing pressure on contact centers. It allows us to provide 24/7 support, resolve most requests instantly, and ensure consistent communication quality. The platform also improves customer satisfaction and operational efficiency by deflecting traditional calls and enabling seamless handover to agents when needed. ### 4. Intuitive, Scalable, and Supportive—Minor Analytics and UX Tweaks Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Eivin J. | Conversational AI Expert & Process Developer, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Boost.ai?** Boost.ai offers an incredibly intuitive interface for building and managing conversational AI. The no-code training of intents and flows makes it easy to iterate quickly, even for non-technical users. I especially appreciate the platform’s scalability and how well it handles complex dialogue structures. The support team is responsive and knowledgeable, and the documentation is solid. Integration with external systems is smooth, and the analytics dashboard gives useful insights into bot performance. **What do you dislike about Boost.ai?** There’s very little to dislike. If I had to mention something, I’d say the analytics could be more customizable, especially when it comes to filtering and exporting data. Also, while the UI is generally clean, a few areas could benefit from minor UX improvements to speed up navigation. **What problems is Boost.ai solving and how is that benefiting you?** We use Boost.ai to optimize our internal advisory workflows, helping employees quickly identify the right contact—whether it's a phone number, email, or department—based on their specific scenario. This has significantly reduced response times and improved the consistency of our internal communication. The platform also allows us to scale our support services without increasing headcount, while automating many routine tasks. Additionally, Boost.ai serves as a valuable hub for internal knowledge, making information more accessible across the organization. ### 5. Intuitive Interface and Stellar Support Make Onboarding a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Fardosa M. | Customer Experience Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Boost.ai?** One of the standout features of boost.ai is its intuitive and user-friendly interface, which makes it easy to manage and train virtual agents without requiring deep technical expertise. The conversation builder is particularly impressive, it allows for streamlined dialogue flow creation and testing, which has been invaluable during our onboarding. Additionally, the support and onboarding team have been incredibly responsive and knowledgeable, making the transition smooth and efficient. **What do you dislike about Boost.ai?** We're still in the early stages of using the platform, and up to this point, we've had a positive experience with no major issues to report. **What problems is Boost.ai solving and how is that benefiting you?** We were previously using a standard chatbot with no AI involved, which meant it could only handle very basic, scripted interactions. Boost.ai has solved that by introducing natural language understanding and dynamic conversation flows. This allows us to provide more accurate, helpful, and human-like responses to our customers, improving both efficiency and user satisfaction. ### 6. Hands-On with Boost: Building AI Faster and Smarter **Rating:** 5.0/5.0 stars **Reviewed by:** Leon J. | Head of AI development, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Boost.ai?** What I appreciate most about Boost.ai is its intuitive platform design and flexibility. It enables teams to create and launch conversational AI solutions rapidly, even without extensive coding expertise. The workflow is seamless, and the analytics tools simplify tracking and enhancing chatbot performance over time. The customer support and community are excellent. We use Boost.ai every day, and all of our implementations have been very straightforward. **What do you dislike about Boost.ai?** While Boost.ai is a strong platform overall, the learning curve can be a bit steep at the beginning, especially when it comes to mastering advanced features like intent hierarchies and integrations. Once you get familiar with the system it’s powerful, but onboarding could be smoother. **What problems is Boost.ai solving and how is that benefiting you?** The platform solves the problem of scalability in AI-driven communication. It allows our team to manage large volumes of inquiries efficiently without sacrificing quality. By centralizing conversation data and integrating with our CRM, Boost.ai helps us maintain context across channels and continuously improve our bot’s accuracy. ### 7. Seven years with Boost: A AI-trainers perspective on Usability, Support, and Reporting Flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Olav Alexander S. | Developer & AI-trainer, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Boost.ai?** Boost.ai stands out for its ease of use, especially for AI trainers working with conversational flows and LLM-agents. The user interface is exceptionally well-designed, making it intuitive to build and manage complex dialogue structures. Their versatile setup allows for flexible integrations and configurations, which has been a major asset in adapting the platform to various use cases. Additionally, their insights and analytics tools provide valuable visibility into bot performance, and their customer support is consistently positive and receptive to feedback, fostering a collaborative relationship. **What do you dislike about Boost.ai?** While the platform excels in many areas, customizability in reporting is one aspect that could be improved. The current reporting tools offer good baseline insights, but they can feel limiting when trying to tailor reports to specific organizational needs or KPIs. More advanced filtering, export options, or customizable dashboards would enhance the value of the analytics suite. **What problems is Boost.ai solving and how is that benefiting you?** Boost.ai helps us automate and scale customer interactions efficiently. While chatbot functionality is expected, Boost.ai stands out by offering a level of usability and flow-building capability that no other vendor we've evaluated comes close to matching. This has significantly reduced development time and improved the quality of our conversational experiences. ### 8. Exceptional Tools, Supportive Team, and Seamless Learning Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Boost.ai?** The Boost.ai platform offers a wealth of useful tools, features, and resources, all accessible through a straightforward and intuitive interface. The Academy modules are very nicely put together. A blend of all learning styles to allow anyone to master the platform. The customer success team is incredibly supportive, they go above and beyond to ensure your project is a success. In general, the people I've met from Boost.ai have been very welcoming, supportive, and are passionate about the product. **What do you dislike about Boost.ai?** I'm yet to see any downsides, I'm incredibly pleased with the early results of our virtual assistant. **What problems is Boost.ai solving and how is that benefiting you?** Our Boost.ai virtual assistant is solving: - Human agent response inconsistencies - Human agent workload - Customer support wait times - Customer support resourcing - Conversations taking place out of hours - Customer churn The benefits: - Reduction in operational pressures - FTE savings - Consistent, compliant responses. Every time - Customer support around the clock - Revenue-driving use cases - A blueprint to scale to other brands and channels ### 9. Accessible and Impactful Webinar Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Joachim H. **Reviewed Date:** October 27, 2025 **What do you like best about Boost.ai?** I truly appreciate the straightforward setup process of Boost.ai, which was especially accommodating given that I am visually impaired, relying on only ten percent of my sight. This accessibility facilitated my ability to register for and participate in webinars, a crucial activity for me and my colleagues. The platform significantly benefits my work by expanding our reach through webinars and fostering engagement with a large audience. I find the accessibility of the chatbot highly commendable, even though I haven't personally used it, I've heard great feedback. It supports my initiative to recommend Boost.ai to our customers confidently. The system's design accommodates users with varying accessibility needs, making it inclusive and user-friendly. The experience of keeping updated through different webinars and tracking customer comments has been seamless, ensuring information is constantly at our fingertips. **What do you dislike about Boost.ai?** Nothing **What problems is Boost.ai solving and how is that benefiting you?** I use Boost.ai to keep updated through webinars, enhancing my work's accessibility and expanding our reach. It allows me and my colleagues to engage a larger audience efficiently. ### 10. Rock-Solid Performance, Unmatched Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. **Reviewed Date:** October 24, 2025 **What do you like best about Boost.ai?** I truly appreciate Boost.ai for its intuitive and easy-to-use interface, which significantly simplifies the process of adding new questions for the virtual assistant (VA) to handle. The reliability of the system is impressive, with no outages experienced over four years of usage, ensuring consistent service. The company’s commitment to customer support and success is evident through their setup assistance, providing a developer and a subject matter expert who guided us through the process. Their ongoing support is remarkable, as they continue to meet with our team to ensure everything runs smoothly, even years after initial deployment. The platform efficiently manages increasing customer inquiries, reducing the need to escalate to human operators, which provides a clear return on investment by saving costs while handling a large volume of interactions. Additionally, Boost.ai's human chat feature allows seamless escalation of calls from the VA to human chat staff. Our voice callers also interact with the VA and is seamlessly integrated with our VOIP system. The built-in training programs in their learning academy are also beneficial for helping new staff members become proficient administrators. **What do you dislike about Boost.ai?** I wish it had better reports for the Human chat. Reports such as when are our busiest call times, heat maps, etc. We are able to get a monthly count of how many calls each rep took and wait times, so the basics are there but advanced reporting on the human chat side is lacking. **What problems is Boost.ai solving and how is that benefiting you?** Boost.ai increases customer inquiry handling efficiency, reducing escalations to human agents and saving costs. Its reliable system and easy administration enhance team productivity, while customer support ensures smooth operation. ### 11. Efficient Self-Service with Solid Support **Rating:** 4.0/5.0 stars **Reviewed by:** Sveinung . | Team Lead Proactive Service **Reviewed Date:** October 24, 2025 **What do you like best about Boost.ai?** I have been using Boost.ai for five years to provide customer self-service support, and I have grown to appreciate several aspects of the service. The e-learning courses offered by Boost.ai are decent and facilitate a good understanding of the system, making it easier for users to get accustomed to new things. The setup process was pretty straightforward, allowing for a seamless integration into our operations. Boost.ai is particularly effective in answering customer questions, efficiently handling a lot of easy queries that don't require much investigation. This capability significantly benefits our operations, easing the workload on our support staff. The software's language understanding capability is noteworthy, demonstrating good proficiency in comprehending customer queries. I also find their API connection incredibly beneficial, as it allows for easy integration with other software, which is crucial for our operations. The technical capabilities of their support team, including both first-line and senior personnel, are commendable, as they possess great knowledge and understanding of the system, providing reliable assistance whenever needed. **What do you dislike about Boost.ai?** I think the training data model should be improved. It's a bit old fashioned. **What problems is Boost.ai solving and how is that benefiting you?** I use Boost.ai to answer customer questions, reducing basic inquiries and leveraging its excellent language understanding, which enhances operational efficiency. ### 12. Boost Transformed Our Support—Powerful AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Boost.ai?** Boost has been a game-changer for our customer experience, specifically in how our Virtual Agents (VAs) interact with clients. Currently, 70% of user conversations are fully resolved by our VAs, on WhatsApp, Web Chat and App Chat. The Boost platform is highly flexible, allowing us to build exactly what we need. It offers open architecture for seamless integrations and connections, and a powerful hybrid approach to response generation (combining pre-built and generative AI). The platform’s continuous high value comes from its ability to intelligently listen to user input, rapidly deploy new features, and adapt itself to the unique demands of our operations. In under two years, this investment has saved us hundreds of thousands of dollars by eliminating the need for new hires to manage current volume. Boost is truly worth the investment and elevated our customer support experience to A+ level. **What do you dislike about Boost.ai?** The main area for improvement in Boost is the reporting and analytics capabilities, particularly concerning the performance of the Generative AI responses. While the existing reporting is adequate for pre-built responses, it currently does not meet our needs for analyzing the efficacy and output of the generative AI. A significant enhancement would be the introduction of a Generative AI-powered "Copilot" feature within the platform. This would allow us to ask specific, natural-language questions about chat data, such as: What are users saying?, What is their sentiment?, and How are they navigating the conversational flows? This is not a critical blocker today, but it is a necessary feature to maximize the long-term value and scalability of the Generative AI component. **What problems is Boost.ai solving and how is that benefiting you?** As our company is currently on a fast-growth trajectory, our support ticket volume is increasing proportionally. Boost is a critical factor in managing this surge, preventing us from having to escalate our FTE (Full-Time Employee) headcount at the same rate. Crucially, this efficiency has come without sacrificing quality. Boost offers an A+ Customer Self-Service experience by providing fully automated processes, responses, and end-to-end user experiences designed to solve issues without the need for agent intervention. ### 13. Pros and cons of Boost.ai **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Boost.ai?** The platform is very rich, meaning it has a lot of functionalities for both building, testing and integrating chatbots & voicebots with almost no code. It gives flexibility in choosing between old-school intent prediction and Generative Actions. It has a nice tool for writing automated tests (Test Studio) and a lot of plugins for 3rd party integrations. Learning materials and support are very good. There are also nice tools for analytics (dashboard with a lot of metrics, automatic AI reviews). **What do you dislike about Boost.ai?** Not everything was intuitive at first - especially filters and using the same action in a few different workflows. LLM-as-a-Judge in test studio is generally good, but sometimes make mistakes. I'd also appreciate having something like compile-time validation of the workflows and more mature versioning system - but I guess it would be pretty advanced feature and I suspect other platforms doesn't offer it as well. **What problems is Boost.ai solving and how is that benefiting you?** Helping user to navigate through the web page, saving their time and allowing Call Center workers to focus on the most difficult tasks. ### 14. Effortless Customer Service Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Teemu R. **Reviewed Date:** October 24, 2025 **What do you like best about Boost.ai?** I appreciate Boost.ai for making it significantly easier for our customers and citizens to access services around the clock. The inclusion of Boost.ai's chatbots, whose answers are crafted by our professionals, means that our users can receive accurate and up-to-date information without needing a human to be available 24/7. This efficiency in service provision is a game-changer for customer service. I particularly find the integration of large language models (LLMs) valuable as they enhance the development process of chat responses, making the customer experience more personalized and delightful compared to using pre-written answers. The setting up of Boost.ai was reported to be very easy, which is an added bonus. Additionally, I am impressed by the potential for future improvements such as voice AI, which could further enhance our service delivery and provide even more valuable interactions. **What do you dislike about Boost.ai?** I find some organizational challenges that prevent us from fully developing the chatbot into its best version due to lack of time. Additionally, the need for large financial resources to fully take advantage of the platform's capabilities is a bit of a concern. Furthermore, although the certification classes are not an issue for me personally, they could become a barrier for some professionals if not offered in our native language, as this might discourage them from using Boost.ai. **What problems is Boost.ai solving and how is that benefiting you?** I use Boost.ai to provide 24/7 service to customers, improving accessibility and ensuring updated information without needing a full-time chat person. ### 15. User-Friendly Platform with Fast Updates, but Needs Clearer AI Guidance **Rating:** 4.0/5.0 stars **Reviewed by:** Tommy Aanby G. | AI Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Boost.ai?** Their platform is simple to use also for people like me with little to no coding experience. Their customer support is also very helpful and does their very best to help us succeed. They're following the marked demands pretty well and implements features in an impressive tempo. **What do you dislike about Boost.ai?** The downside I would say is the lack of best practices when it comes to using their AI tools and different answers depending on who you ask. It's also hard to know whether feedback is being considered. **What problems is Boost.ai solving and how is that benefiting you?** Boost.ai enables us to help customers 24/7 with a model that understands for the most part the intent of the customer. They allow us to be present when humans aren't. With their AI solutions they also help is with spending more time with improving the customer experience rather than manually updating customer flows. ### 16. Clear Documentation and Powerful API Connector Enhance Flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Jerson Hernan U. | AI Trainner, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Boost.ai?** The documentation is very clear, and I greatly appreciate features such as the API connector for executing code and resolving use cases that normal features do not cover. **What do you dislike about Boost.ai?** I would like them to allow the inclusion of LLM models from other providers natively without having to resort to a manual integration with an API connector. **What problems is Boost.ai solving and how is that benefiting you?** At my organization, we use Boost.ai to build conversational flows (with or without AI), which allow our customers to self-manage their questions, concerns, requests, etc. about our organization's products through channels such as WhatsApp and chats integrated into our platforms (App - Web). ### 17. Excellent Support and Intuitive Admin Panel Make Boost AI Stand Out **Rating:** 4.5/5.0 stars **Reviewed by:** Ruta D. | Business developer, Banking, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Boost.ai?** The support is been very good, and the documentation for using Boost AI solution is broad and detailed. Furthermore, the user interface of the adminpanel is highly intuitive and very easy to use. **What do you dislike about Boost.ai?** At times, when new features are introduced, it can take a moment to figure out how they might be useful for our specific needs. **What problems is Boost.ai solving and how is that benefiting you?** Boost.ai helps us deliver instant, 24/7 customer support on our public website, improving user experience and reducing the workload on our support team. ### 18. Can recommend Boost.ai **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Boost.ai?** Boost.ai is quite easy to use and work with and it's quite simple to integrate into existing systems. The customer support is excellent, always responsive and helpful when problems or questions pop up. I especially appreciate the live deep dive sessions, which offer great insights into both platform features and broader AI topics. **What do you dislike about Boost.ai?** Some features can be hard to use or be somewhat unclear on how they exactly effect the general performance of the GenAI model. **What problems is Boost.ai solving and how is that benefiting you?** Boost.ai provides an AI chatbot for us and helps us provide a better customer service experience for our customers. ### 19. CarglassNL review for BoostAI **Rating:** 5.0/5.0 stars **Reviewed by:** Jules v. | Product owner conversational, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Boost.ai?** BoostAI helps Carglass® create amazing digital conversations with our customers in our WhatsApp channel. What I really appreciate is how transparent and easy to manage the platform is. Managing the system is genuinely enjoyable — it’s beautifully designed, and the power of the technology always feels firmly under control. **What do you dislike about Boost.ai?** The cost of the conversation is a little high for Whatsapp where customers interact in a slower pace which can cause multiple payed sessions for one conversation. **What problems is Boost.ai solving and how is that benefiting you?** BoostAI helps Carglass automate repetative whatsapp conversations so our human agents can focus on the human touch. ### 20. Intuitive and comprehensive platform, you never stop learning new things on it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Boost.ai?** The platform is very intuitive, easy to use, with great integration capabilities, for use with generative language, and with a large number of articles for support and self-training, a lot of support material accessible from any option. **What do you dislike about Boost.ai?** At the moment, there is nothing that I excessively dislike; the documentation and help material are only in English, which could be a disadvantage, but in my case, I have taken it as a challenge to improve my level in the language :-) **What problems is Boost.ai solving and how is that benefiting you?** I don't see any problem as such. ### 21. User-friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Boost.ai?** The system is straightforward and user-friendly. The team consistently keeps up with new developments and is quick to introduce new solutions. If you ever need assistance, it’s easy to get help from their support staff. I also appreciate that they organize webinars on a range of topics. Additionally, the knowledge database is accessible to everyone. **What do you dislike about Boost.ai?** If you manage several chat queues in the customer center, you may find it challenging to close them intuitively in Boost.ai. Currently, this action cannot be performed directly through the interface and instead requires using the API or configuring an alternative setup. **What problems is Boost.ai solving and how is that benefiting you?** It is very effective at resolving invoice issues, which in turn helps reduce the number of chats with customer support. ### 22. Excellent Service and Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Boost.ai?** The service and will to adapt to our needs **What do you dislike about Boost.ai?** At times, it can be challenging to connect with the appropriate expertise immediately. **What problems is Boost.ai solving and how is that benefiting you?** An overwhelming influx of questions to the Tax authority. ### 23. Boost.ai is very well designed and offers a very smooth learning curve. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Boost.ai?** I find the boost platform very user-friendly and easy to learn from the perspective of someone who hasn't worked with this kind of service before. Having the ability to make quick changes and go live with it is something that makes our work very flexible and effective. **What do you dislike about Boost.ai?** I've personally started working with filters and I find it a bit tricky to keep the filtered content from leaking out to the "default" filter. The main issue with it is when trying to replace an action ID, it replaces the content for all filters. It'd be helpful to be able to separate the action IDs for different filters. **What problems is Boost.ai solving and how is that benefiting you?** Boost.ai is helping us with minimizing the amount of work our customer support has to do on a daily basis by a lot, which is a huge benefit for us as a company. ### 24. Boost.AI has enabled our customer service to take great leaps forward into digitalization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Boost.ai?** Their customer success managers are very hands-on and very dedicated. Their platform is also ever evolving and they are in the forefront of incorporating OpenAI in a very good manner. **What do you dislike about Boost.ai?** Dislike is a strong word, but they have some growth potential in their business side of things. They dropped a price increase out of the blue and per email which was not very well recieved in our organization and created quite a bit of confusion and work. **What problems is Boost.ai solving and how is that benefiting you?** They help us not drowning by inquiries from our customers and we use it as a very well functioning deflect tool for the easy FAQ answers. They also help us keep a low cost overall and help us create value for our customers with a 24/7 support. ### 25. Innovative solutions and high-quality partner service **Rating:** 5.0/5.0 stars **Reviewed by:** Nina B. | Senior AI trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Boost.ai?** The Boost platform is highly efficient and user-friendly, and offers endless possibilities for tailoring chat solutions to our customers. I love the chatlog and message analysis tool. I'm also impressed by the pace of development and Boost's ability to release new versions at short intervals. **What do you dislike about Boost.ai?** It is hard to find anything to dislike with Boost as a company. Their product is really top-notch and as a partner we feel very valued and well taken care of. If I have to come up with anything negative, I wish that their office was closer to mine so that I could visit and "pick their brains" :) **Recommendations to others considering Boost.ai:** To choose Boost.ai is to select the most forward-leaning technology on the market. You will be professionally guided through the implementation process and the learning experience when getting your AI trainer certification is great! **What problems is Boost.ai solving and how is that benefiting you?** We have developed a municipal virtual agent, Kommune-Kari, that has been launched in almost 100 Norwegian municipalities. The municipalities report back about a decrease in the number of inquiries by telephone and e-mail after they launched Kommune-Kari, which saves them time. They also see a reduction in repetitive questions from their inhabitants, this is now solved by the chatbot instead. ### 26. Attentive, and user friendly experience **Rating:** 4.0/5.0 stars **Reviewed by:** Ben C. | AI Content Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Boost.ai?** Boost ai has a great panel to work through flows and come up with conversations for the chatbots. And the team is very willing to work with you and answer any questions about how to do something, or why something is happening that is unexpected. **What do you dislike about Boost.ai?** The only things that I dislike are minor things in the admin panel that are not as convenient that I feel they could be, however they have a great way to providing feedback and have seen many pieces of feedback come from clients that they then incorporate into their next update releases. **What problems is Boost.ai solving and how is that benefiting you?** Boost ai allows us to help members and employees by answering questions about our Credit Union, and allows us to have full autonomy over the content that is being provided, which our previous vendor did not offer. ### 27. A true Enterprise Chatbot delivering value at scale **Rating:** 5.0/5.0 stars **Reviewed by:** Johan L. | Regional Sales Manager Sweden, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Boost.ai?** The most powerful NLU/NLP in the market yet the most user-friendly platform. Easy and fast to implement and empowered with a lot of pre-trained content for relevant industries and processes. The scalability is better than any other platform I've seen - you can literally have thousands of intents with a prediction of over 90%, and the administration of the bot is effortless. I also appreciate the many standard integrations available, as well as the high security offered by the platform. **What do you dislike about Boost.ai?** There's really not anything that I dislike, but of course, there are some developments needed for the future like more languages (there are at this point 30 languages which is very good). I also see a need for further integrations to be developed to support more platforms out-of-the-box. **What problems is Boost.ai solving and how is that benefiting you?** We have automated customer service processes both for external service (B2C and B2B) and for internal employee service (HR and IT support) at numerous clients. The Boost.ai platform has helped our clients in realizing cost savings in terms of FTE's most important is higher customer/employee experience thru the bot handling over 80% of incoming requests without any human interaction. ### 28. Boost.ai makes it easy to build Conversational AI at scale **Rating:** 5.0/5.0 stars **Reviewed by:** Kjell Olav H. | Head of Conversational AI, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Boost.ai?** Boost.ai has developed a market-leading platform for Conversational AI. It's easy to use (no/low-code), has great UX, and integrates well with other systems. It makes it easy to develop scalable virtual agents that deliver an excellent user experience for end-users. They've also integrated conversation analytics, task management, and systematic testing in their solution, which enables you to work with continuous improvement. Hence even at an Enterprise scale, it's easy to develop and improve the Virtual Agents. **What do you dislike about Boost.ai?** Analytics reporting could have been better, but I guess they are working to improve those capabilities as well – as their product is developing at a high pace. **Recommendations to others considering Boost.ai:** If you are considering investing in a Conversational AI platform, you should consider boost.ai's product. It is market-leading in the Conversational AI space. One of the best quality measures for a Conversational AI platform is to check how many Virtual Agents that's in production right now. From my experience, many vendors give promises of a lot of functionality and capabilities, but they don't deliver when it comes to security, UX, and scalability. Some vendors could therefore have 'big logos' in their portfolio, but always check if the project and Virtual Agents are still alive and that it didn't 'die' due to the already mentioned reasons. **What problems is Boost.ai solving and how is that benefiting you?** We build scalable and 'transactional' Virtual Agents (VA) to automate conversations and processes in a conversational user interface (both text and voice). The VA provides excellent 24/7 service for both Customers (I.E. in Customer Service) and Employees (I.E. HR, IT, Facility Management, etc.), and they help users to get and find information, do tasks, and get help and advice. ### 29. Very logical layouyt **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Boost.ai?** The proactiveness of the dashboard to help us delevop the chatbot to learn to answer new questions from our users **What do you dislike about Boost.ai?** Limitations to the chatbot display window **What problems is Boost.ai solving and how is that benefiting you?** It is solving alot of costumer conversations that we save our business time and money on not having to handle by human chat ### 30. Boost improving customer management after just one season **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Boost.ai?** The Boost team has been extremely helpful and there to support us every step of the way. Despite us not being able to provide as many set up hours as planned, we were still ready to go for the start of our season. **What do you dislike about Boost.ai?** Implementation for mobile isn't fully set up yet, which led to some snags while initially setting up the VA on our mobile app. We had to find workarounds for now until this is available. **What problems is Boost.ai solving and how is that benefiting you?** We manage a very high number of customer messages concurrently while also dealing with an extreme seasonal increase in total users. The number of users we have been able to help and address through automation increased as expected. ### 31. Plenty of opportunitets in an intuitive platform **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle S. | Senior consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Boost.ai?** Boost.ai has an easy and intuitive UI, making it easy to understand how to build your virtual assistant. There is plenty of opportunities for making conversational flows, where you can easily constumaize the flow to different custumers and fully automate customer inquiries with API's to different systems. The platform also makes very scalable virtual agents, making it possible to build a broad intelligence and lots of conversational flows. In addition to the great platform, the people working in boost are really helpful if there are any issues we are not able to solve ourselves. **What do you dislike about Boost.ai?** There are some reporting functionalities I would like to see in the future, specially related to their human chat-solution. However, when there are spesific functionalities missing, I add them to boost.ai's feedback system, and other customers and partners using boost.ai can vote for the suggestions. Boost takes these into consideration when making the roadmap for the platform. With the fast development of their platform, a lot of the functionalities I've missed earlier is already in place. **What problems is Boost.ai solving and how is that benefiting you?** We have built virtual agents to answer repetitive questions from customers, automated more complex inquiries by integrating the solution with other systems, and increased sales and decreased churn by making proactive and helpful conversational flows. We also have a focus on cooperation between customer agents and virtual agents, making the human 1-1 interaction more efficient. ### 32. Boost.AI is a responsive, forward-thinking, and customer-oriented vendor partner. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Boost.ai?** The Boost.AI platform is user-friendly for managing AI content and increasing the end-user experience. They have advanced tech features to create efficiencies. **What do you dislike about Boost.ai?** As a European-based company, scheduling meetings and support in our timezone and getting a 24/7 support model can be a challenging factor. **Recommendations to others considering Boost.ai:** I recommend anyone looking to launch a chatbot, or improve their current chatbot, to do so with Boost.AI. The internal platform is so intelligent, user-friendly, and the sky is truly the limit in what the bot can do. **What problems is Boost.ai solving and how is that benefiting you?** With Boost.AI we are solving for a more intelligent chatbot, which can provide a positive experience with users, rather than a robotic feel. ### 33. Boost ai - our partner in crime **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Boost.ai?** Boost. ai has been our professional partner for almost 4 years. Together we have developed a very successful VA. They are pioneers on artificial intelligence and chatbot technology. **What do you dislike about Boost.ai?** Nothing to dislike, they are always helpful. **What problems is Boost.ai solving and how is that benefiting you?** Automating inquiries to our customer service departments. ### 34. Great robots and greater people **Rating:** 5.0/5.0 stars **Reviewed by:** Jon H. | A, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Boost.ai?** Their solutions actually solves a great part of the customer service chat traffick. Helping the customers 24/7 and saving time for our customer service agents. I allso like how they allways are looking to improve the soulution, and the attitude in the company. **What do you dislike about Boost.ai?** Some of the features for reporting we have requested have not been developed, or taken longer time than expected. **Recommendations to others considering Boost.ai:** If you are looking for a Virtual Agent, just go for this one. **What problems is Boost.ai solving and how is that benefiting you?** We are moving traffick away from human chat agents to self service ### 35. A small company with a big and best solution **Rating:** 5.0/5.0 stars **Reviewed by:** Dan M. | Sales Specialist & delivery of Conversational AI and RPA projects, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Boost.ai?** Boost is easy to work with and is one of the few platforms where you only need to have business knowledge. You do not have to be a technician. **What do you dislike about Boost.ai?** They have had some growing pains and are starting to look like the larger software companies where the focus is on growth and money, instead of effect. **Recommendations to others considering Boost.ai:** You must try, because it is one of the best there is!! **What problems is Boost.ai solving and how is that benefiting you?** They help our customers automate their contacts with their customers. ### 36. I have developed several larger and smaller chatbots in boost.ai **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2021 **What do you like best about Boost.ai?** Its intuitive, well documentened and very powerfull once you underdstand their paradigme of building bots. They have very good traning material which can bring you up to speed fast. **What do you dislike about Boost.ai?** You are bound to their hierachy structure which works well in some cases but not in all. In terms of control over more complicated interactions and voice conversations there is still some way to go. No testing enviroment in their default solution. retraining takes a lot of time. **What problems is Boost.ai solving and how is that benefiting you?** Generally problems involving large amounts of unstructured data, which had to be communicated to consumers. Benefits realized where often in time saved, clearer communication, better insights into data and the ability to react faster. ### 37. Simple to use and easy to learn true Artificial Intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel F. | Digital Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Boost.ai?** The support and guidance we receive from Christine, our AI Supervisor, is incredible and has consolidated the extensive self-service training. **What do you dislike about Boost.ai?** There isn't anything to dislike! My advice would be not to underestimate how much time is needed to support the AI learning process. **What problems is Boost.ai solving and how is that benefiting you?** We are reducing the time it takes to solve common customer issues using the AI, passing more complex issues to human chat, having already extracted essential information, speeding up the entire process. ### 38. First ClassEnterprise level Conversational AI platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Boost.ai?** Easy to use intuitive GUI. Boost.ai is a true no-code platform that can be used with minimal onboarding effort. The platform includes all essential enterprise features to support even a large and complex environment. **What do you dislike about Boost.ai?** Easy usability sometimes means fewer options to customize/adapt. **What problems is Boost.ai solving and how is that benefiting you?** Unique high quality natural language NLU allows us to automate even over 90% of the incoming customer requests. ### 39. Once your understanding grows, the use is seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Boost.ai?** The interface is user friendly, and easy **What do you dislike about Boost.ai?** Getting logged out despite being active. **What problems is Boost.ai solving and how is that benefiting you?** Improving customer journeys, giving customers options to upload and download off of Kai ## Boost.ai Discussions - [What is Boost.ai used for?](https://www.g2.com/discussions/what-is-boost-ai-used-for) - [View Boost.ai pricing details and edition comparison](https://www.g2.com/products/boost-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+16%3A58%3A31+-0500&secure%5Bsession_id%5D=84a69e2e-cc01-4a07-8798-03f358cd181f&secure%5Btoken%5D=e2183dfc639b091493e1713b7bd208e12385acb906c09b97ccbe8a830000544b&format=llm_user) ## Boost.ai Integrations - [Amadeus](https://www.g2.com/products/amadeus/reviews) - 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Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails **Voice Recognition - AI Voice Assistants** - Voice Recognition **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Customization - Intelligent Routing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Artificial Intelligence** - Learning - Language - Conversational AI **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **Security and privacy - AI Voice Assistants** - Encrypted communication **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Boost.ai Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (382 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,591 reviews)