# Top 10 OvationCXM Alternatives & Competitors
**Average Rating:** 4.8/5
**Total Number of Reviews:** 11
Looking for alternatives or competitors to OvationCXM? Customer Service Automation Software is a widely used technology, and many people are seeking popular, time saving software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to OvationCXM include customer service and reporting. The best overall OvationCXM alternative is Freshdesk. Other similar apps like OvationCXM are Agentforce Service (formerly Salesforce Service Cloud), ServiceNow Customer Service Management, Zoho Desk, and Zendesk for Customer Service. OvationCXM alternatives can be found in [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents).


## Best Paid & Free Alternatives to OvationCXM
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  - [Tidio](https://www.g2.com/products/tidio/reviews)
  - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)
  - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews)

## Top 10 Alternatives to OvationCXM Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how OvationCXM stacks up to the competition, check reviews from current & previous users in industries like Restaurants, Consumer Services, and Information Technology and Services, and find the best product for your business.


  ### 1. [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
By Freshworks
**Average Rating:** 4.4/5
**Total Reviews:** 3,752
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.


Reviewers say compared to OvationCXM, Freshdesk is:
- Easier to set up
- More usable
- Easier to admin
Categories in common with OvationCXM: [Live Chat](https://www.g2.com/categories/live-chat), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [OvationCXM vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-ovationcxm)
**Compare Freshdesk with other alternatives:**
- [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk)
- [Freshdesk vs ServiceNow Customer Service Management](https://www.g2.com/compare/freshdesk-vs-servicenow-customer-service-management)
- [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk)
- [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service)
- [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk)
- [Freshdesk vs Talkdesk](https://www.g2.com/compare/freshdesk-vs-talkdesk)
- [Freshdesk vs Tidio](https://www.g2.com/compare/freshdesk-vs-tidio)
- [Freshdesk vs NICE CXone](https://www.g2.com/compare/freshdesk-vs-nice-cxone)
- [Freshdesk vs Hiver in Gmail](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail)

  ### 2. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
By Salesforce
**Average Rating:** 4.4/5
**Total Reviews:** 7,357
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.


Reviewers say compared to OvationCXM, Agentforce Service (formerly Salesforce Service Cloud) is:
- More expensive
Categories in common with OvationCXM: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Live Chat](https://www.g2.com/categories/live-chat), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service)

**Compare:** [OvationCXM vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-ovationcxm)
**Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:**
- [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk)
- [Agentforce Service (formerly Salesforce Service Cloud) vs ServiceNow Customer Service Management](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Talkdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Tidio](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-tidio)
- [Agentforce Service (formerly Salesforce Service Cloud) vs NICE CXone](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Hiver in Gmail](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hiver-in-gmail)

  ### 3. [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)
By ServiceNow
**Average Rating:** 4.4/5
**Total Reviews:** 481
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.


Reviewers say compared to OvationCXM, ServiceNow Customer Service Management is:
- More expensive
Categories in common with OvationCXM: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Live Chat](https://www.g2.com/categories/live-chat), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service)

**Compare:** [OvationCXM vs ServiceNow Customer Service Management](https://www.g2.com/compare/ovationcxm-vs-servicenow-customer-service-management)
**Compare ServiceNow Customer Service Management with other alternatives:**
- [ServiceNow Customer Service Management vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Zoho Desk](https://www.g2.com/compare/servicenow-customer-service-management-vs-zoho-desk)
- [ServiceNow Customer Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/servicenow-customer-service-management-vs-zendesk-for-customer-service)
- [ServiceNow Customer Service Management vs Fin](https://www.g2.com/compare/fin-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Talkdesk](https://www.g2.com/compare/servicenow-customer-service-management-vs-talkdesk)
- [ServiceNow Customer Service Management vs Tidio](https://www.g2.com/compare/servicenow-customer-service-management-vs-tidio)
- [ServiceNow Customer Service Management vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-servicenow-customer-service-management)

  ### 4. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
By Zoho
**Average Rating:** 4.4/5
**Total Reviews:** 7,787
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.


Reviewers say compared to OvationCXM, Zoho Desk is:
- More expensive
Categories in common with OvationCXM: [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Live Chat](https://www.g2.com/categories/live-chat), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [OvationCXM vs Zoho Desk](https://www.g2.com/compare/ovationcxm-vs-zoho-desk)
**Compare Zoho Desk with other alternatives:**
- [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk)
- [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk)
- [Zoho Desk vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-zoho-desk)
- [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk)
- [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk)
- [Zoho Desk vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-zoho-desk)
- [Zoho Desk vs Tidio](https://www.g2.com/compare/tidio-vs-zoho-desk)
- [Zoho Desk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-zoho-desk)
- [Zoho Desk vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zoho-desk)

  ### 5. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
By Zendesk
**Average Rating:** 4.3/5
**Total Reviews:** 7,001
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.


Reviewers say compared to OvationCXM, Zendesk for Customer Service is:
- More expensive
Categories in common with OvationCXM: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Live Chat](https://www.g2.com/categories/live-chat), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [OvationCXM vs Zendesk for Customer Service](https://www.g2.com/compare/ovationcxm-vs-zendesk-for-customer-service)
**Compare Zendesk for Customer Service with other alternatives:**
- [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk)
- [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Tidio](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service)

  ### 6. [Fin](https://www.g2.com/products/fin/reviews)
By Intercom, Inc.
**Average Rating:** 4.5/5
**Total Reviews:** 3,889
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.


Reviewers say compared to OvationCXM, Fin is:
- More expensive
- More usable
- Easier to set up
Categories in common with OvationCXM: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Live Chat](https://www.g2.com/categories/live-chat), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [OvationCXM vs Fin](https://www.g2.com/compare/fin-vs-ovationcxm)
**Compare Fin with other alternatives:**
- [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk)
- [Fin vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin)
- [Fin vs ServiceNow Customer Service Management](https://www.g2.com/compare/fin-vs-servicenow-customer-service-management)
- [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk)
- [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Fin vs Talkdesk](https://www.g2.com/compare/fin-vs-talkdesk)
- [Fin vs Tidio](https://www.g2.com/compare/fin-vs-tidio)
- [Fin vs NICE CXone](https://www.g2.com/compare/fin-vs-nice-cxone)
- [Fin vs Hiver in Gmail](https://www.g2.com/compare/fin-vs-hiver-in-gmail)

  ### 7. [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
By Talkdesk
**Average Rating:** 4.4/5
**Total Reviews:** 2,536
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.


Reviewers say compared to OvationCXM, Talkdesk is:
- Easier to set up
- More usable
- More expensive
Categories in common with OvationCXM: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Live Chat](https://www.g2.com/categories/live-chat), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [OvationCXM vs Talkdesk](https://www.g2.com/compare/ovationcxm-vs-talkdesk)
**Compare Talkdesk with other alternatives:**
- [Talkdesk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-talkdesk)
- [Talkdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk)
- [Talkdesk vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-talkdesk)
- [Talkdesk vs Zoho Desk](https://www.g2.com/compare/talkdesk-vs-zoho-desk)
- [Talkdesk vs Zendesk for Customer Service](https://www.g2.com/compare/talkdesk-vs-zendesk-for-customer-service)
- [Talkdesk vs Fin](https://www.g2.com/compare/fin-vs-talkdesk)
- [Talkdesk vs Tidio](https://www.g2.com/compare/talkdesk-vs-tidio)
- [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk)
- [Talkdesk vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-talkdesk)

  ### 8. [Tidio](https://www.g2.com/products/tidio/reviews)
By Tidio
**Average Rating:** 4.6/5
**Total Reviews:** 1,908
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.


Reviewers say compared to OvationCXM, Tidio is:
- Easier to set up
- More usable
- Easier to admin
Categories in common with OvationCXM: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Live Chat](https://www.g2.com/categories/live-chat), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [OvationCXM vs Tidio](https://www.g2.com/compare/ovationcxm-vs-tidio)
**Compare Tidio with other alternatives:**
- [Tidio vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-tidio)
- [Tidio vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-tidio)
- [Tidio vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-tidio)
- [Tidio vs Zoho Desk](https://www.g2.com/compare/tidio-vs-zoho-desk)
- [Tidio vs Zendesk for Customer Service](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service)
- [Tidio vs Fin](https://www.g2.com/compare/fin-vs-tidio)
- [Tidio vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-tidio)
- [Tidio vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-tidio)
- [Tidio vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-tidio)

  ### 9. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)
By NiCE
**Average Rating:** 4.3/5
**Total Reviews:** 1,730
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.


Reviewers say compared to OvationCXM, NICE CXone is:
- More usable
Categories in common with OvationCXM: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [OvationCXM vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-ovationcxm)
**Compare NICE CXone with other alternatives:**
- [NICE CXone vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-nice-cxone)
- [NICE CXone vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone)
- [NICE CXone vs ServiceNow Customer Service Management](https://www.g2.com/compare/nice-cxone-vs-servicenow-customer-service-management)
- [NICE CXone vs Zoho Desk](https://www.g2.com/compare/nice-cxone-vs-zoho-desk)
- [NICE CXone vs Zendesk for Customer Service](https://www.g2.com/compare/nice-cxone-vs-zendesk-for-customer-service)
- [NICE CXone vs Fin](https://www.g2.com/compare/fin-vs-nice-cxone)
- [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk)
- [NICE CXone vs Tidio](https://www.g2.com/compare/nice-cxone-vs-tidio)
- [NICE CXone vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-nice-cxone)

  ### 10. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews)
By Hiver
**Average Rating:** 4.6/5
**Total Reviews:** 1,283
Hiver in Gmail transforms Gmail into a full-fledged helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests faster, all without leaving their inbox.


Reviewers say compared to OvationCXM, Hiver in Gmail is:
- Easier to set up
- Easier to admin
- More usable
Categories in common with OvationCXM: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Live Chat](https://www.g2.com/categories/live-chat), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [OvationCXM vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-ovationcxm)
**Compare Hiver in Gmail with other alternatives:**
- [Hiver in Gmail vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail)
- [Hiver in Gmail vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hiver-in-gmail)
- [Hiver in Gmail vs ServiceNow Customer Service Management](https://www.g2.com/compare/hiver-in-gmail-vs-servicenow-customer-service-management)
- [Hiver in Gmail vs Zoho Desk](https://www.g2.com/compare/hiver-in-gmail-vs-zoho-desk)
- [Hiver in Gmail vs Zendesk for Customer Service](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service)
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## Spotlight Categories
- [Spend Management Software](https://www.g2.com/categories/spend-management)
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