BuyerAssist is an excellent tool for creating mutual success plans that brings alignment and transparency for our customers.

The product helps us mainly in two use cases. One is to onboard our customers and bring alignment in terms of expectations during the pilot and onboarding kick-off phases. Second, the product helps the Sales to CS handoff very seamlessly. Review collected by and hosted on G2.com.

There are minor bugs, but the team helps get them resolved. Dhananjay the CSM does a great job of getting this done. Review collected by and hosted on G2.com.

One of the use cases that it caters to is coordination and transparency with the customers on onboarding.

There are various touchpoints with the customers for us like API onboarding, Pilot Onboarding and then continuous collaboration for Customer Success. The best part is all of this can be done based on Outcomes, nothing random. UI is fresh and easy to understand. Can iframe into our portals so that customers can see the updates right then and there. Review collected by and hosted on G2.com.

Nothing that jumps out as such but is ever-evolving. Loading could be a bit faster, but not that critical deal breaker. Overall chat/Meeting MoM capture option would have been great though individual tasks have it. Works for now. Review collected by and hosted on G2.com.

There are three things I really like about BuyerAssist. First, our buyers love the professional-looking mutual success plans we co-create with them in BuyerAssist. It provides a way to deliver a digital experience that our buyers find helpful during the process. Second, it allows us to map out the entire account, stakeholders, and influencers and also helps to collaborate with internal teams on the best course of action to move the deal forward in conjunction with our customers. Third, our deal reviews have become more streamlined as colleagues already know the detailed plan and the level of buyers' participation in creating the mutual plans. Review collected by and hosted on G2.com.

There is much more potential with mutual success plan software. It would be great for BuyerAssist to streamline my handoffs and continued success planning through expansions and renewals. I would like these ongoing capabilities to be deployed, as they are currently part of the roadmap only. Review collected by and hosted on G2.com.

Having worked on sales playbooks for the last few years, my biggest challenge was not getting sufficient visibility into how our buyers were engaging with the content we provided (i.e.), besides viewing/downloading data of course. That's where BuyerAssist has changed our game by providing rich and granular insights into the buyer's buying behavior patterns by looking into the context of why our buyers buy from us, what they search for, where they do it, and more. This detailed yet structured approach to insights has changed the way we create our sales enablement content for better impact. Review collected by and hosted on G2.com.

While the buyer experience and playbook management are great, I would like to see more detailed analytics into specific buying milestones like POCs, legal and paperwork, etc. to understand how to redefine my playbook to accelerate sales cycles. Review collected by and hosted on G2.com.

The UI/UX is very user friendly.

The features on offer are very relevant and helps me a great deal to ensure customer success. Review collected by and hosted on G2.com.

Some minor bugs which I am sure can be fixed going ahead. Review collected by and hosted on G2.com.

Infotmation Versatility. Using all buyerassist tool I can create a buyer profile, track my sale pipeline and contribute to my marketing department. Afterwards, I can pool information into very informative reports which are very clear Review collected by and hosted on G2.com.

Buyerassist comes into a very crowded industry where Salesforce is very dominant. Iook for a specialty like sector, region, size, or type of payment. If you want to be general, please include all foreign currencies. Review collected by and hosted on G2.com.

The unique MSP creation and how daily activity reminders.

The way BA helps us follow up with Customer without worrying about the next steps, is just amazing. Review collected by and hosted on G2.com.

From integration POV, they should offer a wide range of integration and customisation which they are currently working on. Review collected by and hosted on G2.com.

Knowing when and what my buyers are engaging with mutual success plans has been a great addition to how I sell! Review collected by and hosted on G2.com.

Not much to add. Keep adding new capabilities in the same amazing way! Review collected by and hosted on G2.com.

Time constrain are very less to sell the products in very easy modes through Buyer Assist, it will help to improve the business selling level Review collected by and hosted on G2.com.

Nothing, need to market the name for easy approaching Review collected by and hosted on G2.com.

Identify a potential plan for your buyers and creates a plan with ease. Overall a really useful tool for B2B. Review collected by and hosted on G2.com.

The website is confusing at times and a minimalist website would help the customers. Review collected by and hosted on G2.com.