--- title: Bookinglayer Reviews meta\_title: 'Bookinglayer Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 21 reviews by the users' company size, role or industry to find out how Bookinglayer works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 21 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Bookinglayer Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Bookinglayer but has limited features. Are you part of the Bookinglayer team? [Upgrade your plan](https://my.g2.com/bookinglayer/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Bookinglayer: Built for Retreats and Experience Led Hospitality Who It's For Bookinglayer is built for hospitality businesses that offer activities alongside accommodation. Considered the best booking software for retreat centers. Yoga retreats, wellness programs, and multi day transformational retreats all share the same reality: a guest is booking a schedule of sessions, meals, and sometimes travel, tied to a group and a date range, not just a room. Generic hotel booking software has no concept of this, so retreat centers end up managing activities, waivers, and dietary information in separate spreadsheets and email threads, reconciled by hand every week. Surf camps and surf resorts are the second core audience, and where the platform's roots come from. A surf camp sells accommodation plus lessons, board rent, and transfers, with lesson capacity tied to instructor availability and skill level. A booking system built for hotel rooms has no way to represent this, so operators typically run a second system for lessons and manually cross-check it against the accommodation calendar. This goes for any outdoor and adventure operator too: Kite surf, Ski Resorts, Sports camps. The third audience is boutique and wellness properties offering more than a room: a hotel with a spa and daily classes, a wellness resort with treatment packages, an eco lodge with guided excursions. The room is one component of the product, not the product itself, and these operators are underserved by both hotel software, which has no activity logic, and activity tools, which have no serious accommodation logic. Beyond these three groups, Bookinglayer supports experience based hospitality across more than 40 niches and 85 countries, including wilderness expedition operators, adventure travel companies, and lodges combining accommodation with organized activities. It is not built for a standard hotel with no activities, or a rental manager with no experience component. Those businesses are better served by simpler, single purpose tools, and that distinction is part of what keeps Bookinglayer focused on the operators it actually serves well. What separates Bookinglayer from a property management system is exactly this combination. A PMS handles room types and rates competently but has no meaningful way to schedule activities, collect waivers, or bundle a room with a set of inclusions. A standalone activity booking tool handles scheduling well but has no serious accommodation logic behind it. Bookinglayer carries both, combined into one Package rather than two systems an operator has to keep in sync manually. Built Around the Package Every booking is structured around the Package, a combination of accommodation, activities, meals, and services sold as one offering. A Package can be a fixed date group retreat with capped spots, a flexible hotel-style stay with add-ons, or a structured weekly program like a surf week with fixed inclusions. All three are built from the same underlying inventory: Room Types, Activities, Services, Items, and Transfers, combined through the Package Builder. This means a guest books the whole experience in one transaction instead of five separate ones, which is where most of the admin time savings and the increase in average booking value come from. The Four Core Features Booking Engine: the customer facing side, built to use the operator's own domain, branding, and look and feel, so guests never land on a separate, unfamiliar checkout page. Guests book accommodation and activities together in a short flow, a few clicks rather than a long form, which keeps drop outs low since every extra step in a checkout is a chance for a guest to abandon the booking. Because it stays visually consistent with the site guests are already browsing, it builds trust and professionalism at the exact moment they're deciding whether to hand over payment details. Every booking made here is a direct booking, with no third party marketplace involved. Customer Portal: where guests manage their own booking after it's made: confirming details, paying balances, completing online check in, signing Waivers, and adjusting activities, all without emailing the operator. This is where most of the manual follow-up work before arrival happens, since dietary needs, health information, and emergency contacts arrive tied directly to the guest's booking rather than through email. Backoffice: the central management area where staff configure inventory, manage bookings, and access reporting according to their role. The Dashboard tracks revenue, occupancy, and sales; Occupancy Reports and Custom Reports go further, with scheduled delivery by email. Because every module draws on the same booking and guest data, information entered once, like a dietary requirement, reaches every relevant team member automatically. Payments: built around how these businesses actually get paid: a deposit at booking, a balance closer to arrival. Deposit schedules and balance reminders run automatically, and more than 35 supported payment gateways with multi-currency processing mean guests can pay in their own currency while the operator's accounting stays consistent. Where a booking price changes after an invoice is closed, a Credit Note reflects the adjustment without a manual correction. Together, these four run as one connected system rather than separate modules that happen to share a login. A dietary requirement submitted through the Customer Portal reaches the kitchen through the Backoffice automatically. A payment made through the Booking Engine or the Portal updates the guest's invoice and the operator's revenue reporting at the same time. This is the specific mechanism behind the admin hours saved: eliminating the manual transfer of information between systems that were never built to share it. No Commission Bookings made through the operator's own Booking Engine carry no commission, compared to the 15 to 20% typically charged by marketplace channels. This also means the operator owns the guest data directly, rather than sharing it with a third-party channel, and can market future retreats to past guests without paying a second commission on the repeat booking. Full control over pricing, bundling, and packaging comes with it, since there's no marketplace template to work within. The effect compounds across a season rather than showing up on a single booking. A retreat center running several programs a year, each filling twenty or more spots, is processing a meaningful volume of transactions. If a substantial share of those had instead gone through a marketplace charging 15 to 20%, the cumulative cost across a full season is a direct reduction in the margin available to reinvest in the property or the program. Removing that commission does not require the operator to change how they run the retreat itself, only how the booking is made. 24 Hour Support Support is included with every account, not sold as a premium add on, which matters given Bookinglayer's clients span time zones from Bali to Costa Rica to Portugal. Average first reply time is one hour, with most tickets closed within one to two days. Onboarding is also free with every account, including migrating existing guest and booking data. Build Your Plan Every account includes the same four core features, free onboarding, and 24 hour support, regardless of size. From there, operators add only what they need: Advanced Features like Waivers or Gift Cards, More Users priced by headcount, Extra Locations for multi property operators, and API Access for custom technical integrations. This avoids the mismatch a tiered model creates, where a surf camp and a wellness hotel of similar size have very different feature needs but would otherwise be forced into the same bracket, either overpaying for functionality they don't use or losing access to something essential bundled into a higher tier. Pricing also stays aligned as a business changes: a retreat center that opens a second property adds Extra Locations when that actually happens, rather than needing to have anticipated the growth years earlier. Integrations extend this further, connecting Bookinglayer to accounting software, email marketing tools, and payment gateways an operator already relies on, with more than 55 integrations available in total. Advanced Features and Integrations mean the core platform stays consistent across every account, while the platform as a whole adapts to the specific needs of each business built on it. The Numbers More than 1,500 properties across 85+ countries and 40+ niches use Bookinglayer, with over 1.5 billion dollars in bookings processed to date. Clients report saving at least five hours of admin work per week and increasing average booking value by 30% through structured upselling. Client retention stands at 95% across more than a decade in business, a figure that reflects operators continuing to choose the platform as their business grows, not just switching costs being too high to leave. For operators running their business across four or five disconnected tools, Bookinglayer replaces that patchwork with one system built around how retreats, surf camps, and experience-led properties actually operate, not adapted from a hotel model. * * * Seller [Bookinglayer](https://www.g2.com/sellers/bookinglayer) Discussions [Bookinglayer Community](https://www.g2.com/products/bookinglayer/discuss) Languages Supported Danish, German, English, French, Indonesian, Italian, Dutch, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, Serbian, Swedish, Chinese (Simplified) Overview by Mareike Vogt Show More ## Pricing Pricing provided by Bookinglayer. ### Build your plan Contact Us Per Month [ View More Pricing Information ](https://www.g2.com/products/bookinglayer/pricing) ## Top-Rated Alternatives [ ![Cvent Event Marketing & Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cvent Event Marketing & Management") Cvent Event Marketing & Management 4.3/5(2,316) ](https://www.g2.com/products/cvent-event-marketing-management/reviews) [ ![CampDoc](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CampDoc") CampDoc 4.7/5(158) ](https://www.g2.com/products/campdoc/reviews) [ ![Omnify](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Omnify") Omnify 4.4/5(87) ](https://www.g2.com/products/omnify/reviews) [ View All Alternatives ](https://www.g2.com/products/bookinglayer/competitors/alternatives) ## User Insights Average based on 21 real user reviews. [Log in to unlock pricing and user insights](/login) ![Claire B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Claire B.") CB Claire B. administrator Small-Business (50 or fewer emp.) 2/4/2026 "Adapted for small businesses and good support team" 4.5/5 What do you like best about Bookinglayer? Designed for surf camp : services + accomodation Review collected by and hosted on G2.com. What do you dislike about Bookinglayer? Difficult to do the year updates (prices, new packages) as it's a lot of things to combine and little tips to integrate and from one year to another you forget. That's why the support is useful (the human one especially). Also the first set up is complicated and I think the best would be to have one person dedicated to it that you can interact to ask question "live" or ask for something specific if necessary Difficult for my accountant to get some answers in french... Review collected by and hosted on G2.com. What problems is Bookinglayer solving and how is that benefiting you? Good overview of the business : - bookings, - planning of the room, - options (but I would like to see the option in one place, by arrival dates like meals/yoga/shuttle...) - dashboard with stat and accounting Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mario V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mario V.") MV Mario V. General Manager Small-Business (50 or fewer emp.) 4/10/2025 "A complete and modern solution with great customer support" 4.5/5 What do you like best about Bookinglayer? We were looking for a platform that could help us sell and manage accommodations, packages, and activities all in one place. Most solutions out there focus on just one area—either accommodation, activities, or tours—but Bookinglayer does it all. Its flexibility and excellent customer support made the implementation and integration process smooth and straightforward. Once your products are set up, taking bookings through the booking engine or manually entering them in the Backoffice is quick and intuitive. The level of customization available is impressive, which is especially valuable when working with travel trade partners. Bookinglayer truly gives you the tools to tailor your offering to your business needs. Review collected by and hosted on G2.com. What do you dislike about Bookinglayer? You may need time learning all the options and parameters. But once you've learned, you'll love it! The main area that would need improvement is pricing. Configuring accommodation rates for each pax in each guest group is a lot of work and leaves room for error. The need to enter prices including taxes is also a little annoying. But it's not a deal breaker. Review collected by and hosted on G2.com. What problems is Bookinglayer solving and how is that benefiting you? Before Bookinglayer, we had to use two different platforms to manage Accommodations and Activities. And selling and managing packages was complicated and time consuming. Now we can sell and manage all of our products on one platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 12/4/2025 "Flexible, Powerful Platform with Great Customer Support" 5/5 What do you like best about Bookinglayer? Flexible and powerful. I love that they listen to their user base feedback and implement requested features. Great customer support. Review collected by and hosted on G2.com. What do you dislike about Bookinglayer? Some minor technical glitches in the backend. Also, cannot refund a transaction directly from the backend, we have to log in to Stripe (this is a step back from the platform we used previously) Review collected by and hosted on G2.com. What problems is Bookinglayer solving and how is that benefiting you? Helps us manage bookings for our yoga school (courses and retreats). Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic GK Gertrud K. Small-Business (50 or fewer emp.) 5/20/2024 "By far the best and most comprehensive booking system" 5/5 What do you like best about Bookinglayer? The support team is responsive. The client facing front end can be configured extensively. You can sell rooms, packages, services and combine them into your specific offerings. The calendar is easy. The automated messaging is flexible and configurable. So many things I appreciate about this platform. Review collected by and hosted on G2.com. What do you dislike about Bookinglayer? The only downside I see, and it is a small thing in light of all the great features, is the 2 way integration with other calendars. You have to use one app to achieve that. I would have preferred a more flexible approach, such as Zapier, or more popular calender apps. Review collected by and hosted on G2.com. What problems is Bookinglayer solving and how is that benefiting you? I can see who is arriving when, who is here for which yoga session, for which meal. It automates travel reminders and payment reminders. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CA Challyn A. Small-Business (50 or fewer emp.) 11/20/2023 "BookingLayer is a game-changer" 5/5 What do you like best about Bookinglayer? a punch with features that cover everything from bookings to payments. It's the Swiss Army knife your hospitality business needs. Easy Peasy Interface: No tech headaches here! BookingLayer keeps it simple with a user-friendly design. Whether you're a tech whiz or a newbie, navigating the platform is a walk in the park. Make it Yours: Unleash your creativity! BookingLayer lets you customize to your heart's content. From branding to pricing, it's like having a platform that speaks your business's language. Support Squad Goals: Need help? The BookingLayer support team is your trusty sidekick. Fast, friendly, and oh-so-knowledgeable, they've got your back, making sure you're never stranded in tech-trouble land. Grow with the Flow: BookingLayer isn't just a fling; it's a long-term relationship. Whether you're a cozy B&B or a sprawling resort, this platform grows with you. Scale up without breaking a sweat! Review collected by and hosted on G2.com. What do you dislike about Bookinglayer? No mobile app and website does not respond on mobile or offer full fuctionality for on the go. Review collected by and hosted on G2.com. What problems is Bookinglayer solving and how is that benefiting you? BookingLayer is a game-changer for any business in the hospitality industry. The platform's functionality is nothing short of amazing, streamlining our booking process with unparalleled ease. Its user-friendly interface makes managing reservations, scheduling, and payments a breeze. What truly sets BookingLayer apart is their exceptional support team. Prompt, knowledgeable, and always ready to assist, they've turned what could be a daunting task into a seamless experience. Their dedication to customer satisfaction is evident in every interaction. Thanks to BookingLayer, our business has not only gained efficiency but also a reliable partner. Highly recommended for those seeking excellence in functionality and support! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ED Erik d. Small-Business (50 or fewer emp.) 11/20/2023 "Ease of booking and payment registrations for our holiday packages" 5/5 What do you like best about Bookinglayer? The platform is easy to use. Once you get the basics you can create packages and products and give them your own look and style . For us, it has been an enormous game-changer as we are able to automate time-consuming admin and booking confirmations etc. We are not very good with computers and i think that thanks to bookinglayer we have been able to creat a more professional business set up with a lot of ease for our guests to booking their holiday with us. It has given our business a boost as well as we have time for other things. Promotion and running the daily operation of the business. Review collected by and hosted on G2.com. What do you dislike about Bookinglayer? It is a platform set up to cater for different businesses. Therefor it does not always have the exact solution that would be best for us. after all It is not a tailor made platform for our business alone. However, the bookinglayer team is always helpful in trying to come up with a solution that works for us and with tips how to use the different features of the platform. Review collected by and hosted on G2.com. What problems is Bookinglayer solving and how is that benefiting you? it saves us a lot of time not having to send booking confirmations, payment confirmations etc. as this is all possible to set up automated. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lars T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lars T.") LT Lars T. Small-Business (50 or fewer emp.) 4/18/2024 "Amazing software" 5/5 What do you like best about Bookinglayer? We are a foiling school and need a bookingsystem that allows us to have people book our services with and without accomodation. Bookinglayer is wordclass and increases conversion big time. Review collected by and hosted on G2.com. What do you dislike about Bookinglayer? The editor keeps adding \ so have to remove that to keep style of writing ok. But its a small thing Review collected by and hosted on G2.com. What problems is Bookinglayer solving and how is that benefiting you? Having people book online Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Adam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam M.") AM Adam M. Small-Business (50 or fewer emp.) 11/22/2023 "Only Booking system that fits our needs!" 5/5 What do you like best about Bookinglayer? The booking layer is the only booking system that could work for our complex offer. Finding it and adapting to our needs was a game changer in the company's operation. Our daily operations are so much easier with a direct booking system and waiting lists. We use it every day and now we cannot live without it! Creating new offers and implementing them in our offer is super easy! What we love about it is that is constantly growing, adding new features that we need or we ask for. Customer support is excellent, helping us solve problems in a matter of hours. The road map of the product is exciting and we are looking forward for all the coming features and integrations. Review collected by and hosted on G2.com. What do you dislike about Bookinglayer? As it's still developing, some integrations could be better, but so far we cannot complain. Review collected by and hosted on G2.com. What problems is Bookinglayer solving and how is that benefiting you? Direct booking system with a waiting list. Requests of bookings. Activity lists managmanent Managment of rooms reservation. Customer portal with upsells. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Shilton D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shilton D.") SD Shilton D. Sales & Marketing Officer Small-Business (50 or fewer emp.) 12/20/2022 "We are very pleased with bookinglayer as our bookingssystem and their top service" 4.5/5 What do you like best about Bookinglayer? Easy-to-use back office and super customer service. Review collected by and hosted on G2.com. What do you dislike about Bookinglayer? The costum reports is not so great. Some features are missing. Review collected by and hosted on G2.com. What problems is Bookinglayer solving and how is that benefiting you? Keeping track of all our reservations and easy-to-read reports Review collected by and hosted on G2.com. Show More 11/20/2023 Validated ReviewerSource: Organic SD Sven D. Manager - Owner Small-Business (50 or fewer emp.) 12/23/2022 "Bookinglayer user since the very first beginning." 5/5 What do you like best about Bookinglayer? We started with booking layer as one of the first. In general we are happy with booking layer. Of course, as with any system, there are advantages and disadvantages to it: Some advantages are: \* Good customer management \* Good overviews with regards to the bookings \* Email templates to quickly answer your customers and save time \* Really clear booking form and procedure, changed this year to meet the newest internet hypes etc. \* Lots of options for payments and good control of payments \* Allows you lots of detailed info about how your bookings are going compared to previous seasons. \* Keeps being updated to the newest standards and is always developed further to meet the newest trends. (can also be a disadvantage of course as relatively frequent changes are made) \* The owner is very helpful if there is a problem or if you are not happy with something, need a tailored solution etc. and tries to think with all of us to find the best solutions for us all. Review collected by and hosted on G2.com. What do you dislike about Bookinglayer? \* It is a product for many camps, therefore not everything might be the way you would do it if you would buy/make your own bookingssystem and there might be a few features which are not interesting to you (we, for instance, do not use the option to also plan the surflessons with it but still do that by hand, so have no experience with that). At the same time it might not be possible to implement some solutions which are important for you or the focus will be on something else at the time since you are the only one asking for it. As I said, for us bookinglayer works well, and it was definitely a good choice to start working with it. We are happy with it, however it is hard to say how it would tailor to your business. Review collected by and hosted on G2.com. What problems is Bookinglayer solving and how is that benefiting you? From our experience the owner is always happy to look at it together with you and will try to honestly tell you if his solution will be suited for you or not. Review collected by and hosted on G2.com. 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