--- title: BookingKoala Reviews meta\_title: 'BookingKoala Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 36 reviews by the users' company size, role or industry to find out how BookingKoala works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 36 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### BookingKoala Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find BookingKoala's **ease of use** beneficial, enjoying its straightforward online booking and customer management features. [(1 mentions)](https://www.g2.com/products/bookingkoala/reviews?filters%5Bsentiment_snippet%5D=2211502&qs=pros-and-cons#reviews) Users appreciate the **easy-to-use booking form** that simplifies scheduling and payment workflows in BookingKoala. [(1 mentions)](https://www.g2.com/products/bookingkoala/reviews?filters%5Bsentiment_snippet%5D=2211513&qs=pros-and-cons#reviews) Users appreciate the **simplicity** of BookingKoala, enjoying its user-friendly booking and streamlined workflows. [(1 mentions)](https://www.g2.com/products/bookingkoala/reviews?filters%5Bsentiment_snippet%5D=2211526&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of BookingKoala, making online booking and scheduling effortless for customers. [(1 mentions)](https://www.g2.com/products/bookingkoala/reviews?filters%5Bsentiment_snippet%5D=2211537&qs=pros-and-cons#reviews) Users appreciate the **workflow efficiency** of BookingKoala, making scheduling and payments simple and streamlined. [(1 mentions)](https://www.g2.com/products/bookingkoala/reviews?filters%5Bsentiment_snippet%5D=2211562&qs=pros-and-cons#reviews) Users face significant **connectivity issues** with BookingKoala, leading to operational disruptions and poor customer support. [(1 mentions)](https://www.g2.com/products/bookingkoala/reviews?filters%5Bsentiment_snippet%5D=2211373&qs=pros-and-cons#reviews) Users find BookingKoala to be **expensive** due to poor support, unresolved issues, and ongoing operational disruptions. [(1 mentions)](https://www.g2.com/products/bookingkoala/reviews?filters%5Bsentiment_snippet%5D=2211383&qs=pros-and-cons#reviews) Users express frustration over **feature limitations** in BookingKoala, citing inaccurate reporting and poor support that hinder operations. [(1 mentions)](https://www.g2.com/products/bookingkoala/reviews?filters%5Bsentiment_snippet%5D=2211395&qs=pros-and-cons#reviews) Users express concerns about the **poor job management and lack of support** that severely hinder operational efficiency. [(1 mentions)](https://www.g2.com/products/bookingkoala/reviews?filters%5Bsentiment_snippet%5D=2211402&qs=pros-and-cons#reviews) Users express frustration over **limited automation** , leading to unresolved issues and poor support impacting operations significantly. [(1 mentions)](https://www.g2.com/products/bookingkoala/reviews?filters%5Bsentiment_snippet%5D=2211414&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of BookingKoala ##### 1. Ease of Use Users find BookingKoala's **ease of use** beneficial, enjoying its straightforward online booking and customer management features. [ See 1 mentions ](https://www.g2.com/products/bookingkoala/reviews?filters%5Bsentiment_snippet%5D=2211502&qs=pros-and-cons#reviews) See Related User Reviews ![Anatole N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anatole N.") AN Anatole N. Small-Business (50 or fewer emp.) 2.0/5 "Unreliable Platform With Zero Accountability – Proceed With Caution" What do you like about BookingKoala? The concept is strong. On paper, BookingKoala offers an all-in-one solution for service businesses: online booking, customer management, and automatio ##### 2. Scheduling Management Users appreciate the **easy-to-use booking form** that simplifies scheduling and payment workflows in BookingKoala. [ See 1 mentions ](https://www.g2.com/products/bookingkoala/reviews?filters%5Bsentiment_snippet%5D=2211513&qs=pros-and-cons#reviews) See Related User Reviews ![Anatole N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anatole N.") AN Anatole N. Small-Business (50 or fewer emp.) 2.0/5 "Unreliable Platform With Zero Accountability – Proceed With Caution" What do you like about BookingKoala? The concept is strong. On paper, BookingKoala offers an all-in-one solution for service businesses: online booking, customer management, and automatio ##### 3. Simplicity Users appreciate the **simplicity** of BookingKoala, enjoying its user-friendly booking and streamlined workflows. [ See 1 mentions ](https://www.g2.com/products/bookingkoala/reviews?filters%5Bsentiment_snippet%5D=2211526&qs=pros-and-cons#reviews) See Related User Reviews ![Anatole N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anatole N.") AN Anatole N. Small-Business (50 or fewer emp.) 2.0/5 "Unreliable Platform With Zero Accountability – Proceed With Caution" What do you like about BookingKoala? The concept is strong. On paper, BookingKoala offers an all-in-one solution for service businesses: online booking, customer management, and automatio ##### 4. User-Friendly Users appreciate the **user-friendly interface** of BookingKoala, making online booking and scheduling effortless for customers. [ See 1 mentions ](https://www.g2.com/products/bookingkoala/reviews?filters%5Bsentiment_snippet%5D=2211537&qs=pros-and-cons#reviews) See Related User Reviews ![Anatole N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anatole N.") AN Anatole N. Small-Business (50 or fewer emp.) 2.0/5 "Unreliable Platform With Zero Accountability – Proceed With Caution" What do you like about BookingKoala? The concept is strong. On paper, BookingKoala offers an all-in-one solution for service businesses: online booking, customer management, and automatio ##### 5. Workflow Efficiency Users appreciate the **workflow efficiency** of BookingKoala, making scheduling and payments simple and streamlined. [ See 1 mentions ](https://www.g2.com/products/bookingkoala/reviews?filters%5Bsentiment_snippet%5D=2211562&qs=pros-and-cons#reviews) See Related User Reviews ![Anatole N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anatole N.") AN Anatole N. Small-Business (50 or fewer emp.) 2.0/5 "Unreliable Platform With Zero Accountability – Proceed With Caution" What do you like about BookingKoala? The concept is strong. On paper, BookingKoala offers an all-in-one solution for service businesses: online booking, customer management, and automatio ### 5 Cons or Disadvantages of BookingKoala ##### 1. Connectivity Issues Users face significant **connectivity issues** with BookingKoala, leading to operational disruptions and poor customer support. [ See 1 mentions ](https://www.g2.com/products/bookingkoala/reviews?filters%5Bsentiment_snippet%5D=2211373&qs=pros-and-cons#reviews) See Related User Reviews ![Anatole N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anatole N.") AN Anatole N. Small-Business (50 or fewer emp.) 2.0/5 "Unreliable Platform With Zero Accountability – Proceed With Caution" What do you dislike about BookingKoala? The March 2025 outage was the breaking point. BookingKoala went down for two full weeks, leaving us completely unable to take bookings or manage our o ##### 2. Expensive Users find BookingKoala to be **expensive** due to poor support, unresolved issues, and ongoing operational disruptions. [ See 1 mentions ](https://www.g2.com/products/bookingkoala/reviews?filters%5Bsentiment_snippet%5D=2211383&qs=pros-and-cons#reviews) See Related User Reviews ![Anatole N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anatole N.") AN Anatole N. Small-Business (50 or fewer emp.) 2.0/5 "Unreliable Platform With Zero Accountability – Proceed With Caution" What do you dislike about BookingKoala? The March 2025 outage was the breaking point. BookingKoala went down for two full weeks, leaving us completely unable to take bookings or manage our o ##### 3. Feature Limitations Users express frustration over **feature limitations** in BookingKoala, citing inaccurate reporting and poor support that hinder operations. [ See 1 mentions ](https://www.g2.com/products/bookingkoala/reviews?filters%5Bsentiment_snippet%5D=2211395&qs=pros-and-cons#reviews) See Related User Reviews ![Anatole N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anatole N.") AN Anatole N. Small-Business (50 or fewer emp.) 2.0/5 "Unreliable Platform With Zero Accountability – Proceed With Caution" What do you dislike about BookingKoala? The March 2025 outage was the breaking point. BookingKoala went down for two full weeks, leaving us completely unable to take bookings or manage our o ##### 4. Job Management Users express concerns about the **poor job management and lack of support** that severely hinder operational efficiency. [ See 1 mentions ](https://www.g2.com/products/bookingkoala/reviews?filters%5Bsentiment_snippet%5D=2211402&qs=pros-and-cons#reviews) See Related User Reviews ![Anatole N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anatole N.") AN Anatole N. Small-Business (50 or fewer emp.) 2.0/5 "Unreliable Platform With Zero Accountability – Proceed With Caution" What do you dislike about BookingKoala? The March 2025 outage was the breaking point. BookingKoala went down for two full weeks, leaving us completely unable to take bookings or manage our o ##### 5. Limited Automation Users express frustration over **limited automation** , leading to unresolved issues and poor support impacting operations significantly. [ See 1 mentions ](https://www.g2.com/products/bookingkoala/reviews?filters%5Bsentiment_snippet%5D=2211414&qs=pros-and-cons#reviews) See Related User Reviews ![Anatole N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anatole N.") AN Anatole N. Small-Business (50 or fewer emp.) 2.0/5 "Unreliable Platform With Zero Accountability – Proceed With Caution" What do you dislike about BookingKoala? The March 2025 outage was the breaking point. BookingKoala went down for two full weeks, leaving us completely unable to take bookings or manage our o ## Top-Rated Alternatives [ ![ZenMaid Software](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e722877fa154146d1881c6211bb0d852/zenmaid-software.png "ZenMaid Software") ZenMaid Software 4.8/5(16) ](https://www.g2.com/products/zenmaid-software/reviews) [ ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ View All Alternatives ](https://www.g2.com/products/bookingkoala/competitors/alternatives) CS Chelsea S. Independent Business Owner Veterinary Small-Business (50 or fewer emp.) 4/12/2018 "Work has been so much more simplified with BookingKoala" 5/5 What do you like best about BookingKoala? I love how the software overall has a main focus of streamlining and simplifying/automating everything. Review collected by and hosted on G2.com. What do you dislike about BookingKoala? Its not to dislike but there are so many options/features that in the beginning is a little overwhelming but after a few days of playing around you figure it all out. Review collected by and hosted on G2.com. Recommendations to others considering BookingKoala: I would HIGHLY recommend using BookingKoala if you aren't already. Review collected by and hosted on G2.com. What problems is BookingKoala solving and how is that benefiting you? Growth is the main thing that BookingKoala has helped me with. Everything is easy to track for me and I can see where I am struggling based on the reports section. Review collected by and hosted on G2.com. Show More Response from Customer Support of BookingKoala [Editedit](https://www.g2.com/survey_responses/bookingkoala-review-673331/official_response/edit) Hey Chelsea! Thank you for leaving us this fantastic review and if you ever need any help with features please feel free to ask! Validated ReviewerSource: Seller invite SB Scott B. Business Owner Environmental Services Small-Business (50 or fewer emp.) 4/2/2018 "Awesome software " 5/5 What do you like best about BookingKoala? The smart scheduling is something I've been looking for and couldn't find, until now! Google calendars? Gone! Review collected by and hosted on G2.com. What do you dislike about BookingKoala? Inputing a large amount of my customers was really the only pain but once they're in theres nothing I can say bad. Review collected by and hosted on G2.com. What problems is BookingKoala solving and how is that benefiting you? My scheduling was always a problem when I had multiple appointments throughout the day at same times but different locations. This allows for appointments to be booked at the same time and my employees to see which jobs they are working. Review collected by and hosted on G2.com. Show More Response from Customer Support of BookingKoala [Editedit](https://www.g2.com/survey_responses/bookingkoala-review-663275/official_response/edit) Hey Scott, we are so ecstatic to hear that you have finally found a scheduling system that works for you! Validated ReviewerSource: Seller invite ![Holly L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holly L.") HL Holly L. Owner Veterinary Small-Business (50 or fewer emp.) 4/17/2018 "BookingKoala is perfect for me and The Perfect Pups!" 5/5 What do you like best about BookingKoala? For me and my business the provider login is amazing! All of my walkers get their own profile and it works great! Review collected by and hosted on G2.com. What do you dislike about BookingKoala? There are some features that I personally don't use so they just sit there but I am sure they are great for other businesses! Review collected by and hosted on G2.com. What problems is BookingKoala solving and how is that benefiting you? The way my workers are scheduled saves me SO much time! Review collected by and hosted on G2.com. Show More Response from Customer Support of BookingKoala [Editedit](https://www.g2.com/survey_responses/bookingkoala-review-677889/official_response/edit) Hi Holly, thank you for the kind words and we hope you continue to enjoy our platform! Validated ReviewerSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 4/30/2018 "Great for small businesses" 4.5/5 What do you like best about BookingKoala? I have found it easy to have my clients schedule appointments, change their appointments and cancel their appointments without having to call with confusion. Review collected by and hosted on G2.com. What do you dislike about BookingKoala? It really is user-friendly. I haven’t had a lot of problems. Staff is easy to get a hold of if I have questions. Review collected by and hosted on G2.com. What problems is BookingKoala solving and how is that benefiting you? It is much easier to have clients book online as it takes away from the phone calls that interrupt during business hours. Review collected by and hosted on G2.com. Show More Response from Customer Support of BookingKoala [Editedit](https://www.g2.com/survey_responses/bookingkoala-review-694955/official_response/edit) Hi there, thank you for taking the time to leave us a great review! Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 4/22/2018 "Private experience used in practice" 5/5 What do you like best about BookingKoala? Used this through a past volunteer vendor as a customer and it’s amazing. It helps with appointment reminder and connecting with clients. Review collected by and hosted on G2.com. What do you dislike about BookingKoala? Not well known yet, as other options are more utilized. However, I believe this is slowly changing! Review collected by and hosted on G2.com. What problems is BookingKoala solving and how is that benefiting you? Ease of use, practical, younger generation focused Review collected by and hosted on G2.com. Show More Response from Customer Support of BookingKoala [Editedit](https://www.g2.com/survey_responses/bookingkoala-review-683776/official_response/edit) Hi there, thank you for taking the time to leave us a great review! Validated ReviewerSource: Organic ![Verified User in Writing and Editing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Writing and Editing") UW Verified User in Writing and Editing Small-Business (50 or fewer emp.) 4/28/2018 "BookingKoala’s A+ service " 5/5 What do you like best about BookingKoala? The ease of access users of this software have Review collected by and hosted on G2.com. What do you dislike about BookingKoala? Sometimes seems a bit cluttered and overkill Review collected by and hosted on G2.com. What problems is BookingKoala solving and how is that benefiting you? Connecting employees in a creative way Review collected by and hosted on G2.com. Show More Response from Customer Support of BookingKoala [Editedit](https://www.g2.com/survey_responses/bookingkoala-review-693658/official_response/edit) Hi there, thank you for taking the time to leave us a great review! 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