Bonzo has a clean design with a speedy interface. The platform can save text messages and emails which is extremely handy. Review collected by and hosted on G2.com.

While the platform has a few powerful features, the CRM feels unrefined, and the workflow is much slower than other mortgage CRMs. In addition, the lack of templates and rigid campaign automation makes it challenging to set up, unlike what is advertised. Customer service is even worse, as chat is the only option. It is difficult to discern whether I am talking to a live person or bot, as responses look automated and often direct you to an unhelpful tutorial video. Lastly, once you realize the software is unsuitable, canceling does not happen immediately. And Bonzo will continue to charge for services not rendered. Definitely, do not expect a refund either. Review collected by and hosted on G2.com.

The automation! Bonzo makes life easy. Set it and it works for you! Review collected by and hosted on G2.com.

Customer service BUT it has recently improved Review collected by and hosted on G2.com.

Bonzo is always available to answer our questions. When we need something customized, they are willing to help us with that as well. Review collected by and hosted on G2.com.

Analytics. We need to have more customized reporting capabilities. Review collected by and hosted on G2.com.

The more I learn about the processes it can manage for me- the more I like the service. The campaign I've set works directly with a lead system so it's truly "hands free". Review collected by and hosted on G2.com.

It wants to behave like a CRM- and it can - but you have to learn to navigate the software before you can truly see that side of the software. Review collected by and hosted on G2.com.