The technology is current, more so than other CRM providers. Can do more automated tasks, messages, etc. Also fairly easy to customize campaigns, messages, etc. Review collected by and hosted on G2.com.

Customer service coud be a bit better, have had instances that took longer than I would have liked to get resolved. -- Lots of features to get the most out of the system to customize, train, etc are at an additional cost. Can add up quickly. Review collected by and hosted on G2.com.

Easy to use from the start. We've been using for over 2 years & love it. Review collected by and hosted on G2.com.

Sometimes it takes a while to get a reply for support. Review collected by and hosted on G2.com.

nothing. I did not like this platform... Review collected by and hosted on G2.com.

The platform is not as easy to use as they promote. I watched the tutorial vidoes and worked with for a few weeks before deciding it wasn't for me. I went onto the help section to get info on how to cancel. I followed the directions and got an "error" several times. I reached out to two people I had direct emails for to ask for help with no response. Then I sent an email to their main email which said to watch the videos. So, I did again, and again I got "error". I reported it to chat, since you can't get a live person, and never received a response. I was then billed again. I forwarded all the evidence to chat and customer service again asking to be refunded and they said they will not refund me because I didn't follow the video, which I did, but got "error". Ripped off... Company does not honor their commitment to its customers. Review collected by and hosted on G2.com.

I like how Bonzo has simplified my life! Review collected by and hosted on G2.com.

Being limited to the number of contacts you can import at once is a downfall. Review collected by and hosted on G2.com.

Ease of use, customization and the automation and leverage it greats. Review collected by and hosted on G2.com.

That I didn't find it sooner! It's replaced 2 salaries and made me more money than any other piece of tech I've ever used. Review collected by and hosted on G2.com.

Bonzo aims to be the one and only account that you need to organize and contact your clients. They actively work on improvements. Review collected by and hosted on G2.com.

When Bonzo goes down, or when messages don't deliver, it's the end of the world. Luckily it doesn't happen frequently. Review collected by and hosted on G2.com.

My favorite part is the texting capability. Review collected by and hosted on G2.com.

Least favorite is the max length of the texting capability. Review collected by and hosted on G2.com.

The easy ability to create communication campaigns is fabulous! Review collected by and hosted on G2.com.

1. It does not allow one contact to have multiple transactions , nor does it allow for multiple agents to be assigned to a contact.

2. Grouping with tags becomes cumbersome.

3. Integrations are limited Review collected by and hosted on G2.com.

I like the color schemes the best about Bonzo. Review collected by and hosted on G2.com.

My company is still trying to figure out the best way to use Bonzo Review collected by and hosted on G2.com.

I like how it has a CRM with marketing tools combine. Review collected by and hosted on G2.com.

Poor Customer Service. Can only communicate through chat and takes forever to get issues resolved. Review collected by and hosted on G2.com.