The service was not usable because I cancelled my service after 2 months of not having an activated number to use Review collected by and hosted on G2.com.

Unfortunately, I share the same sentiment as the other reviewers on here and many other review websites.

Customer service is toxic and useless. I had signed up with the intention to start using the product within a reasonable timeframe. Once I paid and went through the profile setup, a small disclaimer appeared that said it will take 4-6 weeks or longer to get your phone number activated for use.

I had found out that countless new users were waiting even longer than this. I immediately reached out to customer service within days of signing up and requested clarification. They confirmed the extended time frames and said I must pay the monthly subscription fee regardless of their product not being usable and refused my request for a refund. They were very unapologetic and had the audacity to ask me to prove that I got another company to get me activated the same day.

I had signed up with another provider that has the same technology/features and had a phone number before the end of day. I have also investigated all their competitors, and all provide a working number on the same day.

I contacted Twilio who provides the phone service for Bonzo, and they quoted their KYC (Know Your Customer) that says, "With our advanced vetting process with industry leading accuracy rates, Twilio promises to authorize customers within 72 hours of submitting their profile."

I think Bonzo needs serious accountability. I find their business practices questionable at best and would NOT RECOMMEND anyone investing their valuable time and money into them. Review collected by and hosted on G2.com.

It's modern and current for reaching clients with relavent content. It has all the features I was looking for in a CRM. Review collected by and hosted on G2.com.

It's a cumbersome onboarding process. There hasn't been enough focus on organizing, preparing & bulk uploading to the People section in the Onboarding trainings. They seem to get lost in cooler, higher level features. Review collected by and hosted on G2.com.

The best thing about bonzo is the mobile app. I am able to keep in touch with clients in real time. Email and text messages feature is awesome. Review collected by and hosted on G2.com.

Only thing I wish Bonzo would integrate is the pre-record voicemail feature in the mobile app. Love the desktop version Review collected by and hosted on G2.com.

Amazing tools to provide organization to my day! Review collected by and hosted on G2.com.

I have had the product for about 5 months and I am still not verified to use the business phone numbers - its still in process with no ETA... I have asked multiple times but have received very vague answers Review collected by and hosted on G2.com.

Bonza has everything you need to communicate with your clients and referral partners in one place. You can call, text and email all from the same place. Add video, group text and email, etc. It just saves time! Review collected by and hosted on G2.com.

Not sure yet, just getting started, but it has been great so far! Review collected by and hosted on G2.com.

I love the ease of setting up campaigns in Bonzo. I can ensure that I stay Top Of Mind by utilizing texts, email and voicemails. I also really love that they are updating features each month. Review collected by and hosted on G2.com.

I did not ever receive the full onboarding. Review collected by and hosted on G2.com.

Bonzo is easy to navigate and super easy to implement from another CRM. I signed up for the 'extra help' for a few months and it's worth the money. All of my questions are being answered, I have had 4 one on one calls in just 45 days to teach me the ins and outs. I feel comfortable, just after 45 days, using Bonzo in my every day use. Review collected by and hosted on G2.com.

I don't really see anything that I don't like thus far Review collected by and hosted on G2.com.

Very easy to navigate the system and one of the easier to use CRm Review collected by and hosted on G2.com.

no one will call you, even when you pay for services. AE wont call you back or keep promises. They nickel and dime small companies with the amount of prospect you can input Review collected by and hosted on G2.com.

The endless ability to customize to our needs. Review collected by and hosted on G2.com.

As anything it takes a while to adapt to the new visuality of a new platform. It takes time to build out the features you may need to tailor to your business structure. Review collected by and hosted on G2.com.

Easy setup, great communication platform, keep me in front with my realtors. Review collected by and hosted on G2.com.

I think is quite pricy, but totally worth it. I believe if I've been using since I opened my company, our volume would be much higher. Review collected by and hosted on G2.com.