--- title: bonzo Reviews meta\_title: 'bonzo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 34 reviews by the users' company size, role or industry to find out how bonzo works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 34 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # bonzo Reviews & Product Details Bonzo is a full-suite marketing automation and CRM option for advisors and small businesses. We put the "Relationship" back into CRM with omni-channel and social media outreach. Text, Video, Call, Email, Social - do it all in Bonzo. * * * Seller [Bonzo](https://www.g2.com/sellers/bonzo) Discussions [bonzo Community](https://www.g2.com/products/bonzo/discuss) Languages Supported English, Spanish Solution Type Best-of-Breed Overview by Jason Perkins (Connector + Builder + Trendhunter) Show More ## Top-Rated Alternatives [ ![HubSpot Marketing Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Marketing Hub") HubSpot Marketing Hub 4.4/5(14,916) ](https://www.g2.com/products/hubspot-marketing-hub/reviews) [ ![ActiveCampaign](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ActiveCampaign") ActiveCampaign 4.4/5(14,779) ](https://www.g2.com/products/activecampaign/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/bonzo/competitors/alternatives) ## User Insights Average based on 34 real user reviews. [Log in to unlock pricing and user insights](/login) ![Kevin O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin O.") KO Kevin O. Mortgage Loan Officer / Branch Partner Small-Business (50 or fewer emp.) 10/11/2023 "Overall very good CRM, fits my needs" 4.5/5 What do you like best about bonzo? The technology is current, more so than other CRM providers. Can do more automated tasks, messages, etc. Also fairly easy to customize campaigns, messages, etc. Review collected by and hosted on G2.com. What do you dislike about bonzo? Customer service coud be a bit better, have had instances that took longer than I would have liked to get resolved. -- Lots of features to get the most out of the system to customize, train, etc are at an additional cost. Can add up quickly. Review collected by and hosted on G2.com. What problems is bonzo solving and how is that benefiting you? Helps with consistent client communication, marketing, and follow-up. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic PM Paige M. Small-Business (50 or fewer emp.) 10/11/2023 "We love Bonzo!!" 5/5 What do you like best about bonzo? Easy to use from the start. We've been using for over 2 years & love it. Review collected by and hosted on G2.com. What do you dislike about bonzo? Sometimes it takes a while to get a reply for support. Review collected by and hosted on G2.com. What problems is bonzo solving and how is that benefiting you? Status updates to clients for pipeline milestones. Keeping track of not losing leads. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Barbie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbie M.") BM Barbie M. Retail Sales Manager Small-Business (50 or fewer emp.) 5/10/2023 "Makes it hard to cancel subscription so that they can collect more money from you" 0/5 What do you like best about bonzo? nothing. I did not like this platform... Review collected by and hosted on G2.com. What do you dislike about bonzo? The platform is not as easy to use as they promote. I watched the tutorial vidoes and worked with for a few weeks before deciding it wasn't for me. I went onto the help section to get info on how to cancel. I followed the directions and got an "error" several times. I reached out to two people I had direct emails for to ask for help with no response. Then I sent an email to their main email which said to watch the videos. So, I did again, and again I got "error". I reported it to chat, since you can't get a live person, and never received a response. I was then billed again. I forwarded all the evidence to chat and customer service again asking to be refunded and they said they will not refund me because I didn't follow the video, which I did, but got "error". Ripped off... Company does not honor their commitment to its customers. Review collected by and hosted on G2.com. What problems is bonzo solving and how is that benefiting you? I was using it a CRM and pipeline management. It did not solve the problem for me. The platform requires a lot of work and effort. It is not simple and they do not honor their commitment to their customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RM Robert M. Small-Business (50 or fewer emp.) 10/16/2023 "Great CRM" 5/5 What do you like best about bonzo? I like how Bonzo has simplified my life! Review collected by and hosted on G2.com. What do you dislike about bonzo? Being limited to the number of contacts you can import at once is a downfall. Review collected by and hosted on G2.com. What problems is bonzo solving and how is that benefiting you? Bonzo has allowed me to be more marketing focused. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AZ Andrew Z. Small-Business (50 or fewer emp.) 10/11/2023 "You get 10x what you put in" 5/5 What do you like best about bonzo? Ease of use, customization and the automation and leverage it greats. Review collected by and hosted on G2.com. What do you dislike about bonzo? That I didn't find it sooner! It's replaced 2 salaries and made me more money than any other piece of tech I've ever used. Review collected by and hosted on G2.com. What problems is bonzo solving and how is that benefiting you? Reducing overhead while leveraging my personal voice and allowing "me" to be in multiple conversations at once. I can freely travel (up to 2 weeks) and have no one know I'm on vacation! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Samuel T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel T.") ST Samuel T. Small-Business (50 or fewer emp.) 10/11/2023 "CRM + Automated Outreach" 4.5/5 What do you like best about bonzo? Bonzo aims to be the one and only account that you need to organize and contact your clients. They actively work on improvements. Review collected by and hosted on G2.com. What do you dislike about bonzo? When Bonzo goes down, or when messages don't deliver, it's the end of the world. Luckily it doesn't happen frequently. Review collected by and hosted on G2.com. What problems is bonzo solving and how is that benefiting you? I never forget to follow up with someone. Schedule messages. Schedule a pre-scripted series of messages Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SG Scott G. Mid-Market (51-1000 emp.) 10/11/2023 "It's a useful tool, but very clumsy to use" 2/5 What do you like best about bonzo? My favorite part is the texting capability. Review collected by and hosted on G2.com. What do you dislike about bonzo? Least favorite is the max length of the texting capability. Review collected by and hosted on G2.com. What problems is bonzo solving and how is that benefiting you? Texting Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lauren F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren F.") LF Lauren F. Founder & CEO Small-Business (50 or fewer emp.) 10/12/2023 "Amazing communication site, not a CRM" 3.5/5 What do you like best about bonzo? The easy ability to create communication campaigns is fabulous! Review collected by and hosted on G2.com. What do you dislike about bonzo? 1. It does not allow one contact to have multiple transactions , nor does it allow for multiple agents to be assigned to a contact. 2. Grouping with tags becomes cumbersome. 3. Integrations are limited Review collected by and hosted on G2.com. What problems is bonzo solving and how is that benefiting you? Fast and simple communication to multiple people in a transaction Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JP Jonathan P. Small-Business (50 or fewer emp.) 10/12/2023 "Learning the ropes" 3.5/5 What do you like best about bonzo? I like the color schemes the best about Bonzo. Review collected by and hosted on G2.com. What do you dislike about bonzo? My company is still trying to figure out the best way to use Bonzo Review collected by and hosted on G2.com. What problems is bonzo solving and how is that benefiting you? I haven't learned enough yet to understand how and what problems bonzo will solve. I hope to, one day, know enough about the platform to use it beneficially Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic BS Brian S. Small-Business (50 or fewer emp.) 10/11/2023 "Great System" 5/5 What do you like best about bonzo? I like how it has a CRM with marketing tools combine. Review collected by and hosted on G2.com. What do you dislike about bonzo? Poor Customer Service. Can only communicate through chat and takes forever to get issues resolved. Review collected by and hosted on G2.com. What problems is bonzo solving and how is that benefiting you? Solves me needing to use more that one system for my business. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about bonzo? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about bonzo ](https://www.g2.com/products/bonzo/discussions/new) GU Guest User What is bonzo used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-bonzo-used-for) [ View all Discussions ](https://www.g2.com/products/bonzo/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/bonzo/pricing) ##### ##### bonzo Features Messenger Sequencing AI Video Chat Channels Social Media Integration Website Text Message (SMS) Customers Audience Targeting Profiles Analytics [ View More Features ](https://www.g2.com/products/bonzo/features) ##### Categories on G2 [Conversational Marketing](https://www.g2.com/categories/conversational-marketing) ##### Explore More [Which decision making platforms actually help teams implement change management quickly without turning a software rollout into a change management project of its own?](https://www.g2.com/discussions/which-decision-making-platforms-actually-help-teams-implement-change-management-quickly-without-turning-a-software-rollout-into-a-change-management-project-of-its-own)[What are the best PHP integrated development environments for SaaS teams without dedicated IT support?](https://www.g2.com/discussions/what-are-the-best-php-integrated-development-environments-for-saas-teams-without-dedicated-it-support)[Which desktop search tools support universal file type coverage including PDFs, images, and scanned documents?](https://www.g2.com/discussions/which-desktop-search-tools-support-universal-file-type-coverage-including-pdfs-images-and-scanned-documents) [Which aviation compliance monitoring tools provide audit-ready centralized incident and corrective action management?](https://www.g2.com/discussions/which-aviation-compliance-monitoring-tools-provide-audit-ready-centralized-incident-and-corrective-action-management)[What's the best event networking and matchmaking software that keeps event wall features intuitive for non-technical organizers?](https://www.g2.com/discussions/what-s-the-best-event-networking-and-matchmaking-software-that-keeps-event-wall-features-intuitive-for-non-technical-organizers)[Pros and Cons Details](https://www.g2.com/products/bonzo/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)