--- title: bonzo Reviews meta\_title: 'bonzo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 34 reviews by the users' company size, role or industry to find out how bonzo works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 34 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # bonzo Reviews & Product Details Bonzo is a full-suite marketing automation and CRM option for advisors and small businesses. We put the "Relationship" back into CRM with omni-channel and social media outreach. Text, Video, Call, Email, Social - do it all in Bonzo. * * * Seller [Bonzo](https://www.g2.com/sellers/bonzo) Discussions [bonzo Community](https://www.g2.com/products/bonzo/discuss) Languages Supported English, Spanish Solution Type Best-of-Breed Overview by Jason Perkins (Connector + Builder + Trendhunter) Show More ## Top-Rated Alternatives [ ![HubSpot Marketing Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Marketing Hub") HubSpot Marketing Hub 4.4/5(14,914) ](https://www.g2.com/products/hubspot-marketing-hub/reviews) [ ![ActiveCampaign](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ActiveCampaign") ActiveCampaign 4.4/5(14,779) ](https://www.g2.com/products/activecampaign/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/bonzo/competitors/alternatives) ## User Insights Average based on 34 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Mid-Market (51-1000 emp.) 9/28/2023 "Poor Customer Service" 0/5 What do you like best about bonzo? The service was not usable because I cancelled my service after 2 months of not having an activated number to use Review collected by and hosted on G2.com. What do you dislike about bonzo? Unfortunately, I share the same sentiment as the other reviewers on here and many other review websites. Customer service is toxic and useless. I had signed up with the intention to start using the product within a reasonable timeframe. Once I paid and went through the profile setup, a small disclaimer appeared that said it will take 4-6 weeks or longer to get your phone number activated for use. I had found out that countless new users were waiting even longer than this. I immediately reached out to customer service within days of signing up and requested clarification. They confirmed the extended time frames and said I must pay the monthly subscription fee regardless of their product not being usable and refused my request for a refund. They were very unapologetic and had the audacity to ask me to prove that I got another company to get me activated the same day. I had signed up with another provider that has the same technology/features and had a phone number before the end of day. I have also investigated all their competitors, and all provide a working number on the same day. I contacted Twilio who provides the phone service for Bonzo, and they quoted their KYC (Know Your Customer) that says, "With our advanced vetting process with industry leading accuracy rates, Twilio promises to authorize customers within 72 hours of submitting their profile." I think Bonzo needs serious accountability. I find their business practices questionable at best and would NOT RECOMMEND anyone investing their valuable time and money into them. Review collected by and hosted on G2.com. What problems is bonzo solving and how is that benefiting you? N/A Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DR Dallas R. Small-Business (50 or fewer emp.) 10/11/2023 "Great features, be ready for the startup!" 4/5 What do you like best about bonzo? It's modern and current for reaching clients with relavent content. It has all the features I was looking for in a CRM. Review collected by and hosted on G2.com. What do you dislike about bonzo? It's a cumbersome onboarding process. There hasn't been enough focus on organizing, preparing & bulk uploading to the People section in the Onboarding trainings. They seem to get lost in cooler, higher level features. Review collected by and hosted on G2.com. What problems is bonzo solving and how is that benefiting you? Capturing my relationships to insure appropriate follow up Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Christopher C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher C.") CC Christopher C. Mortgage Loan Officer Small-Business (50 or fewer emp.) 10/12/2023 "Bonzo has been a great CRM for client feedback and communication" 5/5 What do you like best about bonzo? The best thing about bonzo is the mobile app. I am able to keep in touch with clients in real time. Email and text messages feature is awesome. Review collected by and hosted on G2.com. What do you dislike about bonzo? Only thing I wish Bonzo would integrate is the pre-record voicemail feature in the mobile app. Love the desktop version Review collected by and hosted on G2.com. What problems is bonzo solving and how is that benefiting you? Answering and responding to clients needs in real time Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nicholas R. D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicholas R. D.") ND Nicholas R. D. Licensed Mortgage Broker Small-Business (50 or fewer emp.) 10/11/2023 "Excellent CRM for Mortgage LO" 5/5 What do you like best about bonzo? Amazing tools to provide organization to my day! Review collected by and hosted on G2.com. What do you dislike about bonzo? I have had the product for about 5 months and I am still not verified to use the business phone numbers - its still in process with no ETA... I have asked multiple times but have received very vague answers Review collected by and hosted on G2.com. What problems is bonzo solving and how is that benefiting you? It helps me streamline communication with clients Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JS Jim S. Enterprise (\> 1000 emp.) 10/11/2023 "Make life easier" 4.5/5 What do you like best about bonzo? Bonza has everything you need to communicate with your clients and referral partners in one place. You can call, text and email all from the same place. Add video, group text and email, etc. It just saves time! Review collected by and hosted on G2.com. What do you dislike about bonzo? Not sure yet, just getting started, but it has been great so far! Review collected by and hosted on G2.com. What problems is bonzo solving and how is that benefiting you? Bonzo is helping with being able to mass text, and mass email quickly. I can also drop video into messages very easily as well. I can personalize the messages so it does not feel like mass communication to the receipient either Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MR Melody R. Small-Business (50 or fewer emp.) 10/18/2023 "Bonzo Has Totally Changed My Business" 5/5 What do you like best about bonzo? I love the ease of setting up campaigns in Bonzo. I can ensure that I stay Top Of Mind by utilizing texts, email and voicemails. I also really love that they are updating features each month. Review collected by and hosted on G2.com. What do you dislike about bonzo? I did not ever receive the full onboarding. Review collected by and hosted on G2.com. What problems is bonzo solving and how is that benefiting you? I was having a hard time keeping my contacts organized and figuring out how to always stay in front of them. Bonzo has not only helped me organize my contacts but create campaigns that are providing value and creating engagement. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic KC Kim C. Small-Business (50 or fewer emp.) 10/11/2023 "Bonzo really works" 5/5 What do you like best about bonzo? Bonzo is easy to navigate and super easy to implement from another CRM. I signed up for the 'extra help' for a few months and it's worth the money. All of my questions are being answered, I have had 4 one on one calls in just 45 days to teach me the ins and outs. I feel comfortable, just after 45 days, using Bonzo in my every day use. Review collected by and hosted on G2.com. What do you dislike about bonzo? I don't really see anything that I don't like thus far Review collected by and hosted on G2.com. What problems is bonzo solving and how is that benefiting you? Simply staying in front of my people Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Chris K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris K.") CK Chris K. Small-Business (50 or fewer emp.) 10/11/2023 "Poor Service and Nickel and Dimed" 2/5 What do you like best about bonzo? Very easy to navigate the system and one of the easier to use CRm Review collected by and hosted on G2.com. What do you dislike about bonzo? no one will call you, even when you pay for services. AE wont call you back or keep promises. They nickel and dime small companies with the amount of prospect you can input Review collected by and hosted on G2.com. What problems is bonzo solving and how is that benefiting you? none Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic FM Frank M. Small-Business (50 or fewer emp.) 10/26/2023 "Our Experience Using Bonzo as a New User" 4.5/5 What do you like best about bonzo? The endless ability to customize to our needs. Review collected by and hosted on G2.com. What do you dislike about bonzo? As anything it takes a while to adapt to the new visuality of a new platform. It takes time to build out the features you may need to tailor to your business structure. Review collected by and hosted on G2.com. What problems is bonzo solving and how is that benefiting you? Our older CRM was bought out and we needed a new CRM that could connect with all of our other tech resources, BONZO is solving our problem and fullfilling our CRM needs. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MA Murilo A. President / Senior Loan Officer Small-Business (50 or fewer emp.) 10/11/2023 "It has been a game changer" 5/5 What do you like best about bonzo? Easy setup, great communication platform, keep me in front with my realtors. Review collected by and hosted on G2.com. What do you dislike about bonzo? I think is quite pricy, but totally worth it. I believe if I've been using since I opened my company, our volume would be much higher. Review collected by and hosted on G2.com. What problems is bonzo solving and how is that benefiting you? help me to keep in front of my clients and realtors. It is always texting, emailing, and sending ringless voice messages to everyone. And the tasks, when set up properly, remind me of what I should do. It is absolutely helpful. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about bonzo? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about bonzo ](https://www.g2.com/products/bonzo/discussions/new) GU Guest User What is bonzo used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-bonzo-used-for) [ View all Discussions ](https://www.g2.com/products/bonzo/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/bonzo/pricing) ##### ##### bonzo Features Messenger Sequencing AI Video Chat Channels Social Media Integration Website Text Message (SMS) Customers Audience Targeting Profiles Analytics [ View More Features ](https://www.g2.com/products/bonzo/features) ##### Categories on G2 [Conversational Marketing](https://www.g2.com/categories/conversational-marketing) ##### Explore More [Which decision making platforms actually help teams implement change management quickly without turning a software rollout into a change management project of its own?](https://www.g2.com/discussions/which-decision-making-platforms-actually-help-teams-implement-change-management-quickly-without-turning-a-software-rollout-into-a-change-management-project-of-its-own)[What are the best PHP integrated development environments for SaaS teams without dedicated IT support?](https://www.g2.com/discussions/what-are-the-best-php-integrated-development-environments-for-saas-teams-without-dedicated-it-support)[Which desktop search tools support universal file type coverage including PDFs, images, and scanned documents?](https://www.g2.com/discussions/which-desktop-search-tools-support-universal-file-type-coverage-including-pdfs-images-and-scanned-documents) [Which aviation compliance monitoring tools provide audit-ready centralized incident and corrective action management?](https://www.g2.com/discussions/which-aviation-compliance-monitoring-tools-provide-audit-ready-centralized-incident-and-corrective-action-management)[What's the best event networking and matchmaking software that keeps event wall features intuitive for non-technical organizers?](https://www.g2.com/discussions/what-s-the-best-event-networking-and-matchmaking-software-that-keeps-event-wall-features-intuitive-for-non-technical-organizers)[Pros and Cons Details](https://www.g2.com/products/bonzo/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)