# Best Human Services Software - Page 2

*By [Emma Stein](https://research.g2.com/insights/author/emma-stein)*


Human services software manages nonprofit cases, acting as the central repository for client- and case-related information. These solutions, sometimes called nonprofit case management software, are leveraged by nonprofits as operational tools for field agents.

Human services software is meant to be used across a variety of social services organizations. These solutions manage client data, conduct assessments, facilitate case planning, and include progress tracking. Human services software is designed to be a full-cycle solution for human services organizations, from client intake to outcome reporting and everything in between.

Human services software falls under the umbrella of nonprofit software, often integrating with [nonprofit CRM software](https://www.g2.com/categories/nonprofit-crm) or providing similar features to solutions in that category.

To qualify for inclusion in the Human Services category, a product must:

- Contain client intake tools
- Store client data
- Provide field agent data collection features
- Analyze program outcomes and impact






## G2 Grid® for Human Services Software
![G2 Grid® for Human Services Software plotting products by satisfaction and market presence](https://www.g2.com/categories/human-services/grids.png?focus%5B%5D=14558&focus%5B%5D=41515&focus%5B%5D=51407&focus%5B%5D=128051&focus%5B%5D=160563&focus%5B%5D=14481&focus%5B%5D=24772&focus%5B%5D=69219)
Highlighted products: Bonterra Apricot, Therap Services, Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud), Casebook, Foothold, NewOrg, LiveImpact, and CharityTracker.
Underlying data: [Grid® JSON](https://www.g2.com/categories/human-services/grids.json?focus%5B%5D=bonterra-apricot&focus%5B%5D=therap-services&focus%5B%5D=agentforce-nonprofit-formerly-salesforce-nonprofit-cloud&focus%5B%5D=casebook&focus%5B%5D=radicle-health-foothold&focus%5B%5D=neworg&focus%5B%5D=liveimpact&focus%5B%5D=charitytracker)


## How Many Human Services Software Products Does G2 Track?
**Total Products under this Category:** 86

### Category Stats (Jul 2026)
- **Average Rating**: 4.44/5 (↑0.03 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: FAMcare (+4.56%) - Among all products in this category, FAMcare recorded the largest rating increase compared to last month
*Last updated: July 19, 2026*


## How Does G2 Rank Human Services Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 1,300+ Authentic Reviews
- 86+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which Human Services Software Is Best for Your Use Case?

- **Leader:** [Bonterra Apricot](https://www.g2.com/products/bonterra-apricot/reviews)
- **Highest Performer:** [Casebook](https://www.g2.com/products/casebook/reviews)
- **Easiest to Use:** [Bonterra Apricot](https://www.g2.com/products/bonterra-apricot/reviews)
- **Top Trending:** [Bonterra Apricot](https://www.g2.com/products/bonterra-apricot/reviews)
- **Best Free Software:** [CharityTracker](https://www.g2.com/products/charitytracker/reviews)


---

**Sponsored**

### LiveImpact

LiveImpact: The Only AI-Powered Case Management and Donor Management Platform Built for Nonprofits LiveImpact is a cloud-based, affordable nonprofit software platform that brings together powerful Case Management Software, Donor Management Software, and a fully integrated Nonprofit CRM—designed specifically for the needs of mission-driven organizations. Our Case Management Software helps nonprofits streamline client intake, documentation, service delivery, outcomes tracking, and reporting—while ensuring compliance with funder and grant requirements. Whether you’re managing direct services, coordinating referrals, or running multi-program initiatives, LiveImpact gives you the tools to keep every case organized, track progress in real time, and demonstrate your impact with ease. What sets LiveImpact apart is our private, secure, and nonprofit-specific AI—the first of its kind in this space. Purpose-built for nonprofit workflows, our AI transforms how teams work by eliminating the need to run complex reports or dig through data. Simply ask a question, and LiveImpact generates real-time charts, trends, and insights—helping program staff, fundraisers, and leadership make faster, smarter decisions. Our team works closely with nonprofits to customize the platform to your unique needs, ensuring a smooth and supportive onboarding experience. With enterprise-grade security, exceptional customer support, and a pricing model that works for nonprofits, LiveImpact helps you scale your mission with confidence—powered by AI, built for impact.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1911&secure%5Bchosen_at%5D=2026-07-19T12%3A59%3A42Z&secure%5Bdisplayable_resource_id%5D=1911&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1911&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=24772&secure%5Bresource_id%5D=1911&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhuman-services&secure%5Btoken%5D=130f6e587a0c3f76c6b033eb9dc17d2a5c503f726bc47076cd5c52b64fdaaa00&secure%5Burl%5D=https%3A%2F%2Fwww.liveimpact.org&secure%5Burl_type%5D=company_website)

---

## What Are the Top-Rated Human Services Software Products in 2026?
### 1. [countbubble](https://www.g2.com/products/countbubble/reviews)
countbubble is case management software for human service nonprofits. It offers tools that allow nonprofits to track & report their work. 1-The Form Builder allows you to create data collection forms quickly. 2-The Notes Feed helps you keep case notes organized and easy to review. 3-The Plans feature lets you to create & manage custom case plans. 4-Work with participants (aka clients) from the Participant Management screen 5-Export data any time, or use built in reports to view summaries of services, outcomes, or demographics. countbubble is \*simplified\* software that helps nonprofits manage their program data. It’s designed to be easy to learn so you can get started quickly - without numerous hours of training. countbubble is perfect for multi-service agencies that have lots of data to manage and report; case management programs that work on long-term goals; and basic needs assistance programs that simply need to track their ongoing work.


**Average Rating:** 4.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate countbubble?**

- **Ease of Use:** 8.3/10 (Category avg: 8.7/10)
- **Performance:** 10.0/10 (Category avg: 9.3/10)
- **Outcome Measurement:** 10.0/10 (Category avg: 9.0/10)
- **Interoperability:** 10.0/10 (Category avg: 8.3/10)

**Who Is the Company Behind countbubble?**

- **Seller:** [CountBubble](https://www.g2.com/sellers/countbubble)
- **Year Founded:** 2021
- **HQ Location:** Columbus, US
- **LinkedIn® Page:** https://www.linkedin.com/company/countbubble (2 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Enterprise



#### What Are Recent G2 Reviews of countbubble?

**"[Feedback after using Countbubble](https://www.g2.com/survey_responses/countbubble-review-10056932)"**

**Rating:** 4.0/5.0 stars
*— GAURAV SINGH W.*

[Read full review](https://www.g2.com/survey_responses/countbubble-review-10056932)

---



### 2. [ECINS](https://www.g2.com/products/ecins/reviews)
ECINS (Empowering Communities with Integrated Network Systems) is the world’s most collaborative case management system. Purpose-built, cloud-based and highly secure, ECINS is used worldwide to improve the lives of vulnerable people and empower the human services practitioners who serve them. With no user licenses, ECINS is available at one simple, comprehensive cost including everything from customization, training and support from real-world experts, access to a robust communications portal and collaboration with a global user community that’s committed to helping one another achieve better outcomes every day. Whatever your case management problem is, ECINS will solve it.


**Average Rating:** 4.5/5.0
**Total Reviews:** 1
**How Do G2 Users Rate ECINS?**

- **Ease of Use:** 8.3/10 (Category avg: 8.7/10)

**Who Is the Company Behind ECINS?**

- **Seller:** [ECINS](https://www.g2.com/sellers/ecins)
- **Year Founded:** 2003
- **HQ Location:** Lowestoft, GB
- **LinkedIn® Page:** https://www.linkedin.com/company/empowering-communities (16 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of ECINS?

**"[A good case management System](https://www.g2.com/survey_responses/ecins-review-8957977)"**

**Rating:** 4.5/5.0 stars
*— Abhishek P.*

[Read full review](https://www.g2.com/survey_responses/ecins-review-8957977)

---



### 3. [E-Tech NGO Field Tracker](https://www.g2.com/products/e-tech-ngo-field-tracker/reviews)
NGO FIELD TRACKER (NFT) is cloud based MIS application software dedicated to Healthcare and Development sector. It is designed to help NGOs and development organizations to accurately monitor the progress of each health worker and field staff.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate E-Tech NGO Field Tracker?**

- **Ease of Use:** 10.0/10 (Category avg: 8.7/10)
- **Performance:** 8.3/10 (Category avg: 9.3/10)
- **Outcome Measurement:** 10.0/10 (Category avg: 9.0/10)
- **Interoperability:** 10.0/10 (Category avg: 8.3/10)

**Who Is the Company Behind E-Tech NGO Field Tracker?**

- **Seller:** [E-Tech Services](https://www.g2.com/sellers/e-tech-services)
- **Year Founded:** 2000
- **HQ Location:** Gurgaon, IN
- **LinkedIn® Page:** http://www.linkedin.com/company/e-tech-services-private-limited (19 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of E-Tech NGO Field Tracker?

**"[CRM MIS Experience](https://www.g2.com/survey_responses/e-tech-ngo-field-tracker-review-10363295)"**

**Rating:** 5.0/5.0 stars
*— Abhitendu M.*

[Read full review](https://www.g2.com/survey_responses/e-tech-ngo-field-tracker-review-10363295)

---



### 4. [Nourish](https://www.g2.com/products/nourish/reviews)
Nourish is a digital social care records platform, suitable for a wide variety of care and support types for services supporting less than 5 people up to services supporting more than 10,000 people. Nourish is trusted by over 3,500 care services within residential, nursing, learning disabilities, dementia, supported living and other care and support settings. The Nourish platform is flexible and configurable to retain what’s important and unique about your care service. With Nourish, care and support teams can plan, record and coordinate care via the desktop app and on the go using the mobile app. With powerful built-in features such as reporting and analytics, custom interactions and personalised timelines, everyone within the circle of care is continually informed, giving more time for face-to-face, person-centred care. Intuitive and easy to use, Nourish is designed with care teams in mind. Nourish empowers care and support services to deliver exceptional care outcomes. Nourish are proud to be an NHS Transformation Directorate Assured Supplier for the Digital Social Care Records (DSCR) programme. We partner with a multitude of integration partners that prioritise outcomes for the people you support in order to enhance the care you provide. Nourish has a suite of integration partners to choose from depending on the needs of your care service, giving you the autonomy to choose that partner that is most suited to you. By integrating other systems with Nourish, it acts as a central hub where all systems seamlessly communicate with each other, providing care teams with rich and up-to-date information at their fingertips. If you would like to find out more about digital care management visit www.nourishcare.co.uk, email caring@nourishcare.co.uk or call 023 8000 2288.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind Nourish?**

- **Seller:** [Nourish Care](https://www.g2.com/sellers/nourish-care)
- **Year Founded:** 2012
- **HQ Location:** Bournemouth, GB
- **LinkedIn® Page:** https://www.linkedin.com/company/nourish-care-systems (229 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of Nourish?

**"[Streamlined Roster Management, Minor UX Tweaks Needed](https://www.g2.com/survey_responses/nourish-review-12788900)"**

**Rating:** 5.0/5.0 stars
*— javed k.*

[Read full review](https://www.g2.com/survey_responses/nourish-review-12788900)

---



### 5. [Outcome Tracker](https://www.g2.com/products/outcome-tracker/reviews)
Outcome Tracker provides an online platform for nonprofits to securely manage client data, report to funders, and engage with clients via their computer or phone.


**Average Rating:** 4.5/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Outcome Tracker?**

- **Ease of Use:** 10.0/10 (Category avg: 8.7/10)
- **Performance:** 10.0/10 (Category avg: 9.3/10)
- **Outcome Measurement:** 10.0/10 (Category avg: 9.0/10)
- **Interoperability:** 10.0/10 (Category avg: 8.3/10)

**Who Is the Company Behind Outcome Tracker?**

- **Seller:** [VistaShare](https://www.g2.com/sellers/vistashare)
- **Year Founded:** 2001
- **HQ Location:** Harrisonburg, US
- **LinkedIn® Page:** https://www.linkedin.com/company/vistashare-llc (14 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of Outcome Tracker?

**"[Best product](https://www.g2.com/survey_responses/outcome-tracker-review-9933863)"**

**Rating:** 4.5/5.0 stars
*— Krishnakanth K.*

[Read full review](https://www.g2.com/survey_responses/outcome-tracker-review-9933863)

---



### 6. [PantrySoft](https://www.g2.com/products/pantrysoft/reviews)
PantrySoft is an all-in-one solution providing CRM, service tracking, inventory management, reporting, a client-facing portal, and volunteer management for food pantries and other community service organizations.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate PantrySoft?**

- **Ease of Use:** 10.0/10 (Category avg: 8.7/10)

**Who Is the Company Behind PantrySoft?**

- **Seller:** [Cedar Mountain Software](https://www.g2.com/sellers/cedar-mountain-software)
- **Year Founded:** 2007
- **HQ Location:** Missoula, US
- **LinkedIn® Page:** https://www.linkedin.com/company/pantrysoft/ (10 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of PantrySoft?

**"[A True Game Changer to Manage the Market on Tierra Blanca.](https://www.g2.com/survey_responses/pantrysoft-review-12591583)"**

**Rating:** 5.0/5.0 stars
*— Simon L.*

[Read full review](https://www.g2.com/survey_responses/pantrysoft-review-12591583)

---



### 7. [Quantibly](https://www.g2.com/products/quantibly/reviews)
We’re on a mission to make impact actionable, sustainable, and scalable. Quantibly is the first SaaS platform to operationalize impact data collection and reporting. Our tech-enabled service supports every aspect of data collection to enable organizations to set standards and instantly measure their impact - all organized directly through our operations platform. Manage your compliance, finance, fundraising, services, partnerships, governance, and much more, in our secure, simple, affordable solution.


**Average Rating:** 4.5/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Quantibly?**

- **Ease of Use:** 10.0/10 (Category avg: 8.7/10)
- **Performance:** 10.0/10 (Category avg: 9.3/10)

**Who Is the Company Behind Quantibly?**

- **Seller:** [Quantibly](https://www.g2.com/sellers/quantibly)
- **Year Founded:** 2020
- **HQ Location:** New York, US
- **LinkedIn® Page:** https://www.linkedin.com/company/quantibly/ (10 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business


#### What Are Quantibly's Pros and Cons?

**Pros:**

- Ease of Use (1 reviews)
- Easy Access (1 reviews)
- User Interface (1 reviews)



### What Do G2 Reviewers Say About Quantibly?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find the **ease of use** of Quantibly beneficial for team management and centralized organization details.
- Users value the **easy access** of Quantibly, finding it efficient for team management and organization tasks.
- Users appreciate the **easily accessible User Interface** of Quantibly, which effectively centralizes team management and organization details.


#### What Are Recent G2 Reviews of Quantibly?

**"[Centralized place to manage people and other related data for an entrepreneur](https://www.g2.com/survey_responses/quantibly-review-10521722)"**

**Rating:** 4.5/5.0 stars
*— Gokul S.*

[Read full review](https://www.g2.com/survey_responses/quantibly-review-10521722)

---



### 8. [Resource House](https://www.g2.com/products/resource-house/reviews)
Cutting-edge technology. Intuitive interfaces. All these come standard with North Lights Resource House software suite.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Resource House?**

- **Ease of Use:** 10.0/10 (Category avg: 8.7/10)
- **Performance:** 10.0/10 (Category avg: 9.3/10)
- **Outcome Measurement:** 10.0/10 (Category avg: 9.0/10)
- **Interoperability:** 10.0/10 (Category avg: 8.3/10)

**Who Is the Company Behind Resource House?**

- **Seller:** [Northlight Software](https://www.g2.com/sellers/northlight-software)
- **HQ Location:** Cedar Rapids, US
- **LinkedIn® Page:** http://www.linkedin.com/company/north-light-software-inc. (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Enterprise



#### What Are Recent G2 Reviews of Resource House?

**"[Safe and economical housing location.](https://www.g2.com/survey_responses/resource-house-review-10693981)"**

**Rating:** 5.0/5.0 stars
*— Philip A.*

[Read full review](https://www.g2.com/survey_responses/resource-house-review-10693981)

---



### 9. [Salus Case & Incident Management](https://www.g2.com/products/salus-case-incident-management/reviews)
'Better Tools for Better Outcomes' – cloud-based case and incident management that enables social, health, and constituent services providers to transform the lives of individuals and families. Originally built for our partner UNICEF, Salus serves over 18,000 users globally. Our intuitive user interface, adaptable workflow & forms, and robust data protection improve caseworker effectiveness and position a provider for outcome-driven funding.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Salus Case & Incident Management?**

- **Ease of Use:** 10.0/10 (Category avg: 8.7/10)
- **Performance:** 10.0/10 (Category avg: 9.3/10)
- **Outcome Measurement:** 8.3/10 (Category avg: 9.0/10)
- **Interoperability:** 10.0/10 (Category avg: 8.3/10)

**Who Is the Company Behind Salus Case & Incident Management?**

- **Seller:** [Salus CM](https://www.g2.com/sellers/salus-cm)
- **Year Founded:** 2021
- **HQ Location:** Wayne, US
- **LinkedIn® Page:** https://www.linkedin.com/company/salus-cm/ (2 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of Salus Case & Incident Management?

**"[Salus Through My Lens: A Reliable Platform for Child Protection](https://www.g2.com/survey_responses/salus-case-incident-management-review-11737892)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Non-Profit Organization Management*

[Read full review](https://www.g2.com/survey_responses/salus-case-incident-management-review-11737892)

---



### 10. [SAM](https://www.g2.com/products/inreach-solutions-sam/reviews)
SAM is case management software designed for adoption and foster care, with a caveat that SAM allows you to create custom workflows, document requirements, build online forms to coordinate checklists and forms with your clients. Dynamic reports allow you to pull real-time data for analysis. InReach Solutions' team supports you during data migration, implementation and ongoing support. We look forward to working with you!


**Average Rating:** 2.5/5.0
**Total Reviews:** 1
**How Do G2 Users Rate SAM?**

- **Ease of Use:** 6.7/10 (Category avg: 8.7/10)
- **Performance:** 8.3/10 (Category avg: 9.3/10)
- **Outcome Measurement:** 6.7/10 (Category avg: 9.0/10)
- **Interoperability:** 6.7/10 (Category avg: 8.3/10)

**Who Is the Company Behind SAM?**

- **Seller:** [InReach Solutions](https://www.g2.com/sellers/inreach-solutions)
- **Year Founded:** 2007
- **HQ Location:** Portland, US
- **LinkedIn® Page:** https://www.linkedin.com/company/inreach-solutions (7 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market





### 11. [ShareVision](https://www.g2.com/products/sharevision/reviews)
ShareVision's case management software makes it easy for non-profits and community service providers to create online workspaces to track people, programs, facilities, and outcomes. With ShareVision, it's simple to generate in-depth reports and keep up-to-date with how records and sensitive information are stored and remain compliant, while striving to provide the best care possible.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate ShareVision?**

- **Ease of Use:** 6.7/10 (Category avg: 8.7/10)
- **Performance:** 8.3/10 (Category avg: 9.3/10)
- **Outcome Measurement:** 8.3/10 (Category avg: 9.0/10)
- **Interoperability:** 8.3/10 (Category avg: 8.3/10)

**Who Is the Company Behind ShareVision?**

- **Seller:** [ShareVision](https://www.g2.com/sellers/sharevision)
- **Year Founded:** 2004
- **HQ Location:** Sechelt, CA
- **LinkedIn® Page:** http://www.linkedin.com/company/sharevision (16 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of ShareVision?

**"[Great for Policy WorK!](https://www.g2.com/survey_responses/sharevision-review-9324040)"**

**Rating:** 5.0/5.0 stars
*— Sheena R.*

[Read full review](https://www.g2.com/survey_responses/sharevision-review-9324040)

---



### 12. [TraxSolutions](https://www.g2.com/products/traxsolutions/reviews)
TraxSolutions is a non-profit software solution that allows you to chart your participants’ progress over time. Keep track of your participants’ attendance, time spent at the facility or time in a specific program. TraxSolutions Suite includes Online Registration | Enrollment Module | Outcomes Measurement Toolkit | Participant Management, and more. nFocus Solutions® is dedicated to the development of innovative technologies and intelligent business solutions for non-profits and public sector agencies. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders, and government agencies rely on to deliver services to the public. Our high-quality data management and analysis software enable our clients to achieve precise, well-defined results that change the world. Training Management Server is a robust training platform.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate TraxSolutions?**

- **Ease of Use:** 10.0/10 (Category avg: 8.7/10)

**Who Is the Company Behind TraxSolutions?**

- **Seller:** [nFocus Solutions](https://www.g2.com/sellers/nfocus-solutions)
- **Year Founded:** 1994
- **HQ Location:** Phoenix, US
- **LinkedIn® Page:** https://www.linkedin.com/company/39933 (84 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of TraxSolutions?

**"[Provides data in many ways. ](https://www.g2.com/survey_responses/traxsolutions-review-536447)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Recreational Facilities and Services*

[Read full review](https://www.g2.com/survey_responses/traxsolutions-review-536447)

---


#### What Are G2 Users Discussing About TraxSolutions?

- [What is TraxSolutions used for?](https://www.g2.com/discussions/what-is-traxsolutions-used-for)

### 13. [AidHound](https://www.g2.com/products/aidhound/reviews)
AidHound is the right tool to collect, analyse and visualize data about your organization. AidHound helps you to understand data to make informed decisions, that will increase the efficiency of your organization and benefit the persons you're helping. Our solution is the best for Social Work Case Managers. AidHound is simple flexible and secure. Our software offers encryption and is compliant with GDPR.



**Who Is the Company Behind AidHound?**

- **Seller:** [AidHound](https://www.g2.com/sellers/aidhound)
- **Year Founded:** 2015
- **HQ Location:** Lisboa, PT
- **LinkedIn® Page:** http://www.linkedin.com/company/aidhound (6 employees on LinkedIn®)






### 14. [Aryaz](https://www.g2.com/products/aryaz/reviews)
Aryaz is the care and support services management platform that helps you to stay focused on projects, tasks, and what really matters to your business: your clients.



**Who Is the Company Behind Aryaz?**

- **Seller:** [Aryaz](https://www.g2.com/sellers/aryaz)
- **Year Founded:** 2008
- **HQ Location:** London, GB
- **LinkedIn® Page:** https://www.linkedin.com/company/aryaz-limited (5 employees on LinkedIn®)






### 15. [ASIware](https://www.g2.com/products/asiware/reviews)
A software company dedicated to fanatical customer service and exceptional products.



**Who Is the Company Behind ASIware?**

- **Seller:** [ASIware](https://www.g2.com/sellers/asiware)
- **HQ Location:** New Carlisle, US
- **LinkedIn® Page:** https://www.linkedin.com/company/asiware (2 employees on LinkedIn®)






### 16. [Carelink](https://www.g2.com/products/carelink-2025-02-14/reviews)
Carelink is an all-in-one, Social Care Coordination Platform (“ Social EHR ”) for community organizations that work with local populations to address Health Related Social Needs like food insecurity, lack of access to transport and unsafe housing conditions. - These needs often present barriers for individuals, families and populations to lead health, fulfilling lives. The needs affect a wide range of health, functioning, and quality-of-life outcomes and put lives at increased risk of worse health outcomes and increased health care use. - We empower our customers and the populations they serve to improve life outcomes with our customized and automated workflows, referral tracking & sharing, data integration, reporting and medical& non medical billing capabilities and dedicated customer success support. - Value Proposition: Empowering community organizations committed to addressing Health Related Social Needs with an easy- to- build -and -use SaaS platform that streamlines processes to improve outcomes and drive your mission. - Who We Serve:Health systems and providers, Health plans, Social services and non-profit organizations, Government agencies, Education Sector



**Who Is the Company Behind Carelink?**

- **Seller:** [Activate Care](https://www.g2.com/sellers/activate-care)
- **Year Founded:** 2012
- **HQ Location:** Boston, US
- **LinkedIn® Page:** https://www.linkedin.com/company/activate-care (69 employees on LinkedIn®)






### 17. [CaseFlow®](https://www.g2.com/products/caseflow-caseflow/reviews)
CaseFlow boosts the case management capacity and lowers the administrative costs of any human service agency, any size, anywhere by at least 25%. It decreases stress, reduces risk and effortlessly provides organization and automation to even the most complex workflows. CaseFlow's superior technology uniquely supports ALL of your programs and maximizes affordability. With customers around the world, CaseFlow is the easy choice for any size organization that wants "the right fit." Visit https://caseflow.global to see a few of the unlimited solutions offered.



**Who Is the Company Behind CaseFlow®?**

- **Seller:** [CaseFlow](https://www.g2.com/sellers/caseflow)
- **Year Founded:** 2008
- **HQ Location:** Richmond, AU
- **LinkedIn® Page:** https://www.linkedin.com/company/caseflow (3 employees on LinkedIn®)






### 18. [Caseworker Connect](https://www.g2.com/products/caseworker-connect/reviews)
Caseworker Connect is a database that helps organisations run client-centred support services, including case work, outreach and advice services. Caseworker Connect is available online from any modern browser on laptop, PC, tablet or smartphone. Data is stored here in the UK and Blue Door is Cyber Essentials PLUS accredited.



**Who Is the Company Behind Caseworker Connect?**

- **Seller:** [Blue Door Software](https://www.g2.com/sellers/blue-door-software)
- **HQ Location:** Northwich, United Kingdom
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)






### 19. [CaseXellence](https://www.g2.com/products/casexellence/reviews)
CaseXellence is a low-code intelligent process automation platform that enables public sector enterprises to modernize and transform their legacy infrastructure. CaseXellence has pre-built verticalized solutions designed specifically for public sector automation with security, transparency, and traceability at the heart of the platform. Experience the next level of case management with CaseXellence, the comprehensive suite designed to meet the diverse needs across various sectors, including government agencies, housing, education, and child welfare. Whether it’s Rental Assistance, Homeowner Support, Student Financial Aid, or Child Support, CaseXellence covers it all with elegance and efficiency. Streamline : Comprehensive case management process and applicant view with one platform. • Streamline the coordination of knowledge, communications, workflows, and resources to manage caseloads. • Highly secure and can be deployed on a FedRAMP certified cloud with PCI, NIST and ADA compliance. • Built-in fraud prevention and identity-proofing integrations. • Become responsive and agile to satisfy the growing demands of citizens. Transform : Resolve cases faster with real-time data and tools for collaboration and communication. • Automate processes for increased productivity. • Reduce operating costs. • Automate processes for increased productivity and lower operating costs • Make data-driven decisions and achieve greater ROI. Engage: • Collect customer data, but also understand it with 360-degree views, analytics, and reporting. • AI/ML based document processing and customer service • Better citizen engagement & communications. • Improved service delivery to citizens



**Who Is the Company Behind CaseXellence?**

- **Seller:** [Speridian Technologies](https://www.g2.com/sellers/speridian-technologies)
- **Year Founded:** 2003
- **HQ Location:** Albuquerque, New Mexico
- **Twitter:** @speridian (457 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/45393 (2,665 employees on LinkedIn®)






### 20. [CCS Health](https://www.g2.com/products/ccs-health/reviews)
CCS Health is a social good company that for more than 10 years has assisted and partnered with community-based workforces, agencies and groups through training and technology to improve outcomes for statewide, regional and community social health initiatives. It is also the proud steward of the esteemed evidence-based Care Transitions Intervention®. CCS Health is the incubator and national implementer of the Community HUB concept with the purpose of proving its community impact through sustainability, efficiency, connectivity, and performance. CCS Health exists to assist communities in health transformation. We offer ready-built solutions for every stage of a partner’s care coordination journey from start-up community groups to multi-agency community or localized HUBs and robust, multi-agency HUBs. Partners can mix and match from a menu of robust tools, ensuring that your CCS Health solution perfectly meets the needs of your workforce and the communities they serve. Capabilities: - Community Health Record - Healthbridge.care - Health education - Invoicing - Reporting - Forms - Care Transitions Intervention (CTI) - CCS Health Training - Advisory & Consultation



**Who Is the Company Behind CCS Health?**

- **Seller:** [CCS Health](https://www.g2.com/sellers/ccs-health)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)






### 21. [cFive Supervisor](https://www.g2.com/products/cfive-supervisor/reviews)
cFive Supervisor is a data-driven probation case management platform designed to provide community supervision agencies (probation, parole, pretrial, juvenile justice, community corrections) the framework to optimize programs, case managers and client outcomes. By providing concise, actionable data, cFive Supervisor delivers insight that increases agency efficiency, reduces recidivism, improves lives, and keeps communities safe. Unlike traditional probation case management software and community correction software products, cFive Supervisor is the only platform that features a process-driven design that facilitates intuitive and accurate data collection, supports configurable and dynamic workflows that help agencies implement evidence-based practices, facilitates inter-jurisdictional information sharing, provides built-in outcome-oriented reports, and features an easy-to-use ad-hoc report-builder that gives agencies access to all their data.



**Who Is the Company Behind cFive Supervisor?**

- **Seller:** [cFive Solutions](https://www.g2.com/sellers/cfive-solutions-306074e3-49d4-4996-81cf-05030f2225a6)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/cfive-solutions/ (9 employees on LinkedIn®)






### 22. [Channels360](https://www.g2.com/products/channels360/reviews)
Channels360® is a health and social care platform that connects healthcare providers, health plans, social care workers, and community organizations with individuals for better health outcomes and long-term support. Optimize the care you provide and improve health equity in your communities.



**Who Is the Company Behind Channels360?**

- **Seller:** [Ready Computing](https://www.g2.com/sellers/ready-computing)
- **Year Founded:** 2011
- **HQ Location:** New York, US
- **LinkedIn® Page:** https://www.linkedin.com/company/ready-computing (186 employees on LinkedIn®)






### 23. [charitylog](https://www.g2.com/products/charitylog/reviews)
Charitylog is a cloud based CRM used by nearly 1000 local charities all around the UK, covering a wide range of services and requirements. It has been designed specifically for charities and other service providers and is supported by people dedicated to the third sector. The main thing our clients have in common is that they provides services to clients and need to keep track and report on them, as well as providing impact information.



**Who Is the Company Behind charitylog?**

- **Seller:** [Dizions Ltd](https://www.g2.com/sellers/dizions-ltd)
- **Year Founded:** 2005
- **HQ Location:** ROSS-ON-WYE, GB
- **LinkedIn® Page:** https://www.linkedin.com/company/charitylog-limited (3 employees on LinkedIn®)






### 24. [Check-In Plus](https://www.g2.com/products/check-in-plus/reviews)
Check-In Plus is Employee Presence and Awake Status Monitoring for Residential Group Homes and Home Healthcare. SteadyCare’s Check-In Plus system helps group home agencies monitor employee attendance during awake overnight shifts to make sure they are where they’re supposed to be, when they’re supposed to be there, and that they’re awake. This ensures the safety of employees and the individuals with intellectual / developmental disabilities living in residential group homes.



**Who Is the Company Behind Check-In Plus?**

- **Seller:** [SteadyCare](https://www.g2.com/sellers/steadycare)
- **Year Founded:** 2006
- **HQ Location:** Lynnfield, US
- **LinkedIn® Page:** https://www.linkedin.com/company/steadycare (6 employees on LinkedIn®)






### 25. [ChilliDB](https://www.g2.com/products/chillidb/reviews)
A custom CRM for the NFP sector, with built in assumptions based around the work flow, reporting, client and stakeholder management needs of NFP's in the Asia Pacific region. The key to consistent service delivery, team collaboration in different locations and time zones, better stakeholder relations, improved knowledge management and event delivery. ChilliDB has the dominant market share of medicare locals in Australia and strong network of peak bodies, councils, industry bodies and NFPs.


**Average Rating:** 4.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate ChilliDB?**

- **Ease of Use:** 10.0/10 (Category avg: 8.7/10)

**Who Is the Company Behind ChilliDB?**

- **Seller:** [Polymorphic Solutions](https://www.g2.com/sellers/polymorphic-solutions)
- **HQ Location:** Brisbane, AU
- **LinkedIn® Page:** https://www.linkedin.com/company/41055 (11 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of ChilliDB?

**"[User friendly client management system](https://www.g2.com/survey_responses/chillidb-review-10410357)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Computer Software*

[Read full review](https://www.g2.com/survey_responses/chillidb-review-10410357)

---




## What Is Human Services Software?

[Nonprofit Software](https://www.g2.com/categories/nonprofit)

## What Software Categories Are Similar to Human Services Software?

- [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm)
- [Volunteer Management Software](https://www.g2.com/categories/volunteer-management)


---

## How Do You Choose the Right Human Services Software?

### What You Should Know About Human Services Software

### What is Human Services Software?

Nonprofit organizations that provide social services need to manage sensitive program and service data on top of their usual donor and volunteer records. Standard [nonprofit CRM software](https://www.g2.com/categories/nonprofit-crm) and [donor management software](https://www.g2.com/categories/donor-management) lack the features to track, monitor, and report on client data (“clients" refers to people receiving services or participating in programs at a nonprofit social service agency). Human services software solves this by improving operational efficiency, maintaining compliance, and tracking outcomes for all individuals served by a nonprofit agency.

Many nonprofits use human services solutions to store client intake forms, manage program rosters, evaluate client progress for grant reporting, and streamline billing. These solutions, also called nonprofit case management software, possess some of the functionality of health care solutions like [clinical documentation software](https://www.g2.com/categories/clinical-documentation) and [patient case management software.](https://www.g2.com/categories/patient-case-management) However, social service nonprofits typically focus on one particular service and community, and do not need all the features of software optimized for the health care industry, especially when used by nonprofit organizations like youth development and food banks. Human services products carry lower costs and focus on the core functions a nonprofit needs to conduct business and maintain data integrity. Nonprofits providing any range of individual and group services can benefit from human services software.

Key Benefits of Human Services Software

- Centralize client data into one accessible hub
- Automate client intake and survey processes, reducing human error
- Evaluate client progress toward goals for treatment plans and funding reports
- Streamline insurance reimbursement and client billing
- Improve care coordination for clients enrolled in multiple programs and services

### Why Use Human Services Software?

Social service nonprofits must maintain accurate client data for internal and external purposes. Human services software gathers data in a centralized repository, reducing administrative burden while prioritizing clients.

**Improve client outcomes —** Program staff rely on these products to track forms and surveys completed by clients and assess shifts in reported progress over time. This allows staff to recommend revisions to a client’s treatment plan and work toward achieving outcomes. Nonprofits receiving public funding often have strict outcomes tied to their grants, and therefore must ensure they meet metrics.

**Automate tasks and optimize workflow —** Without human services software, nonprofits manually maintain a large, vulnerable collection of paper files with sensitive client data. Staff can create form and survey templates in the software, uploading necessary documentation to individual client records. Interdepartmental communication improves due to centralized access to client data, improving efficiency and reducing repetition. These systems create reminders for billing and scheduling, eliminating the need to remind coworkers or manually enter invoices.

**Eliminate administrative errors —** These solutions automate many administrative functions that detract from service delivery, while reducing data entry errors. Nonprofits need software that can flag errors in coding, documentation, and insurance eligibility. Reimbursement denials caused by incorrect billing increases late payments, which impacts the nonprofit’s operating budget.

### Who Uses Human Services Software?

A variety of social services nonprofits rely on human services software to manage service impact. This includes nonprofits focused on: behavioral health and crisis intervention services, substance abuse treatment, youth development, workforce development, transitional and homelessness services, violence prevention and restorative justice, and food assistance, among others.

While mental health service providers utilize all features of solutions software, other social service nonprofits depend on the core features to manage their daily operations. For example, youth development agencies may not need billing functionality, but rely on case management and program data tracking features. Food banks might use the referral system for non-clinical purposes, recording when clients receive food from partner sites or enroll in demographic-specific food delivery services (youth and elderly, typically).

The staff who typically use human services software include:

**Service delivery —** Service delivery staff use this technology to assist with case management. Human services software digitizes all client data, allowing quick access. Therapists and mental health services providers rely on these solutions to track billable hours for grant reimbursement, an important component for maintaining compliance. Supervisors and managers use this technology to manage workflow and task assignments. As clients are sometimes referred to multiple services in an agency, service delivery staff monitor all client enrollments and gain a holistic picture of a client’s treatment plan.

**Program —** Program staff need to store important documents such as attendance rosters, pre- and post-surveys, and permission slips. Staff can access client biographical data to find a parent or guardian’s phone number in case of emergency. These solutions improve interdepartmental communication with service delivery staff, strengthening care coordination. Program staff may rely on this product to monitor their work hours for grant reimbursement.

**Data and evaluation —** While service delivery and program staff input client data into human services solutions, data and evaluation staff use this information for internal audits, external requests, and grant reporting. They often facilitate survey and form creation, collaborating with program and service staff to ensure the appropriate data is captured.

### Human Services Software Features

Human services software offers a range of features to help nonprofits improve operational efficiency, maintain compliance, and deliver positive client engagement.

**Documentation —** Agencies can upload and manage documents such as surveys, intake and release forms, case notes, and digital signatures. Human services software enables staff to build form and survey templates directly in the system, allowing staff to capture client details digitally from any location. This information covers a client’s first communication with an agency until their discharge or program completion, and all authorized staff can access these details at any time.

**Case management —** It’s important for nonprofits to record ongoing communication with clients, assess service enrollments, identify referrals, and monitor client progress towards established goals. For clinical staff, these products capture client involvement with external parties such as law enforcement and the justice system.

**Scheduling —** Program staff have the ability to schedule and manage client sessions, program cycles, interdepartmental supervision, meetings, and related events. Some human service platforms possess the functionality to send email and SMS reminders to clients about upcoming sessions, further reducing administrative burden.

**Billing —** Users can create invoices for client payments and record billable hours for Medicaid, insurance claims, and grant funding. Some platforms may help monitor grant allotments as well.

**Workflow automation —** Nonprofits can enable features such as digital signatures, alerts, and task assignments, to ensure efficiency. Appropriate staff are flagged to complete the next step in a client’s care cycle.

**Compliance and security—** This software ensures compliance with regulatory policies at the local, state, and federal level, a necessary feature for any nonprofits providing social work services. Human service platforms provide compliance integration for common regulatory legislation such as the Health Insurance Portability and Accountability Act (HIPAA) and the Family Educational Rights and Privacy Act (FERPA), and others as they pertain to a nonprofit’s service area. HIPAA protects sensitive health information, while FERPA protects educational records. Additionally, nonprofits can configure permissions for viewing specific documents, and ensure no duplicate records are made for preexisting clients. These systems flag users when violations are made, such as trying to approve client documents lacking signatures.

**Reporting —** Organizations can run reports for a range of data, including client demographics, number of service delivery hours, client outcomes, referrals, and billing. These inform internal reviews and provide funders with all the required information about program progress.

**Dashboards —** Agencies can gain insight on all program and service deliverables. They can visualize client data to identify areas for achievement and improvement. Program and service staff assess historical client data to identify opportunities for internal and external referrals, and inspire changes in program and service delivery design.

#### Additional Human Services Software Features

**Cloud hosting—** Organizations might establish additional security through encryption and constant back-up creation compared to on-premises solutions. When staff travel offsite, they still have access to client data. Behavioral health and crisis intervention therapists benefit from this feature, given the unpredictable nature of client incidents.

**Client portal —** Social services might engage clients in their program and service enrollment plan through a client portal. This feature is typically only included in robust human services platforms. Client portals allow clients access to their records, and enable communication with their service providers. Clients can create profiles to track progress, receive updates, and check their balance.

### Trends Related to Human Services Software

**Predictive analytics —** Nonprofits often use data for reporting or to catch compliance errors after the fact. Social service agencies can leverage technology in a proactive way, analyzing data to target their resources strategically using predictive analytics. Predictive analytics enable agencies to see which programs and services are effective, and develop preventive approaches before clients worsen. Predictive analytics build smarter programs that serve high-need communities.

**Conversational intelligence —** Tools such as [bot platforms](https://www.g2.com/categories/bot-platforms) improve client experience when navigating websites and client portals. When dealing with at-risk populations, trust correlates to successful outcomes. Therefore, agencies need to prioritize the client experience. Conversational intelligence provides automated customer support without adding administrative burden to nonprofits operating on limited resources.

**Geospatial intelligence—** Similar to predictive analytics, geospatial intelligence informs agencies about location-specific trends within the communities they serve. Armed with this knowledge, agencies can tailor specific interventions to address root issues. These trends can range from addiction, to violence and crime rates, to food insecurity. There is no one-size-fits-all approach to interventions; different localities need different services to address their specific risk factors.

### Potential Issues with Human Services Software

**Cost —** Although these solutions are designed with nonprofit budgetary limitations in mind, many agencies still struggle to afford a product that fits all their needs. Instead, agencies often skimp on features and purchase products that add more administrative burden to staff. Additionally, cheaper products often lack all compliance integrations that ensure agencies are administering programs and services in accordance with regulations. Some solutions lack billing integration, creating more administrative work and potential for human error. Incorrect billing submission delays reimbursement or sometimes results in no reimbursement at all.

**Interoperability—** Unlike some of their health care counterparts, human services software can leave client data siloed, unable to be shared with all ancillary care providers. If clients need referrals to external services, most human services platforms do not have the capability to transmit client data to other agency systems. For social workers, this often requires extra communication to external parties to talk through a client’s history. Interoperabile systems can circumvent tedious communication issues.

### Software and Services Related to Human Services Software

[Medical practice management](https://www.g2.com/categories/medical-practice-management) — Human services software offers much of the same functionality as medical practice management software. Both solutions serve as agency-wide operational management tools, handling administrative workflow such as scheduling and billing while also storing client information and performing analytics on captured data.

[**Patient case management**](https://www.g2.com/categories/patient-case-management) **—** Like patient case management software, human services platforms allow quick access to client data across clients’ entire engagement period. These solutions track and monitor client performance, and store relevant documentation and scheduling records. These solutions improve interdepartmental communication to ensure clients receive the full spectrum of care that they need.

[**Electronic health record (EHR)**](https://www.g2.com/categories/ehr) **—** For social services agencies invested in mental health services, EHR solutions might be considered over human services platforms. EHRs allow for real-time access to client data. They facilitate sharing that data with all relevant providers, including hospitals, psych wards, laboratories, and pharmacies. These solutions create a holistic picture of a client, no matter where they are accessing care. Human services software shares the real-time data access functionality, but EHRs excel at allowing all care providers to access a client’s record, allowing highly informed decisions to be made with regard to treatment.

[**Medical billing**](https://www.g2.com/categories/medical-billing) **—** Most human services platforms have medical billing integration to streamline claim processes, monitor grants, and create invoices for clients. Not all human services solutions have the ability to verify a client’s insurance coverage; this is when integration or interoperability between human services systems and medical billing systems is helpful.