Krystle P.
KP
Krystle P.
Special Events Coordinator
Small-Business (50 or fewer emp.)
"Reliable, Simple, and Effective"
5/5
What do you like best about Bonterra OneCause?

It takes all the moving parts of an auction- item setup, bidding, payments- and puts them in one easy-to-use platform, making the process organized and stress-free. I like how simple it is to set up and manage an auction from start to finish, while giving participants a seamless and engaging experience. Excellent customer support. Real-time updates during the auction. Saves time and reduces manual work during events. Easy payment processing and reporting. Review collected by and hosted on G2.com.

What do you dislike about Bonterra OneCause?

Some features havce a learning curve at first, but once you get the hang of it, it's smooth sailing. The reporting tools are great, but it can take a little time to learn where everything is. Review collected by and hosted on G2.com.

Response from Sarah Sebastian of Bonterra OneCause

Thank you for the thoughtful review, Krystle! We're so glad OneCause has helped streamline your auction process and made event day easier—for both you and your guests. It’s great to hear our platform is saving you time and reducing stress. Appreciate the note on the learning curve, too! We’re always working to make the platform more intuitive, and your feedback helps guide that progress. Thanks for being part of the OneCause community—we’re honored to support your fundraising!

KL
kathy l.
"Robust Platform with a Steep Learning Curve"
2.5/5
What do you like best about Bonterra OneCause?

I really appreciate how OneCause has provided a robust platform with a lot of flexibility and variability, which meets the diverse needs of our organization. It efficiently addresses our requirement to consolidate all our philanthropy and fundraising activities in one place, which makes managing these tasks significantly easier. Furthermore, I find it incredibly beneficial to view detailed reports and summaries, allowing us to monitor totals and fundraising efforts effectively. The platform's capability to separate different functions such as silos, live auctions, 'raise the bar' events, donation moments, raffles, and ticket sales is highly valuable. These features cater to the varied aspects of our gala events and contribute greatly to our event planning and execution processes. Review collected by and hosted on G2.com.

What do you dislike about Bonterra OneCause?

I found the setup process for OneCause very difficult. It has taken us over four years to get comfortable with the application. Additionally, I think there should be a lighter version for people or organizations with fewer campaigns, as opposed to larger organizations that need all the advanced features. This lack of tiered versions can make using the platform unnecessarily complex for smaller needs. Review collected by and hosted on G2.com.

Response from Sarah Sebastian of Bonterra OneCause

Thank you for the thoughtful feedback! We’re so glad OneCause has helped centralize your fundraising and philanthropy efforts, making it easier to manage all your event activities in one place. It’s great to hear you’re finding value in the reporting and flexibility the platform offers.

We understand the setup process can feel complex, especially for smaller teams, and we’ve shared your suggestion for a lighter version with our product team. We truly appreciate your continued partnership and the impact you’re making through your fundraising efforts!

Janelle H.
JH
Janelle H.
"Solid Tool for Auctions with Superb Support"
4.5/5
What do you like best about Bonterra OneCause?

I really value the excellent customer support provided by OneCause; it's always readily available, especially on the day of an event where their reassurance and guidance through complicated issues are crucial. This is a stark improvement from my previous experiences where support was hard to reach. The spotter tool is another feature I love, and I find the billing process at the end of events to be remarkably simplified. The analytics feature is particularly impactful, offering insightful data that enhances our ability to manage events efficiently. I also appreciate how using the program exposes me to new features constantly, increasing my comfort and familiarity over time. The ability to copy an existing event is incredibly beneficial, as it eliminates the need to start from scratch and provides a convenient method to improve upon previous setups with ease. Overall, the OneCause program proves to be enjoyable and essential in managing our annual auction successfully. Review collected by and hosted on G2.com.

What do you dislike about Bonterra OneCause?

I found the initial learning curve with OneCause to be quite steep. For someone not comfortable with learning new software, it can be particularly frustrating. The navigation within the program involves numerous options and requires switching between different tabs to access various features. This complexity sometimes makes it a challenge for users who don't spend a lot of time using computers, as well as for those trying to familiarize themselves with the platform. Even after two years of use, I often have to rely on trial and error by pressing tabs until I find the right feature or function, which can be inefficient. Additionally, the setup process was cumbersome enough that I needed to watch tutorials multiple times and create practice auctions to fully understand the system and train others. Review collected by and hosted on G2.com.

Response from Sarah Sebastian of Bonterra OneCause

Thank you for the detailed review! We’re so glad OneCause has helped simplify your auctions and that features like analytics, billing, and event duplication have made your planning more efficient. It’s also wonderful to hear how valuable our customer support has been—especially on event day.

We appreciate your feedback on the learning curve and navigation and have passed it along to our product team. Your insights help us continue improving the platform for fundraisers like you. Thanks for trusting OneCause to power your annual auction success!

Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Smooth Event Setup and Execution, Minor Learning Curve"
5/5
What do you like best about Bonterra OneCause?

This platform has been relatively easy to learn and set up for our events, allowing us to focus on the fun and connection during our actual events. While it took a little time to understand and set up the platform, each event has flowed very smoothly on fundraising day. This is incredibly helpful to our days. Additionally, the support staff was quick to answer and help with questions. Review collected by and hosted on G2.com.

What do you dislike about Bonterra OneCause?

If we were able to use our own fonts on the fundraising pages, that would be helpful as we try to stay within branding guidelines. Review collected by and hosted on G2.com.

Response from Sarah Sebastian of Bonterra OneCause

Thank you for sharing your experience! We’re so glad OneCause has made your event setup and fundraising smoother—and that mobile bidding has been such a game changer for your auctions. We appreciate your note on font customization and have passed it along to our product team. Thanks for choosing OneCause to help you focus on what matters most—your guests and your mission!

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"OneCause: Great solution for your events"
4.5/5
What do you like best about Bonterra OneCause?

Ease of use, support, event silent auction and live auction functionality, price for one year use. Review collected by and hosted on G2.com.

What do you dislike about Bonterra OneCause?

A few glitches when using for silent auction, integration with Network For Good. Review collected by and hosted on G2.com.

Response from Jennifer Haffey of Bonterra OneCause

We're delighted to hear that OneCause contributed to the success of your events, from event registration to checkout. We apologize for any glitches during the silent auction and we're excited to keep working towards a robust integration with Network For Good. Your feedback is valuable to us, and we will work to address these concerns. Thank you for sharing!

Jocelyn P.
JP
Jocelyn P.
Director Of Development
Small-Business (50 or fewer emp.)
"Seamless Event Management, Outstanding Support"
5/5
What do you like best about Bonterra OneCause?

I really appreciate how OneCause helps provide an easy payment process for events. It's also a great tool for allowing users who are not at the event in person to participate. Their customer service is top notch, and I love that they even stay open late when events are scheduled. The initial setup was very easy and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Bonterra OneCause?

It's a bit pricey. Review collected by and hosted on G2.com.

Response from Jennifer Haffey of Bonterra OneCause

We're thrilled to hear that you appreciate our easy payment process and remote participation features. Our team works hard to provide outstanding customer service, and we're glad to hear that it has made a positive impact on your experience!

Emily D.
ED
Emily D.
Director, Events & Partnerships
Mid-Market (51-1000 emp.)
"Streamlined Fundraising and Outstanding Support with OneCause"
5/5
What do you like best about Bonterra OneCause?

Managing all the aspects of a fundraising event online in a streamlined location is the best part about OneCause! They have amazing customer service and it's very straightforward and easy for our staff to implement. They also are always evolving and making the platform better. Review collected by and hosted on G2.com.

What do you dislike about Bonterra OneCause?

Unfortunately it doesn't integrate into our CRM, but we are able to manage that through Omatix. Review collected by and hosted on G2.com.

Response from Sarah Sebastian of Bonterra OneCause

Thank you for the fantastic review, Emily! We’re thrilled to hear OneCause has streamlined your event management and made it easier for your team to run successful fundraisers. And congratulations on the incredible 65% increase in gala revenue—what an amazing accomplishment! We’re so proud to be part of your fundraising journey and look forward to celebrating even more success together.

Karen C.
KC
Karen C.
Community Relations Coordinator
Small-Business (50 or fewer emp.)
"Best decision Habitat for Humanity of Wicomico County to use the OneCause Fundraising Platform"
5/5
What do you like best about Bonterra OneCause?

Fundraising is so much easier with the OneCause Fundraising Platform, work smarter not harder. That is exactly how I feel about this program. From start to finish of our event has gotten so much better, because of OneCause. It is very user friendly for sure. A very easy program to use, especially because of their customer support, which is outstanding to say the least; they are available all the time which is refreshing. Review collected by and hosted on G2.com.

What do you dislike about Bonterra OneCause?

In the OneCause University, I wish it was more broken down into sections, it seems to take me quite some time to find the answer to my question about the program. Review collected by and hosted on G2.com.

Response from Sarah Sebastian of Bonterra OneCause

Thank you for the wonderful review! We’re so happy to hear OneCause has made your events easier to manage and more enjoyable for donors, volunteers, and staff alike. It’s great to know the platform is helping you work smarter, not harder and that our customer support team has been there whenever you needed them. We also appreciate your feedback on OneCause University. We’re always looking for ways to make resources faster and easier to navigate, and your input helps guide those improvements.

We’re honored to support Habitat for Humanity of Wicomico County and the important work you do in your community. Thank you for trusting OneCause to power your fundraising!

Darian B.
DB
Darian B.
Outreach Director
Mid-Market (51-1000 emp.)
"Effortless to Use and Easy to Love"
5/5
What do you like best about Bonterra OneCause?

ease of use that the software is able to produce Review collected by and hosted on G2.com.

What do you dislike about Bonterra OneCause?

reports need to be easier to generate and understand Review collected by and hosted on G2.com.

Response from Jennifer Haffey of Bonterra OneCause

We're glad to hear that you find OneCause easy to use! We understand the importance of generating and understanding reports, and we are continuously working to improve this feature for a better user experience.

Amy B.
AB
Amy B.
Director of Development and Publicity
Small-Business (50 or fewer emp.)
"First time user and very satisfied customer!"
5/5
What do you like best about Bonterra OneCause?

There is a place for each aspect of our fundraising event on the platform (tickets, auction, volunteers, etc). The orientation and support have been so helpful, and the AI help feature is quite good. OneCause was simple to set up. Sharing QR codes and links has made it easy to share our event across platforms. Review collected by and hosted on G2.com.

What do you dislike about Bonterra OneCause?

Perhaps to have some more choices for themes (patterns in addition to colors). Review collected by and hosted on G2.com.

Response from Sarah Sebastian of Bonterra OneCause

Thank you for sharing your experience—and welcome to OneCause! 🎉 We’re thrilled to hear your first event setup was simple and that features like QR codes, links, and AI made things easier to manage. It’s wonderful to know that moving from paper and Google forms to OneCause has streamlined your fundraising and analytics. We also appreciate your suggestion on themes. Feedback like this helps us continue to improve and evolve the platform. We’re so glad to be part of your fundraising journey and can’t wait to see all the impact you create!