Communication & onboarding is great! I have always had a great experience with my reps.

Their customer service is top notch.

Their trainings, help & the "university" are all very user friendly. I've never been made to feel as if the questions I ask are too simplistic.

We use the OneCause software at least once annually for our largest fundraiser of the year. I'm looking forward to using the AI feature for describing the silent auction items.

For our annual fundraiser, we utilize the onsite assistance that is offered. Each person we've had is kind & helpful. One of the things I like best, is they offer to assist us in streamlining and even make suggestions. For the last 2-3 year's we've had Kara. I'd love to have her join us each year!

There have been times when she will even send us specific reports to assist with expediting our closeout night of the event. Truly she's wonderful.

If you're toggling with the idea of having an on-sight rep, I would encourage you to do so!

I have not used the side to integrate with our own software, I'm also looking forward to trying that out next year as well.

In short, if you've been using paper & pen for your auctions, you're leaving $$ on the table. Especially once you consider staff time. Review collected by and hosted on G2.com.

For our NPO, we have struggled a bit with which report we should pull to get which info. Especially to be in compliance with the reporting or Auditors like to see.

That being said, since we've been with OneCause for 5+ years we've been in talks with them & have received needed assistance on pulling the appropriate reports. (Again, their support is wonderful!)

If I were to change a few things it would be the following:

1 - have a small info bubble on each report.

2 - have reports customizable / editable. Maybe to drag and drop what you'd like in the report.

Idea: Patron name, email, purchased items, donations, paid or unpaid, picked up or not.

3 - have a check box, for in house use for "completed" & "followed up with guest" Just to help keep things tidy post event. Review collected by and hosted on G2.com.

OneCause helps us to execute our large fundraising event and handles tickets, sponsorships and the silent auction. Review collected by and hosted on G2.com.

It needs an app that is user friendly for event check-in. Review collected by and hosted on G2.com.

We are a nonprofit organization, and this year we used OneCause for our largest fundraiser of the year—YachtVenture—an outdoor event hosted at a local marina with more than 450 attendees. We were absolutely thrilled with how seamless the platform made our admission process and silent auction.

The ease of implementation was outstanding, and the customer support was truly incredible—responsive, patient, and knowledgeable every step of the way. The system integrated smoothly into our existing processes, making everything feel effortless on event day.

Everything was user-friendly, efficient, and reliable, allowing our team to stay focused on our guests and our mission. Our supporters had a great experience, and the streamlined check-in and bidding process elevated the event to a whole new level.

We plan to use OneCause at all of our future fundraisers. It helped make this our best year yet, and we are officially hooked. Highly recommend! Review collected by and hosted on G2.com.

One small challenge we encountered was that we weren’t yet able to check in guests using Apple phones—but we're hopeful this capability is coming, and it certainly didn’t take away from the overall success of the night. Review collected by and hosted on G2.com.

I really appreciate the levels of customer service support, especially in all phases of the event fundraising - from pre-planning to post event, there's support from our OneCause Rep and onsite assistance during our event. I also like how there's openness for feedback and suggestions for features we would like to see. The recent upgrade to the OneCause system is incredible, and much more user-friendly than the old system. The interface makes it easier to customize to our needs, pull reports in a timely manner, create an incredible landing page for our event, and with so much more features such as sponsor packages, donations, auctions and shops, and even ticketing options, it's given us the freedom to really utilize the system to our advantage. OneCause has modernized how we do events. It's also gotten easier to implement into our event coordination, as well integrating organization specific branding and event design. Review collected by and hosted on G2.com.

I truly think OneCause needs to the integrate with GiveCampus already. It's been a long time waiting. We already use both systems frequently, so I am not sure why it has not been happening. OneCause still has a long way to go in terms of issues with this new system - i.e. how to make it easier to delete event supporters/sponsors from an event without having to delete every single ticket. Review collected by and hosted on G2.com.

OneCause is easy to use for both our team and our event participants. Our experience hosting fundraising events with OneCause has been entirely positive, and our donors have consistently reported smooth experiences as attendees, with no complaints about the platform. Review collected by and hosted on G2.com.

OneCause occasionally experiences technical issues that can disrupt payment processing. However, in most cases, their support team has addressed these problems promptly and effectively. Review collected by and hosted on G2.com.

I use Bonterra OneCause for our gala and auction, and it makes tracking simple while collecting payment with low fees. I really like the ease of use and user-friendliness; I don't have to search a lot for what I'm looking for, and the AI assistant is helpful. The initial setup was very easy. Review collected by and hosted on G2.com.

I wish the professional package offered email invoices. Review collected by and hosted on G2.com.

The Customer Service Department is excellent at walking me through things that get me questioning myself.

The classes are great and going back and watching them helps too when setting up the event. Review collected by and hosted on G2.com.

Some of the reporting could be streamlined:

1. Once a guest is in the system, their information should auto fill for us to confirm is correct and edit appropriately, instead of reentering ALL of their information.

2. Event Supporter tab should pull ALL of their support; it lacks donations made.

3. Table settings would be great if you pulled one person and it pulled everyone that requested to sit with that person.

4. We had trouble this year with procurement items duplicating, thankfully it was corrected in a timely fashion. Review collected by and hosted on G2.com.

It simplified our big events and helped us raise more money for our cause! It definitely took us a little time to learn and implement it but once we did it drastically improved our processes. They have excellent customer support that gets back with us quickly and amazing in-person support for our biggest event of the year. Review collected by and hosted on G2.com.

The backend may be a bit challenging to learn initially, and it could definitely be more user-friendly. However, despite this, I still find it entirely worthwhile. Review collected by and hosted on G2.com.

OneCause is a lifesaver! We love the platform and especially its ease of use, the training provided and all the features. OneCause has improved all aspects of our fundraising activities! Review collected by and hosted on G2.com.

I can't think of one downside to OneCause and that is so rare in this day and age! Review collected by and hosted on G2.com.

I have been using OneCause for about four years as our fundraising platform and for managing everyday general donations, which has helped us immensely. The intuitive design of OneCause takes the guesswork out of managing fundraising and donations, efficiently sending receipts and keeping necessary records, which is a significant convenience. I find it extremely beneficial for keeping track of donors and all associated information, enhancing our organization’s ability to manage these critical tasks seamlessly. Additionally, I appreciate the support from OneCause, as they provide excellent assistance whenever we encounter any challenges or need to learn how to utilize new features. The ability to switch back and forth to look at reports, track ticket sales, and gauge our progression on donations is incredibly useful, alongside all the features the platform offers. I also find it ideal that we can rely on the platform for setting up fundraising events without needing to start over each time. Despite the increase in price, the platform’s comprehensive functionality justifies it, making it a perfect fit for our needs. The stability of data retention supports continuity in our efforts, and I appreciate the potential for multiyear discounts given our nonprofit nature, enhancing our experience and improving our planning and budgeting. Overall, the platform has been a great asset to our fundraising efforts. Review collected by and hosted on G2.com.

The pricing for OneCause has increased, which poses a strain on our nonprofit organization. Additionally, some of the reports are not conducive to our needs, limiting their usefulness for us. Review collected by and hosted on G2.com.