The back-end user interface was exceptionally clean and user-friendly. It performed flawlessly on the day of our event, and the staff were a pleasure to work with throughout both the preparation and production stages. We relied on it often to monitor updates across every aspect of our gala planning. Review collected by and hosted on G2.com.

We experienced several problems with refunds not processing correctly, and we also struggled to locate the specific types of reports we needed. It would be helpful if all reporting features, including reconciliation reports, were accessible from any location. Handling offline donations proved challenging and sometimes resulted in duplicate entries. We would appreciate the ability to integrate with DonorPerfect and DAFs. Additionally, we are looking for more options and customization in communications, as some templates were only available for text when we wanted to send them as emails. Review collected by and hosted on G2.com.

The end product (event website) is leaps and bounds better than the old platform. The OneCause Fundraising Platform: (Professional) produces a modern site that is so much easier to build and customize as the organization, and so much better to navigate as the consumer. The back-end dashboard is easy to navigate. And the reporting is more comprehensive and so much easier to use! We were a little reluctant heading in to the upgrade because we couldn't get great information about the Stripe credit card processing. Under the old system, the clunky, cumbersome credit card transaction reporting made reconciling for our business office very difficult - difficult to the point that we only used the old platform for our annual auction and gala and ran everything else through our Acceptiva platform. Thankfully, our fears we unfounded as the Stripe system is again, leaps and bounds ahead of the old process. With the total upgrade of the platform and the credit card transactions, we will utilizing the OneCause Fundraising Platform: (Professional) for more than just our once-a-year gala! Review collected by and hosted on G2.com.

There are 2 small issues that I would like to see addressed, neither of which are prohibitive to use or recommendation. First, the texting interface requires that you upload the csv file of phone numbers each time you want to send a bulk message AND there are words/phrases that you can not use without them being replaced with asterisks. Our event this year was held at The River's Casino Ballroom. We could not use the work 'casino'.....Second, I have not found that the platform is as 'organization-centric' as described relative to the old system being 'event-centric'. The new platform is better in that regard, but it still requires some jockeying back and forth rather than being fulling automated - this is in terms of communicating with 'supporters'. Review collected by and hosted on G2.com.

OneCause (BidPal) is easy and intuitive to use for a nonprofit's annual gala. I have utilized it at two organizations for cumulatively over 10 years: at one organization, we contracted with OneCause for their on-site staff support; and at another, have used the "DIY" version -- both of which have been good, smooth experiences. It provides all the tools we need, allowing for the entire run of a gala to function within it as a single software solution: ticketing, bid numbers, live auction, silent auction, fund a need, buy-it-now, etc. A particularly useful benefit is the built-in texting tool, allowing us to communicate with guests in a direct, timely fashion. Review collected by and hosted on G2.com.

The design customization tools are relatively light. There are ways to use outside design approaches to get your BidPal site to be an extension of your event's branding, but options (such as font/color/graphics) are relatively simplistic. Review collected by and hosted on G2.com.

While there are many incredible things about OneCause, perhaps the most impressive is their Customer Service. Anytime I have a general or specific question, they are always quick to answer and very friendly. We've had an on-site OneCause rep for our events, and they are also amazing. Our non-profit school couldn't ask for a better organization to partner up with. Review collected by and hosted on G2.com.

I haven't found anything I "dislike" about OneCause. I've suggested that the Silent Auction bidding have the option to show who the top bidder is, as our parents and families are very competitive and like to have fun when they are bidding for items. Other than that, we are thrilled with their support and the entire OneCause platform. Review collected by and hosted on G2.com.

I like the paddle raise feature in OneCause. It makes it easy to preset the levels in the order in which our auctioneer will move through them, and it's easy to quickly capture in real time each paddle. It took a huge weight off our shoulders not needing to manually record with pen and paper. I enjoy how easy it is to set up tables and assign attendees. It's easy to edit last minute if you have any changes that need to happen the day of, which is extremely important as it makes the registration process smooth. OneCause has saved us time in pre-event planning, allowing us to be available for more tasks and reducing stress. This ease of use also gives us more flexibility in venue choices, knowing the registration process will be simple. We have better historical records because of how easy it is to capture attendee giving. The updated platform is more flexible and easier to adapt than previous tools we've used. The initial setup was very easy. Review collected by and hosted on G2.com.

I wish that when folks were claiming or purchasing a free ticket, it didn't automatically prompt for a credit card. Our guests get very confused or frustrated when it asks for their card information, and they don't have anything to purchase. I wish this was an optional setting or would come after they have answered other questions, not the first thing they see. I also wish that claiming a ticket would be on its own screen, not a slide out window on the side, as this can be hard for our older attendees. Review collected by and hosted on G2.com.

I like that OneCause streamlines everything into one platform and walks you through all the steps needed, making it invaluable for us. Procuring donation items, event attendee check-ins, and conducting silent auctions online save us from using separate Excel spreadsheets. Having all reports available in one place rather than spread across multiple platforms and spreadsheets is incredibly convenient. Review collected by and hosted on G2.com.

The training could be better. The person went really fast and it wasn't until I got more staff involved in learning the check-in process that we really were able to figure things out. It is also very complicated and involved, and the tutorials are many. The best help we got was with calling in to the tech support line. Review collected by and hosted on G2.com.

What I appreciate most about the Fundraising software is the excellent support and how easy it is to use. I especially love the AI feature, which is able to answer almost all of my questions. Whenever I need additional assistance, the customer support team is always available and incredibly helpful, no matter how trivial my request or question may seem. Review collected by and hosted on G2.com.

One thing I find challenging is that it doesn't connect directly with our current CRM, Raiser's Edge. However, we're planning to switch CRMs soon, and I'm really looking forward to having one that integrates with OneCause. This change will make my job so much easier and help me complete my tasks more quickly, especially after an event. Review collected by and hosted on G2.com.

How User Friendly it all was. You can choose to learn as much or little as you want to use the software which was nice for me to be able to dip my toes in and not get so overwhelmed. Going from Hand Bid to this was a full 180. THANK YOU ONECAUSE Review collected by and hosted on G2.com.

The only flaw is that there are so many features and integrations that I wasnt able to learn them all prior to my first OneCause online auction and event. It can be overwhelming but having regular consultation calls were a game changer for people who get overwhelmed by too much info all at once! Review collected by and hosted on G2.com.

We've been using OneCause for our nonprofit's fundraising initiatives, and the experience has truly been exceptional. From beginning to end, the platform is intuitive and professional, thoughtfully designed to meet the needs of both organizations and donors.

A major highlight is the platform's user-friendliness. Everything was streamlined and efficient. Even team members with limited technical skills found it easy to get involved and manage their responsibilities with confidence.

The customer support has been great. Whenever we had questions, the OneCause team responded quickly and guided us through solutions with patience and expertise. Their commitment to client success is evident.

The event management features has made a significant difference at our signature events. Our guests appreciated the smooth check-in process and the convenience of participating in the silent auction directly from their phones.

We also valued the comprehensive reporting tools, which provided real-time insights into our event performance and donor activity, enabling us to plan more effectively for future events.

In summary, OneCause has truly enhanced our fundraising efforts, allowing us to dedicate more time to our mission and less to managing logistics. I highly recommend it to any nonprofit seeking dependable, innovative tools to expand their impact. Review collected by and hosted on G2.com.

Several functions—like customizing donor communications or managing auction items—felt clunky and outdated. .

We also ran into technical glitches during one of our events, including delays with guest check-ins. While customer support was responsive, the need for real-time fixes during a live event added stress we hadn’t anticipated.

Adding event supporter details is piecemeal; it would be nice to add all their information, including their CRM ID, in one place. Review collected by and hosted on G2.com.

The interface was simple to navigate after muscle memory was defined. Review collected by and hosted on G2.com.

I don’t think it was the most intuitive as it can be. Review collected by and hosted on G2.com.