I love how accessible help is on OneCause through their ai features and their tutorials, I have used both whenever I have questions. Especially since my first time using a platform like OneCause was only two months ago, I have had to get a lot of help to understand it and that help always has come directly from OneCauses help features. Review collected by and hosted on G2.com.

Sometimes it takes me a moment to realize what I need to ask ai or even to search within tutorials because I won't know what the right words are to use. Review collected by and hosted on G2.com.

It has an intuitive user interface, lots of helpful analytics, and the support team has been very helpful. Review collected by and hosted on G2.com.

The OneCause silent auction site's UI wasn't very intuitive for some of our clients, especially older generations. To scroll through auction packages, there is no scroll bar, you just have to hover over the items and scroll with your mouse or trackpad. People comfortable with tech can figure it out, but it's just not intuitive for a lot of people who tend to fall in the silent auction bidders demographics (70+ age range). Review collected by and hosted on G2.com.

I love how Bonterra OneCause made our event planning seamless. It was a great experience for the attendees and super easy to navigate. The integration between the silent auction tickets and sponsorships was really phenomenal. It was great to be able to look up different users and see their interaction and engagement with the event site. OneCause offered excellent consulting that helped us be ready for the event and be set up for success. It was very easy to set up, and I love that OneCause offered weekly webinars that helped us really understand what we needed to do in order for it to look and perform the best. Review collected by and hosted on G2.com.

The only thing I can think of is I would love for the donors to scroll on top of the event page when people log in and see the event. Review collected by and hosted on G2.com.

I love how Bonterra OneCause keeps my events organized and on schedule with helpful checklists. The automated calculations save me from doing the sums myself, and I appreciate how it fixes auction descriptions. I find the event health check feature crucial to ensure nothing essential is missed for my events. It's really easy to use, and I especially love calling the helpline and getting a real person to walk me through any problems. They are very knowledgeable. The silent auction feature is clear and precise, and the layout works well. My bidders have been happy with the display photos. I also value the suggested bid amounts, which take the guesswork out of monitoring auctions. The initial setup was explained perfectly through email and setup instructions, and any problems were easily resolved through the event helpline. I never feel alone as I always have someone to turn to in moments of need! Review collected by and hosted on G2.com.

It would be awesome if we could have a QR code for scanning guests in at registration. We always seem to get long lines at check-in. I had a situation where I hadn't logged out of my account and shared the link with some friends. I thought it was the general link for our event (my fault), but it was my own personal account! I think if you don't log out after about an hour, the software should have an automatic logout system. Review collected by and hosted on G2.com.

I like that Bonterra OneCause is very organized; everything has its own place. I appreciate that it divides supporters and auction items and that the ticketing setup is really easy to understand and maintain. I also like the package options that allow for either a fixed price, silent, or live items, which helps a lot with our events. Review collected by and hosted on G2.com.

I don't really like the supporter section when, like, for a golf tournament when we have a foursome and we can put one name in, and then everything else is 'guest of.' It would be nice to have an option specifically for golf tournaments to divide them up by the players. One thing that isn't helpful is when you're setting up the website, and you try to put pictures in to display, you have to use the Dropbox option. That can be really confusing for somebody who hasn't done it before. Review collected by and hosted on G2.com.

Bonterra OneCause has made organizing our events much more efficient, bringing everything into one place. The software links everything together, making it easy to track ticket sales, guest preferences, and run reports for our catering service, which is wonderful. I love how quickly we can upload table assignments and send event details to attendees with a simple text during check-in, simplifying everything. The onsite support is invaluable—having an event manager present made our gala run smoothly, alleviating stress. The training courses are incredibly helpful, offering bite-sized, specific content. Also, the fact that Bonterra OneCause is amazingly intuitive really stands out to me. Review collected by and hosted on G2.com.

I would love to be able to have more robust display sheets for the Live Auction and/or Silent Auction items. Or be able to modify them before printing them. The Show Manager slides we don't use, mostly because we would like to be able to modify those as well. The display sheets and slides are very generic. I realize you need to cater to all organizations but having the ability to move components around or upload a better image or accommodate all of the sponsors in a more appealing fashion are all things we were wanting to do with the display sheets and slides. Review collected by and hosted on G2.com.

I like the ease of use Bonterra OneCause offers, making it simple to organize and track items for our silent and live auctions. The support system is impressive, with options like AI help that quickly answers questions and call support that is just a phone call away. Their great customer service and event support have been a huge asset, providing confidence during significant events like our largest fundraiser. I also appreciate the super easy check-in process for our guests, which made them feel prepared and reduced frustration at our events. Review collected by and hosted on G2.com.

I would have liked more help in the beginning to learn the system. There are many training videos but a weekly virtual training would have helped me more. Review collected by and hosted on G2.com.

There are a lot of features available for fundraising. We can accept donations, sell merchandise for event specific items, sell tickets, etc all in one place. I like the AI feature that allows me to work through potential issues I'm having to problem solve. Navigating the platform is very user friendly and easy to learn quickly. Review collected by and hosted on G2.com.

There wasn't as much of an onboarding process to learn the platform as I had hoped, but they do have the AI feature to work through issues and a responsive support team. This is our first year using the platform and it seems that the cost has already gone up for some of the things we just used recently so that's a bummer, though I'm sure this will continue. Review collected by and hosted on G2.com.

I like that Bonterra OneCause offers lots of options for ticket types, and they helped create the pages in the beginning. Review collected by and hosted on G2.com.

I'm finding the integration with Bonterra OneCause a bit problematic as it doesn't provide the proper tools to collect information effectively. There are issues with custom questions or forms that could be improved. Currently, you need to upload a link to an external form to gather specific information, which isn't very convenient. For example, gathering details like department or total headcount for events can be cumbersome. Managing ticket sales with Bonterra OneCause can also be tricky; you have to manually remove tickets from one category and add to another to avoid overselling, which makes it difficult to track total seat availability accurately. The initial setup and training are tough because the system isn't very user-friendly, and there are too many places to find things, making navigation quite challenging. Review collected by and hosted on G2.com.

The new platform was much easier to use for selling tickets to our event. The fees are also smaller for credit card processing. Review collected by and hosted on G2.com.

It was still difficult for us to set up auction bid sheets via the platform, as we run a hybrid auction, and OneCause is positioned for online only. Review collected by and hosted on G2.com.