CRM management. Ease of use. Layout. Tracking donations very effectively. Review collected by and hosted on G2.com.

Not having notes for an organization link to a specific contact or vice versa. Event funcationality- specific to silent auction is clunky. Review collected by and hosted on G2.com.

The CRM/Database software is extremely user-friendly. Great design and great features. The customer support has been excellent as well. For a small to mid-sized nonprofit organization, Bonterra is the best product. Review collected by and hosted on G2.com.

I would like Bonterra to add additional stanfard fundraising measurements to the dashboard. We would like to have quick reports that measure the three (3) donor types: Retained, New and Re-activated. ALL donors fall into one of these three categories. Currently I have to to run two filter reports to calculate retained and new donors. The only way that to get the reactivated donor total is by subtracting the new and retained from the total. Review collected by and hosted on G2.com.

Platform is easy to use and is robust in its offerings Review collected by and hosted on G2.com.

Very expensive for small organizations and customer service is not well done. Review collected by and hosted on G2.com.

To me the tool seems user friendly and intuitive. I have no qualms with Network for Good, despite having heard feedback from others that it is not their favorite. I have compared Network for Good to other leading CRM's and found that it does the same as the others. For now, i'll be sticking with NFG. I like the easy ability to add contacts, create households, and import and export data. Customer service is also pretty timely. Review collected by and hosted on G2.com.

I do wish that it had more features in the editing email capabilities. Also, I wish it had a more intuitive design around donor journeys, and prompted me for next steps that I should be taking based off inputted touch-points or data. Review collected by and hosted on G2.com.

Working with Bonterra Network for Good is incredibly easy. I'm able to input donor contact info, donations, and track giving habits without too many clicks and navigating clutter. It's intuitive and shows me everything I need to know in one place. I was also very pleased with the simple onboarding and coaching I received from their team. I can't imagine going back to other tools. Review collected by and hosted on G2.com.

I have no complaints, this tool helps me so much. Review collected by and hosted on G2.com.

Easy to use. Real time information. Tracking the open rate and click thru on eblast communications. Like that it is an all in one platform. The eblasts are easy to create and track. We like the texting feature as well. So many folks use text as their main form of communication, Review collected by and hosted on G2.com.

Would prefer to have the option of live help rather than doing the chat and getting links to look at. Review collected by and hosted on G2.com.

The CRM is user friendly and implementation was fairly easy. They have templates for campaign giving and functionality to handle events and silent auctions. Review collected by and hosted on G2.com.

There customer service doesn't have a phone number, they want you to use a chat feature which doesn't work well with my internet browser. They can't refund a donation quickly if someone gave by mistake even though I notified them within hours of it happening. There is no good method for tracking grants received with this software. Review collected by and hosted on G2.com.

We've been using Bonterra Network for Good for a few years, and it's truly transformed how our organization operates. One of the standout features is the ease of use—the interface is clean, intuitive, and user-friendly, making it simple for our entire team to navigate and manage donor relationships efficiently.

The ease of implementation was also impressive. From initial setup to full integration with our existing processes, the onboarding experience was smooth and well-supported. We were up and running quickly, without the typical headaches of adopting new software.

What sets this platform apart is the exceptional customer service. Their support team is always responsive, knowledgeable, and genuinely invested in helping us succeed. Anytime we’ve had a question or needed assistance, they’ve been quick to provide effective solutions.

Overall, this system has made donor management more organized, effective, and far less stressful. It is highly recommended to any nonprofit looking to streamline operations and enhance their donor relationships! Review collected by and hosted on G2.com.

While we appreciate the overall functionality of the donor management system, we’d like to see improvement in the filter options for searching and reporting on donors. Currently, the available filters are somewhat limited, which makes it challenging to generate more specific or customized reports.

Applying more advanced or multi-layered filters would greatly enhance our ability to analyze donor data, segment our communications, and track engagement more effectively. We hope to see expanded filter and reporting capabilities in future updates. Review collected by and hosted on G2.com.

Our small nonprofit was struggling to manage our donors, donations and engagement trying to cobble together a web of support with various options. We moved to Network for Good to consolidate our information and tactics for optimum reach and engagement. Having all of the information in one place (contact info, giving info, interactions, click rate, etc) has been immensely helpful to our small staff wearing many, many hats. Organized groups allow us to target communications and not send massive scattershot emails. We haven't had many issues but the minor things that have come up have been handled quickly and easily with customer support. Review collected by and hosted on G2.com.

One of our biggest cons is the price tag. We are a small nonprofit and every penny spent needs to be for a good reason. It was an expensive decision for us but we have appreciated all the tools and benefits. Review collected by and hosted on G2.com.

I like having everything in one place. It's pretty easy to use. I love how when someone does anything, it's all documented in the system:bid on an auction item, donate, open an email. I love the metrics. Review collected by and hosted on G2.com.

The cost keeps going up! The interface on the auctions for the donor could be a little more friendly. Review collected by and hosted on G2.com.