Karen F.
KF
Karen F.
Database Manager & Special Projects
Small-Business (50 or fewer emp.)
"Easy to Use, Flexible Features for Almost Any Business"
4/5
What do you like best about Bonterra Network for Good?

It's easy to use and has features that can be adapted for almost any company need Review collected by and hosted on G2.com.

What do you dislike about Bonterra Network for Good?

Customer service is limited. It would be nice to have a dedicated PERSON that we could call when the need arises, instead of just relying on virtual chat, office hours or being referred to online resources. Review collected by and hosted on G2.com.

Carmin L.
CL
Carmin L.
Small-Business (50 or fewer emp.)
"User-Friendly Yet Needs Improvement in Donor Tracking"
5/5
What do you like best about Bonterra Network for Good?

I find Bonterra Network for Good very user friendly. I also think the filters in the software are helpful for pulling down certain reports. Review collected by and hosted on G2.com.

What do you dislike about Bonterra Network for Good?

I've been asking for a long time that the recurring donors that show up in the software are captured outside of people who give within the system. So there's people that give directly through the Network for Good platform that we have. And those are the only ones that are captured as recurring donors, but we also add in gifts that people send via check and ACH into it. But those are not captured as recurring donors, and I think that is something that needs to be improved on. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"User-Friendly, Searchable Data That Brought Us Back"
4/5
What do you like best about Bonterra Network for Good?

It's very user friendly and the data is easily searchable. We actually left NFG and recently came back because we were unsatisfied with the software we had switched away to. Review collected by and hosted on G2.com.

What do you dislike about Bonterra Network for Good?

There are some components I wish existed. I wish we could create auto tasks without having to use a third party website. I also wish we could easily see our custom fields on a profile without having to click on a button. Review collected by and hosted on G2.com.

Ashton N.
AN
Ashton N.
Small-Business (50 or fewer emp.)
"Use to be good, now falling behind."
2.5/5
What do you like best about Bonterra Network for Good?

There is nothing new that they have added that I like. Review collected by and hosted on G2.com.

What do you dislike about Bonterra Network for Good?

Allow me to shut off AI. I hate AI, and it's not ethical or safe. Their email blast system, is outdated, and I wish I never got rid of Mailchimp. Their customer service is hit or miss. Review collected by and hosted on G2.com.

JP
Judd P.
Executive Director
Small-Business (50 or fewer emp.)
"This is an all-in-one platfrom for donor management that is easy to navigate."
4.5/5
What do you like best about Bonterra Network for Good?

We've been using Network for Good for over five years. They've made updates recently to make it easier for donor management and communications. Review collected by and hosted on G2.com.

What do you dislike about Bonterra Network for Good?

There is nothing that we dislike about the platform. Review collected by and hosted on G2.com.

Response from Kathleen Connelly of Bonterra Network for Good

Wow, thank you for this fantastic feedback, Judd! We're thrilled to hear our donor management platform is making your life easier as you wear all those administrative hats. Your ability to easily communicate with donors and fundraise is exactly what we aim for - empowering changemakers like you to focus on your mission, not wrestling with software. Keep up the amazing work you're doing!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"A Platform that Can Do It All for a Nonprofit"
5/5
What do you like best about Bonterra Network for Good?

I like how easy the software Network for Good is to use. The dashboard on the front page, the easy-to-look-up contacts, and the ability to personalize e-mail campaigns are the top ways I use the platform. Review collected by and hosted on G2.com.

What do you dislike about Bonterra Network for Good?

I wish we could upload higher sized videos into e-mail campaigns that viewers can watch from their inbox instead of having to link through. It would be great to plug in to our website more. The campaign pages are useful for directing donors to, but it would feel more authentic if integrated into our website. Review collected by and hosted on G2.com.

Kristi P.
KP
Kristi P.
Executive Director
Small-Business (50 or fewer emp.)
"All-in-One Communications, Event Tickets, and Donation Tracking"
4/5
What do you like best about Bonterra Network for Good?

communications, event tickets and tracking donations all in one place Review collected by and hosted on G2.com.

What do you dislike about Bonterra Network for Good?

Queries could be made easier through the filters Review collected by and hosted on G2.com.

Amber R.
AR
Amber R.
"Streamlined Event Management, Room for Improvement"
4.5/5
What do you like best about Bonterra Network for Good?

I really appreciate being able to look at historical donor data with Bonterra Network for Good. It's helpful to know what donors have given, when they've given, and in honor of whom. I also find it extremely useful and user-friendly for managing our fundraising events, like setting up sponsorships and ticket sales. Review collected by and hosted on G2.com.

What do you dislike about Bonterra Network for Good?

In the event space of the software, on the user's end, it was not super user friendly. We had some feedback from people who came to our event that said that the logging in and registration process was confusing. I think that on the user end, people purchasing tickets and bidding on silent auction items, that experience could be improved to be a little bit more user friendly, especially for older folks who don't typically use that type of stuff. Review collected by and hosted on G2.com.

Response from Neil Grasso of Bonterra Network for Good

Hi Amber,

Thank you for the thoughtful review! We're thrilled to hear that Bonterra Network for Good is helping you efficiently organize donors, track historical data, and manage your fundraising events.

We appreciate your constructive feedback about the user experience on the customer-facing side, especially regarding registration and accessibility for older users. Your insights help us improve our platform for everyone. For additional resources and training that might help optimize your event setup, please visit https://www.bonterratech.com/training. To submit a product enhancement request, please visit the Ideas portal within Network for Good.

Thank you again!

Victoria  M.
VM
Victoria M.
"Seamless Donor Engagement, Needs User-Friendly Reporting"
5/5
What do you like best about Bonterra Network for Good?

I like that Bonterra Network for Good is live, which lets us see donations in real time. We can also update our accounts with checks or direct deposits and see all transactions live. It's valuable because we can track our progress weekly or monthly, and it helps us manage our monthly budget. The system allows better engagement with donors by facilitating timely communication and fundraising actions. Additionally, transitioning to Bonterra was easy, with helpful videos and AI features that answer questions instantly, making it a user-friendly experience. Review collected by and hosted on G2.com.

What do you dislike about Bonterra Network for Good?

I'm not always happy with the way the features for pulling stats and understanding lapsed donors work. These features are not very easy or user-friendly to get out of Bonterra Network for Good. I think this might have to do with how Bonterra and Network communicate about how the money is being dispersed into our account. Review collected by and hosted on G2.com.

Response from Neil Grasso of Bonterra Network for Good

Hi Victoria,

Thank you for the detailed review! We're thrilled to hear you're finding success with real-time donation tracking and that the transition to Bonterra was smooth with our helpful resources.

We appreciate your constructive feedback about the stats and lapsed donor features - this insight helps us improve. To submit a product enhancement request, please visit the Ideas portal within Network for Good. If you need additional support, please contact us at https://www.bonterratech.com/contact-us.

Thank you again!

Tavon M.
TM
Tavon M.
GSA
Mid-Market (51-1000 emp.)
"Beautiful Bonterra"
5/5
What do you like best about Bonterra Network for Good?

Using Bonterra's Apricot software has been a major asset for streamlining our operations. Right from the start, its user-friendly interface facilitated smooth client intake processes and efficient data entry. Everything about the platform screams scalability and reliability, making it an all-in-one solution for organization. It's been critical in achieving more with less effort—a vital ally in our mission-driven work Review collected by and hosted on G2.com.

What do you dislike about Bonterra Network for Good?

Nothing so far i like everything abiut it Review collected by and hosted on G2.com.