EveryAction has good tools for reporting, contact history, pulling data. The Online Actions are simple, sleek, and easy to use. The targeted email is also easy to use and provides good tracking. I use EveryAction every day. Review collected by and hosted on G2.com.

Our Philanthropy team wishes EveryAction would integrate with Outlook.

One challenge I have had is with Customer Support. First of all there is no phone number to call, like we enjoyed with Salsa.

About half of the time support responds in an email within a day. Our account executive is friendly and knowledgeable, but can take too long to provide an answer. For example, I inquired 6/6/25 about two issues, for which she opened a ticket, but as of today 6/24/25 I have not heard anything about that ticket. Review collected by and hosted on G2.com.

I like that I can do so much with Bonterra. I can fundraise, keep track of conversations, send mail, target and analytics. It integrates well with other systems, too. EveryAction can be a one-stop shop for all things organizing, once you learn the platform. Review collected by and hosted on G2.com.

It is harrrrdddd to understand how to use the platform. Lots of options, lots of trainings, lots of ways to mess up your data. Review collected by and hosted on G2.com.

It is more modern than the previous database and the reports are easier for me to use. Review collected by and hosted on G2.com.

Being able to see the change in history. Review collected by and hosted on G2.com.

Easy to use, helps easily connect to others Review collected by and hosted on G2.com.

always want more data and more functions Review collected by and hosted on G2.com.

EveryAction manages contacts really well, and makes bulk email easy, tracking bounce backs, opt outs, open rate, click rate, and more. Review collected by and hosted on G2.com.

The downside of EveryAction is that it has so many features, it's a bit overwhelming. I haven't even begun to explore more advanced features. Review collected by and hosted on G2.com.

The most helpful thing about every action has to be the organization of the platform and the cohesiveness of the tools. I love how there's so much to do within every action. A great deal of my work is on this platform because it is so useful. I send all of our emails out through every action and they make it very easy to segment and create lists from the contacts. Theonline actions side is also veyr helpful and it's nice to be able to store so many form becaus ethere are times when we go back t older campaigns for information. We run all of our ticketed event forms using online actions and our general donation form that we have embedded on our website. In addition, I love the upgrades that were made to the utomation emails, as a result sending out a happy birthday email to our email list was very easy. The other thing I enjoy is the easy integration with other platforms such as mobilize. It makes data storage so much more helpful, especially as someone who isnt as savvy on the data side of technology. Whenever I need help with something, the support team responds quickly. Review collected by and hosted on G2.com.

The least helpful thing is not having that many options to change up the design for our forms whether it be ticketed events, volunteer forms, petitions, etc. It'd be nice to have more design elements we can add such as baclground color, more options for image placement etc. Review collected by and hosted on G2.com.

Ability to segment lists and tag individuals to provide them with a personalized experience. Review collected by and hosted on G2.com.

When we've had problems, it has often taken too long to get them involved. I recently put in a help ticket and literally never got a response. Review collected by and hosted on G2.com.

I like the contact management and database. Review collected by and hosted on G2.com.

There are a lack of features that I wish would be added to the site soon. Review collected by and hosted on G2.com.

I like the automation possibilities for membership and the fact that the communications part of the software is in the same location as the CRM interface. Review collected by and hosted on G2.com.

I wish that it was more user friendly and intuitive to use. There are also a lot of capabilities that it should have and does not. I also wish it had better drag and drop options that other platforms have. Review collected by and hosted on G2.com.

Industry-specific CRM (for non-profits, political campaigns, etc.) with a decently intuituve UI. This is the primary fundraising CRM for my NPO (450k records, 75k transactions per year), and is used daily by about 15 users. Review collected by and hosted on G2.com.

There are limitations in available integrations (choices of payment processor, fundraising event modules, volunteer management systems, etc),

The occasional roll-out of new features has a tendency to introduce small bugs, end-users are essentially beta-testers.

While there is a high degree of cusomtizability in creating user permission profiles, the options are critically lacking in some important disctinctions, such as "create" and "edit" functions assignable for some fields only as both or none for some fields.

There are some limitations on what objects are queryable or surfaceable in user-generated reporting. For example, audit trails on objects are visible, but not able to be queried or compiled in reports.

Customer Support from Bonterra staff has been lacking as of Q3-Q4 of 2023 - prior to this period I would have strongly recommended this . Tickets that I have submitted have been claimed and solutions promised but never delivered, and getting developers to follow up on support requests has been increasingly difficult. Review collected by and hosted on G2.com.