--- title: Bonsai Reviews meta\_title: 'Bonsai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how Bonsai works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 101 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- # Bonsai Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Bonsai but has limited features. Are you part of the Bonsai team? [Upgrade your plan](https://my.g2.com/bonsai/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Bonsai is a one-stop platform for agencies, consultancies and professional service providers. It is designed to provide businesses with a complete and real-time overview of their business. Simplify your business operations and consolidate your projects, clients and team into one integrated, easy-to-use platform. From contracts, proposals and project management to client billing, revenue tracking and resource management. Project Management: Assign projects & tasks to your team, prioritize your week and see exactly how your projects progress. Set project budgets & avoid unexpected costs. Gantt chart, Kanban view, integrated timer for easy billing, and collaboration with external partners for an efficient work. Team Time Tracking: Get an instant report of your team's tracked hours with accurate timesheets & see who's over capacity at a glance. Monitor your business's utilization & get clarity on your team's efficiency & profitability. Plan your resources in advance to keep your projects on track and on budget. CRM: Manage your clients and their projects in one place. Create unique client profiles with all your notes, contacts, rates and tags. Invite your clients to your branded Client Portal where they can access projects, documents and links you’ve shared with them. * * * Seller [Bonsai (YC W16)](https://www.g2.com/sellers/bonsai-yc-w16) Discussions [Bonsai Community](https://www.g2.com/products/bonsai/discuss) Languages Supported English Solution Type All-in-One Overview by Laure Albouy Show More ## Pricing Pricing provided by Bonsai. ### Basic Starting at $9.00 1 User Per Month ### Essentials Starting at $19.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/bonsai/pricing) ## Top-Rated Alternatives [ ![HoneyBook](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HoneyBook") HoneyBook 4.5/5(248) ](https://www.g2.com/products/honeybook/reviews) [ ![ClickUp](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ClickUp") ClickUp 4.6/5(13,685) ](https://www.g2.com/products/clickup/reviews) [ ![PandaDoc](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PandaDoc") PandaDoc 4.7/5(3,655) ](https://www.g2.com/products/pandadoc/reviews) [ View All Alternatives ](https://www.g2.com/products/bonsai/competitors/alternatives) ## User Insights Average based on 101 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Bryan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bryan J.") BJ Bryan J. Freelance Web Designer Small-Business (50 or fewer emp.) 2/7/2024 "Wonderful yet Simple CSM!" 5/5 What do you like best about Bonsai? Bonsai is a simple way to create all of your forms, proposals, invoices and so much more all in the same place. Review collected by and hosted on G2.com. What do you dislike about Bonsai? I haven't come across anything about Bonsai that I dislike yet. Review collected by and hosted on G2.com. What problems is Bonsai solving and how is that benefiting you? Bonsai is one place online that allows me to onboard my clients, get a proposal too them, and invoice them and then they can pay for all of my services online through the Bonsai invoices. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![jason t.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jason t.") JT jason t. Small-Business (50 or fewer emp.) 11/17/2023 "Disappointed." 2/5 What do you like best about Bonsai? Conceptually it's very strong. It has all the features to run a creative business, unfortuantely I have a laundry list of problems. Review collected by and hosted on G2.com. What do you dislike about Bonsai? Disappointed so far.... I'm having quite a bit of trouble, but I'm staying the course for now because conceptually this app fits my needs, but here's my problems so far: 1. Technical and Formatting Issues: • Inability to adjust certain images within the title page; automatic downscaling of images. • Images on mobile devices are cut off, stretched, or contorted. • Issues with image stretching and formatting in proposals, affecting visual quality. • Images often appear pixelated or of low quality when uploaded to the platform. 2. Customer Service and Support: • Slow response times (1-3 days) from customer service. • Partial or inadequate addressing of issues raised. • Unresponsive telephone support; calls go unanswered. 3. Billing and Pricing Transparency: • Double charged within a 30-day period. • Unclear additional charges for adding a partner and activating features. • Forced payment for account feature access. 4. Platform Functionality and Management: • Sent proposals don’t automatically move to the ‘sent’ column; manual adjustment required. • The cell phone app lacks editing capabilities and clarity on useful features. • No straightforward testing process for proposals; must send to self for testing. • Resets in white glove branding feature after account adjustments, leading to unintentional branding presence. • Inadequate preview functionality; does not fully display client’s view. 5. Delivery and Tracking: • Partial delivery of proposals to recipients. • Unreliable read receipt functionality. • No confirmation of proposal receipt or review by recipients. Review collected by and hosted on G2.com. What problems is Bonsai solving and how is that benefiting you? Nothing yet. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Cory R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cory R.") CR Cory R. Superhero Webflow Developer Small-Business (50 or fewer emp.) 2/7/2024 "Great, all-in-one software for freelancing." 4.5/5 What do you like best about Bonsai? I don't like to overcomplicate things, so having my client CRM, contracts, proposals, invoices, banking, tax tracking, etc is HUGE in allowing me to run my freelance business with less stress. Review collected by and hosted on G2.com. What do you dislike about Bonsai? ACH payments take way too long to process through. I can't wait that long for my money. Review collected by and hosted on G2.com. What problems is Bonsai solving and how is that benefiting you? Having all my admin tasks in one place is hugely beneficial to me. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Paris P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paris P.") PP Paris P. Small-Business (50 or fewer emp.) 9/9/2023 "Do not recommend if you expect timely payouts from invoicing - Great for 1 employee" 0/5 What do you like best about Bonsai? - Customizable invoicing - Time tracking works well - It works really well if you don't have any employees (I have 5+ subcontractors and billing is a NIGHTMARE) - Integrates to Quickbooks Online Review collected by and hosted on G2.com. What do you dislike about Bonsai? - No way to call them or get a hold of them - Very easy for clients to accidentally "double pay" - Subcontractor functionality does not make any sense, you can't review before your subs bill you how much they have been working - I am a credible agency but they blocked over $20k from client payments going to my bank account for ~2 weeks. Extremely frustrating and the team there doesn't seem to care at all. - Cannot be used for project management or be integrated with Monday.com. Review collected by and hosted on G2.com. What problems is Bonsai solving and how is that benefiting you? Time tracking is nice with Bonsai because it syncs directly to the invoice to offer transparent billing to clients. Problems it's NOT solving is getting paid on time. Review collected by and hosted on G2.com. Show More Response from Laure Albouy of Bonsai [Editedit](https://www.g2.com/survey_responses/bonsai-review-8586579/official_response/edit) Hi Paris, Thank you for taking the time to provide your feedback. Firstly, we’re happy to hear that you’ve found our core features like time tracking and invoicing valuable. To address your other point about payments - our team worked to remedy the unique situation related to your payout. While we were able to resolve this, we understand the frustration and inconvenience you encountered. We’re taking this opportunity to make improvements so issues such as this can be avoided in the future. In terms of your experience with multiple employees, we hear you! Our team is focused on refining the overall teams/subcontractor experience in the near future. And we’re always open to suggestions and feedback from our customers. Let us know how we can make this experience better for you and your team by reaching out to support@hellobonsai.com Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 12/23/2023 "BEWARE!! Worst company I've ever dealt with." 0/5 What do you like best about Bonsai? Nothing. I liked nothing. They have the worst customer service, and I never received my funds. Review collected by and hosted on G2.com. What do you dislike about Bonsai? If I could leave a ZERO star, I would. This is the absolute worst company I've ever stumbled across. I am a freelance social media manager and I was attempting to make invoices for my clients through Hello Bonsai. The invoice sending was successful, and my clients were able to easily pay. At that point, Hello Bonsai decided not to release the funds to me. Instead they continued to ask extremely vague questions about my business that led to them saying I couldn't provide them with enough information to validate my business. Vague questions where it was impossible for me to provide a suitable answer. So my belief is that this was intentional to keep the funds for themselves. I even went to the trouble of having an executive, from the company that hired me, write and sign a letter stating they hired me to do their social media management. That still wasn't good enough for them to release my funds. I also provided website addresses, Instagram handles, marketing strategies from private meetings within my company, and much much more. None of it was "apparently" sufficient. Additionally, multiple people were responding to the support messages from Bonsai, and none of them were in the loop with each other on what I had already provided. So I went in circles and provided duplicate information to Bonsai at least 5 separate times. All of which was never "enough info". I cannot stress enough that no one should ever ever use this company. They are FRAUD and they intentionally make it impossible to get your funds. I'm hoping that my client gets refunded, but who knows if that will happen. I opened an online investigation of their website and services, so maybe soon they will be shut down for good. BEWARE!!!!!!!!!!!!!! Review collected by and hosted on G2.com. What problems is Bonsai solving and how is that benefiting you? They are not solving any issues. I ended up having to cancel my account completely and ask them to refund my client, which I'm hoping they actually do. I have very little faith in that, however. An investigation has been launched against Hello Bonsai. Review collected by and hosted on G2.com. Show More Response from Laure Albouy of Bonsai [Editedit](https://www.g2.com/survey_responses/bonsai-review-9055699/official_response/edit) We sincerely regret the less-than-ideal experience you encountered. Although there are instances when additional documentation is necessary to verify business information, we are committed to streamlining this process and communication around these requests moving forward. Our Operations team actioned the invoice refund the same day that you've requested it. Let our team know if we can assist with anything further by sending us an email to support@hellobonsai.com. Validated ReviewerSource: Organic ![Amy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy A.") AA Amy A. Small-Business (50 or fewer emp.) 2/29/2024 "LOVE Bonsai!" 5/5 What do you like best about Bonsai? Seems to have a lot of features that others do not, like contract templates. It is easy to set up. Review collected by and hosted on G2.com. What do you dislike about Bonsai? Pricey compared to other services like it. Review collected by and hosted on G2.com. What problems is Bonsai solving and how is that benefiting you? Keep my freelance projects organized. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sheena R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sheena R.") SR Sheena R. Sr. Production Manager Small-Business (50 or fewer emp.) 2/9/2024 "New to Bonsai and so far I’m loving it" 4/5 What do you like best about Bonsai? The user experience is simply and straight forward even for a new business owner`` Review collected by and hosted on G2.com. What do you dislike about Bonsai? Nothing is least helpful. There are no downsides. Review collected by and hosted on G2.com. What problems is Bonsai solving and how is that benefiting you? I can keep track of my client contacts,scheduling, and billing in one place,which helps me stay organized. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ariel P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ariel P.") AP Ariel P. Small-Business (50 or fewer emp.) 2/8/2024 "Best solution for Invoicing and managing customers online" 5/5 What do you like best about Bonsai? We are a design as a service company, we need to manage several clients, invoicing and tracking payments, Bonsai has been our best solution for it. Review collected by and hosted on G2.com. What do you dislike about Bonsai? For now, everything works like it shoulhd Review collected by and hosted on G2.com. What problems is Bonsai solving and how is that benefiting you? Managing invoices, accounting and payment solution Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic HT Heather T. Small-Business (50 or fewer emp.) 2/8/2024 "The usability of Bonsai" 4/5 What do you like best about Bonsai? I like its usability and functionality. Very easy to use and streamlined. Review collected by and hosted on G2.com. What do you dislike about Bonsai? I don't dislike anything about the product at the moment. Review collected by and hosted on G2.com. What problems is Bonsai solving and how is that benefiting you? Bonsai is helping the business with its contract management, billing and invoice management for the business. Ho Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Writing and Editing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Writing and Editing") UW Verified User in Writing and Editing Small-Business (50 or fewer emp.) 2/8/2024 "Efficient Business Support and Strong Customer Service" 4/5 What do you like best about Bonsai? Their customer service team is responsive, helpful, patient, and kind. They always respond to queries within a day or two. It's also easy to use. Review collected by and hosted on G2.com. What do you dislike about Bonsai? It took a couple of weeks to get my Bonsai payments coming through. New account holders should expect an initial delay while the credit card company is verifying their bank information. Review collected by and hosted on G2.com. What problems is Bonsai solving and how is that benefiting you? It tracks all financial information for my business in one place. Invoice management is simple and straightforward for all. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Bonsai? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Bonsai ](https://www.g2.com/products/bonsai/discussions/new) GU Guest User • Last activity over 3 years ago Is Bonsai a CRM? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/is-bonsai-a-crm) GU Guest User • Last activity about 4 years ago How does Bonsai app work? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-does-bonsai-app-work) [ View all Discussions ](https://www.g2.com/products/bonsai/discuss) ## Pricing Options Pricing provided by Bonsai. ### Basic Starting at $9.00 1 User Per Month ### Essentials Starting at $19.00 1 User Per Month ### Premium Starting at $29.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/bonsai/pricing) Bonsai Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_df4a329eac405212e5133fdb053fc64a/honeybook.png "Product Avatar Image") HoneyBook 4.5/5(248) [ Compare Now ](https://www.g2.com/compare/bonsai-vs-honeybook) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c9c02185b2606c5e58ac5c37522d55fe/pandadoc.png "Product Avatar Image") PandaDoc 4.7/5(3,655) [ Compare Now ](https://www.g2.com/compare/bonsai-vs-pandadoc) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cc1eb6c072916e48a0e1bd9d36e8d443/field-nation.png "Product Avatar Image") Field Nation 4.5/5(408) [ Compare Now ](https://www.g2.com/compare/bonsai-vs-field-nation) ##### ##### Bonsai Features Document Creation Template Creation and Flexibility Analytics Due Dates Administration and Platform User, Role, and Access Management Alerts and Notifications CRM Integration Contract Management Platform Features Contract Creation Contract Editing Contract Attachments [ View More Features ](https://www.g2.com/products/bonsai/features) ##### Categories on G2 [Workflow Management](https://www.g2.com/categories/workflow-management)[Work Management](https://www.g2.com/categories/work-management)[Project Collaboration](https://www.g2.com/categories/project-collaboration) [Workflow Management](https://www.g2.com/categories/workflow-management)[Work Management](https://www.g2.com/categories/work-management)[Project Collaboration](https://www.g2.com/categories/project-collaboration)[Project Management](https://www.g2.com/categories/project-management)[Task Management](https://www.g2.com/categories/task-management-software)[Time Tracking](https://www.g2.com/categories/time-tracking-software)[Online Form Builder](https://www.g2.com/categories/online-form-builder)[Expense Management](https://www.g2.com/categories/expense-management)[Project and Portfolio Management](https://www.g2.com/categories/project-and-portfolio-management)[Kanban Project Management](https://www.g2.com/categories/kanban-project-management)[Invoice Management](https://www.g2.com/categories/invoice-management)[Online Appointment Scheduling](https://www.g2.com/categories/online-appointment-scheduling)[Accounting](https://www.g2.com/categories/accounting)[Billing](https://www.g2.com/categories/billing)[Contract Management](https://www.g2.com/categories/contract-management)[Professional Services Automation](https://www.g2.com/categories/professional-services-automation)[Proposal](https://www.g2.com/categories/proposal)[Resource Management](https://www.g2.com/categories/resource-management)[Project Cost Management](https://www.g2.com/categories/project-cost-management)[Freelance Tax](https://www.g2.com/categories/freelance-tax) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Platforms with best customer support for virtual events](https://www.g2.com/discussions/platforms-with-best-customer-support-for-virtual-events)[What's the best portable USB bootable drive cloning utility that runs without installing on the PC?](https://www.g2.com/discussions/what-s-the-best-portable-usb-bootable-drive-cloning-utility-that-runs-without-installing-on-the-pc)[Best software for simplifying event planning](https://www.g2.com/discussions/what-s-the-best-software-for-simplifying-event-planning) [Best software to monitor network for SaaS companies](https://www.g2.com/discussions/best-software-to-monitor-network-for-saas-companies)[Top tools for integrating apps with legacy systems](https://www.g2.com/discussions/top-tools-for-integrating-apps-with-legacy-systems)[Pros and Cons Details](https://www.g2.com/products/bonsai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)