DG

Debbie G.

Small-Business (50 or fewer emp.)

6/23/2020

"The fun of Bonjoro!"

5/5

What do you like best about Bonjoro?

I’ve had so much fun sending Bonjoro’s to our new guests! It’s always a delight when I get a reply-which I do often! Review collected by and hosted on G2.com.

What do you dislike about Bonjoro?

I would love to be able to add folders to separate my contact lists Review collected by and hosted on G2.com.

CS

Christina S.

Owner

Small-Business (50 or fewer emp.)

6/26/2019

"Love this software for better customer support!"

5/5

What do you like best about Bonjoro?

The surprise + delight factor in helping out your customers is always critical. It primes them to come back and shop more, and every year it gets increasingly more difficult to create genuine experiences for them without overwhelming their inbox. I've gotten back SO many messages from new customers and emails sign ups who are absolutely delighted to see a real person recognizing their behavior and giving them a person to talk to if they need to or feel like it. I know it's possible to rig a system like this up on your own, but the automation and convenience of Bonjoro makes it work 10x the monthly price I pay. Plus, you can upgrade and brand your Bonjoros like I have, which enhances the customer experience even more. Review collected by and hosted on G2.com.

What do you dislike about Bonjoro?

Any issues I've had have been resolved with feature request upgrades or chatting with support. They've been great, and as a customer support interface, truly care about their customers! A++ for not just effort, but also making the changes we request. Review collected by and hosted on G2.com.

BD

Brendan D.

Client Experience Director

Small-Business (50 or fewer emp.)

10/25/2018

"Have better relationships, sell more, and create customers for life."

5/5

What do you like best about Bonjoro?

I love Bonjoro because it integrates seemlessly into our existing CRM - meaning we're able to send personalized, highly relevant 1-1 video messages. Our sales people get a notification and it takes just thirty seconds to knock out a quick video - they know what they need to do, when they need to do it, all of the relevant info is right in front of them, and it's easy for our management team to have oversite and view the impact.

(Using Bonjoro increased our Demo attendance & Onboarding Appointment attendance by 20%!) Review collected by and hosted on G2.com.

What do you dislike about Bonjoro?

The team has really overhauled the platform in the past several months by adding in some features from our wishlist - alongside a ton more I didn't know we wanted! I can honestly say that there isn't anything that I dislike about it. Review collected by and hosted on G2.com.

Recommendations to others considering Bonjoro:

Look at your business as a whole and identify where a more personal touch could make a difference.

For us it came after appointments had been scheduled, but before they were had. Then, work the trigger for Bonjoros into some kind of automation. This will help you build a repeatable system that will give you great results as you scale. If you take the other route and rely on manually creating and sending Bonjoro's you'll likeley see diminishing returns as you scale.

The setup to build it into automated triggers does take a little bit of time, but it will be paying your business dividends long into the future. Review collected by and hosted on G2.com.

What problems is Bonjoro solving and how is that benefiting you?

Bonjoro is helping us to form better relationships with our leads and customers. At one point in time nearly half of our demo appointments wern't showing up - since switching to Bonjoro we see 20% more of our demonstrations and on boarding appointments show up. Review collected by and hosted on G2.com.

DB

Dave B.

Co Founder

Management Consulting

Small-Business (50 or fewer emp.)

1/17/2018

"Use Technology to Deepen Customer Connections"

4.5/5

What do you like best about Bonjoro?

Bonjoro is the modern equivalent of the handwritten note. It connotes a meaningful investment in a personal relationship. As a consequence, it cuts through the cacophony of "content marketing." Review collected by and hosted on G2.com.

What do you dislike about Bonjoro?

There's very little I dislike about Bonjoro. It does one thing very well - easily creates personal videos. The inherent disadvantages of such a specialized tool are largely mitigated for my purposes through its integration with Zapier. Review collected by and hosted on G2.com.

Recommendations to others considering Bonjoro:

The inherent value of Bonjoro is based on how it signals your investment in a relationship. While it's true that Bonjoro streamlines the process immensely, the cumulative time it takes to record personalized videos can be substantial. Commitment to the process is required in order to see benefit. Review collected by and hosted on G2.com.

What problems is Bonjoro solving and how is that benefiting you?

My business is a highly specialized strategy consultancy. By definition, our prospective clients are scattered geographically. They are also difficult to identify (unlike, say, a Fortune 500 clientele). That hinders our ability to cultivate the trust and understanding required for a prospect to engage with us. We use Bonjoro to make a personal introduction to prospects wherever in the world they are based. I find that it helps to accelerate the development of relationships. Review collected by and hosted on G2.com.

JM

Jo M.

Managing Director

Information Technology and Services

Small-Business (50 or fewer emp.)

2/1/2018

"Love the support from the team, fun tool and we get great feedback from our clients."

5/5

What do you like best about Bonjoro?

The ease of use and how quick it is to send a video message. The customisation that you can do on the design of the video and background is fantastic and the tool really fits our brand. Review collected by and hosted on G2.com.

What do you dislike about Bonjoro?

Nothing as yet. Good to see that they are beta testing a feature to allow you to customise the subject line. Review collected by and hosted on G2.com.

Recommendations to others considering Bonjoro:

Haven't seen anything else out there that is like this. Great team behind it that are working on developing the product and more than happy to help with any support. Review collected by and hosted on G2.com.

What problems is Bonjoro solving and how is that benefiting you?

We wanted a way to communicate with clients in a unique and fun way that fitted with our culture and brand. We wanted a way to stand out and be doing something different. A way to delight them. Bonjoro allows us to do that by offering a quick and easy to use app. Review collected by and hosted on G2.com.

JH

Jacques H.

Small-Business (50 or fewer emp.)

1/16/2018

"A Game Changer in my Business"

5/5

What do you like best about Bonjoro?

I like the simplicity best. It's an amazing concept to be able to simply and easily send a personalized video to my customers and potential customers. Review collected by and hosted on G2.com.

What do you dislike about Bonjoro?

I would really like to see canned text responses so I don't have to type my messages every time. They say they are working on it so I'm crossing my fingers. Review collected by and hosted on G2.com.

Recommendations to others considering Bonjoro:

First you have to make the decision to be interactive and personal with your customers and potential customers. Once you make the decision, Bonjoro is the perfect solution. Review collected by and hosted on G2.com.

What problems is Bonjoro solving and how is that benefiting you?

Sending bonjoros to people after they buy my course really increases the personal touch I like to have in my business. People really feel connected to me from the start because of the video I send them and are more likely to finish my course and also more likely to not request a refund (I offer a 30 day refund policy). Review collected by and hosted on G2.com.

KD

Kim D.

Owner

Internet

Small-Business (50 or fewer emp.)

1/31/2018

"Connection and Customer Service at its best"

5/5

What do you like best about Bonjoro?

I love that Bonjoro allows me to connect with subscribers and customers on a personal level. With so much noise and so many tools to choose from, going back to the human connection of sending a personalized video is gold. Review collected by and hosted on G2.com.

What do you dislike about Bonjoro?

Nothing. It's pretty easy to use. For me it's more about reminding myself to record the Bonjoro's consistently. Review collected by and hosted on G2.com.

Recommendations to others considering Bonjoro:

This is for anyone or any business who is interested in developing real relationships with their audience. We all need some automation in business, but relationships can't be automated. Review collected by and hosted on G2.com.

What problems is Bonjoro solving and how is that benefiting you?

Real connections with subscribers and customers. People love receiving a Bonjoro and are surprised when they hear from me. This speaks to the old saying of "you only get one chance to make a first impression".... Bonjoro makes that first impression amazing. Review collected by and hosted on G2.com.

KZ

Kristian Z.

Financial Adviser

Financial Services

Small-Business (50 or fewer emp.)

1/17/2018

"Bonjoro - Awesome!"

5/5

What do you like best about Bonjoro?

- the team

- ease of use

- It's quicker for me to send a Bonjoro than it is for me to write an email out

- personal feel that you can not get through an email

- the reactions you get from people - especially when you reduce the professionalism and just be yourself Review collected by and hosted on G2.com.

What do you dislike about Bonjoro?

- Can't pick anything. The feedback I give we end gets taken on board and discussed with me... typically with a quick outcome.

- If I had to be picky, I would love to be able to send it to a mobile number efficiently Review collected by and hosted on G2.com.

Recommendations to others considering Bonjoro:

Get onto it! The product is great and the team is really good value! Review collected by and hosted on G2.com.

What problems is Bonjoro solving and how is that benefiting you?

- more efficient and effective communication with clients

- personal touch; normal email doesn't really capture this

- non-compliance related communication Review collected by and hosted on G2.com.

PB

Patrick B.

Cofounder and CEO

Small-Business (50 or fewer emp.)

11/7/2017

"The best way to communicate personally with your customers!"

5/5

What do you like best about Bonjoro?

I use Bonjoro to quickly send a video message to my customers. My primary use cases are:

- Customer Success: quickly explain how to do something in the product to a customer rather than send a long email or a support article. A personal video is a superior experience for the customer.

- Lead Nurturing - send personal videos to new leads. An excellent way to stand out in someone's inbox. If you are lead nurturing someone, they are definitely being lead nurtured by other companies too (probably even a competitor or two). A personal video differentiates you in the inbox as well as generating responses from leads who have ignored other forms of lead nurturing (email, in app message, etc.). Review collected by and hosted on G2.com.

What do you dislike about Bonjoro?

There is nothing I dislike. I need to set up more of their awesome integrations so my process is more automated. This is on me though. Review collected by and hosted on G2.com.

NM

Nigel M.

Small-Business (50 or fewer emp.)

1/16/2018

"Great differentiator"

5/5

What do you like best about Bonjoro?

It's so simple to open the app when I'm walking down the street and record any videos I have in my queue..

It's really changing the way our onboarding process works for new clients and we get amazing feedback from people saying "Wow, a personal video from you is such a great touch".

We even had one of our users like it to much that they did a personal video straight back to us to say how much they loved receiving a personal video from us!

We love that it integrates into Zapier as we now fire off Bonjoro's for different events (welcome videos, haven't seen you in a while videos and sorry to see you cancel videos). It really helps bring a personal touch! Review collected by and hosted on G2.com.

What do you dislike about Bonjoro?

It had some limited features as it was a fairly new product - however whenever we feed them back some ideas, thoughts and concepts about how they can make it better, the team always listen and have rolled out some of our feature requests for us already. Review collected by and hosted on G2.com.

Recommendations to others considering Bonjoro:

Give it a whirl - you won't be disappointed. Review collected by and hosted on G2.com.

What problems is Bonjoro solving and how is that benefiting you?

We have had people say that they were originally going to join our community, download all the stuff and then cancel. But when they got a personal welcome video from the owner of the business (me) they completely changed their thoughts and decided to stick around. Review collected by and hosted on G2.com.