UP

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

6/23/2020

"Real and Personal Way to Welcome New Customers"

5/5

What do you like best about Bonjoro?

I use Bonjoro to welcome new students of my online course. They LOVE having a personal video message from me and it's starts a meaningful conversation on how they can get the best out of my course. The automatic triggers are super useful and I've perfected my welcome video to a one minute wonder! I never had many refund requests before anyway, but there have been zero refund requests since using Bonjoro because of the personalised onboarding of the course. I've also set up a trigger for potential students who stay to the end of my evergreen webinar (but who don't enrol). I send them a quick Bonjoro to answer any questions they might have. Review collected by and hosted on G2.com.

What do you dislike about Bonjoro?

The price jump to the next plan is very significant. I'd like to use the bulk sending feature, but I'm not willing to jump this much in price. I've found other solutions for that. Shame though! Review collected by and hosted on G2.com.

MA

Matt A.

Mid-Market (51-1000 emp.)

6/25/2020

"A must have for building awesome customer experience"

4.5/5

What do you like best about Bonjoro?

I like the simple steps it takes to send out a Bonjoro. It is done in 3 or 4 clicks. The only reason I didn't give it a 10 is because I like it so much I don't want my competitors or potential competitors to know what we use! But I do still freely recommend it outside my industry. Review collected by and hosted on G2.com.

What do you dislike about Bonjoro?

That I am unable to directly send the Bonjoro via SMS. Our customers would love this. Currently, I send a Bonjoro via email then if they haven't seen it, I find the video link on browser and send the link via SMS. It appears great via SMS but an automated system would be amazing and simple to create (I feel). It can also be a great revenue raiser for charging Bonjoro customers per text. Review collected by and hosted on G2.com.

JH

Jon H.

Small-Business (50 or fewer emp.)

6/24/2020

"Results speak for themselves"

5/5

What do you like best about Bonjoro?

Our audience loves it and it's very unique way to connect with them that very few people are doing right now.

The ease of use means it doesn't hinder our day to day operations and we're able to jump in and out without too much prep work.

The integrations are really great and it plugs right into our CRM. Review collected by and hosted on G2.com.

What do you dislike about Bonjoro?

We had one or two tech issues but their support team were quick to help us out. Review collected by and hosted on G2.com.

Recommendations to others considering Bonjoro:

Spend some time to set your workflows up correctly. Create solid templates, link it with your CRM and have it pull in the data that you can use to personalize your videos. Review collected by and hosted on G2.com.

What problems is Bonjoro solving and how is that benefiting you?

We were looking to reduce our refund rate through better engagement with customers.

The results speak for themselves! Since using Bonjoro our refund rate has drop by up to 10%. Review collected by and hosted on G2.com.

DW

David W.

CEO

Music

Small-Business (50 or fewer emp.)

7/1/2020

"The missing app you don't know you need (but you do!)"

5/5

What do you like best about Bonjoro?

The app is SO easy to use!

I admit that I was a bit skeptical at first... Why would I add work to a funnel that is passive and evergreen.

But I gave this a try. Signed up for my free trial and bam. Conversion rate increased overnight just because of the personal touch. I'm just getting started, but this is magic! Review collected by and hosted on G2.com.

What do you dislike about Bonjoro?

I wish there was a way to assign a custom email to a workflow. Not a huge deal, but they might add it at some point.

Overall I'm super pleased! Review collected by and hosted on G2.com.

Recommendations to others considering Bonjoro:

Just give the trial a go. My conversions increased almost overnight before having to make a payment to continue using it (and I am a paid user now) Review collected by and hosted on G2.com.

What problems is Bonjoro solving and how is that benefiting you?

My audience loves it and feels that I really care (I do!) Review collected by and hosted on G2.com.

BM

Benjamin M.

Small-Business (50 or fewer emp.)

6/24/2020

"Amazing way to do personal follow-ups to a lead generator download!"

5/5

What do you like best about Bonjoro?

I love how you can connect to HubSpot or other systems and get notified when you have a new lead to record a video for. Being able to tap on an iOS notification and immediately start recording is magical. Review collected by and hosted on G2.com.

What do you dislike about Bonjoro?

It would be nice if they had the ability to get iOS notifications when someone responds to your video instead of just an email. Not a deal-breaker, just a nice-to-have. Review collected by and hosted on G2.com.

SA

Sarah A.

Company Hub Manager

Mid-Market (51-1000 emp.)

7/6/2020

"Unique way to say hello!"

5/5

What do you like best about Bonjoro?

Bonjoro is a super fun way to introduce yourself to new clients! I like being able to customize my message and make things personal! I like being able to have fun with the Bonjoros I create to send to new clients for my company. Review collected by and hosted on G2.com.

What do you dislike about Bonjoro?

Only dislike is the mobile app is a teeny bit clunky. Review collected by and hosted on G2.com.

Recommendations to others considering Bonjoro:

Bonjoro is a great way to get a personal touch out there to people you want to communicate with! Review collected by and hosted on G2.com.

What problems is Bonjoro solving and how is that benefiting you?

Being able to personally introduce myself to make that connection to people is huge in the age of the internet! I like being able to show personality and see people's responses to my welcome videos. Review collected by and hosted on G2.com.

LP

Laura P.

VP of Product

Small-Business (50 or fewer emp.)

6/23/2020

"Incredible tool for giving white glove experience"

5/5

What do you like best about Bonjoro?

It is so easy an intuitive, it makes it very quick to provide personal white glove experience for 100s of customers, even as a one man operation. Review collected by and hosted on G2.com.

What do you dislike about Bonjoro?

It is sometimes a little slow to load individual questions when entering people one by one, but that is super minor. Review collected by and hosted on G2.com.

What problems is Bonjoro solving and how is that benefiting you?

The work I do requires human connection and during this time in particular, it can be hard to form those connections while we are all quarantining. Additionally, my business is expanding nationwide and this is a fantastic way to continue that human connection in the digital world. It has allowed me to really differentiate and I see incredible engagement compared with my competition. Review collected by and hosted on G2.com.

AV

Verified User in Veterinary

Small-Business (50 or fewer emp.)

6/23/2020

"Customer Engagement Tool at it's best"

5/5

What do you like best about Bonjoro?

Without a doubt, Bonjoro has changed everything about the way we think about our customers. As the owner of three businesses, I am able to quickly communicate with recent clients and with clients that are considering our services. Bonjoro allows me to quickly build a rapport with my clients so that they do not see my businesses as simply being run by an absentee owner. Review collected by and hosted on G2.com.

What do you dislike about Bonjoro?

I cannot say there is anything I dislike about Bonjoro. Review collected by and hosted on G2.com.

Recommendations to others considering Bonjoro:

If you are looking for ways to increase customer loyalty, then Bonjoro is the app that may do just that! Review collected by and hosted on G2.com.

What problems is Bonjoro solving and how is that benefiting you?

I am currently able to send a quick message to clients that have toured our facility in search of information that will help them make a decision. By me sending them a Bonjoro quickly after they visit us, I am able to start the development of trust with that customer. Review collected by and hosted on G2.com.

DD

Darren D.

Small-Business (50 or fewer emp.)

6/23/2020

"Great Customer Connection Tool"

5/5

What do you like best about Bonjoro?

The tool is easy to use and students love it. Review collected by and hosted on G2.com.

What do you dislike about Bonjoro?

I can't say I've found anything I dislike yet. Review collected by and hosted on G2.com.

MB

Martino B.

Small-Business (50 or fewer emp.)

6/23/2020

"Brilliant tool : it helps me to get close to my audience"

5/5

What do you like best about Bonjoro?

Smart way to get in touch with your audience Review collected by and hosted on G2.com.

What do you dislike about Bonjoro?

Nothing really... Just maybe a different layout would be nicce... Review collected by and hosted on G2.com.