BL
Brittany L.
Broker/Owner
Small-Business (50 or fewer emp.)
"Great for small brokerages too!"
5/5
What do you like best about BoldTrail BackOffice?

As a small brokerage owner with three branches, this has been amazing! Helps so much. Very user friendly and all of the Agents love it! Review collected by and hosted on G2.com.

What do you dislike about BoldTrail BackOffice?

Mobile app needs improvement, as well with the esign. We are all used to Docusign and this one has a lot of missing features Review collected by and hosted on G2.com.

Response from Isabella Durso of BoldTrail BackOffice
Edit edit

Thank you for sharing your positive experience with BoldTrail BackOffice! We understand the importance of a user-friendly platform for multiple branches, and we'll take note of your feedback on the mobile app and esign for future enhancements.

Verified User in Real Estate
AR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Best all in one background support"
4/5
What do you like best about BoldTrail BackOffice?

I love everything is connected or for the most part can be integrated into BackOffice. Review collected by and hosted on G2.com.

What do you dislike about BoldTrail BackOffice?

The mobile app needs some work. There are more limitations on what the app can do which I normally have to log in on my phones browser to complete. Review collected by and hosted on G2.com.

Response from Isabella Durso of BoldTrail BackOffice
Edit edit

We're glad to hear that you love the integration and connectivity of BoldTrail BackOffice! We appreciate your feedback about the mobile app and are continuously working to improve its functionality.

Billie Ann F.
BF
Billie Ann F.
Broker/Owner
Small-Business (50 or fewer emp.)
"Brokermint is an all in one back office solution"
4.5/5
What do you like best about BoldTrail BackOffice?

It's a valuable tool for the agents, operations, and compliance. Any time I can keep everyone on 1 platform it's an efficient decision for my business. Review collected by and hosted on G2.com.

What do you dislike about BoldTrail BackOffice?

I would like an off boarding option and an easier way to get forms before contract, both for buyers and sellers. Review collected by and hosted on G2.com.

Response from Mary Owen of BoldTrail BackOffice
Edit edit

Billie Ann, it's great to hear that Brokermint is helping you pay agents virtually and expand your agency's footprint. We appreciate your business and look forward to continuing to support your success. Best, Mary Caroline

Laura S.
LS
Laura S.
Listings Manager/Admin
Small-Business (50 or fewer emp.)
"The best to do list!"
4/5
What do you like best about BoldTrail BackOffice?

Managing checklists/to dos for multiple transactions at once. Helps me keep everything organized and on track. Review collected by and hosted on G2.com.

What do you dislike about BoldTrail BackOffice?

Some options/requests that we should have control of within the dashboard have to go through support. Seems like a waste of support resources. Things like color changes, widgets, personalization, etc. Review collected by and hosted on G2.com.

Response from Isabella Durso of BoldTrail BackOffice
Edit edit

We're glad to hear that you find our checklist feature helpful for managing multiple transactions. We understand your frustration with certain options requiring support, and we're continuously working to improve user control within the dashboard. Thank you for your feedback!

Sandra B.
SB
Sandra B.
Administrator
Small-Business (50 or fewer emp.)
"Great Workflow"
4/5
What do you like best about BoldTrail BackOffice?

Very user friendly and makes workflow smooth Review collected by and hosted on G2.com.

What do you dislike about BoldTrail BackOffice?

not everything is customizable to our small office and support is not always helpful Review collected by and hosted on G2.com.

Response from Isabella Durso of BoldTrail BackOffice
Edit edit

We're glad to hear that you find BoldTrail BackOffice user-friendly and helpful for managing workflow. We understand the importance of customization and are continually working to improve in that area. We apologize for any inconvenience you've experienced with support and will strive to provide better assistance in the future.

Carly M.
CM
Carly M.
Real estate agent
Small-Business (50 or fewer emp.)
"Love the time management"
5/5
What do you like best about BoldTrail BackOffice?

Love how it keeps all my dates and check-in sends me notifications of when things are due. Review collected by and hosted on G2.com.

What do you dislike about BoldTrail BackOffice?

Sometimes the documents will rename themselves to the task at hand Review collected by and hosted on G2.com.

Response from Isabella Durso of BoldTrail BackOffice
Edit edit

We're glad to hear that you love the time management features and notifications in BoldTrail BackOffice!

Verified User in Real Estate
GR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Great Program Easy to Use"
5/5
What do you like best about BoldTrail BackOffice?

This product helps me stay on track with my transactions. Review collected by and hosted on G2.com.

What do you dislike about BoldTrail BackOffice?

I wish I would get email notifications faster. Review collected by and hosted on G2.com.

Response from Isabella Durso of BoldTrail BackOffice
Edit edit

It's great to hear that BoldTrail BackOffice is helping you stay in contact with your clients. Thank you for sharing your experience!

Stephanie M.
SM
Stephanie M.
Real Estate Managing Broker
Small-Business (50 or fewer emp.)
"Gen Xer accessing files with no paper trail? Hesitant, but now Love it!"
5/5
What do you like best about BoldTrail BackOffice?

It is really great to be anywhere in the world & to be able to grab a quick form, review a scanned document, or update transactions on the fly. I was nervous but have found that I absolutely love it. My favorite feature is to copy & paste the transaction email address to shoot docs right over. Awesome. Review collected by and hosted on G2.com.

What do you dislike about BoldTrail BackOffice?

I do have to create a few of my own document tasks, but that is to be expected. I don't like it when I need to email a form right from the app but I can only send it to the contacts I Have already added to the transaction. If there was an option to enter a new email, I'd love that. Review collected by and hosted on G2.com.

Response from Mary Owen of BoldTrail BackOffice
Edit edit

Stephanie, thank you for sharing your positive experience with BoldTrail BackOffice. We understand your concern about sending forms to new email contacts and will take that into account for future improvements. We're thrilled to hear that you have found the system efficient and beneficial. Best, Mary Caroline

LB
Lydia B.
Office manager
Small-Business (50 or fewer emp.)
"I am new to it"
4/5
What do you like best about BoldTrail BackOffice?

I like the transaction options. I like how you can manage all agents Review collected by and hosted on G2.com.

What do you dislike about BoldTrail BackOffice?

Can not see the office as a whole goals for admin and the offer process. Also I do not like how it emails clients Review collected by and hosted on G2.com.

Response from Isabella Durso of BoldTrail BackOffice
Edit edit

We're glad to hear you like the transaction options and agent management features! We understand your concerns about not being able to see the office goals and the email process. We'll take this feedback into consideration for future improvements.

Verified User in Real Estate
AR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Use tech work for you!!"
5/5
What do you like best about BoldTrail BackOffice?

It gives a lot of room and features to work the system automatically Review collected by and hosted on G2.com.

What do you dislike about BoldTrail BackOffice?

The support so far, it needs to be quicker with responses and solutions Review collected by and hosted on G2.com.

Response from Isabella Durso of BoldTrail BackOffice
Edit edit

Thank you for your feedback! We're glad to hear that you find BoldTrail BackOffice helpful for automating your system. We apologize for any delays in our support and are working to improve our response times.