Hello,
Thank you for taking the time to share your review with us. We really appreciate your important feedback.
We’re truly sorry for the frustration you experienced with the Google integration.
Without knowing a bit more about the Google-BoldSign integration you were looking for, I’m afraid I can’t speak confidently to the specifics of the situation. If you’re comfortable sharing your name so we can look up your account, please write to sales@boldsign.com and share a screenshot of your review, and ask that it be forwarded to BoldSign’s Director of Sales.
We’d like to look into what you experienced and hopefully earn your business back. Even if you no longer wish to use BoldSign, though, we’d love to make sure that our communications with evaluators are as clear and accurate as possible.
It seems possible to me that confusion may have arisen because the information at https://boldsign.com/integrations/google-drive/ discusses what’s possible in terms of Google integration with BoldSign, but some features aren’t included with all plans. In case that was the issue, a suggestion has been made to the website team that they consider adding a note clarifying that some integration features are included only with specific plans. For clarity, a plan comparison outlining the features each includes is available about 1/3 of the way down the page at https://boldsign.com/integrations/
Thank you again for taking the time to share your experience. I hope you’ll reach out to sales@boldsign.com so we can look into things further.
Warm regards,
Jedidah