Allows us to keep track events related to Customer Service in several kind of categories. Review collected by and hosted on G2.com.

The customer portal is a little difficult to operate for our customers. Review collected by and hosted on G2.com.

I like the improved UI, faster ticket search, and enhanced automation rules. The new integrations and mobile app updates make managing tickets much easier. Review collected by and hosted on G2.com.

Advanced configuration could have clearer documentation, and the mobile app could offer more features to match the desktop version. Review collected by and hosted on G2.com.

Easy to setup and easy to use overall, giving customers a much better support experience Review collected by and hosted on G2.com.

I really love BoldDesk, nothing bad to say at all Review collected by and hosted on G2.com.

It instantly improved the quality, compliance and features of our support desk. Previously we were running an old version of a non-supported custom Django app that no one could modify anymore. BoldDesk is 100x better then that. Social Login also works well for both us and our customers, who use different IDPs. Review collected by and hosted on G2.com.

No complaints really--you should check it out. Review collected by and hosted on G2.com.

the tools and easy to switch between accounts Review collected by and hosted on G2.com.

no nothing at all good stuff and will recommend to others Review collected by and hosted on G2.com.

The system has been handling our tickets and web chats quite well. The onboarding and switch from Hubspot was very easy and seemless. Review collected by and hosted on G2.com.

The chat feature still needs more work. Certain things weren't exactly working the way we thought it would. but seems like it's still in Beta Review collected by and hosted on G2.com.

The solution itself is intuitive, easy to use and allows great flexibility for custom automations which streamline internal processes. Review collected by and hosted on G2.com.

On occasion, it feels like when we request a new feature, it gets declined or push back. I have on a number of occasions had to really press the support team for responses on issues. Review collected by and hosted on G2.com.

Not a fan

very slow

very slow !!!you must open every ticket to view. can you add a description on the homepage view Review collected by and hosted on G2.com.

you must open every ticket to view. can you add a description on the homepage view Review collected by and hosted on G2.com.

BoldDesk is robust! It can handle everything I throw at it and then some. In reality, it will do way more than I've even imagined, and my team keeps adding new features for our clients.

It's so easy to set up and get running, and our customers love it, too. They get the best support, and much faster than before. Review collected by and hosted on G2.com.

I haven't found anything wrong with it, yet. And that's after two years of use. Review collected by and hosted on G2.com.

The ability to keep track all support issues from our Customers. Review collected by and hosted on G2.com.

Client portal is a little difficult for some of our customers. Review collected by and hosted on G2.com.